IT Service Delivery Jobs
IT Service Delivery jobs are open across healthcare, financial services, technology, and government contracting, from junior analyst to director level, with common specializations in ITSM, incident management, and SLA governance. Find a role that fits from the openings below and apply directly.
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Customer Satisfaction
Information Technology (IT) Services
Service Delivery
REQ#: RQ231566
Public Trust: NACI (T1)
Requisition Type: Pipeline
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on.
Job Description
GDIT is seeking an IT Enterprise Operations Services Delivery Manager to support our NASA Business Area in driving the successful pursuit and execution of key initiatives across our growing NASA portfolio.
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The IT Enterprise Operations Services Delivery Manager will play a critical role in supporting and helping execute a comprehensive solution that integrates and manages a 24x7 Service Desk, advanced AI-enabled tools, efficient on-site deskside support, a PC-as-a-Service hardware model, and complementary engineering, cybersecurity, and IT Service Management (ITSM) development resources.
As an IT Enterprise Operations Services Delivery Manager, you will partner closely with the Program Manager, internal/external teams NASA JPL customer leadership, technical teams, projects managers, engineering organizations to provide operational discipline, thoughtful analysis, and steady leadership.
The successful candidate will be an experienced IT Enterprise Operations Services Delivery professional with prior ITIL-based service management and a proven track record supporting projects with similar operational complexity. The candidate must demonstrate success in personnel support, positive customer relationships, and service delivery excellence, with a focus on innovation and customer experience. Outstanding written and verbal communication skills are essential in a fast-paced environment with multiple concurrent work streams.
In this Operations Services Delivery Manager role, you will support execution of GDIT’s strategic initiatives and help ensure compliance with Federal and NASA requirements. This position requires a motivated leader who can navigate complex challenges, execute tasks effectively, and build trusted relationships with internal teams and customer stakeholders.
Responsibilities include:
Enterprise IT Operations and Service Delivery
- Own the end-to-end delivery and performance of a 24×7 IT Service Desk supporting enterprise users
- Establish and manage service-level agreements (SLAs), operational-level agreements (OLAs), key performance indicators (KPIs), and customer experience targets.
- Oversee incident management, service request fulfillment, escalation management, major incident communications, and problem resolution.
- Monitor ticket volumes, response and resolution times, first-contact resolution, backlog, abandonment rates, and customer satisfaction.
- Manage staffing models, workforce forecasting, shift schedules, resource utilization, and operational handoffs.
- Drive self-service adoption, knowledge management, automation, and continuous improvement to reduce recurring incidents and improve service efficiency.
- Manage onsite deskside and field support services
- Establish field support coverage models, dispatch procedures, escalation paths, and service delivery standards.
- Optimize field technician productivity, first-time fix rates, dispatch efficiency, and customer satisfaction.
- Lead and develop service desk supervisors, field support leads, mobility administrators, and service delivery personnel.
- Collaborate with IT leadership, business stakeholders, and service providers to align support services with enterprise priorities.
- Drive continuous improvement through service analytics, customer feedback, process standardization, automation, and self-service capabilities.
- Provide regular executive reporting on service performance, operational risks, vendor performance, customer satisfaction, and financial results.
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field, or equivalent professional experience.
- ITIL 4 Foundation or higher-level ITIL certification.
- Extensive experience managing enterprise IT operations, service delivery, and end-user support in a complex organization.
- Demonstrated experience overseeing a 24×7 IT Service Desk and geographically distributed on-site Field Services.
- Experience managing enterprise mobility, telecommunications services, and Mobility and Telecom Expense Management.
- Strong knowledge of ITIL-based service management processes, SLA governance, incident management, and continual service improvement.
- Experience with ITSM platforms such as ServiceNow and reporting or analytics tools.
- Experience managing vendors, service contracts, budgets, and operational performance.
- Strong leadership, communication, stakeholder management, and problem-solving skills.
- Excellent oral, written, and presentation communication skills, with the ability to convey complex technical topics to diverse stakeholders and support meetings and technical discussions independently.
- Experience mentoring or supporting remote teams, including coordination and performance management activities.
- Experience with schedule creation, timeline tracking, deliverables management, metrics reporting, demonstrations, and virtual training.
- Ability to obtain and maintain a Public Trust clearance.
Desired Qualifications:
- Project Management Professional (PMP) or equivalent program management experience.
- Experience supporting the NASA JPL environment, customers, and solution development tailored to NASA mission needs.
- ITIL 5Foundation certification.
Please Note:
- Work visa sponsorship will not be provided for this position.
- Work will be on-site in Pasadena, CA and candidates must reside in the area. No relocation assistance will be provided.
GDIT IS YOUR PLACE
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
Work Requirements
5 + years of related experience
- may vary based on technical training, certification(s), or degree
10-25%
Salary and Benefit Information
The likely salary range for this position is $140,821 - $190,523. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Customer Satisfaction
Information Technology (IT) Services
Service Delivery
REQ#: RQ231566
Public Trust: NACI (T1)
Requisition Type: Pipeline
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on.
Job Description
GDIT is seeking an IT Enterprise Operations Services Delivery Manager to support our NASA Business Area in driving the successful pursuit and execution of key initiatives across our growing NASA portfolio.
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The IT Enterprise Operations Services Delivery Manager will play a critical role in supporting and helping execute a comprehensive solution that integrates and manages a 24x7 Service Desk, advanced AI-enabled tools, efficient on-site deskside support, a PC-as-a-Service hardware model, and complementary engineering, cybersecurity, and IT Service Management (ITSM) development resources.
As an IT Enterprise Operations Services Delivery Manager, you will partner closely with the Program Manager, internal/external teams NASA JPL customer leadership, technical teams, projects managers, engineering organizations to provide operational discipline, thoughtful analysis, and steady leadership.
The successful candidate will be an experienced IT Enterprise Operations Services Delivery professional with prior ITIL-based service management and a proven track record supporting projects with similar operational complexity. The candidate must demonstrate success in personnel support, positive customer relationships, and service delivery excellence, with a focus on innovation and customer experience. Outstanding written and verbal communication skills are essential in a fast-paced environment with multiple concurrent work streams.
In this Operations Services Delivery Manager role, you will support execution of GDIT’s strategic initiatives and help ensure compliance with Federal and NASA requirements. This position requires a motivated leader who can navigate complex challenges, execute tasks effectively, and build trusted relationships with internal teams and customer stakeholders.
Responsibilities include:
Enterprise IT Operations and Service Delivery
- Own the end-to-end delivery and performance of a 24×7 IT Service Desk supporting enterprise users
- Establish and manage service-level agreements (SLAs), operational-level agreements (OLAs), key performance indicators (KPIs), and customer experience targets.
- Oversee incident management, service request fulfillment, escalation management, major incident communications, and problem resolution.
- Monitor ticket volumes, response and resolution times, first-contact resolution, backlog, abandonment rates, and customer satisfaction.
- Manage staffing models, workforce forecasting, shift schedules, resource utilization, and operational handoffs.
- Drive self-service adoption, knowledge management, automation, and continuous improvement to reduce recurring incidents and improve service efficiency.
- Manage onsite deskside and field support services
- Establish field support coverage models, dispatch procedures, escalation paths, and service delivery standards.
- Optimize field technician productivity, first-time fix rates, dispatch efficiency, and customer satisfaction.
- Lead and develop service desk supervisors, field support leads, mobility administrators, and service delivery personnel.
- Collaborate with IT leadership, business stakeholders, and service providers to align support services with enterprise priorities.
- Drive continuous improvement through service analytics, customer feedback, process standardization, automation, and self-service capabilities.
- Provide regular executive reporting on service performance, operational risks, vendor performance, customer satisfaction, and financial results.
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field, or equivalent professional experience.
- ITIL 4 Foundation or higher-level ITIL certification.
- Extensive experience managing enterprise IT operations, service delivery, and end-user support in a complex organization.
- Demonstrated experience overseeing a 24×7 IT Service Desk and geographically distributed on-site Field Services.
- Experience managing enterprise mobility, telecommunications services, and Mobility and Telecom Expense Management.
- Strong knowledge of ITIL-based service management processes, SLA governance, incident management, and continual service improvement.
- Experience with ITSM platforms such as ServiceNow and reporting or analytics tools.
- Experience managing vendors, service contracts, budgets, and operational performance.
- Strong leadership, communication, stakeholder management, and problem-solving skills.
- Excellent oral, written, and presentation communication skills, with the ability to convey complex technical topics to diverse stakeholders and support meetings and technical discussions independently.
- Experience mentoring or supporting remote teams, including coordination and performance management activities.
- Experience with schedule creation, timeline tracking, deliverables management, metrics reporting, demonstrations, and virtual training.
- Ability to obtain and maintain a Public Trust clearance.
Desired Qualifications:
- Project Management Professional (PMP) or equivalent program management experience.
- Experience supporting the NASA JPL environment, customers, and solution development tailored to NASA mission needs.
- ITIL 5Foundation certification.
Please Note:
- Work visa sponsorship will not be provided for this position.
- Work will be on-site in Pasadena, CA and candidates must reside in the area. No relocation assistance will be provided.
GDIT IS YOUR PLACE
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
Work Requirements
5 + years of related experience
- may vary based on technical training, certification(s), or degree
10-25%
Salary and Benefit Information
The likely salary range for this position is $140,821 - $190,523. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
See All 98 IT Service Delivery Jobs
Find roles that match your experience and apply in just a few clicks.
Find IT Service Delivery JobsIT Service Delivery Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
- Medical Devices
- Accounting & Auditing
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in IT service delivery jobs.
- ITIL 4 Foundation certification or equivalent ITSM framework knowledge
- Experience managing SLAs, KPIs, and service desk performance metrics
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Bachelor's degree in information technology, computer science, or a related field
- Strong incident, problem, and change management process ownership
- Vendor and stakeholder management across cross-functional IT teams
Tips for Your IT Service Delivery Job Search
Tailor your resume to ITSM frameworks
IT service delivery hiring managers scan for ITIL, COBIT, or ServiceNow experience before reading anything else. Name the specific frameworks you've worked within and the ticket volumes or SLA targets you were accountable for, not just the tools you used.
Certify before you apply at mid-level
ITIL 4 Foundation is the baseline credential most employers expect for roles above analyst. If you're targeting service delivery manager or above, adding a ServiceNow Certified System Administrator or COBIT 5 certification puts your application in a noticeably different pile.
Apply early to roles that fit
Migrate Mate lists it service delivery openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by contract type and scope
IT service delivery roles split sharply between managed services environments and in-house IT departments. Managed services roles often require shift coverage and vendor coordination, while in-house roles prioritize stakeholder relationships. Targeting the right model saves you from mismatched interviews.
Prepare metrics for the SLA conversation
Almost every panel interview for a service delivery role will ask you to walk through a time you missed or recovered an SLA. Have two or three concrete examples ready that show root cause analysis, not just the outcome, because interviewers are testing your process thinking.
Follow up with a problem-framing email
After a final-round interview, send a short follow-up that references one service gap or improvement opportunity you noticed in the conversation. It demonstrates service delivery instinct and keeps your name in front of the hiring manager without a generic thank-you note.
IT Service Delivery Jobs: Frequently Asked Questions
Which companies are hiring the most it service deliverys?
The companies hiring the most it service deliverys right now include Amazon, AVI Foodsystems, and ADT, with the largest share of openings in Ohio, California, and Texas, based on current listings on Migrate Mate as of November 2026. Managed services providers and large healthcare systems consistently maintain the highest volume of open roles.
How many it service delivery jobs are remote?
About 69% of it service delivery openings are fully remote or hybrid as of November 2026, with remote availability highest in service desk management and ITSM process owner roles. Roles that require hands-on infrastructure oversight or on-site stakeholder coordination are more likely to be fully in-person.
How do you become a it service delivery?
Start in a service desk or IT support analyst role to build hands-on incident and request management experience. Earn your ITIL 4 Foundation certification to establish a common process language with hiring managers. From there, move into a team lead or service delivery analyst position, demonstrate SLA ownership, and build familiarity with a major ITSM platform like ServiceNow before targeting manager-level roles.
How do you get hired as a it service delivery with little experience?
Focus on roles titled IT support analyst, service desk lead, or ITSM analyst, which serve as direct entry points into service delivery. Getting ITIL 4 Foundation certified before you apply signals process maturity even without deep experience. Highlight any exposure to ticket triage, escalation handling, or SLA documentation in your resume, even from internships or help desk work, since those are the core mechanics of the role.
What does the it service delivery interview process look like?
Most processes start with a recruiter screen focused on ITSM tool experience and certifications, followed by a panel interview with an IT manager and sometimes a service owner. Expect scenario-based questions on incident escalation, SLA breaches, and stakeholder communication. A final round may include a case study or a process improvement exercise where you diagnose a fictional service gap and propose a structured response.
Where can I find and apply to it service delivery jobs?
You can find and apply to it service delivery jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and specialization, then apply directly to each listing without leaving the platform.
See All 98 IT Service Delivery Jobs
Find roles that match your experience and apply in just a few clicks.
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