Customer Success Jobs in Tampa, FL
Customer Success jobs in Tampa are concentrated in Westshore, Downtown, and the Ybor City tech corridor, with strong hiring across SaaS, financial services, and healthcare technology. Employers actively posting include Frame Security, NinjaOne, and Syniverse. Find a role that fits below and apply directly.
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Showing 4 of 57+ Customer Success jobs
About the Role
As a NinjaOne Customer Success Manager II, LATAM , you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers within our LATAM region. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.
This Customer Success Manager II will focus on the LATAM region, and is required to be fluent in English and Portuguese.
Location - Hybrid in Tampa, FL (In the office 4 days per week Mon, Tues, Thurs, & Friday)
What You’ll be Doing
You will be responsible for growing your individual book of business within your portfolio of existing accounts with our LATAM customer base
Proactively engage and reach out to your accounts on a regular basis
As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
Communicate with customers and react to client requirements quickly and efficiently
Analyze and understand the customer needs to present a solution that meets the customer requirements
Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
Research and document relevant contact information for existing leads in Salesforce
Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
Maintain knowledge of market conditions and competitive activities
Other duties as needed
About You
You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
As customer advocate and product expert you excel at influencing and inspiring customers
Polished verbal and written communication skills in English and Portuguese
Resilient and calm, you are able to guide customers through issues and escalations
You have a proven track record in achieving and maintaining sales targets
You have extensive IT knowledge
Bachelor’s degree (preferred)
As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey
About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-SC1
#LI-Hybrid
#BI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About the Role
As a NinjaOne Customer Success Manager II, LATAM , you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers within our LATAM region. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.
This Customer Success Manager II will focus on the LATAM region, and is required to be fluent in English and Portuguese.
Location - Hybrid in Tampa, FL (In the office 4 days per week Mon, Tues, Thurs, & Friday)
What You’ll be Doing
You will be responsible for growing your individual book of business within your portfolio of existing accounts with our LATAM customer base
Proactively engage and reach out to your accounts on a regular basis
As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
Communicate with customers and react to client requirements quickly and efficiently
Analyze and understand the customer needs to present a solution that meets the customer requirements
Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
Research and document relevant contact information for existing leads in Salesforce
Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
Maintain knowledge of market conditions and competitive activities
Other duties as needed
About You
You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
As customer advocate and product expert you excel at influencing and inspiring customers
Polished verbal and written communication skills in English and Portuguese
Resilient and calm, you are able to guide customers through issues and escalations
You have a proven track record in achieving and maintaining sales targets
You have extensive IT knowledge
Bachelor’s degree (preferred)
As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey
About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-SC1
#LI-Hybrid
#BI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 57 Customer Success Jobs in Tampa
Find roles in Tampa that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Job Market in Tampa
Who's Hiring
- Frame Security14F
- NinjaOne7
- Syniverse7
- EverDriven7
- TeamViewer7
Customer Success Jobs in Tampa: Frequently Asked Questions
How do I get a customer success job in Tampa?
Start by targeting Tampa's dense Westshore business district and the growing SaaS and fintech companies clustered downtown and in the Channelside area. Employers here prioritize candidates who can demonstrate onboarding or retention outcomes, not just support experience. A background in Florida's prominent healthcare IT or insurance sectors translates well, and familiarity with CRM platforms gives applicants a clear edge in local interviews.
Which companies hire customer successs in Tampa?
Tampa customer success roles are posted by Frame Security, NinjaOne, and Syniverse and others right now, based on current listings on Migrate Mate as of November 2026. Tampa's mix of regional SaaS firms, large insurance carriers, and healthcare technology companies makes it one of Florida's most active markets for this role.
Are there remote customer success jobs in Tampa?
Yes, though availability depends on the role type. Customer success work tied to software or digital platforms is commonly remote, while roles requiring on-site client engagement or implementation support tend to be in-person. About 100% of customer success openings tied to Tampa are remote or hybrid as of November 2026, with fully remote positions most common among SaaS and insurtech employers in the region.
How can I get a customer success job in Tampa with little or no experience?
The most realistic entry path in Tampa is through a support or account coordinator role at one of the city's many SaaS or insurance technology companies, where internal moves into customer success are common. Tampa's growing startup scene in the Armature Works and Channel District areas frequently hires entry-level candidates who show strong communication skills and basic CRM familiarity. Volunteering with local business associations or completing vendor certifications in tools like Salesforce strengthens early applications.
Related Jobs in Florida
See All 57 Customer Success Jobs in Tampa
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