Mid Level Infrastructure Managed Service Analyst Jobs
Mid level infrastructure managed service analyst jobs go to professionals ready to own service delivery outcomes, lead incident response without hand-holding, and guide junior analysts through complex troubleshooting. Openings run across Technology & Software, Healthcare & Medical Services, and Investment & Asset Management, with a mix of on-site, remote, and hybrid settings, and employers like Amazon, TikTok USDS Joint Venture, and Replit hiring at this level now.
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DESCRIPTION
This role will support a VP who oversee a team of 300+ employees in total. This position will serve as part of a close-knit EA team supporting the broader Amazon Ads organization of 16000+ employees worldwide.
This role requires outstanding planning, time management, and organizational skills. The right candidate will have a strong sense of ownership, bias for action, and be customer service oriented. This position requires high levels of integrity and discretion in handling confidential information and professionalism in dealing with senior executives. This role acts as a valued member of the leadership team, coordinating frequently other partners across Amazon.
A successful candidate will have exceptional written and verbal communication skills, will be tech-savvy, resourceful, and a creative problem solver. They will act as the unifier of the team through team socials, events, and programs. They will also partner with onsite operational teams to support the Amazon Ads locations and play a major role in the team's overall site strategy. This position requires the capacity to work successfully in a team environment and build effective working relationships.
Key job responsibilities
- Managing complex calendar requests, meeting invites and conference room logistics
- Planning international and domestic travel
- Processing expense reports
- Partner closely with leadership and key business partners to provide holistic support to the team including proactive planning and support for the rhythm of business
- Managing large event logistics (in-person and virtually), including catering, preparing agendas and materials to ensure the meetings are productive (e.g. Town Hall, onsite business meetings)
- Space planning for the team, coordination and execution of office moves
- Boosting morale, recognizing outstanding efforts, having fun at work, and encouraging others to do the same
- Attending key meetings, tracking and helping drive completion of key deliverables, and following up on outstanding items
- Driving team mechanisms (e.g., staff meeting agendas, weekly business reviews, team-building events, launch events and team recognition)
- Identifying internal and external approaches to solve problems in a creative way
BASIC QUALIFICATIONS
- 5+ years of senior level leadership support, or 3+ years of Amazon experience
- High school or equivalent diploma
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- Experience in a fast-paced, high-tech company
- Experience leading process improvements
- Experience designing processes to maximize efficiency
- Experience as an Executive Assistant
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, SEATTLE - 82,700.00 - 129,800.00 USD annually
DESCRIPTION
This role will support a VP who oversee a team of 300+ employees in total. This position will serve as part of a close-knit EA team supporting the broader Amazon Ads organization of 16000+ employees worldwide.
This role requires outstanding planning, time management, and organizational skills. The right candidate will have a strong sense of ownership, bias for action, and be customer service oriented. This position requires high levels of integrity and discretion in handling confidential information and professionalism in dealing with senior executives. This role acts as a valued member of the leadership team, coordinating frequently other partners across Amazon.
A successful candidate will have exceptional written and verbal communication skills, will be tech-savvy, resourceful, and a creative problem solver. They will act as the unifier of the team through team socials, events, and programs. They will also partner with onsite operational teams to support the Amazon Ads locations and play a major role in the team's overall site strategy. This position requires the capacity to work successfully in a team environment and build effective working relationships.
Key job responsibilities
- Managing complex calendar requests, meeting invites and conference room logistics
- Planning international and domestic travel
- Processing expense reports
- Partner closely with leadership and key business partners to provide holistic support to the team including proactive planning and support for the rhythm of business
- Managing large event logistics (in-person and virtually), including catering, preparing agendas and materials to ensure the meetings are productive (e.g. Town Hall, onsite business meetings)
- Space planning for the team, coordination and execution of office moves
- Boosting morale, recognizing outstanding efforts, having fun at work, and encouraging others to do the same
- Attending key meetings, tracking and helping drive completion of key deliverables, and following up on outstanding items
- Driving team mechanisms (e.g., staff meeting agendas, weekly business reviews, team-building events, launch events and team recognition)
- Identifying internal and external approaches to solve problems in a creative way
BASIC QUALIFICATIONS
- 5+ years of senior level leadership support, or 3+ years of Amazon experience
- High school or equivalent diploma
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- Experience in a fast-paced, high-tech company
- Experience leading process improvements
- Experience designing processes to maximize efficiency
- Experience as an Executive Assistant
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, SEATTLE - 82,700.00 - 129,800.00 USD annually
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Mid Level Infrastructure Managed Service Analyst Jobs: Frequently Asked Questions
How do I get a mid level infrastructure managed service analyst job?
Position your existing experience around ownership and outcomes, not just task completion. Highlight projects where you led troubleshooting, managed service-level agreements, or improved processes without constant supervision. Tailor your resume to show depth in areas like network monitoring, ticketing systems, or cloud infrastructure. Certifications such as CompTIA Network+, ITIL Foundation, or Microsoft Azure Administrator strengthen your profile at this stage.
Which companies hire mid level infrastructure managed service analysts?
Companies hiring mid level infrastructure managed service analysts right now include Amazon, TikTok USDS Joint Venture, and Replit, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from managed service providers, enterprise IT departments, and technology-driven firms that need analysts who can run operations independently and handle escalations without senior oversight.
Are there remote mid level infrastructure managed service analyst jobs?
Yes, though availability varies by employer and role scope. About 22% of mid level infrastructure managed service analyst openings are remote or hybrid as of November 2026, reflecting broad adoption of distributed IT operations. Roles involving on-site hardware, data center work, or client-facing support tend to require in-person presence, while monitoring, ticketing, and coordination work is more likely to be fully remote.
How do I move up to a mid level infrastructure managed service analyst role?
Moving from entry level to mid level takes deliberate depth-building over your first few years. Focus on owning entire processes rather than individual tickets, documenting your measurable impact on uptime or resolution times, and developing proficiency across networking, virtualization, or cloud platforms. Earning an ITIL or relevant vendor certification and volunteering to mentor newer colleagues signals readiness for mid level responsibility to hiring managers.
Which industries hire the most mid level infrastructure managed service analysts?
Mid Level infrastructure managed service analyst roles concentrate in Technology & Software, Healthcare & Medical Services, and Investment & Asset Management, based on current listings on Migrate Mate as of November 2026. These sectors rely heavily on continuous IT operations and service availability, which creates sustained demand for mid level analysts who can maintain infrastructure, manage vendor relationships, and resolve complex issues with minimal escalation.