Entry Level Enterprise Customer Success Jobs
New grad enterprise customer success jobs open doors for recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or demonstrated client-facing skills can matter more than a long resume. Most openings mix on-site, remote, and hybrid settings across Manufacturing, Marketing & Advertising, and Technology & Software, with employers like ConnecTeam, Braze, and MSC Industrial Supply hiring at this level now.
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Showing 5 of 18+ Entry Level Enterprise Customer Success jobs
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
We are seeking a high-energy, technically grounded Manager of Enterprise Customer Success to lead, coach, and scale our Enterprise CSM team. In this role, you will serve as the core tactical and strategic anchor for your team, stepping in to provide decisive guidance when they face complex customer environments.
We want a leader who exhibits extreme ownership and a humble, curious mindset. You know how to dissect your own work, define and tweak operational processes, and hold your team accountable to high-performance standards. You will directly impact our bottom line by driving retention, reducing churn, and actively pushing expansion and upsell motions across our enterprise accounts.
What You'll Do (Responsibilities)
- Drive Team Production: Take absolute ownership of an Enterprise CSM team, managing daily, weekly, and quarterly production targets to consistently hit and exceed retention and growth metrics.
- Own the Expansion Motion: Strategically guide and track the team's expansion initiatives, coaching CSMs on how to identify, navigate, and secure upsell opportunities within the enterprise segment.
- Elevate Executive Business Reviews (EBRs): Ensure the team is seamlessly executing high-impact EBRs that align with customer objectives and clearly demonstrate a return on investment (ROI) to executive stakeholders.
- Mitigate Churn & Handle Escalations: Act as the senior management escalation point for critical account issues. Dive into complex, technical customer problems and assist the team with contract negotiations to secure optimal retention terms.
- Process & Accountability: Continuous review of team performance metrics and dashboards. Tweak, add, or remove operational processes to back up desired team behaviors and eliminate performance roadblocks.
- Team Development: Build a highly empowered team culture. Actively manage team performance, create targeted success plans for underperforming assets, and deliver heavily weighted recommendations on hiring, promotions, and discipline.
Required:
- Enterprise Leadership: 2 to 5 years of experience in an Enterprise leadership, team lead, or management role within a business-to-business environment.
- B2B SaaS Expertise: A solid, proven professional background operating within a B2B SaaS subscription model is strictly required.
- Technical Product Depth: A highly technical SaaS background. You must possess the capacity to rapidly learn multi-product ecosystems and guide a technical CS team through complex software environments.
- Growth & Retention Metrics: Proven experience tracking and driving metric outcomes across Gross/Net Dollar Retention, Logo Retention, and Expansion/Upsell goals.
- Core Behavioral Traits: Exceptional verbal and written communication skills, an intensely curious and approachable nature, and a noticeable level of high energy.
- Cybersecurity Domain Knowledge: Direct experience or deep familiarity with the Cybersecurity field, corporate security awareness, or security culture development is a massive asset and will serve as a primary differentiator.
- Experience with Salesforce (or similar enterprise CRMs) and Google Workspace.
The compensation for this position ranges from $110,000-$130,000 including base, bonuses and commissions.
Application deadline: 7/12/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
We are seeking a high-energy, technically grounded Manager of Enterprise Customer Success to lead, coach, and scale our Enterprise CSM team. In this role, you will serve as the core tactical and strategic anchor for your team, stepping in to provide decisive guidance when they face complex customer environments.
We want a leader who exhibits extreme ownership and a humble, curious mindset. You know how to dissect your own work, define and tweak operational processes, and hold your team accountable to high-performance standards. You will directly impact our bottom line by driving retention, reducing churn, and actively pushing expansion and upsell motions across our enterprise accounts.
What You'll Do (Responsibilities)
- Drive Team Production: Take absolute ownership of an Enterprise CSM team, managing daily, weekly, and quarterly production targets to consistently hit and exceed retention and growth metrics.
- Own the Expansion Motion: Strategically guide and track the team's expansion initiatives, coaching CSMs on how to identify, navigate, and secure upsell opportunities within the enterprise segment.
