Mid Level IT Analyst Jobs
Mid level it analyst jobs go to professionals ready to own systems and projects end to end, guide junior colleagues, and make informed technical decisions without constant oversight. Openings cover 26% remote or hybrid arrangements across Technology & Software, Healthcare & Medical Services, and Consulting & Professional Services, with employers like Collabera, EY, and Ulta hiring at this level now.
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This is a mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. At this level, support calls may be complex in nature where judgment will be required in problem resolution. Responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations. Balances technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. Works to resolve or appropriately escalate issues and assist with maintaining the Knowledge Base (KB). Communicates technical concepts effectively in both written and oral. Applies advanced technical knowledge as well as application access to resolve application problems. Acts as a mentor to junior-level staff and is called upon to act in a Level II capacity to handle more complex internal escalations and take an ownership role in helping to ensure that team service levels are met. Incumbent must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations.
DEPARTMENT OVERVIEW
As a 24/7 single point of contact for all IT needs, we are here to support UCSF’s mission in Advancing Health Worldwide. We are here to enable UCSF staff, faculty, and researchers in their mission to Heal, Teach, Care, and Discover by providing best-in-class IT support. We do this by providing Fast, Efficient, Solutions through our people, technology, and processes.
The UCSF IT Service Desk is a one-stop shop for all IT needs. With a customer base of 40,000 users, we handle more than 20,000 contacts per month received through multiple inbound channels (e.g. Phone, Web, Email, Chat).
We provide technical, application, and business support to our customers spanning across UCSF Medical Center, UCSF Benioff Children’s Hospital, Benioff Children’s Hospital of Oakland, UCSF Campus/School of Medicine, and Zuckerberg SF General Hospital. We are one of few organizations within the Academic Healthcare space with a consolidated Service Desk that support clinical, research, and academic environments. With an overall customer satisfaction rating of 95%, we take pride in our work!
REQUIRED QUALIFICATIONS
This position requires flexibility to orient and work at all UCSF Medical Center locations.
3+ years of experience in IT support
Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment
Demonstrated proficiency in supporting mobile devices such as iPhones and Androids
Broad knowledge of enterprise systems and how they related to one another
Demonstrates problem-solving skills
Excellent communication skills in both verbal and written
PREFERRED QUALIFICATIONS
Bachelor’s degree or equivalent trainingin a related area
Working knowledge with ITIL processes such as Change Management, Problem management, and Incident Management
Experience working in an academic health care, healthcare, or university environment
Experience working in a Service Desk, Help Desk, or Call Center environment
Preferred Certifications:
Microsoft Support
Apple Support
ITIL Foundations
HDI Support Center Agent
This is a mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. At this level, support calls may be complex in nature where judgment will be required in problem resolution. Responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations. Balances technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. Works to resolve or appropriately escalate issues and assist with maintaining the Knowledge Base (KB). Communicates technical concepts effectively in both written and oral. Applies advanced technical knowledge as well as application access to resolve application problems. Acts as a mentor to junior-level staff and is called upon to act in a Level II capacity to handle more complex internal escalations and take an ownership role in helping to ensure that team service levels are met. Incumbent must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations.
DEPARTMENT OVERVIEW
As a 24/7 single point of contact for all IT needs, we are here to support UCSF’s mission in Advancing Health Worldwide. We are here to enable UCSF staff, faculty, and researchers in their mission to Heal, Teach, Care, and Discover by providing best-in-class IT support. We do this by providing Fast, Efficient, Solutions through our people, technology, and processes.
The UCSF IT Service Desk is a one-stop shop for all IT needs. With a customer base of 40,000 users, we handle more than 20,000 contacts per month received through multiple inbound channels (e.g. Phone, Web, Email, Chat).
We provide technical, application, and business support to our customers spanning across UCSF Medical Center, UCSF Benioff Children’s Hospital, Benioff Children’s Hospital of Oakland, UCSF Campus/School of Medicine, and Zuckerberg SF General Hospital. We are one of few organizations within the Academic Healthcare space with a consolidated Service Desk that support clinical, research, and academic environments. With an overall customer satisfaction rating of 95%, we take pride in our work!
REQUIRED QUALIFICATIONS
This position requires flexibility to orient and work at all UCSF Medical Center locations.
3+ years of experience in IT support
Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment
Demonstrated proficiency in supporting mobile devices such as iPhones and Androids
Broad knowledge of enterprise systems and how they related to one another
Demonstrates problem-solving skills
Excellent communication skills in both verbal and written
PREFERRED QUALIFICATIONS
Bachelor’s degree or equivalent trainingin a related area
Working knowledge with ITIL processes such as Change Management, Problem management, and Incident Management
Experience working in an academic health care, healthcare, or university environment
Experience working in a Service Desk, Help Desk, or Call Center environment
Preferred Certifications:
Microsoft Support
Apple Support
ITIL Foundations
HDI Support Center Agent
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Find Mid Level IT Analyst JobsMid Level IT Analyst Job Market
Who's Hiring
- Collabera4
- EY3
- Ulta3
- Saint-Gobain3
- Conexess3
Top Industries Hiring
- Technology & Software28
- Healthcare & Medical Services23
- Consulting & Professional Services18
- Manufacturing16
- Construction & Real Estate15
Mid Level IT Analyst Jobs: Frequently Asked Questions
How do I get a mid level it analyst job?
Position yourself by emphasizing ownership, not just participation. Highlight projects where you led the analysis, shaped the solution, or delivered measurable outcomes independently. Tailor your resume to show depth in a core area, such as systems analysis, process improvement, or data integration, and demonstrate that you can operate with limited supervision. Applications that connect your experience to concrete business results stand out most at this level.
Which companies hire mid level it analysts?
Companies hiring mid level it analysts right now include Collabera, EY, and Ulta, based on current listings on Migrate Mate as of July 2026. Hiring at this level comes from a broad mix of employers, including large enterprises building out internal IT teams and mid-size organizations that need analysts who can take on meaningful responsibility from day one.
Are there remote mid level it analyst jobs?
Yes, remote and hybrid options are widely available at this level. About 26% of mid level it analyst openings are remote or hybrid as of July 2026, reflecting strong demand from employers comfortable with distributed teams for analytical and systems-focused work. On-site roles remain common in sectors with strict data or compliance requirements, so the mix varies by industry.
How do I move up to a mid level it analyst role?
Moving from entry level to mid level takes deliberate skill-building over time. Focus on deepening expertise in one or two core areas, such as business systems analysis, IT process optimization, or requirements gathering, rather than staying generalized. Take on project ownership whenever possible, document the impact of your work, and seek out opportunities to guide newer team members. Employers promoting to mid level want evidence of increasing independence and measurable contributions.
Which industries hire the most mid level it analysts?
Mid Level it analyst roles concentrate in Technology & Software, Healthcare & Medical Services, and Consulting & Professional Services, based on current listings on Migrate Mate as of July 2026. These sectors drive consistent hiring at this level because they rely on analysts who can bridge business needs and technical systems, often within complex regulatory or operational environments that reward practical experience over entry-level exposure.