IT Service Delivery Manager Jobs in South Carolina

Description

The Senior IT Infrastructure Manager will oversee the organization’s IT infrastructure, including network services, cloud environments, and data center operations. This hands-on leadership role requires managing a diverse team of IT professionals, ensuring the stability, security, and scalability of infrastructure systems. The ideal candidate will possess at least 8 years of IT management experience, with expertise in Cisco technologies, Forescout NAC, Big IP F5, SolarWinds, and Palo Alto Firewalls. The candidate should be forward-thinking while maintaining the stability of existing technologies.

Key Responsibilities:

• Network Services Management:
• Lead the design, implementation, and ongoing maintenance of network infrastructure (LAN, WAN, VPN, wireless).
• Manage network security appliances and services, including Palo Alto Firewalls and F5 LTM load balancers.
• Monitor network performance to ensure high availability and reliability, implementing necessary improvements or upgrades.

• Develop and enforce network policies, procedures, and standards.

• Cloud Services Management:

• Direct the strategy, deployment, and management of cloud services, including AWS and Azure (IaaS, PaaS, SaaS).
• Work with internal teams to ensure secure and efficient cloud operations.

• Implement cloud security, compliance controls, cost optimization, and performance tuning.

• Team Leadership and Development:

• Provide strategic direction, mentorship, and guidance to network engineers, system administrators, and cloud specialists.
• Cultivate a high-performance culture by setting clear objectives, defining expectations, and holding team members accountable for results.
• Identify team skill gaps and proactively plan for succession and resource needs to meet evolving business demands.
• Promote transparency, open communication, and continuous improvement within the team, driving productivity and engagement.

• Lead by example, demonstrating problem-solving skills, a customer-focused mindset, and adaptability to shifting priorities.

• Project Management:

• Plan, manage, and execute infrastructure projects, ensuring alignment with business goals and timely delivery.
• Collaborate with cross-functional teams to implement new technologies and solutions.

• Oversee budgeting, resource allocation, and timeline management for IT infrastructure initiatives.

• Security and Compliance:

• Ensure all IT infrastructure components adhere to security policies, regulatory requirements, and industry standards.
• Work closely with the cybersecurity team to implement and maintain robust security controls.
• Oversee the implementation of firewall policies and rules across the organization.

Required Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Minimum of 8 years of experience in IT infrastructure management, including 5 years in a hands-on leadership role managing technical teams.
• At least 3 years of experience with cloud systems (preferably AWS), deployment of business systems, server technology, storage systems, and data center technologies.
• Proven expertise with the following technologies and practices:
• Cisco technologies (routers, switches, firewalls, network security solutions).
• Forescout NAC (Network Access Control).
• F5 LTM (Load Balancer and traffic management).
• Palo Alto Firewalls (Next-Generation Firewalls, threat management, and VPN configuration).
• Performance Management tools (e.g., SolarWinds, ThousandEyes, AppDynamics).
• Data center operations (designing, implementing, and managing).
• Ability to innovate and automate infrastructure solutions.
• Strong understanding of cloud platforms (AWS, Azure, or Google Cloud) and hybrid environments.
• Experience with JIRA, Confluence, or similar ticket tracking and documentation systems.
• Strong project management skills, with experience leading complex IT infrastructure initiatives.
• In-depth knowledge of data center management, disaster recovery, backup solutions, and business continuity planning.
• Demonstrated experience in ITIL practices, network and system security, and compliance standards.
• Exceptional communication, interpersonal, and organizational skills.
• Ability to work effectively in a fast-paced, dynamic environment with minimal supervision.

Preferred Qualifications:

• Relevant certifications (e.g., CCNA, CCNP, CCIE, VMware VCP, Nutanix Certified Professional, F5 Certified, Palo Alto Networks PCNSE, AWS).
• Experience with automation tools and scripting languages (e.g., Ansible, Python, PowerShell).
• Familiarity with emerging technologies and trends in IT infrastructure and cloud services.

Supervisory Responsibility:

This position involves managing a team of Infrastructure Engineers (Server, Storage, Cloud, and Network Infrastructure). The Senior IT Infrastructure Manager will be responsible for overseeing staff activities, providing administration support, and offering coaching and mentorship.

Work Environment and Physical Demands:

This position operates in a professional office environment. Routine tasks involve standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Position Type/Expected Hours of Work:

This is a full-time, in-office role. The typical work schedule is Monday through Friday, with occasional schedule adjustments as needed for night or weekend work.

Travel:

This role may require up to 10% travel.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

California Privacy Notice

As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.