Senior IT Support Specialist Jobs
Senior IT Support Specialist jobs are open across healthcare, finance, government, and enterprise technology, from mid-level to staff and lead roles, with specializations in endpoint management, ITSM platforms, and network troubleshooting. Find a role that fits from the openings below and apply directly.
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INTRODUCTION
Giorgi Global Holdings, Inc. (“GGH”) is a privately held, diversified consumer products/packaging company with approximately 11,000 employees and operations in 15 countries. GGH consists of four US-based companies (The Giorgi Companies) and one global packaging company (CANPACK).
GGH has embarked on a transformation journey to become a digital, technology-enabled, customer-centric, data- and insights-driven organization. This transformation is evolving our business, strategy, core operations and IT solutions.
ROLE AND RESPONSIBILITIES
A Senior IT Support Specialist supports employees in their daily use of IT systems and ensures the stability, security, and efficiency of the IT infrastructure. This role plays a key part in minimizing downtime, improving user experience, and maintaining seamless day-to-day business operations across the organization.
By executing responsibilities, the Senior IT Support Specialist ensures high-quality technical support, continuous improvement of IT processes, and reliable performance of all IT systems.
Your responsibilities:
- Provide onsite and remote IT support to end users, including senior leadership
- Diagnose and resolve technical issues related to computers, servers, mobile devices, printers, networks, and business systems
- Install, configure, test, and maintain hardware and software
- Monitor and maintain local IT infrastructure, proactively resolving incidents and outages
- Coordinate with global IT teams and external vendors on issue resolution
- Lead and support implementation of new technologies and corporate IT initiatives
- Train users and IT staff on systems usage and troubleshooting
- Support investment projects, including hardware upgrades and replacements (e.g. PCs, scanners, printers, AV equipment)
- Participate in budgeting and cost monitoring for IT-related expenses
- Maintain accurate documentation and inventory of IT assets
- Build and maintain a knowledge base of resolved issues
- Provide proactive recommendations for system upgrades, repairs, and improvements
- Ensure continuous improvement of IT processes and propose optimization actions
- Manage workload effectively, prioritizing tasks in alignment with business needs
BASIC QUALIFICATIONS
Our expectations:
- 8+ years of hands-on IT support experience
- Strong troubleshooting skills and proactive, independent working style
- Excellent communication skills, supporting users at all levels
- Solid knowledge of IT infrastructure (Windows 10/11, servers, virtualization)
- Good understanding of networking (TCP/IP, routing, switching, Wi-Fi)
- Experience with ITSM tools and ITIL principles
- Familiarity with imaging and deployment solutions
- Well-organized, reliable, with strong attention to quality
- Experience in manufacturing environments (nice to have)
- Relevant certifications, e.g. Microsoft (nice to have)
- Degree in a related technical field (preferred)
- English proficiency at minimum B2 level
BENEFITS
We offer a competitive benefits package including many options such as medical, dental, vision, life insurance, FSA, 401(k), and wellness incentives.
Grupa CANPACK dokłada wszelkich starań, aby zapewnić równe szanse zatrudnienia wszystkim kandydatom i pracownikom. Decyzje o zatrudnieniu opierają się na względach zawodowych, niezależnie od narodowości, koloru skóry, religii, wieku, płci, orientacji seksualnej, tożsamości płciowej, pochodzenia, niepełnosprawności lub innego statusu chronionego prawem, chyba że ewentualne rozróżnienie jest wymagane prawem.
INTRODUCTION
Giorgi Global Holdings, Inc. (“GGH”) is a privately held, diversified consumer products/packaging company with approximately 11,000 employees and operations in 15 countries. GGH consists of four US-based companies (The Giorgi Companies) and one global packaging company (CANPACK).
GGH has embarked on a transformation journey to become a digital, technology-enabled, customer-centric, data- and insights-driven organization. This transformation is evolving our business, strategy, core operations and IT solutions.
ROLE AND RESPONSIBILITIES
A Senior IT Support Specialist supports employees in their daily use of IT systems and ensures the stability, security, and efficiency of the IT infrastructure. This role plays a key part in minimizing downtime, improving user experience, and maintaining seamless day-to-day business operations across the organization.
By executing responsibilities, the Senior IT Support Specialist ensures high-quality technical support, continuous improvement of IT processes, and reliable performance of all IT systems.
Your responsibilities:
- Provide onsite and remote IT support to end users, including senior leadership
- Diagnose and resolve technical issues related to computers, servers, mobile devices, printers, networks, and business systems
- Install, configure, test, and maintain hardware and software
- Monitor and maintain local IT infrastructure, proactively resolving incidents and outages
- Coordinate with global IT teams and external vendors on issue resolution
- Lead and support implementation of new technologies and corporate IT initiatives
- Train users and IT staff on systems usage and troubleshooting
- Support investment projects, including hardware upgrades and replacements (e.g. PCs, scanners, printers, AV equipment)
- Participate in budgeting and cost monitoring for IT-related expenses
- Maintain accurate documentation and inventory of IT assets
- Build and maintain a knowledge base of resolved issues
- Provide proactive recommendations for system upgrades, repairs, and improvements
- Ensure continuous improvement of IT processes and propose optimization actions
- Manage workload effectively, prioritizing tasks in alignment with business needs
BASIC QUALIFICATIONS
Our expectations:
- 8+ years of hands-on IT support experience
- Strong troubleshooting skills and proactive, independent working style
- Excellent communication skills, supporting users at all levels
- Solid knowledge of IT infrastructure (Windows 10/11, servers, virtualization)
- Good understanding of networking (TCP/IP, routing, switching, Wi-Fi)
- Experience with ITSM tools and ITIL principles
- Familiarity with imaging and deployment solutions
- Well-organized, reliable, with strong attention to quality
- Experience in manufacturing environments (nice to have)
- Relevant certifications, e.g. Microsoft (nice to have)
- Degree in a related technical field (preferred)
- English proficiency at minimum B2 level
BENEFITS
We offer a competitive benefits package including many options such as medical, dental, vision, life insurance, FSA, 401(k), and wellness incentives.
