IT Operations Analyst Jobs
IT Operations Analyst jobs are open across healthcare, financial services, government, and technology, from entry-level to senior and lead, with specializations in incident management, IT service management, and infrastructure monitoring. Find a role that fits from the openings below and apply directly.
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At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
Forrester Research is seeking a Principal Analyst to lead research and advisory coverage of IT service management (ITSM), enterprise service management (ESM), IT operations management (ITOM) and the evolution of modern IT operations. This individual will help technology leaders modernize how they design, deliver, support, measure, and continuously improve technology services across the enterprise. The role requires a strong mix of strategic perspective, hands-on operational experience, market knowledge, and the ability to translate complex practices and technologies into clear, actionable advice for senior technology leaders.
The Principal Analyst will define a forward-looking research agenda spanning service management strategy, operating models, service desk modernization, incident and problem management, change enablement, service portfolio and catalog management, service-level management, experience and value measurement, and intelligent automation. The analyst may also contribute to adjacent AIOps coverage, particularly where observability, event intelligence, automation, and service management converge.
Job Description:
The Principal Analyst works as part of a high-performing team with a strong emphasis on collaborating with others in all aspects of the job. A Principal Analyst is expected to:
- Lead Forrester’s service management and IT ops research, developing a differentiated portfolio that helps technology executives and operations leaders improve service quality, employee experience, operational efficiency, resilience, and business value. Contribute to research at the intersection of ITSM/ESM, IT operations management, observability, automation, and AIOps
- Define the future of service management as AI, automation, agentic systems, observability, and platform strategies reshape service delivery, support, and operations. Examine the expansion of service management beyond IT into enterprise workflows and shared services, including the governance, ownership, process, data, and adoption requirements for successful ESM programs.
- Conduct primary research through client interviews, surveys, vendor briefings, practitioner discussions, and market analysis. Turn that evidence into provocative, fact-based points of view and practical client guidance.
- Advise clients on ITSM/ESM strategy and maturity, ITIL adoption, operating models, governance, practice ownership, organizational design, and the sequencing of modernization efforts.
- Guide clients on core service management practices, including incident and major incident management, problem management, change enablement, request management, service desk operations, service portfolio and catalog management, service-level management, configuration management, and continual improvement.
- Create high quality, actionable, analytically deep and fact-based research content throughout the year; i.e., write ~12 thought leading reports on an agreed upon research agenda per year + additional IP (tools, webinars, videos, etc.) to support our clients.
- Build visibility for his/her research and contribute to Forrester client communities and beyond.
- Drive and lead key Forrester Waves and Landscape research in the ITSM/ESM platform market, including major vendors, emerging providers, ecosystem partners, implementation considerations, platform selection, consolidation, replacement, and value realization.
- Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems through inquiry, guidance, and advisory and consulting engagements.
- Present at Forrester-sponsored and industry-related events and deliver client webinars.
- Establish an industry presence as an influential speaker and thinker; build relationships with journalists who cover the sector; participate in vendor briefings and field press inquiries as necessary.
- Support business development and prospect conversations as arranged by Forrester’s account leadership teams. Fosters a leadership style that drives a culture of cross-team collaboration, mentorship, integrity and relentless and positive pursuits.
Job Requirements:
- At least 10 years of experience in a mix of roles as a director-level and above practitioner, consultant, or research analyst in technology.
- Demonstrated ability to serve as an advisor to senior management and C-level clients.
- Superior client-facing communication, listening, critical thinking, and collaboration skills with researchers, subject-matter experts, and client leaders.
- Deep knowledge of ITSM and ITIL principles, with practical experience designing, improving, governing, or operating service management capabilities at enterprise scale.
- Strong expertise in several core practices such as incident and major incident management, problem management, change enablement, request management, service desk, service catalog and portfolio management, service-level management, configuration management, or continual improvement.
- Experience with major ITSM/ESM platforms and a strong understanding of market dynamics, vendor differentiation, implementation approaches, and common adoption challenges.
- Understanding of how AI, automation, virtual agents, observability, and data are changing service management and IT operations.
- Ability to take complex, disparate ideas and distill them into simple, provocative concepts; willingness to take a stand on outcomes with clients, vendors, press, and competition.
- Superior analytical, writing, editing, and presentation skills. The ability to travel 30% of the time or more.
Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition, with the exception of New York City. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate’s primary work location, experience, training, education, and credentials.
Base salary range: $141,000 - $229,000
Base salary range for New York City, NY: $161,000 - $263,000
For employees based in Washington State, the percentage listed here is an estimated bonus target as a percentage of base salary, in accordance with the Forrester Employee Bonus plan. Individual and company performance, as well as other eligibility criteria, will determine the actual incentive amount.
Bonus target: 15%
For information on benefits, please visit: https://forresterbenefits.com/
The application deadline is December 31, 2026. Please refer to the job posting on Forrester.com careers page if the deadline has been extended.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support , and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
FLSA Status:
ExemptHere at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com .
Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.
Forrester will consider all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
Forrester Research is seeking a Principal Analyst to lead research and advisory coverage of IT service management (ITSM), enterprise service management (ESM), IT operations management (ITOM) and the evolution of modern IT operations. This individual will help technology leaders modernize how they design, deliver, support, measure, and continuously improve technology services across the enterprise. The role requires a strong mix of strategic perspective, hands-on operational experience, market knowledge, and the ability to translate complex practices and technologies into clear, actionable advice for senior technology leaders.
The Principal Analyst will define a forward-looking research agenda spanning service management strategy, operating models, service desk modernization, incident and problem management, change enablement, service portfolio and catalog management, service-level management, experience and value measurement, and intelligent automation. The analyst may also contribute to adjacent AIOps coverage, particularly where observability, event intelligence, automation, and service management converge.
Job Description:
The Principal Analyst works as part of a high-performing team with a strong emphasis on collaborating with others in all aspects of the job. A Principal Analyst is expected to:
- Lead Forrester’s service management and IT ops research, developing a differentiated portfolio that helps technology executives and operations leaders improve service quality, employee experience, operational efficiency, resilience, and business value. Contribute to research at the intersection of ITSM/ESM, IT operations management, observability, automation, and AIOps
- Define the future of service management as AI, automation, agentic systems, observability, and platform strategies reshape service delivery, support, and operations. Examine the expansion of service management beyond IT into enterprise workflows and shared services, including the governance, ownership, process, data, and adoption requirements for successful ESM programs.
- Conduct primary research through client interviews, surveys, vendor briefings, practitioner discussions, and market analysis. Turn that evidence into provocative, fact-based points of view and practical client guidance.
- Advise clients on ITSM/ESM strategy and maturity, ITIL adoption, operating models, governance, practice ownership, organizational design, and the sequencing of modernization efforts.
- Guide clients on core service management practices, including incident and major incident management, problem management, change enablement, request management, service desk operations, service portfolio and catalog management, service-level management, configuration management, and continual improvement.
- Create high quality, actionable, analytically deep and fact-based research content throughout the year; i.e., write ~12 thought leading reports on an agreed upon research agenda per year + additional IP (tools, webinars, videos, etc.) to support our clients.
- Build visibility for his/her research and contribute to Forrester client communities and beyond.
- Drive and lead key Forrester Waves and Landscape research in the ITSM/ESM platform market, including major vendors, emerging providers, ecosystem partners, implementation considerations, platform selection, consolidation, replacement, and value realization.
- Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems through inquiry, guidance, and advisory and consulting engagements.
- Present at Forrester-sponsored and industry-related events and deliver client webinars.
- Establish an industry presence as an influential speaker and thinker; build relationships with journalists who cover the sector; participate in vendor briefings and field press inquiries as necessary.
- Support business development and prospect conversations as arranged by Forrester’s account leadership teams. Fosters a leadership style that drives a culture of cross-team collaboration, mentorship, integrity and relentless and positive pursuits.
Job Requirements:
- At least 10 years of experience in a mix of roles as a director-level and above practitioner, consultant, or research analyst in technology.
- Demonstrated ability to serve as an advisor to senior management and C-level clients.
- Superior client-facing communication, listening, critical thinking, and collaboration skills with researchers, subject-matter experts, and client leaders.
- Deep knowledge of ITSM and ITIL principles, with practical experience designing, improving, governing, or operating service management capabilities at enterprise scale.
- Strong expertise in several core practices such as incident and major incident management, problem management, change enablement, request management, service desk, service catalog and portfolio management, service-level management, configuration management, or continual improvement.
- Experience with major ITSM/ESM platforms and a strong understanding of market dynamics, vendor differentiation, implementation approaches, and common adoption challenges.
- Understanding of how AI, automation, virtual agents, observability, and data are changing service management and IT operations.
- Ability to take complex, disparate ideas and distill them into simple, provocative concepts; willingness to take a stand on outcomes with clients, vendors, press, and competition.
- Superior analytical, writing, editing, and presentation skills. The ability to travel 30% of the time or more.
Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition, with the exception of New York City. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate’s primary work location, experience, training, education, and credentials.
Base salary range: $141,000 - $229,000
Base salary range for New York City, NY: $161,000 - $263,000
For employees based in Washington State, the percentage listed here is an estimated bonus target as a percentage of base salary, in accordance with the Forrester Employee Bonus plan. Individual and company performance, as well as other eligibility criteria, will determine the actual incentive amount.
Bonus target: 15%
For information on benefits, please visit: https://forresterbenefits.com/
The application deadline is December 31, 2026. Please refer to the job posting on Forrester.com careers page if the deadline has been extended.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support , and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
FLSA Status:
ExemptHere at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com .
Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.
Forrester will consider all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
IT Operations Analyst Jobs by Experience Level
See All 85 IT Operations Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find IT Operations Analyst JobsIT Operations Analyst Job Market
Who's Hiring
- Amazon36
- Radiology Partners2
- HII1
- Drax1
- Block1
Top Industries Hiring
- Technology & Software
- Retail
- Healthcare & Medical Services
- E-Commerce & Online Marketplaces
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in IT operations analyst jobs.
- Experience with IT service management platforms such as ServiceNow or Jira Service Management
- ITIL Foundation certification or demonstrated knowledge of ITIL processes and frameworks
- Proficiency in monitoring tools such as Splunk, Datadog, or SolarWinds for infrastructure visibility
- Ability to manage and prioritize incident, problem, and change management workflows under pressure
- Bachelor's degree in information technology, computer science, or a related technical field
- Strong documentation skills for runbooks, root cause analyses, and post-incident reports
Tips for Your IT Operations Analyst Job Search
Tailor your resume to ITSM tools
Hiring managers scan for platform names first. List every IT service management tool you've used, ServiceNow, Jira Service Management, or BMC Remedy, in a dedicated skills section so your resume clears automated filters before a human reads it.
Earn an ITIL certification before applying
ITIL 4 Foundation is the single most requested credential in it operations analyst postings. Completing it before you apply signals process fluency that a degree alone doesn't, and it takes most candidates two to four weeks of self-study.
Apply early to roles that fit
Migrate Mate lists it operations analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by incident or change focus
IT operations analyst roles divide sharply between incident management, change management, and monitoring. Identify which area your experience is strongest in and target postings that emphasize those workflows so your application reads as a direct match, not a stretch.
Prepare metrics for your interview answers
Interviewers in this role ask for evidence of operational impact. Quantify outcomes you've driven: mean time to resolution you shortened, uptime percentages you maintained, or ticket backlog reductions you achieved. Concrete numbers replace vague claims about process improvement.
Negotiate scope before accepting an offer
It operations analyst titles hide wide variation in actual responsibility, from pure ticket triage to leading change advisory boards. Before accepting, confirm which functions you own versus support, what your on-call exposure looks like, and which teams you'll partner with daily.
IT Operations Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most it operations analysts?
The companies hiring the most it operations analysts right now include Amazon, Radiology Partners, and HII, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Healthcare systems, financial institutions, and managed service providers consistently account for the largest volume of postings.
How many it operations analyst jobs are remote?
About 50% of it operations analyst openings are fully remote or hybrid as of November 2026, though the share varies significantly by sub-function. Roles focused on monitoring, reporting, and service desk coordination tend to be most remote-eligible, while positions that involve hands-on infrastructure work or on-site change management are more likely to require in-person presence.
How do you become an it operations analyst?
Start by building foundational IT skills through a degree in information technology or a related field, or through a recognized certification path. Earn an ITIL Foundation certification, then gain hands-on experience with a ticketing or ITSM platform in a helpdesk or junior IT support role. Develop familiarity with monitoring tools and incident response workflows, document your process contributions clearly, and move into an analyst title as you demonstrate ownership of operational outcomes.
Can you get hired as an it operations analyst with little experience?
Yes, entry-level it operations analyst roles exist, and employers often prioritize candidates who've worked in IT support, helpdesk, or systems administration, even briefly. Holding an ITIL Foundation certification and demonstrating hands-on experience with a ticketing tool like ServiceNow or Jira, whether through coursework, internships, or volunteer IT work, makes your application competitive. Postings that mention tier-one or tier-two support experience are the most accessible starting points.
What does the it operations analyst interview process look like?
Most interview processes for this role involve a recruiter screening call, a technical interview focused on ITSM knowledge and incident management scenarios, and a panel or hiring manager round that tests process judgment and cross-team communication. You'll likely be asked to walk through a past incident you resolved, describe how you prioritize competing tickets, and explain your experience with specific tools. Some employers add a short written exercise or scenario-based assessment.
Where can I find and apply to it operations analyst jobs?
You can find and apply to it operations analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your experience and target function, and apply directly to each listing. No detours, just the openings and a direct path to submitting your application.
See All 85 IT Operations Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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