Customer Success Jobs in Chicago, IL
Customer Success jobs in Chicago are concentrated in the Loop, River North, and the Fulton Market tech corridor, with strong hiring across SaaS, financial services, and healthcare technology. Companies across those sectors are actively sourcing customer success talent, and employers hiring right now include Labelmaster, Braze, and SPINS. Find a role that fits below and apply directly.
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Showing 5 of 90+ Customer Success jobs
Location: Chicago, IL — Hybrid, with regular onsite time at customer sites in the Chicago area
About Us
Alembic is the pioneering Causal AI platform. We help the world's largest enterprises move past correlation to prove what actually drives business outcomes — the question marketing and growth teams have never been able to answer with confidence. Fortune 100 companies including Nvidia, Delta Air Lines, and Mars use Alembic to make multimillion-dollar decisions on trusted, causal evidence.
We're backed by a $145M Series B from WndrCo (founded by Jeffrey Katzenberg), Jensen Huang, Joe Montana, Prysm Capital, and Accenture. Our models run on our own NVIDIA DGX SuperPOD built on Grace Blackwell infrastructure — one of the fastest private supercomputers in the world.
About the Role
We're hiring a Senior Customer Success Manager in Chicago to own the technical deployment and integration of the Alembic platform for our enterprise customers. You'll turn sales promises into technical reality: a fully functional system that meets the customer's requirements and sets the foundation for a long relationship.
Causal analysis is only as good as the data going into it, so the quality of your implementation directly determines whether a Fortune 100 marketing organization trusts what our models tell them. Time-to-value is the number that matters, and you'll own it.
The seat is in Chicago because a concentration of our most strategic enterprise accounts is here. Kickoffs, data workshops, and go-live moments go materially better in person, and you'll be close enough to do them that way.
What You'll Do
Lead implementation projects for enterprise B2B SaaS customers, ensuring smooth onboarding and successful adoption of Alembic's platform.
Develop and maintain implementation plans, timelines, and resourcing so projects land on or ahead of schedule.
Ensure data integrations function correctly and meet customer requirements — the integrity of every downstream causal result depends on it.
Create documentation comprehensive enough to enable real knowledge transfer, internally and to the customer.
Act as the liaison between customer success, engineering, and product management to keep everyone aligned and moving.
Build scalable, repeatable processes that cut time-to-value for every new customer after this one.
Run regular check-ins with clients to surface concerns and clear roadblocks before they become escalations.
Monitor and report on implementation metrics and KPIs, and facilitate clean handoffs from implementation to ongoing customer success.
What Will Help You Succeed
Core Skills
5–8+ years in enterprise implementation, technical account management, solutions consulting, or technical customer success at a B2B SaaS, data, cloud, or AI company.
A track record owning enterprise onboarding end to end — from kickoff through go-live — with named references you're proud of.
Real comfort with data integration mechanics: APIs, ETL/ELT pipelines, cloud warehouses (Snowflake, BigQuery, Redshift), file-based transfer, and troubleshooting a broken feed without escalating on day one.
SQL fluency; Python or scripting is a plus.
Project management discipline — you can hold a multi-workstream plan and a skeptical executive stakeholder at the same time.
Clear written and verbal communication with both engineers and C-level stakeholders.
Preferred Qualifications
Experience with marketing and advertising data — CRM, marketing automation, ad platforms, ad servers, DSPs, web and app analytics, or media spend files. Knowing why a media taxonomy is never clean is a genuine advantage here.
Background at a martech, measurement, or analytics vendor, or inside a large advertiser's or agency's data function.
Familiarity with enterprise procurement, security review, and data governance processes.
Startup or high-growth experience where you built the process rather than inherited it.
Experience mentoring or setting standards for other implementation staff.
Growth Opportunities
Implementation methodology: Develop and refine the methodology that drives faster time-to-value across all of our enterprise clients.
Cross-functional leadership: Become a key connector between customer success and product development, with real influence on what gets built.
Process optimization: Design the approaches that streamline implementation and raise customer satisfaction — and own them as we scale.
The role is right for you if
You get real satisfaction from the moment a hard integration finally runs clean and a customer sees their own data answer a question they couldn't answer before.
