Mid Level Infrastructure Support Specialist Jobs
Mid level infrastructure support specialist jobs go to professionals ready to own projects end to end, guide junior team members, and resolve complex issues with minimal oversight. Roles are concentrated across Technology & Software and Chemicals & Materials, with a mix of on-site, remote, and hybrid settings, and employers like Meta, Figma, and Saint-Gobain hiring at this level now.
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The Manufacturing Infrastructure Support Technician supports and maintains manufacturing IT/OT environments across Saint-Gobain's North American facilities. This is a fully remote role requiring candidates to reside and work within the Pacific Time Zone.
This position is responsible for implementing, supporting, and maintaining IT infrastructure in accordance with IT Services North America (ITSNA) standards while supporting Operational Technology (OT) environments and Manufacturing 4.0 initiatives.
Key Responsibilities:
- Support and maintain manufacturing IT/OT infrastructure in compliance with ITSNA security and operational standards.
- Manage infrastructure projects, deployments, upgrades, and technical support activities.
- Troubleshoot and resolve incidents, service requests, and escalations using ServiceNow.
- Support Windows, Linux, VMware, networking, cybersecurity, monitoring, and backup technologies.
- Manage IT assets, infrastructure documentation, and lifecycle activities.
- Monitor system performance, support disaster recovery testing, and business continuity efforts.
- Evaluate security risks and implement appropriate network and firewall controls.
- Serve as a technical resource for manufacturing sites and IT/OT initiatives.
- Ensure compliance with ITSNA, GDI, and cybersecurity requirements.
- Recommend technology improvements that enhance reliability, security, and operational efficiency.
Security & Compliance
- Support and enforce cybersecurity policies, standards, and best practices.
- Partner with Industrial System Security Officers (ISSOs) to maintain compliance.
- Ensure infrastructure monitoring and security controls are effectively maintained.
Customer & Stakeholder Support
- Build strong relationships with manufacturing sites and business stakeholders.
- Deliver responsive technical support and drive issues to resolution.
- Follow established service management, escalation, and communication processes.
IS THIS JOB FOR YOU?
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field preferred. An equivalent combination of education, training, and relevant experience will be considered.
- 3 to 5+ years of experience supporting IT infrastructure, manufacturing technologies, or industrial environments.
- Experience providing IT support and partnering with internal stakeholders in large, complex organizations.
- Prior experience supporting manufacturing, industrial, or Operational Technology (OT) environments is strongly preferred.
- Relevant certifications and/or demonstrated hands-on expertise in one or more of the following areas:
- VMware
- Network switching, routing, and firewall technologies
- IT Service Management (ITSM)
- Strong understanding of manufacturing operations, industrial systems, and the technologies that support them.
- Excellent customer service, communication, and stakeholder management skills.
- Ability to travel 30-50% throughout North America, including support for manufacturing facilities, infrastructure projects, system implementations, upgrades, disaster recovery activities, and other operational needs.
- Flexibility to work outside normal business hours as needed to support manufacturing operations and project deployments.
- Ability to participate in an on-call rotation and provide 24/7 support when required.
- Valid driver's license and ability to travel by air and automobile.
Candidates must reside and perform their work within the Pacific Time Zone to support business operations and stakeholder collaboration.
A LITTLE MORE ABOUT US
At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
BENEFITS IN JOINING US
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $81,500 to $126,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $89,600 to $139,100. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.
- Health and Well-being – Supporting your wellbeing, to thrive in life and work.
- Medical, Prescription Drug, Vision, and Dental Insurance
- Healthcare Saving Account and Flexible Spending Account options
- LiveWell Wellness Program
- Employee Assistance Program (EAP)
-
Paid Time Off and Paid Parental Leave
-
Retirement and Protection – Helping to make the future life you want a reality.
- 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance
- Pension Plan
- Company-provided Life Insurance, AD&D, Short-Term Disability
-
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
-
Additional Benefits – Helping shape the experience and impact you want
- Commuter Benefits
- Group Legal
- Identity Theft Protection
- Auto and Home Insurance
- Pet Insurance and Discounts
- Back-up Child and Elder Care
- PerkSpot Employee Discount Program
- Volunteer Day
Job Reference: USA15668
WHY DO WE NEED YOU?
The Manufacturing Infrastructure Support Technician supports and maintains manufacturing IT/OT environments across Saint-Gobain's North American facilities. This is a fully remote role requiring candidates to reside and work within the Pacific Time Zone.
This position is responsible for implementing, supporting, and maintaining IT infrastructure in accordance with IT Services North America (ITSNA) standards while supporting Operational Technology (OT) environments and Manufacturing 4.0 initiatives.
Key Responsibilities:
- Support and maintain manufacturing IT/OT infrastructure in compliance with ITSNA security and operational standards.
- Manage infrastructure projects, deployments, upgrades, and technical support activities.
- Troubleshoot and resolve incidents, service requests, and escalations using ServiceNow.
