IT Operations Analyst Jobs
IT Operations Analyst jobs are open across healthcare, financial services, government, and technology, from entry-level to senior and lead, with specializations in incident management, IT service management, and infrastructure monitoring. Find a role that fits from the openings below and apply directly.
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Showing 5 of 162+ IT Operations Analyst jobs
Overview
Job Description: We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.
Summary
The IT Operations Administrator will join Chatham’s IT Operations Team, the central hub for end-user technology support across the firm’s global organization. Partnering closely with Desktop Services, Infrastructure, Digital Workplace, and Information Security teams, this role serves as a senior technical resource responsible for delivering exceptional support, mentoring junior team members, and driving operational excellence. The primary objective of this role is to resolve complex technical issues, enhance IT service delivery through ownership of the ITSM platform, and elevate the effectiveness of the broader IT Operations team through leadership, guidance, and continuous improvement initiatives.
In This Role You Will
- Serve as a primary point of contact for inbound technical support requests via phone, secure chat, walk-up interactions, and email.
- Utilize advanced troubleshooting and diagnostic techniques to identify root causes and resolve technical issues efficiently.
- Take ownership of complex and escalated support tickets, coordinating across technology teams to drive timely resolution.
- Build trust with end users by providing exceptional customer service and clear communication throughout the support process.
- Identify recurring issues and trends, sharing insights with leadership to improve IT services, operations, and policies.
- Document all end-user interactions, troubleshooting activities, and resolutions in accordance with established standards.
- Own the administration, maintenance, and continuous improvement of Chatham’s IT service management (ITSM) platform.
- Manage ticket workflows, reporting, data integrity, knowledge base content, and overall ITSM effectiveness.
- Administer systems related to user account management, hardware inventory, software procurement, and related operational processes.
- Conduct audits to ensure ticket quality, system accuracy, and compliance with IT operational standards.
- Deliver meaningful operational reporting and insights to IT leadership.
- Mentor and coach IT Operations Analysts, helping develop their technical skills, troubleshooting capabilities, and professional growth.
- Provide guidance on escalation decisions and complex support scenarios.
- Contribute to knowledge management initiatives, team training efforts, and process improvements that strengthen team performance.
Your Impact
- Serve as a senior technical leader within IT Operations, helping ensure employees receive timely and effective support.
- Resolve complex end-user issues that require advanced troubleshooting and cross-functional collaboration.
- Strengthen the capabilities of the IT Operations team through mentorship, coaching, and knowledge sharing.
- Drive operational excellence through ownership and optimization of the ITSM platform.
- Improve service quality and organizational efficiency by identifying trends, root causes, and opportunities for continuous improvement.
- Provide leadership with actionable operational data and insights that support informed decision-making.
- Partner closely with Desktop Services, Infrastructure, Digital Workplace, Information Security, and other technology stakeholders to ensure successful outcomes.
- Help maintain a reliable technology environment that enables Chatham employees to serve clients effectively and efficiently.
Contributors To Your Success
- CompTIA A+ certification or equivalent demonstrated experience in an IT support environment.
- Proven experience resolving complex technical issues independently with minimal supervision.
- Strong proficiency with Microsoft Active Directory and PowerShell scripting.
- Advanced working knowledge of Microsoft 365 and Microsoft Office applications.
- Excellent verbal and written communication skills, with the ability to tailor messaging to technical and non-technical audiences.
- Demonstrated experience mentoring, coaching, or developing colleagues in a professional setting.
- Strong analytical, organizational, and time management skills.
- Ability to manage multiple competing priorities in a fast-paced environment.
- Comfort working on-site in a collaborative office environment.
- Availability to participate in a rotating after-hours on-call schedule.
- Experience administering an ITSM platform such as Freshservice, ServiceNow, or Jira Service Management preferred.
- Familiarity with networking fundamentals and information security concepts preferred.
- Experience with enterprise endpoint management tools preferred.
- Demonstrated success leading process improvement, automation, or operational efficiency initiatives preferred.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred, or equivalent combination of education and experience.
- Service-oriented mindset with a strong commitment to helping others succeed.
- Collaborative leadership style with the ability to elevate team performance and foster a positive culture.
- Strong accountability, composure, and sound judgment in complex situations.
About Chatham Financial
Chatham Financial is the leading independent capital markets advisor, delivering an integrated blend of expert advice and powerful technology to help you reduce risk and seize opportunity. With decades of capital markets strategy, execution, monitoring, and performance expertise, we serve as an unwavering advocate for your best interests and your innovation partner. Our technology platform unifies data across assets, debt, and derivatives, giving you unmatched agility, transparency, and insight.
