IT Operations Manager Jobs
IT Operations Manager jobs are open across technology, healthcare, financial services, and manufacturing, from team lead to director level, with specializations in IT service management, infrastructure operations, and cloud operations. Find a role that fits from the openings below and apply directly.
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INTRODUCTION
ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.
ROLE AND RESPONSIBILITIES
The IT Operations Manager is responsible for the day-to-day delivery, support, and performance of IT services across the organization. This role leads the IT support and operations team while overseeing the stability, availability, and effectiveness of core IT systems and services.
BASIC QUALIFICATIONS
- 5+ years in IT support, operations, or infrastructure.
- Experience leading or supervising IT teams.
- Background managing ticketing systems, SLAs, and escalations.
- Hands-on experience with Microsoft 365 and identity tools (Okta, Entra ID).
- Experience with Azure, VMware, and system administration.
- Knowledge of network infrastructure (LAN/WAN, VPN, firewalls—Fortinet preferred).
- Experience managing incidents, outages, and process improvements.
- Strong leadership, communication, and team management skills.
Education
Bachelor's degree in Computer Science, Information Technology, or related field.
PREFERRED QUALIFICATIONS
Duties/Responsibilities:
IT Service Delivery & User Support
- Lead IT support team and manage ticketing, SLAs, and escalations.
- Ensure timely resolution of end-user issues and clear communication during incidents.
- Identify recurring issues and drive long-term improvements.
- Oversee onboarding and offboarding processes.
Infrastructure, Systems & Cloud Operations
- Oversee daily IT infrastructure and enterprise systems.
- Support Microsoft 365 and identity platforms (Okta, Entra ID).
- Manage system maintenance, patching, upgrades, and lifecycle.
- Support Azure, VMware, and proactive system monitoring.
Network & Connectivity
- Oversee LAN/WAN, VPN, wireless, and firewall environments (Fortinet).
- Troubleshoot and coordinate escalation of network issues.
Incident & Operational Management
- Lead response to major incidents and coordinate resolution across teams/vendors.
- Maintain documentation, standardize processes, and drive service improvements.
Leadership & Team Management
- Lead, coach, and develop IT support team.
- Manage workload, priorities, and performance expectations.
- Foster a collaborative, customer-focused culture.
COMPENSATION
The salary range for this position is $125,000-$135,000 based on experience and qualifications.
WORK ARRANGEMENT
This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.
BENEFITS
ECHO’s benefits include:
- 11 paid holidays
- Extremely affordable medical, dental, and vision insurance
- Paid time off
- Yearly bonus potential
- 5% 401K match
- Tuition reimbursement
EQUAL OPPORTUNITY EMPLOYMENT
We are an equal opportunity employer. We welcome all applicants.
E-VERIFICATION
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
INTRODUCTION
ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.
ROLE AND RESPONSIBILITIES
The IT Operations Manager is responsible for the day-to-day delivery, support, and performance of IT services across the organization. This role leads the IT support and operations team while overseeing the stability, availability, and effectiveness of core IT systems and services.
BASIC QUALIFICATIONS
- 5+ years in IT support, operations, or infrastructure.
- Experience leading or supervising IT teams.
- Background managing ticketing systems, SLAs, and escalations.
- Hands-on experience with Microsoft 365 and identity tools (Okta, Entra ID).
- Experience with Azure, VMware, and system administration.
- Knowledge of network infrastructure (LAN/WAN, VPN, firewalls—Fortinet preferred).
- Experience managing incidents, outages, and process improvements.
- Strong leadership, communication, and team management skills.
Education
Bachelor's degree in Computer Science, Information Technology, or related field.
PREFERRED QUALIFICATIONS
Duties/Responsibilities:
IT Service Delivery & User Support
- Lead IT support team and manage ticketing, SLAs, and escalations.
- Ensure timely resolution of end-user issues and clear communication during incidents.
- Identify recurring issues and drive long-term improvements.
- Oversee onboarding and offboarding processes.
Infrastructure, Systems & Cloud Operations
- Oversee daily IT infrastructure and enterprise systems.
- Support Microsoft 365 and identity platforms (Okta, Entra ID).
- Manage system maintenance, patching, upgrades, and lifecycle.
- Support Azure, VMware, and proactive system monitoring.
Network & Connectivity
- Oversee LAN/WAN, VPN, wireless, and firewall environments (Fortinet).
- Troubleshoot and coordinate escalation of network issues.