- Support Windows, Linux, VMware, networking, cybersecurity, monitoring, and backup technologies.
- Manage IT assets, infrastructure documentation, and lifecycle activities.
- Monitor system performance, support disaster recovery testing, and business continuity efforts.
- Evaluate security risks and implement appropriate network and firewall controls.
- Serve as a technical resource for manufacturing sites and IT/OT initiatives.
- Ensure compliance with ITSNA, GDI, and cybersecurity requirements.
- Recommend technology improvements that enhance reliability, security, and operational efficiency.
Security & Compliance
- Support and enforce cybersecurity policies, standards, and best practices.
- Partner with Industrial System Security Officers (ISSOs) to maintain compliance.
- Ensure infrastructure monitoring and security controls are effectively maintained.
Customer & Stakeholder Support
- Build strong relationships with manufacturing sites and business stakeholders.
- Deliver responsive technical support and drive issues to resolution.
- Follow established service management, escalation, and communication processes.
IS THIS JOB FOR YOU?
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field preferred. An equivalent combination of education, training, and relevant experience will be considered.
- 3 to 5+ years of experience supporting IT infrastructure, manufacturing technologies, or industrial environments.
- Experience providing IT support and partnering with internal stakeholders in large, complex organizations.
- Prior experience supporting manufacturing, industrial, or Operational Technology (OT) environments is strongly preferred.
- Relevant certifications and/or demonstrated hands-on expertise in one or more of the following areas:
- VMware
- Network switching, routing, and firewall technologies
- IT Service Management (ITSM)
- Strong understanding of manufacturing operations, industrial systems, and the technologies that support them.
- Excellent customer service, communication, and stakeholder management skills.
- Ability to travel 30-50% throughout North America, including support for manufacturing facilities, infrastructure projects, system implementations, upgrades, disaster recovery activities, and other operational needs.
- Flexibility to work outside normal business hours as needed to support manufacturing operations and project deployments.
- Ability to participate in an on-call rotation and provide 24/7 support when required.
- Valid driver's license and ability to travel by air and automobile.
Candidates must reside and perform their work within the Pacific Time Zone to support business operations and stakeholder collaboration.
A LITTLE MORE ABOUT US
At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
BENEFITS IN JOINING US
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $81,500 to $126,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $89,600 to $139,100. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.
- Health and Well-being – Supporting your wellbeing, to thrive in life and work.
- Medical, Prescription Drug, Vision, and Dental Insurance
- Healthcare Saving Account and Flexible Spending Account options
- LiveWell Wellness Program
- Employee Assistance Program (EAP)
-
Paid Time Off and Paid Parental Leave
-
Retirement and Protection – Helping to make the future life you want a reality.
- 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance
- Pension Plan
- Company-provided Life Insurance, AD&D, Short-Term Disability
-
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
-
Additional Benefits – Helping shape the experience and impact you want
- Commuter Benefits
- Group Legal
- Identity Theft Protection
- Auto and Home Insurance
- Pet Insurance and Discounts
- Back-up Child and Elder Care
- PerkSpot Employee Discount Program
- Volunteer Day
Job Reference: USA15668
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Mid Level Infrastructure Support Specialist Jobs: Frequently Asked Questions
How do I get a mid level infrastructure support specialist job?
Position your experience around ownership, not just task completion. Highlight projects you led independently, problems you diagnosed and resolved without escalation, and any process improvements you drove. Tailor your resume to show scope, not just duration. Employers at this level want to see that you can operate with limited oversight and bring measurable reliability or efficiency gains to the infrastructure environment.
Which companies hire mid level infrastructure support specialists?
Companies hiring mid level infrastructure support specialists right now include Meta, Figma, and Saint-Gobain, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a broad mix of enterprise IT departments, managed service providers, and large organizations that run complex, always-on infrastructure environments.
Are there remote mid level infrastructure support specialist jobs?
Yes, though availability varies by role and infrastructure stack. About 100% of mid level infrastructure support specialist openings are remote or hybrid as of November 2026, with fully remote positions more common in cloud-focused or software-defined environments. Roles that require hands-on hardware or data center access typically stay on-site or hybrid.
How do I move up to a mid level infrastructure support specialist role?
Progression from entry level comes from building depth beyond ticket resolution. Focus on owning a full project cycle, whether that is a network upgrade, a server migration, or a monitoring rollout. Develop expertise in one area, such as virtualization, cloud infrastructure, or security hardening, and document the measurable impact of your work. Consistent reliability and the ability to train others are the clearest signals that you are ready to operate at mid level.
Which industries hire the most mid level infrastructure support specialists?
Mid Level infrastructure support specialist roles concentrate in Technology & Software and Chemicals & Materials, based on current listings on Migrate Mate as of November 2026. These sectors rely on continuous uptime, distributed systems, and specialized infrastructure teams, which creates sustained demand for professionals who can operate with real autonomy at the mid level.