You want to build the implementation function, not just work inside one — and you'd rather have the pen than the ticket queue.
Why You Might Be Excited About Alembic
You own whether it works: Implementation isn't downstream of the value here — it is the value. Causal results are only as trustworthy as the data foundation you build.
Elite customers, real stakes: You'll onboard Fortune 100 companies making multimillion-dollar marketing decisions, and work directly with the executives who make them.
Build the function: You'll define the implementation methodology at a Series B company that's still writing its playbook, and see your process applied to every customer after yours.
A product worth deploying: Causal AI running on our own NVIDIA DGX SuperPOD, doing something no attribution model has done before — customers are genuinely excited when it goes live.
Series B momentum, real ownership: Meaningful equity at a Series B company that's raised $145M, with proven product-market fit and enterprise traction.
Why You Might Not Be Excited
This is implementation, not account management. If you want a renewal number, a QBR calendar, and an expansion quota, this isn't that role.
You want a mature, documented onboarding process to execute against. Ours is partly built, and you'll be finishing it while running live projects.
You'd rather hand data problems to engineering than get into the pipeline yourself. Here you'll be close to the data, often before it's clean.
You want a fully remote role. The in-person time with customers is deliberate.
Compensation Range: $170K - $190K
Location: Chicago, IL — Hybrid, with regular onsite time at customer sites in the Chicago area
About Us
Alembic is the pioneering Causal AI platform. We help the world's largest enterprises move past correlation to prove what actually drives business outcomes — the question marketing and growth teams have never been able to answer with confidence. Fortune 100 companies including Nvidia, Delta Air Lines, and Mars use Alembic to make multimillion-dollar decisions on trusted, causal evidence.
We're backed by a $145M Series B from WndrCo (founded by Jeffrey Katzenberg), Jensen Huang, Joe Montana, Prysm Capital, and Accenture. Our models run on our own NVIDIA DGX SuperPOD built on Grace Blackwell infrastructure — one of the fastest private supercomputers in the world.
About the Role
We're hiring a Senior Customer Success Manager in Chicago to own the technical deployment and integration of the Alembic platform for our enterprise customers. You'll turn sales promises into technical reality: a fully functional system that meets the customer's requirements and sets the foundation for a long relationship.
Causal analysis is only as good as the data going into it, so the quality of your implementation directly determines whether a Fortune 100 marketing organization trusts what our models tell them. Time-to-value is the number that matters, and you'll own it.
The seat is in Chicago because a concentration of our most strategic enterprise accounts is here. Kickoffs, data workshops, and go-live moments go materially better in person, and you'll be close enough to do them that way.
What You'll Do
Lead implementation projects for enterprise B2B SaaS customers, ensuring smooth onboarding and successful adoption of Alembic's platform.
Develop and maintain implementation plans, timelines, and resourcing so projects land on or ahead of schedule.
Ensure data integrations function correctly and meet customer requirements — the integrity of every downstream causal result depends on it.
Create documentation comprehensive enough to enable real knowledge transfer, internally and to the customer.
Act as the liaison between customer success, engineering, and product management to keep everyone aligned and moving.
Build scalable, repeatable processes that cut time-to-value for every new customer after this one.
Run regular check-ins with clients to surface concerns and clear roadblocks before they become escalations.
Monitor and report on implementation metrics and KPIs, and facilitate clean handoffs from implementation to ongoing customer success.
What Will Help You Succeed
Core Skills
5–8+ years in enterprise implementation, technical account management, solutions consulting, or technical customer success at a B2B SaaS, data, cloud, or AI company.
A track record owning enterprise onboarding end to end — from kickoff through go-live — with named references you're proud of.
Real comfort with data integration mechanics: APIs, ETL/ELT pipelines, cloud warehouses (Snowflake, BigQuery, Redshift), file-based transfer, and troubleshooting a broken feed without escalating on day one.
SQL fluency; Python or scripting is a plus.
Project management discipline — you can hold a multi-workstream plan and a skeptical executive stakeholder at the same time.
Clear written and verbal communication with both engineers and C-level stakeholders.
Preferred Qualifications
Experience with marketing and advertising data — CRM, marketing automation, ad platforms, ad servers, DSPs, web and app analytics, or media spend files. Knowing why a media taxonomy is never clean is a genuine advantage here.
