IT Service Delivery Manager Jobs
IT Service Delivery Manager jobs are open across healthcare, financial services, government contracting, and enterprise technology, from team lead to director level, with specializations in ITSM, vendor management, and SLA governance. Find a role that fits from the openings below and apply directly.
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Title: IT Operations Manager
Location: Celebration, FL 34747 - Onsite
Contract: 24 months (with possible extension)
Job Description
Scope of Work
- Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.
- Ensure operational support coverage and adherence to service level agreements (SLAs).
- Monitor system performance and availability, ensuring timely resolution of issues.
- Develop, implement, and maintain operational standards, procedures, and best practices.
- Ensure compliance with internal policies, industry standards, and regulatory requirements.
- Plan and manage the integration and support of new technologies into the client environment.
- Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
- Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
- Conduct performance evaluations, training, and succession planning.
- Provide input on business continuity planning and disaster recovery strategies.
- Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
- Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between client locations required 25% - 40%.
Education
Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience
Minimum of 7 years of IT work experience with exposure to multi-platform environments.
Primary Job Duties/Tasks
1. Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
2. Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
3. Develop and implement IT service management processes: incident, problem, change, and request management.
4. Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
5. Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.
6. Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
Telecommuting:
Teleworking is not authorized for this position.
Work Hours:
Flexibility to work hours between 7:00 AM & 6:00 PM Monday - Friday, either on a rotation or as part of a regular and on-call work schedule.
Title: IT Operations Manager
Location: Celebration, FL 34747 - Onsite
Contract: 24 months (with possible extension)
Job Description
Scope of Work
- Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.
- Ensure operational support coverage and adherence to service level agreements (SLAs).
- Monitor system performance and availability, ensuring timely resolution of issues.
- Develop, implement, and maintain operational standards, procedures, and best practices.
- Ensure compliance with internal policies, industry standards, and regulatory requirements.
- Plan and manage the integration and support of new technologies into the client environment.
- Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
- Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
- Conduct performance evaluations, training, and succession planning.
- Provide input on business continuity planning and disaster recovery strategies.
- Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
- Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between client locations required 25% - 40%.
Education
Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience
Minimum of 7 years of IT work experience with exposure to multi-platform environments.
Primary Job Duties/Tasks
1. Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
2. Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
3. Develop and implement IT service management processes: incident, problem, change, and request management.
4. Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
5. Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.
6. Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
Telecommuting:
Teleworking is not authorized for this position.
Work Hours:
Flexibility to work hours between 7:00 AM & 6:00 PM Monday - Friday, either on a rotation or as part of a regular and on-call work schedule.
IT Service Delivery Manager Jobs by Experience Level
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Find JobsIT Service Delivery Manager Job Market
Who's Hiring
- CVS Health41
- Humana14
- AVI Foodsystems4
- Amazon3
- Leidos2
Top Industries Hiring
- Technology & Software
- Retail
- Law & Legal Services
- Insurance
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in IT service delivery manager jobs.
- ITIL 4 Foundation certification or higher required by most employers
- Three to seven years of experience managing IT service operations or delivery teams
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy
- Demonstrated ability to define, monitor, and report on SLAs and KPIs
- Experience managing vendor relationships and third-party service contracts
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Service Delivery Manager Job Search
Quantify SLA and incident metrics on your resume
Hiring managers for this role want numbers, not narratives. Replace vague phrases like 'improved service delivery' with specific outcomes: uptime percentages maintained, ticket resolution time reduced, or the size of the service portfolio you managed.
List your ITSM certifications prominently
ITIL 4, PMP, and ServiceNow certifications often appear in screening criteria before a human reads your resume. Put them in a dedicated certifications section near the top, not buried in a skills list at the bottom of the page.
Filter openings by industry, not just title
The day-to-day work of an it service delivery manager varies sharply between a managed services provider, a hospital system, and a federal contractor. Targeting openings in the industry where you have the deepest experience shortens the interview cycle significantly.
Apply early to roles that fit
Migrate Mate lists it service delivery manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a structured example for each ITSM process
Interviewers commonly ask how you've handled major incidents, managed vendor escalations, or driven continual service improvement. Prepare a concrete, situation-action-result example for each process area before your first screen so you're not constructing answers on the spot.
Negotiate scope before you negotiate salary
Before accepting an offer, clarify how many direct reports, vendor contracts, and services are in scope. An it service delivery manager title can mean overseeing three people or thirty. Understanding the actual scope lets you negotiate from an accurate baseline.
IT Service Delivery Manager Jobs: Frequently Asked Questions
Which companies are hiring the most it service delivery managers?
The companies hiring the most it service delivery managers right now include CVS Health, Humana, and AVI Foodsystems, with the largest share of openings in Texas, California, and Illinois, based on current listings on Migrate Mate as of August 2026. Demand is particularly concentrated in managed services providers, large health systems, and federal contractors.
How many it service delivery manager jobs are remote?
About 80% of it service delivery manager openings are fully remote or hybrid as of August 2026, making it one of the more flexible senior IT roles. Functions focused on vendor governance, reporting, and process improvement tend to be the most remote-friendly, while roles with hands-on infrastructure oversight more often require on-site presence.
How do you become an it service delivery manager?
Most it service delivery managers start in a service desk, IT operations, or technical support role and move into team lead or coordinator positions before stepping into full delivery management. Earning an ITIL 4 certification demonstrates fluency in the frameworks employers expect. Building experience with SLA reporting, incident management, and vendor oversight in those earlier roles gives you the evidence base you'll need to compete for manager-level openings.
Can you get an it service delivery manager job without direct management experience?
Yes, but you'll need to show you've owned service-level outcomes even without a direct reports structure. Candidates who have led cross-functional incident response, managed vendor relationships, or driven process improvement initiatives often compete effectively for first-time manager roles. Framing project leadership and coordination work in delivery terms, and pairing it with an ITIL certification, closes much of the experience gap employers cite.
What does the it service delivery manager interview process look like?
The process typically starts with a recruiter screen focused on your ITSM background and tool experience, followed by a hiring manager conversation that digs into how you've managed SLAs, escalations, and vendor relationships. A panel interview with stakeholders from IT leadership or operations is common at the later stage. Some employers include a case study or scenario exercise asking you to diagnose a service failure or propose a service improvement plan.
Where can I find and apply to it service delivery manager jobs?
You can find and apply to it service delivery manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing without needing to go through a third party or wait to be contacted.
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