It’s clear ahead.
Our commitment is to carry that light forward in every partnership, every solution, and every market we serve. We help guide the way—giving clients the insight and momentum to move forward with confidence, no matter what lies ahead.
Overview
Job Description: We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.
Summary
The IT Operations Administrator will join Chatham’s IT Operations Team, the central hub for end-user technology support across the firm’s global organization. Partnering closely with Desktop Services, Infrastructure, Digital Workplace, and Information Security teams, this role serves as a senior technical resource responsible for delivering exceptional support, mentoring junior team members, and driving operational excellence. The primary objective of this role is to resolve complex technical issues, enhance IT service delivery through ownership of the ITSM platform, and elevate the effectiveness of the broader IT Operations team through leadership, guidance, and continuous improvement initiatives.
In This Role You Will
- Serve as a primary point of contact for inbound technical support requests via phone, secure chat, walk-up interactions, and email.
- Utilize advanced troubleshooting and diagnostic techniques to identify root causes and resolve technical issues efficiently.
- Take ownership of complex and escalated support tickets, coordinating across technology teams to drive timely resolution.
- Build trust with end users by providing exceptional customer service and clear communication throughout the support process.
- Identify recurring issues and trends, sharing insights with leadership to improve IT services, operations, and policies.
- Document all end-user interactions, troubleshooting activities, and resolutions in accordance with established standards.
- Own the administration, maintenance, and continuous improvement of Chatham’s IT service management (ITSM) platform.
- Manage ticket workflows, reporting, data integrity, knowledge base content, and overall ITSM effectiveness.
- Administer systems related to user account management, hardware inventory, software procurement, and related operational processes.
- Conduct audits to ensure ticket quality, system accuracy, and compliance with IT operational standards.
- Deliver meaningful operational reporting and insights to IT leadership.
- Mentor and coach IT Operations Analysts, helping develop their technical skills, troubleshooting capabilities, and professional growth.
- Provide guidance on escalation decisions and complex support scenarios.
- Contribute to knowledge management initiatives, team training efforts, and process improvements that strengthen team performance.
Your Impact
- Serve as a senior technical leader within IT Operations, helping ensure employees receive timely and effective support.
- Resolve complex end-user issues that require advanced troubleshooting and cross-functional collaboration.
- Strengthen the capabilities of the IT Operations team through mentorship, coaching, and knowledge sharing.
- Drive operational excellence through ownership and optimization of the ITSM platform.
- Improve service quality and organizational efficiency by identifying trends, root causes, and opportunities for continuous improvement.
- Provide leadership with actionable operational data and insights that support informed decision-making.
- Partner closely with Desktop Services, Infrastructure, Digital Workplace, Information Security, and other technology stakeholders to ensure successful outcomes.
- Help maintain a reliable technology environment that enables Chatham employees to serve clients effectively and efficiently.
Contributors To Your Success
- CompTIA A+ certification or equivalent demonstrated experience in an IT support environment.
- Proven experience resolving complex technical issues independently with minimal supervision.
- Strong proficiency with Microsoft Active Directory and PowerShell scripting.
- Advanced working knowledge of Microsoft 365 and Microsoft Office applications.
- Excellent verbal and written communication skills, with the ability to tailor messaging to technical and non-technical audiences.
- Demonstrated experience mentoring, coaching, or developing colleagues in a professional setting.
- Strong analytical, organizational, and time management skills.
- Ability to manage multiple competing priorities in a fast-paced environment.
- Comfort working on-site in a collaborative office environment.
- Availability to participate in a rotating after-hours on-call schedule.
- Experience administering an ITSM platform such as Freshservice, ServiceNow, or Jira Service Management preferred.
- Familiarity with networking fundamentals and information security concepts preferred.
- Experience with enterprise endpoint management tools preferred.
- Demonstrated success leading process improvement, automation, or operational efficiency initiatives preferred.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred, or equivalent combination of education and experience.
- Service-oriented mindset with a strong commitment to helping others succeed.
- Collaborative leadership style with the ability to elevate team performance and foster a positive culture.
- Strong accountability, composure, and sound judgment in complex situations.
About Chatham Financial
Chatham Financial is the leading independent capital markets advisor, delivering an integrated blend of expert advice and powerful technology to help you reduce risk and seize opportunity. With decades of capital markets strategy, execution, monitoring, and performance expertise, we serve as an unwavering advocate for your best interests and your innovation partner. Our technology platform unifies data across assets, debt, and derivatives, giving you unmatched agility, transparency, and insight.
It’s clear ahead.