Incident & Operational Management
- Lead response to major incidents and coordinate resolution across teams/vendors.
- Maintain documentation, standardize processes, and drive service improvements.
Leadership & Team Management
- Lead, coach, and develop IT support team.
- Manage workload, priorities, and performance expectations.
- Foster a collaborative, customer-focused culture.
COMPENSATION
The salary range for this position is $125,000-$135,000 based on experience and qualifications.
WORK ARRANGEMENT
This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.
BENEFITS
ECHO’s benefits include:
- 11 paid holidays
- Extremely affordable medical, dental, and vision insurance
- Paid time off
- Yearly bonus potential
- 5% 401K match
- Tuition reimbursement
EQUAL OPPORTUNITY EMPLOYMENT
We are an equal opportunity employer. We welcome all applicants.
E-VERIFICATION
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See All 192+ IT Operations Manager Jobs
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Find IT Operations Manager JobsIT Operations Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Google11
- Amazon9
- Abbott3
- Healthverity3
- Major League Soccer3
Top Industries Hiring
- Technology & Software38
- Healthcare & Medical Services16
- Consulting & Professional Services12
- Education10
- Electronics & Hardware10
What Employers Look For
The qualifications that appear most often in IT operations manager jobs.
- 5 or more years of experience managing IT operations or infrastructure teams
- ITIL Foundation certification or equivalent service management framework knowledge
- Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud
- Proven ability to manage SLAs, incident response, and change management processes
- Experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Operations Manager Job Search
Quantify your incident reduction results
IT operations manager resumes that land interviews show specific outcomes: downtime reduced, ticket volumes cut, SLA compliance improved. Replace vague phrases like 'improved performance' with concrete before-and-after results your team actually achieved.
Match your certs to the job stack
Postings split sharply between ITIL-heavy environments and cloud-native shops requiring AWS, Azure, or GCP credentials. Check the tools and frameworks listed in each posting before you apply and lead with the cert set that mirrors what they've asked for.
Apply early to roles that fit
Migrate Mate lists it operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by team size explicitly
IT operations manager responsibilities shift dramatically between managing a three-person helpdesk and overseeing a 40-person NOC team. Filter for postings that name a headcount or budget scope close to your actual experience to avoid mismatched interviews.
Prepare a vendor negotiation story
Hiring managers for this role routinely ask about vendor management in interviews. Have a ready example of a contract renegotiation, a vendor performance issue you resolved, or a cost-reduction initiative you drove through a third-party relationship.
Follow up with a post-interview ops summary
After a final-round interview, sending a short written summary of how you'd approach the team's top operational challenge in the first 90 days sets you apart from candidates who only send a generic thank-you note.
IT Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most it operations managers?
The companies hiring the most it operations managers right now include Google, Amazon, and Abbott, with the largest share of openings in Texas, California, and Illinois, based on current listings on Migrate Mate as of June 2026. Demand is consistently strong in enterprise technology, managed services, and large healthcare systems.
How many it operations manager jobs are remote?
About 21% of it operations manager openings are fully remote or hybrid as of June 2026, though fully on-site roles remain common where physical infrastructure oversight is required. Sub-areas such as cloud operations management, ITSM program leadership, and vendor management tend to offer the highest concentration of remote-eligible positions.
How do you become an it operations manager?
Most it operations managers start in roles such as systems administrator, network engineer, or IT support lead, then move into team lead positions before stepping into management. Building experience with ITIL processes, earning a relevant certification, and demonstrating you can manage incidents and vendor relationships at scale are the key steps that open the door to manager-level roles.
How do you get hired as an it operations manager with little experience?
Candidates with limited formal management experience should focus on roles titled IT operations team lead or IT supervisor, which serve as direct stepping stones. Highlight any incident command experience, on-call ownership, or cross-functional projects you led, even informally. An ITIL Foundation cert signals process fluency and addresses the credibility gap hiring managers see most often with early-career applicants.
What does the it operations manager interview process look like?
The process typically starts with a recruiter screen focused on your ops background and team size, followed by a technical panel where you walk through your incident management approach, tooling experience, and how you handle SLA breaches. A final round usually includes a scenario-based discussion or a short presentation on how you'd improve the team's current operational posture, sometimes in front of senior IT leadership.
Where can I find and apply to it operations manager jobs?
You can find and apply to it operations manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing from the same place.
See All 192+ IT Operations Manager Jobs
Jump back to the full list of openings and apply to any IT operations manager role that fits.
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