Customer Success Architect Jobs in Massachusetts
Customer Success Architect jobs in Massachusetts are open across Boston, Cambridge, and Watertown and other Massachusetts metros, with employers like Google, Akamai Technologies, and InterSystems hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 31+ Customer Success Architect jobs











INTRODUCTION
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast.
ROLE AND RESPONSIBILITIES
As a GTM Solutions Architect, you will play a crucial role in bridging the gap between our innovative solutions and our clients' business needs. You will engage directly with customers to understand their unique challenges, identify opportunities for our solutions, and effectively communicate the tangible business value of ZoomInfo data within GTM systems and offerings. Your expertise in consulting, solution discovery, and value communication will be essential in driving customer satisfaction and sales growth.
What You Will Do:
- Collaborate with clients to conduct thorough needs assessments and identify their business challenges, goals, and opportunities for our data and solutions
- Serve as the primary customer-facing representative for solution design and value assessments, working closely with prospects and existing clients to ensure alignment between their needs and our offerings
- Develop and present comprehensive ROI assessments to quantify the financial impact of our solutions on client operations, leveraging data-driven insights
- Craft and deliver compelling narratives that clearly articulate the business value and strategic advantages of our solutions to diverse stakeholders
- Establish and maintain a robust framework for discovery sessions and solution proposals that can be utilized across the sales organization to ensure consistency and effectiveness
- Prepare and deliver high-level presentations and workshops to executive teams, ensuring they grasp the solution framework, value proposition and potential ROI of our solutions
BASIC QUALIFICATIONS
What You Bring:
- Bachelor's degree in Business, Marketing, or a related field
- 5+ years of experience in solution selling, consulting, or a similar customer-facing role, preferably within the SaaS industry
- Proven experience in ROI assessment and business value communication
- Strong analytical skills with the ability to assess customer needs and translate them into actionable insights
- Excellent presentation skills, with a track record of successfully engaging executive-level stakeholders
- Experience in developing tools or frameworks for value assessment and communication
- Exceptional interpersonal skills and the ability to build relationships with clients and internal teams
- Ability to establish structure, process, and direction, helping customers navigate uncertainty and move confidently forward
- Experience in ROI assessment and business value communication
- The ability to connect foundational GTM data strategy to AI infrastructure outcomes across the full revenue organization
- Experience with ZoomInfo products or comparable go-to-market platforms is a plus
- Broad range of experience within large-scale Database and/or Data Warehouse technology and analytics is a plus but not required
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About us
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
See All 31 Customer Success Architect Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsCustomer Success Architect Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Success Architect Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
- Google5

- Akamai Technologies4

- InterSystems2

- Salesforce2

- Tutor Intelligence2

Top Industries Hiring
- Technology & Software21
- Consulting & Professional Services3
- Biotechnology & Pharmaceuticals1
- Healthcare & Medical Services1
- Manufacturing1
What Massachusetts Employers Look For
The qualifications that appear most often in customer success architect jobs across Massachusetts.
- 3 or more years in a customer success, solutions engineering, or technical account management role
- Demonstrated experience driving product adoption and reducing churn across enterprise accounts
- Proficiency with CRM platforms such as Salesforce and customer success tools such as Gainsight or Totango
- Ability to design and deliver onboarding programs tailored to complex, multi-stakeholder environments
- Strong presentation and communication skills for executive business reviews and escalations
- Bachelor's degree in business, computer science, or a related field, or equivalent practical experience
Customer Success Architect Jobs in Massachusetts: Frequently Asked Questions
How many customer success architect jobs are there in Massachusetts?
There are 31+ customer success architect openings in Massachusetts on Migrate Mate as of June 2026, with the most roles in Boston, Cambridge, and Watertown. New positions post regularly as employers across Massachusetts hire.
Which Massachusetts cities have the most customer success architect jobs?
Boston, Cambridge, and Watertown have the most customer success architect openings in Massachusetts right now, with additional roles spread across smaller metros statewide.
Which companies hire customer success architects in Massachusetts?
Employers hiring customer success architects in Massachusetts include Google, Akamai Technologies, and InterSystems, based on current listings on Migrate Mate as of June 2026.
Are there remote customer success architect jobs in Massachusetts?
Yes. About 32% of customer success architect openings tied to Massachusetts are remote or hybrid as of June 2026. The rest are on-site roles based in Massachusetts metros.
How do I apply for customer success architect jobs in Massachusetts?
You can apply to customer success architect jobs in Massachusetts directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Massachusetts location, then apply to each one that fits.
See All 31 Customer Success Architect Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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