Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

As a Consumer Sales Support Lead Analyst, you will lead sales enablement initiatives that help Citi's branch network grow market share and deliver a stronger experience for retail banking customers. You will partner with stakeholders across the business to design, launch, and scale programs that drive digital adoption, improve sales processes, and support sound, compliant lending practices. This role sits within Citi's retail banking organization and offers the opportunity to shape how branch teams sell, serve, and grow.

Responsibilities

• Lead sales enablement initiatives that help Citi's branch network increase market share and grow customer relationships.

• Drive digital adoption by configuring branch sales processes to support secure customer engagement.

• Collaborate with stakeholders across the business to manage project timelines and operationalize new initiatives from concept through launch.

• Create content and launch plans that translate strategic ideas into clear, actionable execution steps for branch teams.

• Partner with internal teams to integrate hardware, software, and tools that support branch sales processes.

• Monitor sales platforms and lending practices to maintain compliance with security, risk, and regulatory standards.

Required Qualifications & Skills

• 6+ of experience in sales support, program management, or related functions within financial services.
• Hands-on experience with Salesforce or similar sales enablement platforms.

• Working knowledge of project management methodologies, tools, and techniques.

• Proficient in Microsoft Office and SharePoint to manage content, reporting, and collaboration.

• Clear and concise written and verbal communication skills, including confident presentation delivery.

• Bachelor's degree or equivalent practical experience.

Beneficial Skills & Qualifications

• Background in retail banking sales, service, or branch management.

• Project management experience within a financial institution.

What We Offer

Joining Citi means becoming part of a team that shapes how customers experience retail banking, with the support and resources to grow your career along the way.

• Work in a hybrid environment with 3 days in the office and 2 days working remotely.

• Collaborate with colleagues and stakeholders across Citi's retail banking network.

• Access ongoing learning and development opportunities to build your project management and sales enablement expertise.

• Benefit from wellbeing programs and resources that support a sustainable work-life balance.

• Take advantage of financial wellbeing resources designed to support your long-term goals.

Apply today to lead sales enablement initiatives that shape the future of Citi's branch network.

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Sales Support

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$93,440.00 - $140,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right (opens in new window)

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.