Support Analyst Jobs in Tampa, FL
Support Analyst jobs in Tampa are concentrated in Westshore, Downtown, and the Ybor City tech corridor, with strong demand across financial services, healthcare IT, and managed services. Employers hiring right now include Citi, Sims Equipment, and AaNeel Infotech. See the openings below and apply to the ones that match your experience.
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Showing 5 of 12+ Support Analyst jobs
Job Overview
Performs professional and advanced analytical work with or without the help of technology to understand, analyze and provide solutions with regard to the structure, policies, processes and operations of an organization, project or program, to achieve the desired goals.
Salary
Hiring Range (annual) $51,313 - $66,707
*Internal rates may vary based on the selected candidate's current grade
Ideal Candidate
The ideal candidate is a highly analytical and results‑oriented professional with a strong background in supporting billing applications and delivering complex, cross‑functional technology solutions. They demonstrate proficiency in evaluating data, workflows, and business processes, developing effective test plans, and applying foundational SQL skills to support reporting and analysis.
They bring strong communication and interpersonal capabilities, enabling them to build productive relationships across all levels of the organization and with external stakeholders. Their experience spans the full project lifecycle, from initial business case development through implementation and operational transition, with a consistent record of contributing to multi‑department initiatives.
This candidate is proactive in collaborating across teams and skilled in working with external technology vendors to develop, refine, and prioritize solutions aligned with organizational and County‑specific requirements. As a strategic thinker with a broad understanding of the business environments they support, they are committed to advancing process efficiency, innovation, and data‑driven decision‑making through the effective application of technology.
Click HERE to view our Benefits at a glance
- Generous PTO & Holiday Plan
- Health Plans
- Health Savings Account
- Dental & Vision Plans
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Tuition Reimbursement
- Cafeteria Benefit
- Life Insurance
- Short & Long-Term Disability Insurance
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Tier 1
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
- Plans study of work systems, processes, problems and procedures, such as organizational change, communications, information flow, integrated service delivery/production methods, inventory control, or cost analysis.
- Gathers and organizes information on problems, systems, processes or procedures, including present operating procedures.
- Selects the most appropriate analytical technique, and analyze data gathered and develop solutions or alternative methods of proceeding. Utilizes available computer systems resources and personnel to carry out analysis to support management’s need for performance improvement.
- Organizes and documents findings of studies and prepares recommendations for implementation of new systems, procedures or organizational changes; recommends alternative solutions to management as to courses of action that best meet the organization’s goals.
- Confers with personnel concerned to ensure successful functioning of newly implemented systems or procedures. May install new systems and train personnel in application.
- Reviews forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
- Prepares management reports defining and evaluating problems and recommending solutions. Performs other related duties as required.
Job Specifications
- Knowledge of business and management principles involved in strategic planning and procedures.
- Knowledge of the organization, operating activities and administrative practices and policies of departments and agencies assigned.
- Knowledge of analysis and research techniques, methods and procedures.
- Knowledge of English spelling, grammar and punctuation.
- Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.
- Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.
- Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs.
- Ability to communicate effectively and persuasively, both verbally and in writing.
- Ability to participate effectively in the formulation of departmental policies and procedures.
- Ability to work effectively with others.
- Ability to set priorities, meet deadlines and multi-task. Ability to use a computer and related software.
Physical Requirements
- This job is performed in a professional office environment where employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Work Category
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Minimum Qualifications Required
- Bachelor’s degree in Business Management/Administration , Information Management Systems, Public Administration, Finance or related field; AND
- One year of experience in the development, implementation, and evaluation of business or management analysis;
OR
- An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job- related competencies noted above.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:
- Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
- Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
- Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
- Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
- Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE).
- Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
Job Overview
Performs professional and advanced analytical work with or without the help of technology to understand, analyze and provide solutions with regard to the structure, policies, processes and operations of an organization, project or program, to achieve the desired goals.
Salary
Hiring Range (annual) $51,313 - $66,707
*Internal rates may vary based on the selected candidate's current grade
Ideal Candidate
The ideal candidate is a highly analytical and results‑oriented professional with a strong background in supporting billing applications and delivering complex, cross‑functional technology solutions. They demonstrate proficiency in evaluating data, workflows, and business processes, developing effective test plans, and applying foundational SQL skills to support reporting and analysis.
They bring strong communication and interpersonal capabilities, enabling them to build productive relationships across all levels of the organization and with external stakeholders. Their experience spans the full project lifecycle, from initial business case development through implementation and operational transition, with a consistent record of contributing to multi‑department initiatives.