Grupa CANPACK dokłada wszelkich starań, aby zapewnić równe szanse zatrudnienia wszystkim kandydatom i pracownikom. Decyzje o zatrudnieniu opierają się na względach zawodowych, niezależnie od narodowości, koloru skóry, religii, wieku, płci, orientacji seksualnej, tożsamości płciowej, pochodzenia, niepełnosprawności lub innego statusu chronionego prawem, chyba że ewentualne rozróżnienie jest wymagane prawem.
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Find JobsSenior IT Support Specialist Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Fortinet8
- Autodesk3
- 9fin2
- Auxis2
- County of San Mateo2
Top Industries Hiring
- Technology & Software26
- Cybersecurity7
- Manufacturing7
- Consulting & Professional Services5
- Banking & Financial Services4
What Employers Look For
The qualifications that appear most often in senior IT support specialist jobs.
- 5 or more years of IT support experience in a corporate or enterprise environment
- Proficiency with Active Directory, Azure AD, and Microsoft 365 administration
- Experience with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- CompTIA A+, Network+, or ITIL Foundation certification
- Hands-on experience managing Windows and macOS endpoints at scale
- Strong troubleshooting skills across networking, hardware, and application-layer issues
Tips for Your Senior IT Support Specialist Job Search
Quantify your ticket resolution impact
Hiring managers for senior roles want to see scope, not just duties. List the number of endpoints you've managed, average ticket volume you've handled, or measurable reductions in resolution time you drove in previous positions.
List certifications in the right order
CompTIA A+, Network+, and ITIL Foundation are expected baselines at the senior level. Lead with Microsoft, Cisco, or JAMF certifications instead, since those signal the hands-on platform depth that actually differentiates senior candidates from mid-level ones.
Target industries with complex environments
Healthcare, financial services, and government contractors consistently post senior it support specialist roles with higher technical requirements and more competitive pay bands. Filter your search to those sectors if you have experience with compliance-heavy or regulated IT environments.
Apply early to roles that fit
Migrate Mate lists senior it support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a technical scenario round
Senior-level interviews almost always include a live troubleshooting scenario, such as diagnosing a VPN failure or an Active Directory lockout under time pressure. Practice walking through your diagnostic logic out loud, not just arriving at the right answer.
Negotiate scope before you negotiate salary
Before accepting an offer, clarify whether the role involves mentoring junior staff, owning vendor relationships, or leading projects. Senior it support specialist titles vary widely in actual responsibility, and scope determines your leverage in future promotions.
Senior IT Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most senior it support specialists?
The companies hiring the most senior it support specialists right now include Fortinet, Autodesk, and 9fin, with the largest share of openings in Georgia, California, and Texas, based on current listings on Migrate Mate as of June 2026. Enterprise technology firms, healthcare networks, and federal contractors tend to post the highest volume of senior-level openings consistently.
How many senior it support specialist jobs are remote?
About 17% of senior it support specialist openings are fully remote or hybrid as of June 2026, though fully on-site roles remain common wherever hands-on hardware support is required. Sub-specializations in cloud administration, ITSM management, and endpoint software support tend to have the highest share of remote-eligible positions compared to roles tied to physical infrastructure.
How do you become a senior it support specialist?
Start by building a foundation in desktop support or a help desk role, then move into roles that expose you to networking, identity management, and enterprise software environments. Earn certifications such as ITIL Foundation and Microsoft certifications to validate your skills. Gaining experience mentoring junior technicians and owning projects positions you for the senior title.
Can you get a senior it support specialist job with limited experience?
Breaking into a senior role with limited experience requires demonstrating depth in at least one high-demand area, such as Microsoft 365 administration or endpoint management, rather than broad but shallow general support skills. Building a home lab, earning platform-specific certifications, and targeting smaller organizations where senior titles have lower headcount thresholds can accelerate the path significantly.
What does the senior it support specialist interview process look like?
Most hiring processes for senior it support specialist roles include an initial recruiter or HR screen, a technical phone or video interview focused on troubleshooting scenarios and tool experience, and a final round that may involve a panel or a live technical exercise. Some employers also ask candidates to walk through a past incident they resolved to assess communication and problem-solving approach together.
Where can I find and apply to senior it support specialist jobs?
You can find and apply to senior it support specialist jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that fit your experience and specialization, then apply directly to each listing from the same place.
See All 69+ Senior IT Support Specialist Jobs
Jump back to the full list of openings and apply to any senior IT support specialist role that fits.
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