Senior Level Customer Success Jobs
Senior level customer success jobs place experienced professionals in charge of strategic account ownership, retention outcomes, and the cross-functional initiatives that drive customer lifetime value. Roles are concentrated in Technology & Software, Banking & Financial Services, and Marketing & Advertising, with a mix of on-site, remote, and hybrid settings, and employers like Stripe, Braze, and Housecall Pro hiring at this level now.
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Showing 5 of 45+ Senior Level Customer Success jobs
INTRODUCTION
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
ROLE OVERVIEW
Owns post-sale client implementations and ongoing account performance, ensuring successful onboarding, adoption, and measurable value realization. Serves as the primary client partner and internal coordinator, translating clinical and operational needs into effective product use and data-driven insights.
KEY RESPONSIBILITIES
- Own end-to-end post-sale client success, from implementation through sustained performance.
- Lead complex client implementations and onboarding across cross-functional teams.
- Translate client workflows into effective product utilization and reporting solutions.
- Coordinate internal teams to align execution and resolve issues.
- Monitor account health, proactively managing risks and opportunities.
- Deliver against contractual, clinical, and performance commitments.
- Use patient-level and aggregate data to demonstrate outcomes and ROI.
- Lead client escalations to timely resolution with clear accountability.
- Act as a trusted advisor to clients and an internal subject-matter resource.
MINIMUM REQUIREMENT
Degree or equivalent and typically requires 7+ years of relevant experience.
CRITICAL SKILLS
- Minimum 7 years of experience in project management, preferably in a fast-paced or enterprise environment.
- Significant experience in client implementation, account management, or customer success roles.
- Proven ability to independently manage complex, high-impact client engagements.
- Experience influencing cross-functional teams without direct authority.
- Strong client-facing skills, including escalation and performance management.
- Project management, healthcare, analytics, or customer success certifications preferred.
ADDITIONAL SKILLS
- Client implementation and account ownership
- Cross-functional leadership and influence
- Healthcare or pharmacy domain expertise
- Performance reporting and data-driven storytelling
- Risk management and escalation leadership
- Executive-level client communication
- Change management and adoption enablement
- Analytical problem-solving
- Prioritization in complex environments
- Continuous improvement mindset
- Anticipation of client and business needs
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,
OUR BASE PAY RANGE FOR THIS POSITION
$98,600 - $164,400
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
JOIN US AT MCKESSON!
INTRODUCTION
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
ROLE OVERVIEW
Owns post-sale client implementations and ongoing account performance, ensuring successful onboarding, adoption, and measurable value realization. Serves as the primary client partner and internal coordinator, translating clinical and operational needs into effective product use and data-driven insights.
KEY RESPONSIBILITIES
- Own end-to-end post-sale client success, from implementation through sustained performance.
- Lead complex client implementations and onboarding across cross-functional teams.
- Translate client workflows into effective product utilization and reporting solutions.
- Coordinate internal teams to align execution and resolve issues.
- Monitor account health, proactively managing risks and opportunities.
- Deliver against contractual, clinical, and performance commitments.
- Use patient-level and aggregate data to demonstrate outcomes and ROI.
- Lead client escalations to timely resolution with clear accountability.
- Act as a trusted advisor to clients and an internal subject-matter resource.
MINIMUM REQUIREMENT
Degree or equivalent and typically requires 7+ years of relevant experience.
CRITICAL SKILLS
- Minimum 7 years of experience in project management, preferably in a fast-paced or enterprise environment.
- Significant experience in client implementation, account management, or customer success roles.
- Proven ability to independently manage complex, high-impact client engagements.
- Experience influencing cross-functional teams without direct authority.
- Strong client-facing skills, including escalation and performance management.
- Project management, healthcare, analytics, or customer success certifications preferred.
ADDITIONAL SKILLS
- Client implementation and account ownership
- Cross-functional leadership and influence
- Healthcare or pharmacy domain expertise
- Performance reporting and data-driven storytelling
- Risk management and escalation leadership
- Executive-level client communication
- Change management and adoption enablement
- Analytical problem-solving
- Prioritization in complex environments
- Continuous improvement mindset
- Anticipation of client and business needs
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,
OUR BASE PAY RANGE FOR THIS POSITION
$98,600 - $164,400
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
JOIN US AT MCKESSON!
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Find JobsSenior Level Customer Success Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software26
- Banking & Financial Services5
- Marketing & Advertising4
- Consulting & Professional Services4
- Telecommunications2
Senior Level Customer Success Jobs: Frequently Asked Questions
How do I get a senior level customer success job?
Employers at this level look for candidates who have owned renewal and expansion numbers, not just supported them. A strong portfolio of quantified retention outcomes, experience leading customer success programs or mentoring junior teammates, and the ability to influence product and sales decisions will give you a clear edge over candidates who have only executed within defined processes.
Which companies hire senior level customer successs?
Companies hiring senior level customer successs right now include Stripe, Braze, and Housecall Pro, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes primarily from SaaS companies, enterprise technology firms, and professional services organizations that manage complex, high-value customer relationships requiring experienced oversight.
Are there remote senior level customer success jobs?
Yes, remote and hybrid options are widely available at this level. About 64% of senior level customer success openings are remote or hybrid as of November 2026, reflecting how many companies have shifted customer success leadership roles to distributed models while still expecting candidates to travel for key accounts or internal leadership meetings.
What makes a customer success role senior level?
Senior level customer success roles involve owning outcomes rather than executing assigned tasks. That means carrying accountability for a book of business, setting retention and expansion strategy, influencing how the broader team operates, and mentoring earlier-career colleagues. Technical depth in platforms and data analysis is expected, and most roles involve direct collaboration with product, sales, and executive stakeholders.
Which industries hire the most senior level customer successs?
Senior Level customer success roles concentrate in Technology & Software, Banking & Financial Services, and Marketing & Advertising, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive senior hiring because their products require long onboarding cycles, ongoing technical support, and proactive relationship management that only experienced customer success professionals can lead independently.