Senior Level Support Analyst Jobs
Senior level support analyst jobs put experienced professionals in charge of technical escalations, operational standards, and the cross-functional initiatives that keep enterprise systems running. Openings are concentrated in Technology & Software, Banking & Financial Services, and Construction & Real Estate, with a mix of on-site, remote, and hybrid settings, and employers like Citi, Astrion, and Goldbelt hiring at this level now.
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Showing 5 of 19+ Senior Level Support Analyst jobs
Job Title: Application Support Analyst
Job Location: Philadelphia, PA/ Remote
Job Duration: 12+ Months
Experience: 8+ Years
Job Description
- Lead and manage a global team of Application Support Analysts to ensure high availability, operational stability, and continuous support of business-critical applications.
- Oversee end-to-end application support operations, ensuring timely resolution of incidents, problems, service requests, and production issues.
- Drive Incident Management, Problem Management, Change Management, and Service Request Management processes in alignment with ITIL best practices.
- Serve as the primary escalation point for critical production issues and ensure rapid restoration of services through effective coordination with cross-functional teams.
- Manage 24x7 production support operations, including on-call rotations, major incident management, and business continuity planning.
- Collaborate with business stakeholders, IT Operations, Infrastructure, Development, QA, and Vendor teams to align support activities with business objectives.
- Develop and implement application monitoring strategies to proactively identify system issues, performance bottlenecks, and service disruptions.
- Define, track, and report operational KPIs, SLAs, OLAs, incident trends, service health metrics, and support performance dashboards.
- Lead root cause analysis (RCA) sessions for recurring incidents and implement permanent corrective and preventive actions.
- Coordinate change management activities, ensuring successful planning, approval, deployment, validation, and rollback of production changes.
- Support application release management, production deployments, and post-release validation activities.
- Manage application availability, capacity planning, performance tuning, and operational readiness across enterprise environments.
- Utilize ServiceNow or Jira to manage incidents, service requests, problem records, change requests, and knowledge management activities.
- Monitor application performance, identify service degradation, and coordinate timely resolution with technical teams.
- Perform SQL and Oracle PL/SQL analysis to investigate production issues, validate data integrity, troubleshoot application errors, and support reporting requirements.
Email: ajitkumar.rai@tekgence.com
Job Title: Application Support Analyst
Job Location: Philadelphia, PA/ Remote
Job Duration: 12+ Months
Experience: 8+ Years
Job Description
- Lead and manage a global team of Application Support Analysts to ensure high availability, operational stability, and continuous support of business-critical applications.
- Oversee end-to-end application support operations, ensuring timely resolution of incidents, problems, service requests, and production issues.
- Drive Incident Management, Problem Management, Change Management, and Service Request Management processes in alignment with ITIL best practices.
- Serve as the primary escalation point for critical production issues and ensure rapid restoration of services through effective coordination with cross-functional teams.
- Manage 24x7 production support operations, including on-call rotations, major incident management, and business continuity planning.
- Collaborate with business stakeholders, IT Operations, Infrastructure, Development, QA, and Vendor teams to align support activities with business objectives.
- Develop and implement application monitoring strategies to proactively identify system issues, performance bottlenecks, and service disruptions.
- Define, track, and report operational KPIs, SLAs, OLAs, incident trends, service health metrics, and support performance dashboards.
- Lead root cause analysis (RCA) sessions for recurring incidents and implement permanent corrective and preventive actions.
- Coordinate change management activities, ensuring successful planning, approval, deployment, validation, and rollback of production changes.
- Support application release management, production deployments, and post-release validation activities.
- Manage application availability, capacity planning, performance tuning, and operational readiness across enterprise environments.
- Utilize ServiceNow or Jira to manage incidents, service requests, problem records, change requests, and knowledge management activities.
- Monitor application performance, identify service degradation, and coordinate timely resolution with technical teams.
- Perform SQL and Oracle PL/SQL analysis to investigate production issues, validate data integrity, troubleshoot application errors, and support reporting requirements.
Email: ajitkumar.rai@tekgence.com
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Construction & Real Estate
- Investment & Asset Management
- Hospitality & Tourism
Senior Level Support Analyst Jobs: Frequently Asked Questions
How do I get a senior level support analyst job?
Employers hiring at this level look for candidates who have owned complex technical problems end-to-end, not just resolved tickets. Demonstrating that you have led process improvements, mentored junior analysts, and partnered with engineering or product teams on systemic fixes will separate you from mid-level applicants. Certifications in ITIL, cloud platforms, or relevant enterprise software also strengthen your candidacy significantly.
Which companies hire senior level support analysts?
Companies hiring senior level support analysts right now include Citi, Astrion, and Goldbelt, based on current listings on Migrate Mate as of August 2026. Hiring at this level tends to come from large enterprises, managed service providers, and technology vendors that need experienced analysts to own escalations and drive support quality across teams.
Are there remote senior level support analyst jobs?
Yes, remote and hybrid options are widely available at the senior level. About 40% of senior level support analyst openings are remote or hybrid as of August 2026, reflecting how many organizations treat experienced support professionals as distributed team anchors rather than requiring on-site presence full time.
What makes a support analyst role senior level?
Senior level support analyst roles go beyond resolving individual issues. They involve owning complex escalations, identifying and eliminating recurring failure patterns, setting team standards, and mentoring less experienced analysts. You are expected to work directly with engineering, product, and operations stakeholders, and your contributions shape how the support function runs, not just how individual cases are handled.
Which industries hire the most senior level support analysts?
Senior Level support analyst roles concentrate in Technology & Software, Banking & Financial Services, and Construction & Real Estate, based on current listings on Migrate Mate as of August 2026. These sectors rely heavily on enterprise platforms and mission-critical systems where experienced analysts are needed to maintain uptime, manage vendor relationships, and lead continuous improvement efforts across support operations.