Mid Level IT Service Delivery Manager Jobs
Mid level it service delivery manager jobs go to professionals ready to own service delivery programs end to end, lead cross-functional teams, and resolve escalations with minimal oversight. Hiring runs across Law & Legal Services, Energy, and Manufacturing, with employers like ISACA, Nordson, and Hitachi Energy competing for managers at this level now.
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Showing 5 of 9+ Mid Level IT Service Delivery Manager jobs
Location:
Crystal Springs, Mississippi, United States of America
Job ID:
R0135068
Date Posted:
2026-07-23
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
IT, Telecom & Internet
Job Schedule:
Full time
Remote:
No
Job Description:
Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Crystal Springs, MS factory. This role sits at the intersection of technology, manufacturing, and people—where your expertise turns IT services into real business value. You’ll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.
In this highly visible role, you’ll guide end‑to‑end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You’ll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.
You’ll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.
This is a full‑time, onsite role based at the factory you’re assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
How you’ll make an impact
- Lead IT service delivery for assigned factory sites
- Serve as the primary IT escalation point for the business
- Ensure effective ticket management, triage, and resolution
- Deliver and support onsite IT infrastructure and applications
- Oversee local IT governance, security, and cybersecurity response
- Manage IT demand intake and prioritize business requirements
- Lead IT build and improvement projects at site level
- Coordinate IT vendors and global delivery teams
- Plan and control site IT budget and costs
- Enable secure machine and network connectivity
Your background
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience
- 5+ years of experience in Information Technology
- 2+ years in an IT leadership or management role
- Experience supporting manufacturing or industrial environments
- Project management experience for complex initiatives
- Strong communication skills in English; additional local language skills valued
Tools
- MS Office products including Excel, Word, SharePoint, Teams, and Outlook
- ServiceNow (SNOW) Enterprise IT Management Platform
- Microsoft DevOps and Microsoft Azure
- SAP S/4HANA
- Information, Data & Analytics, and Business Intelligence solutions
More about us
- Be part of Hitachi Energy, a global leader accelerating the energy transition
- Grow your career through international collaboration and development programs
- Work in a purpose‑driven organization committed to innovation and sustainability
What We Offer
- Comprehensive Health Coverage – Medical, dental, vision, and prescription plans
- Retirement Savings – 401(k) with company match and additional contributions
- Paid Time Off – Flexible PTO, paid holidays
- Professional Growth – Tuition reimbursement and continuous learning programs
- Family Support – Parental leave, adoption assistance, and fertility benefits
Equal Employment Opportunity (EEO) - Females/Minorities/Protected Veterans/Individuals with Disabilities
Equal Employment Opportunity
Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.
Accessibility and reasonable accommodation
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Use of AI and automated tools in recruitment
As part of our recruitment process, Hitachi Energy uses digital and automated tools, including AI-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
Location:
Crystal Springs, Mississippi, United States of America
Job ID:
R0135068
Date Posted:
2026-07-23
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
IT, Telecom & Internet
Job Schedule:
Full time
Remote:
No
Job Description:
Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Crystal Springs, MS factory. This role sits at the intersection of technology, manufacturing, and people—where your expertise turns IT services into real business value. You’ll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.
In this highly visible role, you’ll guide end‑to‑end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You’ll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.
You’ll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.
This is a full‑time, onsite role based at the factory you’re assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
How you’ll make an impact
- Lead IT service delivery for assigned factory sites
- Serve as the primary IT escalation point for the business
- Ensure effective ticket management, triage, and resolution
- Deliver and support onsite IT infrastructure and applications
- Oversee local IT governance, security, and cybersecurity response
- Manage IT demand intake and prioritize business requirements
- Lead IT build and improvement projects at site level
- Coordinate IT vendors and global delivery teams
- Plan and control site IT budget and costs
- Enable secure machine and network connectivity
Your background
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience
- 5+ years of experience in Information Technology
- 2+ years in an IT leadership or management role
- Experience supporting manufacturing or industrial environments
- Project management experience for complex initiatives
- Strong communication skills in English; additional local language skills valued
Tools
- MS Office products including Excel, Word, SharePoint, Teams, and Outlook
- ServiceNow (SNOW) Enterprise IT Management Platform
- Microsoft DevOps and Microsoft Azure
- SAP S/4HANA
- Information, Data & Analytics, and Business Intelligence solutions
More about us
- Be part of Hitachi Energy, a global leader accelerating the energy transition
- Grow your career through international collaboration and development programs
- Work in a purpose‑driven organization committed to innovation and sustainability
What We Offer
- Comprehensive Health Coverage – Medical, dental, vision, and prescription plans
- Retirement Savings – 401(k) with company match and additional contributions
- Paid Time Off – Flexible PTO, paid holidays
- Professional Growth – Tuition reimbursement and continuous learning programs
- Family Support – Parental leave, adoption assistance, and fertility benefits
Equal Employment Opportunity (EEO) - Females/Minorities/Protected Veterans/Individuals with Disabilities
Equal Employment Opportunity
Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.
Accessibility and reasonable accommodation
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Use of AI and automated tools in recruitment
As part of our recruitment process, Hitachi Energy uses digital and automated tools, including AI-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
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Mid Level IT Service Delivery Manager Jobs: Frequently Asked Questions
How do I get a mid level it service delivery manager job?
Position yourself around ownership, not just participation. Highlight projects where you drove delivery outcomes, managed vendor relationships, or led incident response without a supervisor directing every step. Tailor your resume to show measurable service improvements, such as reduced ticket resolution times or improved SLA compliance, and align your application to the specific ITSM frameworks the job posting names, whether ITIL, ServiceNow, or another platform.
Which companies hire mid level it service delivery managers?
Companies hiring mid level it service delivery managers right now include ISACA, Nordson, and Hitachi Energy, based on current listings on Migrate Mate as of August 2026. At this level, you will find openings across large enterprises with complex IT environments, managed service providers, and consulting firms that need experienced delivery managers to run client-facing service operations.
Are there remote mid level it service delivery manager jobs?
Yes, remote and hybrid opportunities are well established at this level. About 0% of mid level it service delivery manager openings are remote or hybrid as of August 2026, reflecting how mature IT service management workflows have become in distributed settings. Roles requiring hands-on infrastructure oversight or on-site vendor coordination tend to remain in person, while process and governance-heavy positions often allow flexible arrangements.
How do I move up to a mid level it service delivery manager role?
The path from entry level to mid level is built on progressive ownership. Start by taking full accountability for discrete service areas, such as a single application support queue or a specific vendor contract. Deepen your knowledge of ITSM frameworks like ITIL and earn a recognized certification. Demonstrate measurable impact, reduced downtime, improved customer satisfaction scores, or streamlined escalation workflows, and volunteer to lead projects that cross team boundaries.
Which industries hire the most mid level it service delivery managers?
Mid Level it service delivery manager roles concentrate in Law & Legal Services, Energy, and Manufacturing, based on current listings on Migrate Mate as of August 2026. These sectors tend to run large, complex IT environments with strict uptime and compliance requirements, creating consistent demand for experienced delivery managers who can own service quality and coordinate across multiple technology and business stakeholders.