Customer Success Jobs in Boston, MA
Customer Success jobs in Boston are concentrated in the Seaport District, Back Bay, and Kendall Square, driven by the city's dense SaaS, healthtech, and financial services sectors. Employers actively hiring include Hi Marley, CoLab Software, and HQO. Find a role that fits below and apply directly.
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Showing 5 of 81+ Customer Success jobs
Director, Customer Success (CoE)
Remote | $165K-$185K Base + Bonus
About the Company
Our client is a high-growth healthcare technology company transforming how patients access high-quality radiology and specialty care. Combining AI-driven insights, clinical expertise, and one of the industry’s largest healthcare datasets, they help improve outcomes, enhance care navigation, and reduce healthcare costs.
Supporting 6M+ covered lives, the company partners with Fortune 10 and Fortune 100 employers and leading health plans to deliver innovative healthcare solutions at scale.
About the Role
As Director of Customer Success, you’ll serve as the strategic advisor to a portfolio of enterprise employer and health plan clients, owning relationships, reporting, renewals, and growth. This is an opportunity to build and scale the Customer Success function while working directly with executive HR and Benefits leaders.
The ideal candidate brings experience supporting Centers of Excellence (CoE) programs, Medicare populations, Population Health initiatives, or Value-Based Care models, and understands how to demonstrate measurable outcomes for large, complex healthcare organizations.
Requirements
- 10+ years of Customer Success, Account Management, or Consulting experience
- Experience managing large employer and/or health plan accounts
- Strong understanding of employer benefits, Medicare, Population Health, or Value-Based Care
- Executive presence and ability to influence senior stakeholders
- Startup experience preferred
- Self-starter who thrives in fast-paced, high-growth environments
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Generous company holidays
- 401(k)
- Annual professional development stipend
- Annual wellness stipend
Interested in learning more? Apply for a confidential conversation.
Director, Customer Success (CoE)
Remote | $165K-$185K Base + Bonus
About the Company
Our client is a high-growth healthcare technology company transforming how patients access high-quality radiology and specialty care. Combining AI-driven insights, clinical expertise, and one of the industry’s largest healthcare datasets, they help improve outcomes, enhance care navigation, and reduce healthcare costs.
Supporting 6M+ covered lives, the company partners with Fortune 10 and Fortune 100 employers and leading health plans to deliver innovative healthcare solutions at scale.
About the Role
As Director of Customer Success, you’ll serve as the strategic advisor to a portfolio of enterprise employer and health plan clients, owning relationships, reporting, renewals, and growth. This is an opportunity to build and scale the Customer Success function while working directly with executive HR and Benefits leaders.
The ideal candidate brings experience supporting Centers of Excellence (CoE) programs, Medicare populations, Population Health initiatives, or Value-Based Care models, and understands how to demonstrate measurable outcomes for large, complex healthcare organizations.
Requirements
- 10+ years of Customer Success, Account Management, or Consulting experience
- Experience managing large employer and/or health plan accounts
- Strong understanding of employer benefits, Medicare, Population Health, or Value-Based Care
- Executive presence and ability to influence senior stakeholders
- Startup experience preferred
- Self-starter who thrives in fast-paced, high-growth environments
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Generous company holidays
- 401(k)
- Annual professional development stipend
- Annual wellness stipend
Interested in learning more? Apply for a confidential conversation.
See All 81 Customer Success Jobs in Boston
Find roles in Boston that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Job Market in Boston
Who's Hiring
Top Industries Hiring
- Technology & Software21
- Energy2
- Construction & Real Estate2
- Consulting & Professional Services2
Customer Success Jobs in Boston: Frequently Asked Questions
How do I get a customer success job in Boston?
Focus your search on Boston's SaaS, healthtech, and fintech employers, which generate the heaviest demand for customer success talent. The Seaport District and Kendall Square are the two densest hiring corridors. Candidates who can demonstrate measurable retention outcomes, CRM proficiency, and experience with technical products stand out in this market, where most employers expect you to manage a named account portfolio from day one.
Which companies hire customer successs in Boston?
Boston customer success roles are posted by Hi Marley, CoLab Software, and HQO and others right now, based on current listings on Migrate Mate as of August 2026. Boston's hiring mix skews toward growth-stage software companies and established healthtech and financial services firms, many headquartered in the Seaport District or with major offices in Back Bay.
Are there remote customer success jobs in Boston?
Yes, customer success is one of the more remote-friendly professional roles because most of the work happens over video calls, email, and CRM platforms rather than on-site. About 78% of customer success openings tied to Boston are remote or hybrid as of August 2026, with the highest remote share among SaaS and fintech employers. Enterprise and healthtech roles more often require in-person executive business reviews.
How can I get a customer success job in Boston with little or no experience?
The most realistic entry path is a customer support or technical support role at one of Boston's mid-size SaaS companies, which commonly promote internally into customer success associate positions. Boston's high concentration of growth-stage startups in the Seaport and Kendall Square means many teams hire juniors who can show strong communication skills and a willingness to learn the product deeply. Completing a free CRM certification and building a resume around any client-facing experience, even outside tech, accelerates the transition.
Which industries hire the most customer successs in Boston?
Boston customer success roles concentrate in Technology & Software, Energy, and Construction & Real Estate, based on current listings on Migrate Mate as of August 2026. Boston's standing as a national hub for life sciences, enterprise software, and asset management means those three sectors consistently generate the largest share of open customer success positions across every experience level.
Related Jobs in Massachusetts
See All 81 Customer Success Jobs in Boston
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