Support Analyst Jobs in Jacksonville, FL
Support Analyst jobs in Jacksonville are concentrated in the Southside, Downtown, and the Deerwood Park business corridor, with strong demand across financial services, healthcare IT, and defense contracting. Employers actively hiring include Citi, JPMorganChase, and FIS. See the openings below and apply to the ones that match your experience.
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Job Title: ERP Systems Analyst (Navy ERP Support)
Location: Naval Station Mayport, FL (SERMC)
Position Overview:
This position supports the Southeast Regional Maintenance Center (SERMC) at Naval Station Mayport, Florida. The role provides non-personal services in support of Enterprise Resource Planning (ERP) systems within the Corporate Operations Department. The selected candidate will assist in the management, operation, and analysis of ERP business systems while delivering customer support to system users and stakeholders supporting U.S. Navy ship maintenance operations.
Key Responsibilities:
- Support Navy ERP systems operations, including business process analysis and system functionality.
- Assist with ship repair and maintenance activities utilizing Navy ERP, including MSE.
- Develop, analyze, and maintain reporting tools to measure system performance and business health.
- Provide end-user support and troubleshooting for ERP-related issues.
- Utilize SAP Business Objects and other reporting tools for data analysis and reporting.
- Prepare reports, presentations, and documentation using Microsoft Office Suite (Word, Excel, PowerPoint).
- Collaborate with SERMC teams to ensure system effectiveness and operational readiness.
Minimum Qualifications:
Candidates must demonstrate experience in the following areas:
- Experience with ship repair activities utilizing Navy ERP systems, including MSE.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Experience using SAP Business Objects reporting tools.
- Experience utilizing Navy ERP system analysis tools or developing new tools to assess system performance and business health.
Required Submission:
Applicants must provide detailed employment history supporting each of the qualifications listed above. Submissions must include:
- Position title
- Employer name
- Dates of employment
- Specific duties and responsibilities clearly demonstrating relevant experience
Failure to clearly demonstrate applicable experience for each qualification may result in disqualification.
About SERMC:
SERMC provides technical, logistical, maintenance, and training support for various classes of U.S. Navy ships. The Corporate Operations Department plays a critical role in managing ERP systems and delivering support services to ensure mission readiness and operational efficiency.
Pay: $34.76 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
Security clearance:
- Secret (Preferred)
Work Location: In person
Job Title: ERP Systems Analyst (Navy ERP Support)
Location: Naval Station Mayport, FL (SERMC)
Position Overview:
This position supports the Southeast Regional Maintenance Center (SERMC) at Naval Station Mayport, Florida. The role provides non-personal services in support of Enterprise Resource Planning (ERP) systems within the Corporate Operations Department. The selected candidate will assist in the management, operation, and analysis of ERP business systems while delivering customer support to system users and stakeholders supporting U.S. Navy ship maintenance operations.
Key Responsibilities:
- Support Navy ERP systems operations, including business process analysis and system functionality.
- Assist with ship repair and maintenance activities utilizing Navy ERP, including MSE.
- Develop, analyze, and maintain reporting tools to measure system performance and business health.
- Provide end-user support and troubleshooting for ERP-related issues.
- Utilize SAP Business Objects and other reporting tools for data analysis and reporting.
- Prepare reports, presentations, and documentation using Microsoft Office Suite (Word, Excel, PowerPoint).
- Collaborate with SERMC teams to ensure system effectiveness and operational readiness.
Minimum Qualifications:
Candidates must demonstrate experience in the following areas:
- Experience with ship repair activities utilizing Navy ERP systems, including MSE.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Experience using SAP Business Objects reporting tools.
- Experience utilizing Navy ERP system analysis tools or developing new tools to assess system performance and business health.
Required Submission:
Applicants must provide detailed employment history supporting each of the qualifications listed above. Submissions must include:
- Position title
- Employer name
- Dates of employment
- Specific duties and responsibilities clearly demonstrating relevant experience
Failure to clearly demonstrate applicable experience for each qualification may result in disqualification.
About SERMC:
SERMC provides technical, logistical, maintenance, and training support for various classes of U.S. Navy ships. The Corporate Operations Department plays a critical role in managing ERP systems and delivering support services to ensure mission readiness and operational efficiency.
Pay: $34.76 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
Security clearance:
- Secret (Preferred)
Work Location: In person
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Find Support Analyst JobsSupport Analyst Job Market in Jacksonville
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Investment & Asset Management
- Fintech
- Technology & Software
Support Analyst Jobs in Jacksonville: Frequently Asked Questions
How do I get a support analyst job in Jacksonville?
Focus your search on Jacksonville's Southside and Deerwood Park corridors, where financial services firms, health systems like Baptist Health and Mayo Clinic's regional offices, and defense contractors concentrate most of their IT support hiring. Candidates who demonstrate ticketing system proficiency, ITIL familiarity, and experience supporting enterprise applications stand out in this market. Targeting mid-size financial and healthcare employers often yields faster traction than pursuing the largest corporations.
Which companies hire support analysts in Jacksonville?
Companies currently hiring support analysts in Jacksonville include Citi, JPMorganChase, and FIS, per current listings on Migrate Mate as of July 2026. Jacksonville's employer mix skews toward large financial institutions, regional health networks, and defense-adjacent contractors, all of which maintain substantial internal support analyst teams.
Are there remote support analyst jobs in Jacksonville?
Yes, though availability depends heavily on the role: desk-based and application support positions are frequently remote-eligible, while hardware, on-site infrastructure, or field support roles are almost always in-person. About 57% of support analyst openings tied to Jacksonville are remote or hybrid as of July 2026, skewing toward software, SaaS, and financial services employers in the Southside and Deerwood Park areas.
How can I get a support analyst job in Jacksonville with little or no experience?
The most realistic entry path in Jacksonville is targeting help desk or tier-one IT support roles at the city's large financial services firms and health systems, which routinely hire candidates with CompTIA A+ or similar entry-level certifications. Employers in Jacksonville's Southside corridor and Deerwood Park frequently post associate-level support roles that serve as stepping stones. Volunteering for internal project support or cross-training in ticketing and CRM tools sharpens your profile for competitive openings.
Which industries hire the most support analysts in Jacksonville?
The sectors hiring the most support analysts in Jacksonville are Banking & Financial Services, Investment & Asset Management, and Fintech, based on current listings on Migrate Mate as of July 2026. Jacksonville's identity as a regional financial hub, a major healthcare destination, and a growing defense contracting center drives consistent, year-round demand for support analysts across all three sectors.
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