IT Operations Manager Jobs
IT Operations Manager jobs are open across technology, healthcare, financial services, and manufacturing, from team lead to director level, with specializations in IT service management, infrastructure operations, and cloud operations. Find a role that fits from the openings below and apply directly.
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At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Organization Overview
Lilly Catalyze360 is a comprehensive approach to enabling the early-stage biotech ecosystem by democratizing access to infrastructure, expertise, and resources. Through its interconnected pillars—Lilly Ventures, Lilly Gateway Labs, Lilly ExploR&D, and Lilly TuneLab—Catalyze360 strategically removes barriers that traditionally block bold science from becoming life-changing medicines, providing biotechs with flexible combinations of capital, physical lab space, R&D capabilities, AI/ML tools, and decades of enterprise learning.
Job Summary
The Associate Director, IT Contracts & Business Operations owns the contracting strategy and business operations framework for IT engagements across the Lilly Catalyze360 organization. This individual operates as a strategic advisor and business partner to Catalyze360 and IT leadership, leading negotiations for complex IT service agreements and serving as the organization's subject matter expert on contract structures for IT solutions, SaaS platforms, IT professional services, and AI agreements, data licenses, and custom development engagements. The role carries greater latitude for independent judgment; exercises influence senior stakeholders and is expected to shape process and precedent rather than simply execute against it.
Key Responsibilities
- Lead and structure contract negotiations for the most complex IT service agreements, SaaS contracts, AI/ML platform agreements, custom IT solution development contracts, and data licensing agreements across Catalyze360, setting negotiation strategy and risk tolerance for the function.
- Serve as the business operations advisor and primary point of escalation between Catalyze360 and IT organizations, translating technical requirements into contractual terms and shaping vendor relationship strategy to advance business objectives.
- Partner directly with legal, finance, and IT technical leadership to structure and govern IT agreements that balance business needs, risk mitigation, and cost optimization, and represent Catalyze360's contracting interests in cross-functional meetings.
- Own risk identification and mitigation strategy across the IT contracting portfolio, including protection of sensitive confidential information and privacy.
- Identify and advocate for new opportunities to enhance contracting processes, tools, and the overall business operations model, anticipating organizational change and helping the function adapt ahead of it.
- If needed, provide guidance, coaching, and technical/functional direction to other contracting professionals and contractors supporting the IT contracting workstream, building capability and consistency across the team.
Minimum Requirements
- Bachelor's degree in a related field required; advanced degree (JD, MBA, or related) preferred.
- 6+ years of experience in IT contract negotiations in the biotechnology or pharmaceutical industry, or related IT business functions, including demonstrated experience independently negotiating and managing complex IT service agreements, SaaS contracts, or software licensing agreements.
- Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L- 1.
Additional Skills/Preferences
- Direct experience working with IT solution building teams, software engineering, DevOps, or technical product management organizations.
- Deep understanding of IT security requirements, compliance frameworks including privacy regulations, and data governance in regulated industries.
- Communication skills with the ability to engage and influence diverse senior stakeholders including technical, legal, and finance leadership; strong analytical and strategic problem-solving capabilities; and an entrepreneurial mindset with a bias toward building scalable process.
- Strong fluency with IT architecture, cloud infrastructure, software development lifecycle, and enterprise technology solutions.
- Demonstrated:
- Track record of operating with a high degree of independent judgment and autonomy, including making strategic trade-off decisions on risk, cost, and business priority with limited oversight.
- Ability to influence and build credibility with senior stakeholders and leadership, and to lead through ambiguity and competing priorities across a highly collaborative, matrixed environment.
- Experience designing, leading, or scaling pilot programs, proof-of-concept initiatives, or technology evaluations.
- Experience leading or providing direction to others (direct reports, contractors, or cross-functional partners), including coaching and developing contracting capability in a team.
Additional Information
Travel up to 10% US as needed for internal meetings, vendor meetings, pilot implementations, and stakeholder engagement.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$145,500 - $213,400
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Organization Overview
Lilly Catalyze360 is a comprehensive approach to enabling the early-stage biotech ecosystem by democratizing access to infrastructure, expertise, and resources. Through its interconnected pillars—Lilly Ventures, Lilly Gateway Labs, Lilly ExploR&D, and Lilly TuneLab—Catalyze360 strategically removes barriers that traditionally block bold science from becoming life-changing medicines, providing biotechs with flexible combinations of capital, physical lab space, R&D capabilities, AI/ML tools, and decades of enterprise learning.
Job Summary
The Associate Director, IT Contracts & Business Operations owns the contracting strategy and business operations framework for IT engagements across the Lilly Catalyze360 organization. This individual operates as a strategic advisor and business partner to Catalyze360 and IT leadership, leading negotiations for complex IT service agreements and serving as the organization's subject matter expert on contract structures for IT solutions, SaaS platforms, IT professional services, and AI agreements, data licenses, and custom development engagements. The role carries greater latitude for independent judgment; exercises influence senior stakeholders and is expected to shape process and precedent rather than simply execute against it.
Key Responsibilities
- Lead and structure contract negotiations for the most complex IT service agreements, SaaS contracts, AI/ML platform agreements, custom IT solution development contracts, and data licensing agreements across Catalyze360, setting negotiation strategy and risk tolerance for the function.
- Serve as the business operations advisor and primary point of escalation between Catalyze360 and IT organizations, translating technical requirements into contractual terms and shaping vendor relationship strategy to advance business objectives.
- Partner directly with legal, finance, and IT technical leadership to structure and govern IT agreements that balance business needs, risk mitigation, and cost optimization, and represent Catalyze360's contracting interests in cross-functional meetings.
