Senior IT Support Specialist Jobs
Senior IT Support Specialist jobs are open across healthcare, finance, government, and technology, covering specializations in systems administration, help desk escalation, and network troubleshooting, at every level from mid-career to senior lead. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 1,422+ Senior IT Support Specialist jobs
Job Announcement
Help lead the technology that powers the infrastructure our community depends on—where your expertise keeps critical public facilities running at their best every day.
We are seeking a motivated, customer-oriented IT support technician to join our Workplace IT Service Desk team. This senior role provides advanced Tier II–III end-user support, administers and maintains Windows-based application systems and Active Directory, and serves as the primary IT support point of contact for the Capital Facilities (CAP) division.
Under the general supervision of the IT Support Manager, you will troubleshoot and resolve complex issues involving PCs, software, mobile devices, printers, and network connectivity; and provide technical leadership and mentoring to junior IT staff. The successful candidate will have a proven ability to deliver Tier II–III support in a team environment, strong interpersonal skills, and an intense curiosity to resolve problems and identify solutions. You must be able to quickly learn systems, processes, and procedures, and grasp technical concepts. The relationships with our clients are directly impacted by the quality of services provided in this position, and you will be a key contributor to the continuous improvement of IT services for a diverse user base across DPWES business units.
DPWES is a diverse, nationally-accredited and award-winning public works agency with approximately 1,000 employees providing solid waste, capital facility development, wastewater, stormwater, urban forestry, and land acquisition management services for the most populous county in Virginia. Join our team to help us protect the environment and serve the people of Fairfax County by creating and preserving a sustainable community that is an ideal place to live, work, and play for everyone.
Fairfax County Government is committed to our employees, and offers comprehensive benefits, including a defined-benefit retirement plan; medical, life and disability insurance; paid leave; tuition reimbursement; and reasonable accommodations for individuals with disabilities. Through our LiveWell Program and the County Benefits Division, we endeavor to cultivate a culture of wellbeing that empowers, educates and engages employees and retirees to make life-long choices that promote a holistic approach to their physical, mental, emotional, social, spiritual and financial wellness. Please review our awesome benefits:
- Benefits
- Retirement
This position requires travel between different work locations and participation in an on-call rotation to support occasional critical events, which may involve afterhours remote or on-site response.
Key Responsibilities:
- Build, test, and deploy Windows PCs, including imaging, software packaging, and installation for new deployments and upgrades.
- Administer Active Directory (users, groups, domains, distribution lists, shared mailboxes, and network shares) using SCCM and Windows administration tools.
- Provide exemplary Service Desk support by efficiently resolving application, PC, software, mobile device, printer, and connectivity issues, ensuring timely and accurate ticket management in ServiceNow, and using strong written and verbal communication.
- Diagnose computer hardware and software problems, implement effective solutions, and escalate or coordinate with other IT groups as needed to ensure timely resolution.
- Develop deep subject matter expertise of the DPWES Capital Facilities (CAP) division to define hardware and software solutions, provide proposals and recommendations, and lead/coordinate implementations.
- Serve as CAP’s Information Security Coordinator by leading policy compliance, acting as the primary contact for security matters, and administering user security training.
- Partner with other Lead IT Support Technicians and manage vendor relationships to provide Windows server and application administration support, coordinating with users and IT staff to implement changes and deploy new releases.
- Serve as IT liaison to the Department of Information Technology (DIT) for incident resolution, upgrades, patches, and other IT initiatives, ensuring effective communication and coordination between DPWES and DIT.
- Support the IT Support Manager in developing and enhancing operational processes and procedures, system documentation, and maintaining PC and software asset management controls.
Note: This position is designated as emergency essential personnel and may be required to respond during inclement weather or emergency situations. May be required to work weekends and holidays.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus three years of network and/or telecommunications experience; or a bachelor's degree in such fields; plus one year of experience in network or telecommunications system design, analysis, installation, and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED:
A valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background and driving record check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
- Bachelor's degree or equivalent in IT, computer science, management information systems, or related field from an accredited university.
- Windows Server 2025 Operating System administration experience.
- A minimum of four years’ Service Desk experience providing hands-on PC, software and peripheral support to end-users, specifically Microsoft Office products.
- Experience with scripting and PowerShell.
- Strong demonstrated proficiency in use and support of Windows 11, Microsoft Office Suite, including Teams, basic networking concepts, iOS, and Dell PC hardware.
- Relevant certifications such as CompTIA A +, Security +, Microsoft 365 Endpoint Administrator, or equivalent are strongly preferred.
- Demonstrated experience in the administration, installation, configuration, and support of applications/systems.
- Experience supporting or working closely with Capital Facilities, surveying, or similar infrastructure-focused agencies, including familiarity with capital projects, and construction environments.