- Elevate Executive Business Reviews (EBRs): Ensure the team is seamlessly executing high-impact EBRs that align with customer objectives and clearly demonstrate a return on investment (ROI) to executive stakeholders.
- Mitigate Churn & Handle Escalations: Act as the senior management escalation point for critical account issues. Dive into complex, technical customer problems and assist the team with contract negotiations to secure optimal retention terms.
- Process & Accountability: Continuous review of team performance metrics and dashboards. Tweak, add, or remove operational processes to back up desired team behaviors and eliminate performance roadblocks.
- Team Development: Build a highly empowered team culture. Actively manage team performance, create targeted success plans for underperforming assets, and deliver heavily weighted recommendations on hiring, promotions, and discipline.
Required:
- Enterprise Leadership: 2 to 5 years of experience in an Enterprise leadership, team lead, or management role within a business-to-business environment.
- B2B SaaS Expertise: A solid, proven professional background operating within a B2B SaaS subscription model is strictly required.
- Technical Product Depth: A highly technical SaaS background. You must possess the capacity to rapidly learn multi-product ecosystems and guide a technical CS team through complex software environments.
- Growth & Retention Metrics: Proven experience tracking and driving metric outcomes across Gross/Net Dollar Retention, Logo Retention, and Expansion/Upsell goals.
- Core Behavioral Traits: Exceptional verbal and written communication skills, an intensely curious and approachable nature, and a noticeable level of high energy.
- Cybersecurity Domain Knowledge: Direct experience or deep familiarity with the Cybersecurity field, corporate security awareness, or security culture development is a massive asset and will serve as a primary differentiator.
- Experience with Salesforce (or similar enterprise CRMs) and Google Workspace.
The compensation for this position ranges from $110,000-$130,000 including base, bonuses and commissions.
Application deadline: 7/12/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
See All 18 Entry Level Enterprise Customer Success Jobs
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Find JobsEntry Level Enterprise Customer Success Job Market
Who's Hiring
- ConnecTeam6C
- Braze4
- MSC Industrial Supply4
- Five92
- Heidi1
Top Industries Hiring
- Manufacturing4
- Marketing & Advertising4
- Technology & Software2
- Retail1
- Education1
Entry Level Enterprise Customer Success Jobs: Frequently Asked Questions
How do I get an entry level enterprise customer success job?
Focus on demonstrating communication skills, curiosity about how businesses operate, and comfort with data or CRM tools like Salesforce. Employers at this level value internship experience, client-facing roles in any industry, and candidates who can show they understand customer outcomes. Tailor your resume to highlight relationship-building moments, even from campus projects or part-time work, and prepare to discuss how you have helped someone solve a problem.
Which companies hire entry level enterprise customer successs?
Companies hiring entry level enterprise customer successs right now include ConnecTeam, Braze, and MSC Industrial Supply, based on current listings on Migrate Mate as of July 2026. Hiring at this level comes from a mix of enterprise software vendors, SaaS platforms, and technology services firms that build structured onboarding programs for junior customer success talent.
Are there remote entry level enterprise customer success jobs?
Yes, though availability varies by employer and role. About 90% of entry level enterprise customer success openings are remote or hybrid as of July 2026, making this one of the more flexible fields for new graduates who want to work from anywhere. Many fully remote postings still expect regular video calls and occasional travel for client onboarding or team meetings.
Are these new grad enterprise customer success jobs?
Yes, these roles include new grad, recent graduate, and junior positions designed for candidates just entering the field. A new grad friendly posting typically welcomes zero to two years of experience, counts internships or relevant coursework, and may accept a strong portfolio or demonstrated customer-facing ability in place of full-time history. Look for postings that mention training programs, mentorship, or associate-level titles as signals a role is built for early-career candidates.
Which industries hire the most entry level enterprise customer successs?
Entry Level enterprise customer success roles concentrate in Manufacturing, Marketing & Advertising, and Technology & Software, based on current listings on Migrate Mate as of July 2026. These sectors drive hiring at this level because their products require ongoing client education, adoption support, and renewal management, creating steady demand for junior talent who can grow into full account ownership over time.