Our commitment is to carry that light forward in every partnership, every solution, and every market we serve. We help guide the way—giving clients the insight and momentum to move forward with confidence, no matter what lies ahead.
See All 162+ IT Operations Analyst Jobs
Jump back to the full list of openings and apply to any IT operations analyst role that fits.
Find IT Operations Analyst JobsIT Operations Analyst Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Amazon11
- Tata Consultancy Services (TCS)9
- Hunter Douglas7
- Citi4
Top Industries Hiring
- Technology & Software41
- Consulting & Professional Services12
- Manufacturing10
- Banking & Financial Services9
- Healthcare & Medical Services9
What Employers Look For
The qualifications that appear most often in IT operations analyst jobs.
- Experience with IT service management platforms such as ServiceNow or Jira Service Management
- ITIL Foundation certification or demonstrated knowledge of ITIL processes and frameworks
- Proficiency in monitoring tools such as Splunk, Datadog, or SolarWinds for infrastructure visibility
- Ability to manage and prioritize incident, problem, and change management workflows under pressure
- Bachelor's degree in information technology, computer science, or a related technical field
- Strong documentation skills for runbooks, root cause analyses, and post-incident reports
Tips for Your IT Operations Analyst Job Search
Tailor your resume to ITSM tools
Hiring managers scan for platform names first. List every IT service management tool you've used, ServiceNow, Jira Service Management, or BMC Remedy, in a dedicated skills section so your resume clears automated filters before a human reads it.
Earn an ITIL certification before applying
ITIL 4 Foundation is the single most requested credential in it operations analyst postings. Completing it before you apply signals process fluency that a degree alone doesn't, and it takes most candidates two to four weeks of self-study.
Apply early to roles that fit
Migrate Mate lists it operations analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by incident or change focus
IT operations analyst roles divide sharply between incident management, change management, and monitoring. Identify which area your experience is strongest in and target postings that emphasize those workflows so your application reads as a direct match, not a stretch.
Prepare metrics for your interview answers
Interviewers in this role ask for evidence of operational impact. Quantify outcomes you've driven: mean time to resolution you shortened, uptime percentages you maintained, or ticket backlog reductions you achieved. Concrete numbers replace vague claims about process improvement.
Negotiate scope before accepting an offer
It operations analyst titles hide wide variation in actual responsibility, from pure ticket triage to leading change advisory boards. Before accepting, confirm which functions you own versus support, what your on-call exposure looks like, and which teams you'll partner with daily.
IT Operations Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most it operations analysts?
The companies hiring the most it operations analysts right now include Amazon, Tata Consultancy Services (TCS), and Citi, with the largest share of openings in Texas, New York, and Mississippi, based on current listings on Migrate Mate as of June 2026. Healthcare systems, financial institutions, and managed service providers consistently account for the largest volume of postings.
How many it operations analyst jobs are remote?
About 23% of it operations analyst openings are fully remote or hybrid as of June 2026, though the share varies significantly by sub-function. Roles focused on monitoring, reporting, and service desk coordination tend to be most remote-eligible, while positions that involve hands-on infrastructure work or on-site change management are more likely to require in-person presence.
How do you become an it operations analyst?
Start by building foundational IT skills through a degree in information technology or a related field, or through a recognized certification path. Earn an ITIL Foundation certification, then gain hands-on experience with a ticketing or ITSM platform in a helpdesk or junior IT support role. Develop familiarity with monitoring tools and incident response workflows, document your process contributions clearly, and move into an analyst title as you demonstrate ownership of operational outcomes.
Can you get hired as an it operations analyst with little experience?
Yes, entry-level it operations analyst roles exist, and employers often prioritize candidates who've worked in IT support, helpdesk, or systems administration, even briefly. Holding an ITIL Foundation certification and demonstrating hands-on experience with a ticketing tool like ServiceNow or Jira, whether through coursework, internships, or volunteer IT work, makes your application competitive. Postings that mention tier-one or tier-two support experience are the most accessible starting points.
What does the it operations analyst interview process look like?
Most interview processes for this role involve a recruiter screening call, a technical interview focused on ITSM knowledge and incident management scenarios, and a panel or hiring manager round that tests process judgment and cross-team communication. You'll likely be asked to walk through a past incident you resolved, describe how you prioritize competing tickets, and explain your experience with specific tools. Some employers add a short written exercise or scenario-based assessment.
Where can I find and apply to it operations analyst jobs?
You can find and apply to it operations analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your experience and target function, and apply directly to each listing. No detours, just the openings and a direct path to submitting your application.
See All 162+ IT Operations Analyst Jobs
Jump back to the full list of openings and apply to any IT operations analyst role that fits.
Find IT Operations Analyst Jobs