Senior Level Enterprise Customer Success Jobs
Senior level enterprise customer success jobs put experienced professionals in charge of portfolio strategy, executive relationship ownership, and the cross-functional initiatives that drive retention and expansion at scale. Openings concentrate across Technology & Software, Electronics & Hardware, and Education, with a mix of on-site, remote, and hybrid roles, and employers like Samsara, Semrush, and Intercom hiring at this level now.
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Showing 5 of 14+ Senior Level Enterprise Customer Success jobs
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
Here, you own the way you work, but we move as one unbeatable team.
We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer.
We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t.
Ready to share our ambition and make an impact? Then, this role may be for you.
About the role
Strategic Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & senior marketing executives. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact
Renewals & Retention: Drive high customer retention and renewal rates by ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Lead efforts in contract renewals and negotiations
Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance
Quarterly Business Reviews: Conduct regular business reviews to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions
Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats
Create & Execute Onboarding, Implementation, & Success Plans: Develop detailed, customized onboarding and implementation plans tailored to the customer’s specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact
Identify Growth Opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades
About you
Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role:
Required Qualifications:
7+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
Proven track record of building strong relationships with different levels of seniority
Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers
Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
Overall understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
Experience with upselling customers and generating qualified leads
Ability to use customer data to provide insights and drive decision-making
Preferred Qualifications:
Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms
Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment
Previous experience with pipeline management in a sales or renewal context
You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better
The annual Total Cash Compensation range for this position is $115,000 to $140,000. This includes an annual variable compensation component that consists of commissions which is typically between $23,000 and $28,000 based on target performance.
Compensation ranges for the same role in other countries may differ based on local market conditions, compensation philosophy, and regulatory requirements.
*International Locations*
Compensation ranges for this role outside of the United States may differ and will be determined based on local market benchmarks, compensation practices, and applicable regulations.
About the perks
Unlimited PTO
Low cost medical, dental, and vision plans
Life insurance
Accidental death and dismemberment (AD&D) insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Saving Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
Paid parental leave
Relief Fund
Travel coverage
A little more about us
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.
Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Ready to be a part of this mission? Join us!
Alina Wynns
Talent Acquisition Specialist
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
Here, you own the way you work, but we move as one unbeatable team.
We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer.
We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t.
Ready to share our ambition and make an impact? Then, this role may be for you.
About the role
Strategic Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & senior marketing executives. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact
Renewals & Retention: Drive high customer retention and renewal rates by ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Lead efforts in contract renewals and negotiations
Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance
Quarterly Business Reviews: Conduct regular business reviews to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions
Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats
Create & Execute Onboarding, Implementation, & Success Plans: Develop detailed, customized onboarding and implementation plans tailored to the customer’s specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact
Identify Growth Opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades
About you
Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role:
Required Qualifications:
7+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
Proven track record of building strong relationships with different levels of seniority
Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers
Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
Overall understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
Experience with upselling customers and generating qualified leads
Ability to use customer data to provide insights and drive decision-making
Preferred Qualifications:
Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms
Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment
Previous experience with pipeline management in a sales or renewal context
You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better
The annual Total Cash Compensation range for this position is $115,000 to $140,000. This includes an annual variable compensation component that consists of commissions which is typically between $23,000 and $28,000 based on target performance.
Compensation ranges for the same role in other countries may differ based on local market conditions, compensation philosophy, and regulatory requirements.
*International Locations*
Compensation ranges for this role outside of the United States may differ and will be determined based on local market benchmarks, compensation practices, and applicable regulations.
About the perks
Unlimited PTO
Low cost medical, dental, and vision plans
Life insurance
Accidental death and dismemberment (AD&D) insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Saving Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
Paid parental leave
Relief Fund
Travel coverage
A little more about us
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.
Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Ready to be a part of this mission? Join us!
Alina Wynns
Talent Acquisition Specialist
See All 14 Senior Level Enterprise Customer Success Jobs
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Find JobsSenior Level Enterprise Customer Success Job Market
Who's Hiring
- Samsara4
- Semrush2
- Intercom2
- RBUS1
- Drata1
Top Industries Hiring
- Technology & Software5
- Electronics & Hardware4
- Education1
- Science & Research1
- Consulting & Professional Services1
Senior Level Enterprise Customer Success Jobs: Frequently Asked Questions
How do I get a senior level enterprise customer success job?
Employers at this level look for candidates who have owned complex, multi-stakeholder accounts end-to-end and can point to measurable outcomes like reduced churn or expanded contract value. Executive presence, experience leading renewal negotiations, and a demonstrated ability to mentor junior teammates all give candidates a clear edge. Tailoring your experience to show strategic account leadership, not just relationship maintenance, is what separates competitive applicants.
Which companies hire senior level enterprise customer successs?
Companies hiring senior level enterprise customer successs right now include Samsara, Semrush, and Intercom, based on current listings on Migrate Mate as of July 2026. Hiring at this level tends to concentrate among established SaaS platforms, large professional services firms, and technology companies with complex enterprise product lines that require deep post-sale management.
Are there remote senior level enterprise customer success jobs?
Yes, remote and hybrid availability is strong at this level. About 70% of senior level enterprise customer success openings are remote or hybrid as of July 2026, reflecting how common distributed account teams have become across the industry. On-site roles do exist, particularly at companies that prioritize in-person executive relationship management, so it is worth filtering by preference when you search.
What makes a enterprise customer success role senior level?
Senior level enterprise customer success roles are defined by scope and ownership rather than task execution. Professionals at this level are expected to manage a portfolio of high-value accounts independently, lead strategic business reviews with executive stakeholders, and drive outcomes like net revenue retention without close supervision. Mentoring junior team members and contributing to process or playbook development are also standard expectations.
Which industries hire the most senior level enterprise customer successs?
Senior Level enterprise customer success roles concentrate in Technology & Software, Electronics & Hardware, and Education, based on current listings on Migrate Mate as of July 2026. These sectors tend to drive hiring at this level because their enterprise products require ongoing, consultative post-sale relationships to deliver measurable customer outcomes and sustain long-term contract growth.