IT Service Delivery Manager Jobs
IT Service Delivery Manager jobs are open across healthcare, financial services, government contracting, and enterprise technology, from team lead to director level, with specializations in ITSM, vendor management, and SLA governance. Find a role that fits from the openings below and apply directly.
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Description
The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. Additional job duties and responsibilities include:
Leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.
Provide Incident, Problem, Change, and Availability Management.
Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility, and visibility to the organization.
Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables. Responsible for entire projects or processes within a technical area. Typically responsible for coaching and reviewing the work of lower-level technical staff. Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution. Develops solutions to technical problems and issues that are unclear and require deep technical knowledge. Communicates with internal and client project team members. Works to influence team members regarding solution design, process and/or approaches
Basic Qualifications:
High School Diploma and a minimum of 4 years of relevant experience
Active DoD Secret Clearance
ITIL certification required
IAT II certification required
Experience with Hardware (HW) or Software (SW) asset management.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
September 16, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $59,150.00 - $106,925.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Description
The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. Additional job duties and responsibilities include:
Leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.
Provide Incident, Problem, Change, and Availability Management.
Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility, and visibility to the organization.
Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables. Responsible for entire projects or processes within a technical area. Typically responsible for coaching and reviewing the work of lower-level technical staff. Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution. Develops solutions to technical problems and issues that are unclear and require deep technical knowledge. Communicates with internal and client project team members. Works to influence team members regarding solution design, process and/or approaches
Basic Qualifications:
High School Diploma and a minimum of 4 years of relevant experience
Active DoD Secret Clearance
ITIL certification required
IAT II certification required
Experience with Hardware (HW) or Software (SW) asset management.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
September 16, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $59,150.00 - $106,925.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
IT Service Delivery Manager Jobs by Experience Level
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Find JobsIT Service Delivery Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Manufacturing
- Banking & Financial Services
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in IT service delivery manager jobs.
- ITIL 4 Foundation certification or higher required by most employers
- Three to seven years of experience managing IT service operations or delivery teams
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy
- Demonstrated ability to define, monitor, and report on SLAs and KPIs
- Experience managing vendor relationships and third-party service contracts
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Service Delivery Manager Job Search
Quantify SLA and incident metrics on your resume
Hiring managers for this role want numbers, not narratives. Replace vague phrases like 'improved service delivery' with specific outcomes: uptime percentages maintained, ticket resolution time reduced, or the size of the service portfolio you managed.
List your ITSM certifications prominently
ITIL 4, PMP, and ServiceNow certifications often appear in screening criteria before a human reads your resume. Put them in a dedicated certifications section near the top, not buried in a skills list at the bottom of the page.
Filter openings by industry, not just title
The day-to-day work of an it service delivery manager varies sharply between a managed services provider, a hospital system, and a federal contractor. Targeting openings in the industry where you have the deepest experience shortens the interview cycle significantly.
Apply early to roles that fit
Migrate Mate lists it service delivery manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a structured example for each ITSM process
Interviewers commonly ask how you've handled major incidents, managed vendor escalations, or driven continual service improvement. Prepare a concrete, situation-action-result example for each process area before your first screen so you're not constructing answers on the spot.
Negotiate scope before you negotiate salary
Before accepting an offer, clarify how many direct reports, vendor contracts, and services are in scope. An it service delivery manager title can mean overseeing three people or thirty. Understanding the actual scope lets you negotiate from an accurate baseline.
IT Service Delivery Manager Jobs: Frequently Asked Questions
Which companies are hiring the most it service delivery managers?
The companies hiring the most it service delivery managers right now include Axon, Amazon, and AVI Foodsystems, with the largest share of openings in Texas, Ohio, and Georgia, based on current listings on Migrate Mate as of September 2026. Demand is particularly concentrated in managed services providers, large health systems, and federal contractors.
How many it service delivery manager jobs are remote?
About 83% of it service delivery manager openings are fully remote or hybrid as of September 2026, making it one of the more flexible senior IT roles. Functions focused on vendor governance, reporting, and process improvement tend to be the most remote-friendly, while roles with hands-on infrastructure oversight more often require on-site presence.
How do you become an it service delivery manager?
Most it service delivery managers start in a service desk, IT operations, or technical support role and move into team lead or coordinator positions before stepping into full delivery management. Earning an ITIL 4 certification demonstrates fluency in the frameworks employers expect. Building experience with SLA reporting, incident management, and vendor oversight in those earlier roles gives you the evidence base you'll need to compete for manager-level openings.
Can you get an it service delivery manager job without direct management experience?
Yes, but you'll need to show you've owned service-level outcomes even without a direct reports structure. Candidates who have led cross-functional incident response, managed vendor relationships, or driven process improvement initiatives often compete effectively for first-time manager roles. Framing project leadership and coordination work in delivery terms, and pairing it with an ITIL certification, closes much of the experience gap employers cite.
What does the it service delivery manager interview process look like?
The process typically starts with a recruiter screen focused on your ITSM background and tool experience, followed by a hiring manager conversation that digs into how you've managed SLAs, escalations, and vendor relationships. A panel interview with stakeholders from IT leadership or operations is common at the later stage. Some employers include a case study or scenario exercise asking you to diagnose a service failure or propose a service improvement plan.
Where can I find and apply to it service delivery manager jobs?
You can find and apply to it service delivery manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing without needing to go through a third party or wait to be contacted.
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