This candidate is proactive in collaborating across teams and skilled in working with external technology vendors to develop, refine, and prioritize solutions aligned with organizational and County‑specific requirements. As a strategic thinker with a broad understanding of the business environments they support, they are committed to advancing process efficiency, innovation, and data‑driven decision‑making through the effective application of technology.
Click HERE to view our Benefits at a glance
- Generous PTO & Holiday Plan
- Health Plans
- Health Savings Account
- Dental & Vision Plans
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Tuition Reimbursement
- Cafeteria Benefit
- Life Insurance
- Short & Long-Term Disability Insurance
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Tier 1
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
- Plans study of work systems, processes, problems and procedures, such as organizational change, communications, information flow, integrated service delivery/production methods, inventory control, or cost analysis.
- Gathers and organizes information on problems, systems, processes or procedures, including present operating procedures.
- Selects the most appropriate analytical technique, and analyze data gathered and develop solutions or alternative methods of proceeding. Utilizes available computer systems resources and personnel to carry out analysis to support management’s need for performance improvement.
- Organizes and documents findings of studies and prepares recommendations for implementation of new systems, procedures or organizational changes; recommends alternative solutions to management as to courses of action that best meet the organization’s goals.
- Confers with personnel concerned to ensure successful functioning of newly implemented systems or procedures. May install new systems and train personnel in application.
- Reviews forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
- Prepares management reports defining and evaluating problems and recommending solutions. Performs other related duties as required.
Job Specifications
- Knowledge of business and management principles involved in strategic planning and procedures.
- Knowledge of the organization, operating activities and administrative practices and policies of departments and agencies assigned.
- Knowledge of analysis and research techniques, methods and procedures.
- Knowledge of English spelling, grammar and punctuation.
- Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.
- Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.
- Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs.
- Ability to communicate effectively and persuasively, both verbally and in writing.
- Ability to participate effectively in the formulation of departmental policies and procedures.
- Ability to work effectively with others.
- Ability to set priorities, meet deadlines and multi-task. Ability to use a computer and related software.
Physical Requirements
- This job is performed in a professional office environment where employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Work Category
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Minimum Qualifications Required
- Bachelor’s degree in Business Management/Administration , Information Management Systems, Public Administration, Finance or related field; AND
- One year of experience in the development, implementation, and evaluation of business or management analysis;
OR
- An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job- related competencies noted above.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:
- Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
- Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
- Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
- Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
- Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE).
- Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
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Find Support Analyst JobsSupport Analyst Job Market in Tampa
Who's Hiring
Top Industries Hiring
- Technology & Software
- Construction & Real Estate
- Banking & Financial Services
- Investment & Asset Management
Support Analyst Jobs in Tampa: Frequently Asked Questions
How do I get a support analyst job in Tampa?
The strongest path into Tampa's support analyst market runs through the city's financial services firms in Westshore, the hospital systems concentrated in the Medical Arts District, and the managed services providers clustered along the I-275 corridor. Candidates who can demonstrate hands-on ticketing experience, familiarity with ITSM platforms, and clear communication skills stand out most. Targeting mid-size tech and healthcare employers, which hire continuously, gives you the best shot at landing an interview quickly.
Which companies hire support analysts in Tampa?
Employers hiring support analysts in Tampa right now include Citi, Sims Equipment, and AaNeel Infotech, based on current listings on Migrate Mate as of July 2026. Tampa's mix of regional banks, national insurance carriers, and growing SaaS companies means hiring is distributed across both enterprise and mid-market employers.
Are there remote support analyst jobs in Tampa?
Yes, though availability varies heavily by role type: desk-based and application support positions tend to be the most remote-friendly, while on-site hardware and infrastructure support roles almost always require a physical presence. About 20% of support analyst openings tied to Tampa are remote or hybrid as of July 2026, with the strongest remote concentration in software support and help desk roles serving Tampa's financial and insurance sectors.
How can I get a support analyst job in Tampa with little or no experience?
The most realistic entry path in Tampa is through a tier-one help desk role at one of the city's large hospital networks, regional banks, or managed service providers, which regularly hire candidates with CompTIA A+ or ITIL Foundation credentials in place of direct experience. Internship pipelines at the University of South Florida and Hillsborough Community College also feed into local tech employers. Demonstrating familiarity with ticketing systems like ServiceNow or Zendesk gives entry-level applicants a concrete edge.
Which industries hire the most support analysts in Tampa?
Most support analyst openings in Tampa sit in Technology & Software, Construction & Real Estate, and Banking & Financial Services, per current listings on Migrate Mate as of July 2026. Tampa's role as a regional hub for financial back-office operations, a major healthcare corridor, and a fast-growing cybersecurity and SaaS ecosystem drives sustained demand for support analysts across all three sectors.
Related Jobs in Florida
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