- Own risk identification and mitigation strategy across the IT contracting portfolio, including protection of sensitive confidential information and privacy.
- Identify and advocate for new opportunities to enhance contracting processes, tools, and the overall business operations model, anticipating organizational change and helping the function adapt ahead of it.
- If needed, provide guidance, coaching, and technical/functional direction to other contracting professionals and contractors supporting the IT contracting workstream, building capability and consistency across the team.
Minimum Requirements
- Bachelor's degree in a related field required; advanced degree (JD, MBA, or related) preferred.
- 6+ years of experience in IT contract negotiations in the biotechnology or pharmaceutical industry, or related IT business functions, including demonstrated experience independently negotiating and managing complex IT service agreements, SaaS contracts, or software licensing agreements.
- Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L- 1.
Additional Skills/Preferences
- Direct experience working with IT solution building teams, software engineering, DevOps, or technical product management organizations.
- Deep understanding of IT security requirements, compliance frameworks including privacy regulations, and data governance in regulated industries.
- Communication skills with the ability to engage and influence diverse senior stakeholders including technical, legal, and finance leadership; strong analytical and strategic problem-solving capabilities; and an entrepreneurial mindset with a bias toward building scalable process.
- Strong fluency with IT architecture, cloud infrastructure, software development lifecycle, and enterprise technology solutions.
- Demonstrated:
- Track record of operating with a high degree of independent judgment and autonomy, including making strategic trade-off decisions on risk, cost, and business priority with limited oversight.
- Ability to influence and build credibility with senior stakeholders and leadership, and to lead through ambiguity and competing priorities across a highly collaborative, matrixed environment.
- Experience designing, leading, or scaling pilot programs, proof-of-concept initiatives, or technology evaluations.
- Experience leading or providing direction to others (direct reports, contractors, or cross-functional partners), including coaching and developing contracting capability in a team.
Additional Information
Travel up to 10% US as needed for internal meetings, vendor meetings, pilot implementations, and stakeholder engagement.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$145,500 - $213,400
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
IT Operations Manager Jobs by Experience Level
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Find IT Operations Manager JobsIT Operations Manager Job Market
Who's Hiring
- Amazon30
- SAIC4
- Tesla4
- CACI International4
- Koch3
Top Industries Hiring
- Technology & Software32
- Retail23
- E-Commerce & Online Marketplaces19
- Manufacturing9
- Banking & Financial Services6
What Employers Look For
The qualifications that appear most often in IT operations manager jobs.
- 5 or more years of experience managing IT operations or infrastructure teams
- ITIL Foundation certification or equivalent service management framework knowledge
- Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud
- Proven ability to manage SLAs, incident response, and change management processes
- Experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Operations Manager Job Search
Quantify your incident reduction results
IT operations manager resumes that land interviews show specific outcomes: downtime reduced, ticket volumes cut, SLA compliance improved. Replace vague phrases like 'improved performance' with concrete before-and-after results your team actually achieved.
Match your certs to the job stack
Postings split sharply between ITIL-heavy environments and cloud-native shops requiring AWS, Azure, or GCP credentials. Check the tools and frameworks listed in each posting before you apply and lead with the cert set that mirrors what they've asked for.
Apply early to roles that fit
Migrate Mate lists it operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by team size explicitly
IT operations manager responsibilities shift dramatically between managing a three-person helpdesk and overseeing a 40-person NOC team. Filter for postings that name a headcount or budget scope close to your actual experience to avoid mismatched interviews.
Prepare a vendor negotiation story
Hiring managers for this role routinely ask about vendor management in interviews. Have a ready example of a contract renegotiation, a vendor performance issue you resolved, or a cost-reduction initiative you drove through a third-party relationship.
Follow up with a post-interview ops summary
After a final-round interview, sending a short written summary of how you'd approach the team's top operational challenge in the first 90 days sets you apart from candidates who only send a generic thank-you note.
IT Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most it operations managers?
The companies hiring the most it operations managers right now include Amazon, SAIC, and Tesla, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of August 2026. Demand is consistently strong in enterprise technology, managed services, and large healthcare systems.
How many it operations manager jobs are remote?
About 51% of it operations manager openings are fully remote or hybrid as of August 2026, though fully on-site roles remain common where physical infrastructure oversight is required. Sub-areas such as cloud operations management, ITSM program leadership, and vendor management tend to offer the highest concentration of remote-eligible positions.
How do you become an it operations manager?
Most it operations managers start in roles such as systems administrator, network engineer, or IT support lead, then move into team lead positions before stepping into management. Building experience with ITIL processes, earning a relevant certification, and demonstrating you can manage incidents and vendor relationships at scale are the key steps that open the door to manager-level roles.
How do you get hired as an it operations manager with little experience?
Candidates with limited formal management experience should focus on roles titled IT operations team lead or IT supervisor, which serve as direct stepping stones. Highlight any incident command experience, on-call ownership, or cross-functional projects you led, even informally. An ITIL Foundation cert signals process fluency and addresses the credibility gap hiring managers see most often with early-career applicants.
What does the it operations manager interview process look like?
The process typically starts with a recruiter screen focused on your ops background and team size, followed by a technical panel where you walk through your incident management approach, tooling experience, and how you handle SLA breaches. A final round usually includes a scenario-based discussion or a short presentation on how you'd improve the team's current operational posture, sometimes in front of senior IT leadership.
Where can I find and apply to it operations manager jobs?
You can find and apply to it operations manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing from the same place.
See All 452+ IT Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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