- Experience with asset management, to include inventory control and PC replacement cycles.
- Experience establishing and maintaining vendor relationships.
PHYSICAL REQUIREMENTS:
Ability to shelve materials at all height levels. Ability to stoop, bend and reach. Ability to travel to various locations throughout Fairfax County to provide coverage, attend meetings and trainings. Ability to move computer components (Maximum weight 30 pounds). All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
#LI-JT1
Job Announcement
Help lead the technology that powers the infrastructure our community depends on—where your expertise keeps critical public facilities running at their best every day.
We are seeking a motivated, customer-oriented IT support technician to join our Workplace IT Service Desk team. This senior role provides advanced Tier II–III end-user support, administers and maintains Windows-based application systems and Active Directory, and serves as the primary IT support point of contact for the Capital Facilities (CAP) division.
Under the general supervision of the IT Support Manager, you will troubleshoot and resolve complex issues involving PCs, software, mobile devices, printers, and network connectivity; and provide technical leadership and mentoring to junior IT staff. The successful candidate will have a proven ability to deliver Tier II–III support in a team environment, strong interpersonal skills, and an intense curiosity to resolve problems and identify solutions. You must be able to quickly learn systems, processes, and procedures, and grasp technical concepts. The relationships with our clients are directly impacted by the quality of services provided in this position, and you will be a key contributor to the continuous improvement of IT services for a diverse user base across DPWES business units.
DPWES is a diverse, nationally-accredited and award-winning public works agency with approximately 1,000 employees providing solid waste, capital facility development, wastewater, stormwater, urban forestry, and land acquisition management services for the most populous county in Virginia. Join our team to help us protect the environment and serve the people of Fairfax County by creating and preserving a sustainable community that is an ideal place to live, work, and play for everyone.
Fairfax County Government is committed to our employees, and offers comprehensive benefits, including a defined-benefit retirement plan; medical, life and disability insurance; paid leave; tuition reimbursement; and reasonable accommodations for individuals with disabilities. Through our LiveWell Program and the County Benefits Division, we endeavor to cultivate a culture of wellbeing that empowers, educates and engages employees and retirees to make life-long choices that promote a holistic approach to their physical, mental, emotional, social, spiritual and financial wellness. Please review our awesome benefits:
- Benefits
- Retirement
This position requires travel between different work locations and participation in an on-call rotation to support occasional critical events, which may involve afterhours remote or on-site response.
Key Responsibilities:
- Build, test, and deploy Windows PCs, including imaging, software packaging, and installation for new deployments and upgrades.
- Administer Active Directory (users, groups, domains, distribution lists, shared mailboxes, and network shares) using SCCM and Windows administration tools.
- Provide exemplary Service Desk support by efficiently resolving application, PC, software, mobile device, printer, and connectivity issues, ensuring timely and accurate ticket management in ServiceNow, and using strong written and verbal communication.
- Diagnose computer hardware and software problems, implement effective solutions, and escalate or coordinate with other IT groups as needed to ensure timely resolution.
- Develop deep subject matter expertise of the DPWES Capital Facilities (CAP) division to define hardware and software solutions, provide proposals and recommendations, and lead/coordinate implementations.
- Serve as CAP’s Information Security Coordinator by leading policy compliance, acting as the primary contact for security matters, and administering user security training.
- Partner with other Lead IT Support Technicians and manage vendor relationships to provide Windows server and application administration support, coordinating with users and IT staff to implement changes and deploy new releases.
- Serve as IT liaison to the Department of Information Technology (DIT) for incident resolution, upgrades, patches, and other IT initiatives, ensuring effective communication and coordination between DPWES and DIT.
- Support the IT Support Manager in developing and enhancing operational processes and procedures, system documentation, and maintaining PC and software asset management controls.
Note: This position is designated as emergency essential personnel and may be required to respond during inclement weather or emergency situations. May be required to work weekends and holidays.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus three years of network and/or telecommunications experience; or a bachelor's degree in such fields; plus one year of experience in network or telecommunications system design, analysis, installation, and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED:
A valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background and driving record check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
- Bachelor's degree or equivalent in IT, computer science, management information systems, or related field from an accredited university.
- Windows Server 2025 Operating System administration experience.
- A minimum of four years’ Service Desk experience providing hands-on PC, software and peripheral support to end-users, specifically Microsoft Office products.
- Experience with scripting and PowerShell.
- Strong demonstrated proficiency in use and support of Windows 11, Microsoft Office Suite, including Teams, basic networking concepts, iOS, and Dell PC hardware.
- Relevant certifications such as CompTIA A +, Security +, Microsoft 365 Endpoint Administrator, or equivalent are strongly preferred.
- Demonstrated experience in the administration, installation, configuration, and support of applications/systems.
