IT Service Delivery Jobs
IT Service Delivery jobs are open across healthcare, financial services, technology, and government contracting, from junior analyst to director level, with common specializations in ITSM, incident management, and SLA governance. Find a role that fits from the openings below and apply directly.
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About This Role: As the Associate Director of Service Delivery for MCN ( Manufacturing Controlled Network) Global Solutions, you'll play a crucial role in leading the planning, governance, delivery, and support for Biogen's global Manufacturing Control Network technology platform. This position is vital in ensuring that all manufacturing sites operate seamlessly on secure and reliable platforms that meet regulatory, cybersecurity, and operational continuity requirements. You will set priorities, allocate resources, manage project delivery, and oversee budgets while fostering internal team development and ensuring service provider excellence across global manufacturing facilities. As part of the Manufacturing IT leadership team, you will influence area priorities and investment decisions, aligning them with business objectives and annual plans. Your contributions will be integral to maintaining the integrity and efficiency of Biogen's manufacturing processes.
This position can be based in either Cambridge, MA location or Research Triangle Park, NC location. The pay range posted encompasses the pay range for both potential work locations. Actual pay will be determined by the selected candidate’s work location, as well as relevant experience and qualifications.
What You’ll Do:
Lead and govern the global MCN architecture roadmap, including technology adoption, standardization, lifecycle planning, and platform services such as data replication and recovery.
Provide departmental leadership for cybersecurity, infrastructure resilience, and operational continuity of Biogen’s global MCN environment.
Manage the execution of MCN projects across multiple production environments by developing project plans, tracking milestones, and coordinating resources.
Lead tactical delivery of infrastructure modernization and cybersecurity initiatives to improve platform reliability and security.
Develop and manage the annual MCN platform budget, including investment prioritization and vendor spend .
Lead and develop professional staff and extended partner resources by setting priorities and coaching performance.
Coordinate project execution with site teams, Manufacturing IT, Infrastructure & Operations, Cybersecurity, vendors, and service providers.
Influence investment decisions aligned to business objectives and annual plans.
Establish standards and lifecycle practices that reduce risk and ensure secure, compliant platforms.
Approve MCN standards, project deliverables, roadmap priorities, and team objectives within approved plans and policies.
Who You Are: You are a strategic thinker with a strong background in IT architecture and infrastructure. Your deep understanding of cybersecurity and regulatory compliance makes you a trusted leader in managing complex technology platforms. You excel in fostering teamwork and developing professional staff, and you possess a keen ability to align resources with departmental objectives . Your experience in the pharmaceutical industry equips you with the necessary skills to navigate and manage projects within regulated environments, ensuring operational excellence.
Required Skills:
BS/BA required in Life Sciences, engineering, or IT related Discipline.
10+ years of relevant experience as an IT OT engineer in the pharmaceutical industry or equivalent.
Deep knowledge of IT architecture, IT infrastructure, IT quality, and cybersecurity.
Experience managing geographically dispersed systems integration partners for critical IT applications.
Command of software validation and GxP processes in a Life Sciences regulated environment.
Experience supporting compliance and internal/external audits.
Preferred Skills:
Strong leadership and people development skills.
Excellent project management and resource coordination abilities.
Ability to manage complex cybersecurity and infrastructure challenges.
Job Level: Management
Additional Information
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being ; including, but not limited to:
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year Employee Resource Groups participation
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
About This Role: As the Associate Director of Service Delivery for MCN ( Manufacturing Controlled Network) Global Solutions, you'll play a crucial role in leading the planning, governance, delivery, and support for Biogen's global Manufacturing Control Network technology platform. This position is vital in ensuring that all manufacturing sites operate seamlessly on secure and reliable platforms that meet regulatory, cybersecurity, and operational continuity requirements. You will set priorities, allocate resources, manage project delivery, and oversee budgets while fostering internal team development and ensuring service provider excellence across global manufacturing facilities. As part of the Manufacturing IT leadership team, you will influence area priorities and investment decisions, aligning them with business objectives and annual plans. Your contributions will be integral to maintaining the integrity and efficiency of Biogen's manufacturing processes.
This position can be based in either Cambridge, MA location or Research Triangle Park, NC location. The pay range posted encompasses the pay range for both potential work locations. Actual pay will be determined by the selected candidate’s work location, as well as relevant experience and qualifications.
What You’ll Do:
Lead and govern the global MCN architecture roadmap, including technology adoption, standardization, lifecycle planning, and platform services such as data replication and recovery.
Provide departmental leadership for cybersecurity, infrastructure resilience, and operational continuity of Biogen’s global MCN environment.
Manage the execution of MCN projects across multiple production environments by developing project plans, tracking milestones, and coordinating resources.
Lead tactical delivery of infrastructure modernization and cybersecurity initiatives to improve platform reliability and security.
Develop and manage the annual MCN platform budget, including investment prioritization and vendor spend .
Lead and develop professional staff and extended partner resources by setting priorities and coaching performance.
Coordinate project execution with site teams, Manufacturing IT, Infrastructure & Operations, Cybersecurity, vendors, and service providers.
Influence investment decisions aligned to business objectives and annual plans.
Establish standards and lifecycle practices that reduce risk and ensure secure, compliant platforms.
Approve MCN standards, project deliverables, roadmap priorities, and team objectives within approved plans and policies.
Who You Are: You are a strategic thinker with a strong background in IT architecture and infrastructure. Your deep understanding of cybersecurity and regulatory compliance makes you a trusted leader in managing complex technology platforms. You excel in fostering teamwork and developing professional staff, and you possess a keen ability to align resources with departmental objectives . Your experience in the pharmaceutical industry equips you with the necessary skills to navigate and manage projects within regulated environments, ensuring operational excellence.
Required Skills:
BS/BA required in Life Sciences, engineering, or IT related Discipline.
10+ years of relevant experience as an IT OT engineer in the pharmaceutical industry or equivalent.
Deep knowledge of IT architecture, IT infrastructure, IT quality, and cybersecurity.
Experience managing geographically dispersed systems integration partners for critical IT applications.
Command of software validation and GxP processes in a Life Sciences regulated environment.
Experience supporting compliance and internal/external audits.
Preferred Skills:
Strong leadership and people development skills.
Excellent project management and resource coordination abilities.
Ability to manage complex cybersecurity and infrastructure challenges.
Job Level: Management
Additional Information
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being ; including, but not limited to:
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year Employee Resource Groups participation
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
IT Service Delivery Jobs by Experience Level
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Find IT Service Delivery JobsIT Service Delivery Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Banking & Financial Services
- Healthcare & Medical Services
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in IT service delivery jobs.
- ITIL 4 Foundation certification or equivalent ITSM framework knowledge
- Experience managing SLAs, KPIs, and service desk performance metrics
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Bachelor's degree in information technology, computer science, or a related field
- Strong incident, problem, and change management process ownership
- Vendor and stakeholder management across cross-functional IT teams
Tips for Your IT Service Delivery Job Search
Tailor your resume to ITSM frameworks
IT service delivery hiring managers scan for ITIL, COBIT, or ServiceNow experience before reading anything else. Name the specific frameworks you've worked within and the ticket volumes or SLA targets you were accountable for, not just the tools you used.
Certify before you apply at mid-level
ITIL 4 Foundation is the baseline credential most employers expect for roles above analyst. If you're targeting service delivery manager or above, adding a ServiceNow Certified System Administrator or COBIT 5 certification puts your application in a noticeably different pile.
Apply early to roles that fit
Migrate Mate lists it service delivery openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by contract type and scope
IT service delivery roles split sharply between managed services environments and in-house IT departments. Managed services roles often require shift coverage and vendor coordination, while in-house roles prioritize stakeholder relationships. Targeting the right model saves you from mismatched interviews.
Prepare metrics for the SLA conversation
Almost every panel interview for a service delivery role will ask you to walk through a time you missed or recovered an SLA. Have two or three concrete examples ready that show root cause analysis, not just the outcome, because interviewers are testing your process thinking.
Follow up with a problem-framing email
After a final-round interview, send a short follow-up that references one service gap or improvement opportunity you noticed in the conversation. It demonstrates service delivery instinct and keeps your name in front of the hiring manager without a generic thank-you note.
IT Service Delivery Jobs: Frequently Asked Questions
Which companies are hiring the most it service deliverys?
The companies hiring the most it service deliverys right now include Axon, Amazon, and AVI Foodsystems, with the largest share of openings in Texas, Georgia, and Ohio, based on current listings on Migrate Mate as of September 2026. Managed services providers and large healthcare systems consistently maintain the highest volume of open roles.
How many it service delivery jobs are remote?
About 83% of it service delivery openings are fully remote or hybrid as of September 2026, with remote availability highest in service desk management and ITSM process owner roles. Roles that require hands-on infrastructure oversight or on-site stakeholder coordination are more likely to be fully in-person.
How do you become a it service delivery?
Start in a service desk or IT support analyst role to build hands-on incident and request management experience. Earn your ITIL 4 Foundation certification to establish a common process language with hiring managers. From there, move into a team lead or service delivery analyst position, demonstrate SLA ownership, and build familiarity with a major ITSM platform like ServiceNow before targeting manager-level roles.
How do you get hired as a it service delivery with little experience?
Focus on roles titled IT support analyst, service desk lead, or ITSM analyst, which serve as direct entry points into service delivery. Getting ITIL 4 Foundation certified before you apply signals process maturity even without deep experience. Highlight any exposure to ticket triage, escalation handling, or SLA documentation in your resume, even from internships or help desk work, since those are the core mechanics of the role.
What does the it service delivery interview process look like?
Most processes start with a recruiter screen focused on ITSM tool experience and certifications, followed by a panel interview with an IT manager and sometimes a service owner. Expect scenario-based questions on incident escalation, SLA breaches, and stakeholder communication. A final round may include a case study or a process improvement exercise where you diagnose a fictional service gap and propose a structured response.
Where can I find and apply to it service delivery jobs?
You can find and apply to it service delivery jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and specialization, then apply directly to each listing without leaving the platform.
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