High Performance Computing Jobs in Florida

INTRODUCTION

We are the people who give possibilities purpose.

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Summary

As Performance Coach, you will play a critical role in developing a high-performing team of inside sales professionals, while partnering closely with our Operations Leadership to drive daily coaching and talent development. Your goal is to ensure both individual and team goals are consistently met, focusing on generating high-quality sales and delivering a best-in-class customer experience.

You’ll be the driving force behind a culture of excellence, using targeted coaching to elevate call quality, strengthen consultative selling skills, and foster a customer-first mindset. This role demands a seasoned professional with a proven background in call center operations and sales, capable of leading proactive, day-to-day performance enhancement across the team.

Responsibilities:

• Conduct one-on-one and group coaching sessions focused on premium customer service and consultative selling techniques, while training agents on upselling, cross-selling, and value-based selling strategies that incorporate product knowledge and customer-centric storytelling to boost conversion rates.
• Collaborate with operations leadership to analyze call monitoring, performance metrics, and behavioral insights to create tailored coaching plans with S.M.A.R.T. goals, while continuously analyzing KPIs such as customer satisfaction, Net Promoter Score, conversion rates, and handle times to identify specific coaching opportunities.
• Take ownership of supervisor-escalated calls in real time, ensuring active engagement and collaboration with inside sales professionals on every interaction, demonstrating best practices for handling challenging customer situations.
• Model and promote a culture of empathy, professionalism, and proactive problem-solving by consistently demonstrating best-in-class service behaviors and communication standards that representatives can emulate.
• Offer strategic recommendations to Sales Operations Management on key personnel decisions including hiring, promotions, and performance management, while preparing and maintaining thorough performance documentation and conducting effective coaching conversations regarding performance expectations and improvement plans.

Minimum Requirements:

• High School Diploma or General Education Degree (GED) with 2 years minimum experience in sales or customer service.
• Ability to work evenings and weekends.

Preferred Requirements:

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or operational training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.
• Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within workflow processes and reason against outside factors.
• Intermediate computer skills and knowledge of Microsoft Office Applications, Access or other database software.
• Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems).

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform