IT Operations Manager Jobs
IT Operations Manager jobs are open across technology, healthcare, financial services, and manufacturing, from team lead to director level, with specializations in IT service management, infrastructure operations, and cloud operations. Find a role that fits from the openings below and apply directly.
Find IT Operations Manager JobsLooking for remote work? View remote IT operations manager jobs →Student or new grad? View IT operations manager internships →Overview
Showing 5 of 470+ IT Operations Manager jobs
Role Overview
We are seeking an IT Support & Operations Specialist to serve as a critical bridge between day-to-day technical support and IT leadership. This role sits above traditional help desk support and works closely with our managed service provider (MSP), while retaining direct ownership of on-site technology across our manufacturing and warehouse facilities, non-MSP hardware, and internal IT operations, along with day-to-day oversight of Microsoft 365 and security operations.
This position is hands-on, operational, and accountable. The ideal candidate is comfortable troubleshooting issues in real time, coordinating vendors, managing systems end-to-end, and helping execute strategic IT initiatives—without being limited to ticket triage or scripted fixes.
Key Responsibilities
IT Operations & Ownership
- Own and manage all non-MSP supported hardware and systems, ensuring reliability, documentation, and lifecycle planning
- Install, configure, and deploy end-user and operational technology (e.g., tablets, printers, scanners, phones, peripherals)
- Support technology on manufacturing and warehouse floors, including production-line data devices and shop-floor workstations, and coordinate with automation and equipment vendors
- Maintain responsibility for on-site technology environments, ensuring issues are resolved without over-reliance on IT leadership
MSP Coordination & Oversight
- Act as the primary operational liaison with the MSP
- Review, prioritize, and manage MSP tickets for quality, responsiveness, and proper escalation
- Identify recurring issues and gaps in MSP coverage and work with IT leadership to resolve them
- Track MSP performance against agreed responsibilities, response times, and communication, and escalate misses to IT leadership
- Ensure clear handoffs between internal support and MSP responsibilities
Technical Support (Above Level 1)
- Troubleshoot and resolve hardware and system issues involving workstations, monitors, peripherals, and connected devices
- Diagnose and address both basic and intermediate technical issues before escalation
- Support users onsite when issues fall outside standard MSP workflows
Microsoft 365, Identity & Security Operations
- Coordinate user onboarding, offboarding, and access changes with the MSP, and verify that accounts, licensing, MFA, and group membership in Microsoft 365 and hybrid Active Directory/Entra ID are correct
- Oversee MSP endpoint management, including patch status and device compliance, and follow up on gaps
- Monitor security alerts from endpoint protection, application control, and RMM platforms, and confirm the MSP responds and communicates on each one
Network & Infrastructure Support
- Assist with troubleshooting network connectivity, access issues, and device communication problems
- Identify and resolve common infrastructure issues related to switches, access points, cabling, and endpoints
- Partner with IT leadership and vendors on higher-complexity networking challenges
Systems & Platform Management
- Take ownership of physical security and camera systems (e.g., Axis), including monitoring, basic troubleshooting, and vendor coordination
- Ensure operational continuity of systems critical to facilities and security
Documentation & Process Improvement
- Create and maintain clear IT documentation, including procedures, asset tracking, and support workflows
- Improve consistency and repeatability of IT processes to reduce dependency on tribal knowledge
Asset & Lifecycle Management
- Develop and manage an IT equipment recycling and decommissioning program
- Track asset lifecycle from deployment through retirement, ensuring compliance and data security
Strategic Support
- Support IT leadership in executing roadmap initiatives (including our ERP migration to Microsoft Dynamics 365 and Azure infrastructure improvements), modernization efforts, and operational improvements
- Provide hands-on assistance for projects that improve efficiency, reliability, and scalability
Qualifications
- Experience in IT support, IT operations, or systems administration (typically 3–6 years)
- Strong working knowledge of end-user hardware, operating systems, and peripherals
- Working knowledge of Microsoft 365 and Active Directory/Entra ID administration
- Familiarity with networking fundamentals (LAN/WAN, switches, access points, troubleshooting)
- Experience working alongside or managing MSP relationships
- Experience supporting technology in a manufacturing, warehouse, or other industrial environment preferred
- PowerShell or other scripting experience a plus
- Comfortable operating independently and taking ownership of systems and outcomes
- Strong documentation and communication skills
Position Details
- Reports to: IT Manager
- Location: On-site, with regular work across GNC’s manufacturing and warehouse facilities
- Schedule: Occasional after-hours or weekend work for planned maintenance and urgent issues
- Physical requirements: Able to lift and move IT equipment, work from ladders, and work on production and warehouse floors in line with food safety and GMP requirements
Role Overview
We are seeking an IT Support & Operations Specialist to serve as a critical bridge between day-to-day technical support and IT leadership. This role sits above traditional help desk support and works closely with our managed service provider (MSP), while retaining direct ownership of on-site technology across our manufacturing and warehouse facilities, non-MSP hardware, and internal IT operations, along with day-to-day oversight of Microsoft 365 and security operations.
This position is hands-on, operational, and accountable. The ideal candidate is comfortable troubleshooting issues in real time, coordinating vendors, managing systems end-to-end, and helping execute strategic IT initiatives—without being limited to ticket triage or scripted fixes.
Key Responsibilities
IT Operations & Ownership
- Own and manage all non-MSP supported hardware and systems, ensuring reliability, documentation, and lifecycle planning
- Install, configure, and deploy end-user and operational technology (e.g., tablets, printers, scanners, phones, peripherals)
- Support technology on manufacturing and warehouse floors, including production-line data devices and shop-floor workstations, and coordinate with automation and equipment vendors
- Maintain responsibility for on-site technology environments, ensuring issues are resolved without over-reliance on IT leadership
MSP Coordination & Oversight
- Act as the primary operational liaison with the MSP
- Review, prioritize, and manage MSP tickets for quality, responsiveness, and proper escalation
- Identify recurring issues and gaps in MSP coverage and work with IT leadership to resolve them
- Track MSP performance against agreed responsibilities, response times, and communication, and escalate misses to IT leadership
- Ensure clear handoffs between internal support and MSP responsibilities
Technical Support (Above Level 1)
- Troubleshoot and resolve hardware and system issues involving workstations, monitors, peripherals, and connected devices
- Diagnose and address both basic and intermediate technical issues before escalation
- Support users onsite when issues fall outside standard MSP workflows
Microsoft 365, Identity & Security Operations
- Coordinate user onboarding, offboarding, and access changes with the MSP, and verify that accounts, licensing, MFA, and group membership in Microsoft 365 and hybrid Active Directory/Entra ID are correct
- Oversee MSP endpoint management, including patch status and device compliance, and follow up on gaps
- Monitor security alerts from endpoint protection, application control, and RMM platforms, and confirm the MSP responds and communicates on each one
Network & Infrastructure Support
- Assist with troubleshooting network connectivity, access issues, and device communication problems
- Identify and resolve common infrastructure issues related to switches, access points, cabling, and endpoints
- Partner with IT leadership and vendors on higher-complexity networking challenges
Systems & Platform Management
- Take ownership of physical security and camera systems (e.g., Axis), including monitoring, basic troubleshooting, and vendor coordination
- Ensure operational continuity of systems critical to facilities and security
Documentation & Process Improvement
- Create and maintain clear IT documentation, including procedures, asset tracking, and support workflows
- Improve consistency and repeatability of IT processes to reduce dependency on tribal knowledge
Asset & Lifecycle Management
- Develop and manage an IT equipment recycling and decommissioning program
- Track asset lifecycle from deployment through retirement, ensuring compliance and data security
Strategic Support
- Support IT leadership in executing roadmap initiatives (including our ERP migration to Microsoft Dynamics 365 and Azure infrastructure improvements), modernization efforts, and operational improvements
- Provide hands-on assistance for projects that improve efficiency, reliability, and scalability
Qualifications
- Experience in IT support, IT operations, or systems administration (typically 3–6 years)
- Strong working knowledge of end-user hardware, operating systems, and peripherals
- Working knowledge of Microsoft 365 and Active Directory/Entra ID administration
- Familiarity with networking fundamentals (LAN/WAN, switches, access points, troubleshooting)
- Experience working alongside or managing MSP relationships
- Experience supporting technology in a manufacturing, warehouse, or other industrial environment preferred
- PowerShell or other scripting experience a plus
- Comfortable operating independently and taking ownership of systems and outcomes
- Strong documentation and communication skills
Position Details
- Reports to: IT Manager
- Location: On-site, with regular work across GNC’s manufacturing and warehouse facilities
- Schedule: Occasional after-hours or weekend work for planned maintenance and urgent issues
- Physical requirements: Able to lift and move IT equipment, work from ladders, and work on production and warehouse floors in line with food safety and GMP requirements
IT Operations Manager Jobs by Experience Level
See All 470+ IT Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find IT Operations Manager JobsIT Operations Manager Job Market
Who's Hiring
- Amazon41
- Blue Mantis8
- HealthEdge Software5
- SAIC4
- Tesla4
Top Industries Hiring
- Technology & Software11
- Retail4
- Manufacturing4
- Healthcare & Medical Services3
- E-Commerce & Online Marketplaces3
What Employers Look For
The qualifications that appear most often in IT operations manager jobs.
- 5 or more years of experience managing IT operations or infrastructure teams
- ITIL Foundation certification or equivalent service management framework knowledge
- Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud
- Proven ability to manage SLAs, incident response, and change management processes
- Experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Operations Manager Job Search
Quantify your incident reduction results
IT operations manager resumes that land interviews show specific outcomes: downtime reduced, ticket volumes cut, SLA compliance improved. Replace vague phrases like 'improved performance' with concrete before-and-after results your team actually achieved.
Match your certs to the job stack
Postings split sharply between ITIL-heavy environments and cloud-native shops requiring AWS, Azure, or GCP credentials. Check the tools and frameworks listed in each posting before you apply and lead with the cert set that mirrors what they've asked for.
Apply early to roles that fit
Migrate Mate lists it operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by team size explicitly
IT operations manager responsibilities shift dramatically between managing a three-person helpdesk and overseeing a 40-person NOC team. Filter for postings that name a headcount or budget scope close to your actual experience to avoid mismatched interviews.
Prepare a vendor negotiation story
Hiring managers for this role routinely ask about vendor management in interviews. Have a ready example of a contract renegotiation, a vendor performance issue you resolved, or a cost-reduction initiative you drove through a third-party relationship.
Follow up with a post-interview ops summary
After a final-round interview, sending a short written summary of how you'd approach the team's top operational challenge in the first 90 days sets you apart from candidates who only send a generic thank-you note.
IT Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most it operations managers?
The companies hiring the most it operations managers right now include Amazon, Blue Mantis, and HealthEdge Software, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Demand is consistently strong in enterprise technology, managed services, and large healthcare systems.
How many it operations manager jobs are remote?
About 59% of it operations manager openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common where physical infrastructure oversight is required. Sub-areas such as cloud operations management, ITSM program leadership, and vendor management tend to offer the highest concentration of remote-eligible positions.
How do you become an it operations manager?
Most it operations managers start in roles such as systems administrator, network engineer, or IT support lead, then move into team lead positions before stepping into management. Building experience with ITIL processes, earning a relevant certification, and demonstrating you can manage incidents and vendor relationships at scale are the key steps that open the door to manager-level roles.
How do you get hired as an it operations manager with little experience?
Candidates with limited formal management experience should focus on roles titled IT operations team lead or IT supervisor, which serve as direct stepping stones. Highlight any incident command experience, on-call ownership, or cross-functional projects you led, even informally. An ITIL Foundation cert signals process fluency and addresses the credibility gap hiring managers see most often with early-career applicants.
What does the it operations manager interview process look like?
The process typically starts with a recruiter screen focused on your ops background and team size, followed by a technical panel where you walk through your incident management approach, tooling experience, and how you handle SLA breaches. A final round usually includes a scenario-based discussion or a short presentation on how you'd improve the team's current operational posture, sometimes in front of senior IT leadership.
Where can I find and apply to it operations manager jobs?
You can find and apply to it operations manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing from the same place.
See All 470+ IT Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find IT Operations Manager Jobs