Background at a martech, measurement, or analytics vendor, or inside a large advertiser's or agency's data function.
Familiarity with enterprise procurement, security review, and data governance processes.
Startup or high-growth experience where you built the process rather than inherited it.
Experience mentoring or setting standards for other implementation staff.
Growth Opportunities
Implementation methodology: Develop and refine the methodology that drives faster time-to-value across all of our enterprise clients.
Cross-functional leadership: Become a key connector between customer success and product development, with real influence on what gets built.
Process optimization: Design the approaches that streamline implementation and raise customer satisfaction — and own them as we scale.
The role is right for you if
You get real satisfaction from the moment a hard integration finally runs clean and a customer sees their own data answer a question they couldn't answer before.
You want to build the implementation function, not just work inside one — and you'd rather have the pen than the ticket queue.
Why You Might Be Excited About Alembic
You own whether it works: Implementation isn't downstream of the value here — it is the value. Causal results are only as trustworthy as the data foundation you build.
Elite customers, real stakes: You'll onboard Fortune 100 companies making multimillion-dollar marketing decisions, and work directly with the executives who make them.
Build the function: You'll define the implementation methodology at a Series B company that's still writing its playbook, and see your process applied to every customer after yours.
A product worth deploying: Causal AI running on our own NVIDIA DGX SuperPOD, doing something no attribution model has done before — customers are genuinely excited when it goes live.
Series B momentum, real ownership: Meaningful equity at a Series B company that's raised $145M, with proven product-market fit and enterprise traction.
Why You Might Not Be Excited
This is implementation, not account management. If you want a renewal number, a QBR calendar, and an expansion quota, this isn't that role.
You want a mature, documented onboarding process to execute against. Ours is partly built, and you'll be finishing it while running live projects.
You'd rather hand data problems to engineering than get into the pipeline yourself. Here you'll be close to the data, often before it's clean.
You want a fully remote role. The in-person time with customers is deliberate.
Compensation Range: $170K - $190K
See All 90 Customer Success Jobs in Chicago
Find roles in Chicago that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Job Market in Chicago
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
Customer Success Jobs in Chicago: Frequently Asked Questions
How do I get a customer success job in Chicago?
Targeting Chicago's SaaS and fintech hubs gives you the strongest starting point, since the Loop and Fulton Market corridor concentrate most of the local demand. Employers there prioritize candidates who can demonstrate measurable retention or expansion outcomes, so quantifying your impact in previous roles matters. Familiarity with CRM platforms and experience managing mid-market or enterprise accounts will set you apart in Chicago's competitive B2B software market.
Which companies hire customer successs in Chicago?
Employers hiring customer successs in Chicago right now include Labelmaster, Braze, and SPINS, based on current listings on Migrate Mate as of September 2026. Chicago's mix of enterprise software firms, insurance technology companies, and healthcare IT platforms means demand comes from a diverse range of employer types rather than a single dominant sector.
Are there remote customer success jobs in Chicago?
Yes, customer success work is well-suited to remote and hybrid arrangements because most day-to-day activity involves video calls, shared dashboards, and email rather than on-site visits. About 85% of customer success openings tied to Chicago are remote or hybrid as of September 2026, with the fully remote roles skewing toward digital-first SaaS companies. On-site expectations are more common at enterprise accounts where relationship depth matters.
How can I get a customer success job in Chicago with little or no experience?
The most realistic entry path in Chicago is landing a customer support or technical support role at one of the city's many SaaS or insurtech startups, then transitioning internally into a customer success associate position. Fulton Market and the West Loop have a high concentration of growth-stage companies that hire support staff and promote from within. Volunteering to own onboarding tasks or run QBR prep work, even informally, builds the portfolio evidence Chicago hiring managers want to see.
Which industries hire the most customer successs in Chicago?
Most customer success openings in Chicago sit in Technology & Software and Banking & Financial Services, per current listings on Migrate Mate as of September 2026. Chicago's role as a national hub for financial services and its fast-growing Fulton Market tech scene create sustained demand from both legacy enterprise software vendors and newer B2B platforms built around those industries.
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