- Experience supporting or working closely with Capital Facilities, surveying, or similar infrastructure-focused agencies, including familiarity with capital projects, and construction environments.
- Experience with asset management, to include inventory control and PC replacement cycles.
- Experience establishing and maintaining vendor relationships.
PHYSICAL REQUIREMENTS:
Ability to shelve materials at all height levels. Ability to stoop, bend and reach. Ability to travel to various locations throughout Fairfax County to provide coverage, attend meetings and trainings. Ability to move computer components (Maximum weight 30 pounds). All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
#LI-JT1
Senior IT Support Specialist Jobs by Experience Level
Top Cities Hiring Senior IT Support Specialists
Explore senior IT support specialist openings in the cities hiring most right now.
See All 1,422+ Senior IT Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsSenior IT Support Specialist Job Market
Who's Hiring
- Gr8ttek40
- Amazon36
- Per Scholas9
- AVI Foodsystems7
- State of South Carolina7
Top Industries Hiring
- Technology & Software33
- Retail14
- Manufacturing14
- Education13
- Healthcare & Medical Services10
What Employers Look For
The qualifications that appear most often in senior IT support specialist jobs.
- Five or more years of hands-on IT support experience in a corporate or enterprise environment
- Proficiency with Active Directory, Group Policy, and Windows Server administration
- CompTIA A+, Network+, or Microsoft certifications such as MCSA or MD-102
- Experience supporting macOS, Windows, and mobile device management platforms
- Strong knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Senior IT Support Specialist Job Search
Quantify your escalation and resolution metrics
Hiring managers for senior roles want to see impact, not just duties. Replace vague bullets with specific results: average ticket resolution time you achieved, size of the user base you supported, or percentage of first-call resolutions you delivered consistently.
List certifications prominently near your name
CompTIA A+, Network+, Security+, and Microsoft certifications are screened by applicant tracking systems before a human reads your resume. Place them in a dedicated section directly below your contact information so automated filters catch them immediately.
Target postings that match your environment experience
Senior roles are environment-specific. A posting requiring deep Active Directory experience differs from one centered on cloud-based identity management. Filter openings by the infrastructure stack you know best so your application reads as a direct fit, not a stretch.
Apply early to roles that fit
Migrate Mate lists senior it support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based technical interviews
Senior it support specialist interviews routinely include live troubleshooting scenarios: a network outage, a permissions conflict, or a hardware failure affecting multiple users. Practice walking through your diagnostic logic out loud so you can demonstrate structured thinking under pressure.
Negotiate scope before negotiating anything else
Before your final conversation, clarify whether the role is purely reactive support or includes project ownership, mentoring, or vendor management. Scope determines long-term trajectory. Getting alignment on responsibilities first gives you a stronger position when discussing the rest of your offer.
Senior IT Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most senior it support specialists?
The most active employers for senior it support specialists right now are Gr8ttek, Amazon, and Per Scholas, and the most openings are in California, Texas, and Florida, based on current listings on Migrate Mate as of August 2026. Government agencies, healthcare systems, and large financial institutions tend to post the highest volume of senior-level openings year-round.
How many senior it support specialist jobs are remote?
About 27% of senior it support specialist openings are fully remote or hybrid as of August 2026, though availability varies significantly by specialization. Roles focused on cloud infrastructure management, remote endpoint administration, and IT service desk operations are the most likely to offer fully remote arrangements, while on-site hardware support and data center roles require physical presence.
How do you become a senior it support specialist?
You typically start in a help desk or junior IT support role, build foundational skills in troubleshooting, networking, and operating systems, then earn certifications like CompTIA A+ or Network+ to formalize your knowledge. Over time you take on escalated tickets, lead small projects, and mentor junior staff. Consistently demonstrating ownership of complex issues and cross-functional coordination is what moves you into a senior designation.
Can you get hired as a senior it support specialist without years of experience?
It's difficult but possible if you can demonstrate depth in a specific area employers care about most. Certifications like CompTIA Security+ or Microsoft MD-102, combined with a strong portfolio of home lab projects, freelance work, or contributions to an IT team in a non-specialist role, can substitute for some years of direct experience. Targeting smaller organizations or government contractors with less rigid experience filters also improves your chances early in your career.
What does the senior it support specialist interview process look like?
Most hiring processes include an initial screening call focused on your background and tool familiarity, followed by a technical interview or hands-on assessment where you troubleshoot a simulated environment or walk through past incidents you resolved. A final round often involves meeting team leads or department managers and discussing how you handle escalations, prioritization, and end-user communication. Some employers include a short take-home scenario between rounds.
Where can I find and apply to senior it support specialist jobs?
You can find and apply to senior it support specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your experience and preferred work environment, and apply directly to each listing that fits.
See All 1,422+ Senior IT Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs