IT Service Delivery Jobs
IT Service Delivery jobs are open across healthcare, financial services, technology, and government contracting, from junior analyst to director level, with common specializations in ITSM, incident management, and SLA governance. Find a role that fits from the openings below and apply directly.
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Title: IT Operations Manager
Location: Celebration, FL 34747 - Onsite
Contract: 24 months (with possible extension)
Job Description
Scope of Work
- Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.
- Ensure operational support coverage and adherence to service level agreements (SLAs).
- Monitor system performance and availability, ensuring timely resolution of issues.
- Develop, implement, and maintain operational standards, procedures, and best practices.
- Ensure compliance with internal policies, industry standards, and regulatory requirements.
- Plan and manage the integration and support of new technologies into the client environment.
- Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
- Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
- Conduct performance evaluations, training, and succession planning.
- Provide input on business continuity planning and disaster recovery strategies.
- Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
- Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between client locations required 25% - 40%.
Education
Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience
Minimum of 7 years of IT work experience with exposure to multi-platform environments.
Primary Job Duties/Tasks
1. Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
2. Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
3. Develop and implement IT service management processes: incident, problem, change, and request management.
4. Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
5. Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.
6. Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
Telecommuting:
Teleworking is not authorized for this position.
Work Hours:
Flexibility to work hours between 7:00 AM & 6:00 PM Monday - Friday, either on a rotation or as part of a regular and on-call work schedule.
Title: IT Operations Manager
Location: Celebration, FL 34747 - Onsite
Contract: 24 months (with possible extension)
Job Description
Scope of Work
- Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.
- Ensure operational support coverage and adherence to service level agreements (SLAs).
- Monitor system performance and availability, ensuring timely resolution of issues.
- Develop, implement, and maintain operational standards, procedures, and best practices.
- Ensure compliance with internal policies, industry standards, and regulatory requirements.
- Plan and manage the integration and support of new technologies into the client environment.
- Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
- Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
- Conduct performance evaluations, training, and succession planning.
- Provide input on business continuity planning and disaster recovery strategies.
- Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
- Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between client locations required 25% - 40%.
Education
Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience
Minimum of 7 years of IT work experience with exposure to multi-platform environments.
Primary Job Duties/Tasks
1. Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
2. Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
3. Develop and implement IT service management processes: incident, problem, change, and request management.
4. Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
5. Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.
6. Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
Telecommuting:
Teleworking is not authorized for this position.
Work Hours:
Flexibility to work hours between 7:00 AM & 6:00 PM Monday - Friday, either on a rotation or as part of a regular and on-call work schedule.
IT Service Delivery Jobs by Experience Level
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Find IT Service Delivery JobsIT Service Delivery Job Market
Who's Hiring
- CVS Health41
- Humana14
- AVI Foodsystems4A
- Amazon3
- Leidos2L
Top Industries Hiring
- Technology & Software
- Law & Legal Services
- Retail
- Insurance
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in IT service delivery jobs.
- ITIL 4 Foundation certification or equivalent ITSM framework knowledge
- Experience managing SLAs, KPIs, and service desk performance metrics
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Bachelor's degree in information technology, computer science, or a related field
- Strong incident, problem, and change management process ownership
- Vendor and stakeholder management across cross-functional IT teams
Tips for Your IT Service Delivery Job Search
Tailor your resume to ITSM frameworks
IT service delivery hiring managers scan for ITIL, COBIT, or ServiceNow experience before reading anything else. Name the specific frameworks you've worked within and the ticket volumes or SLA targets you were accountable for, not just the tools you used.
Certify before you apply at mid-level
ITIL 4 Foundation is the baseline credential most employers expect for roles above analyst. If you're targeting service delivery manager or above, adding a ServiceNow Certified System Administrator or COBIT 5 certification puts your application in a noticeably different pile.
Apply early to roles that fit
Migrate Mate lists it service delivery openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by contract type and scope
IT service delivery roles split sharply between managed services environments and in-house IT departments. Managed services roles often require shift coverage and vendor coordination, while in-house roles prioritize stakeholder relationships. Targeting the right model saves you from mismatched interviews.
Prepare metrics for the SLA conversation
Almost every panel interview for a service delivery role will ask you to walk through a time you missed or recovered an SLA. Have two or three concrete examples ready that show root cause analysis, not just the outcome, because interviewers are testing your process thinking.
Follow up with a problem-framing email
After a final-round interview, send a short follow-up that references one service gap or improvement opportunity you noticed in the conversation. It demonstrates service delivery instinct and keeps your name in front of the hiring manager without a generic thank-you note.
IT Service Delivery Jobs: Frequently Asked Questions
Which companies are hiring the most it service deliverys?
The companies hiring the most it service deliverys right now include CVS Health, Humana, and AVI Foodsystems, with the largest share of openings in Texas, California, and Illinois, based on current listings on Migrate Mate as of August 2026. Managed services providers and large healthcare systems consistently maintain the highest volume of open roles.
How many it service delivery jobs are remote?
About 79% of it service delivery openings are fully remote or hybrid as of August 2026, with remote availability highest in service desk management and ITSM process owner roles. Roles that require hands-on infrastructure oversight or on-site stakeholder coordination are more likely to be fully in-person.
How do you become a it service delivery?
Start in a service desk or IT support analyst role to build hands-on incident and request management experience. Earn your ITIL 4 Foundation certification to establish a common process language with hiring managers. From there, move into a team lead or service delivery analyst position, demonstrate SLA ownership, and build familiarity with a major ITSM platform like ServiceNow before targeting manager-level roles.
How do you get hired as a it service delivery with little experience?
Focus on roles titled IT support analyst, service desk lead, or ITSM analyst, which serve as direct entry points into service delivery. Getting ITIL 4 Foundation certified before you apply signals process maturity even without deep experience. Highlight any exposure to ticket triage, escalation handling, or SLA documentation in your resume, even from internships or help desk work, since those are the core mechanics of the role.
What does the it service delivery interview process look like?
Most processes start with a recruiter screen focused on ITSM tool experience and certifications, followed by a panel interview with an IT manager and sometimes a service owner. Expect scenario-based questions on incident escalation, SLA breaches, and stakeholder communication. A final round may include a case study or a process improvement exercise where you diagnose a fictional service gap and propose a structured response.
Where can I find and apply to it service delivery jobs?
You can find and apply to it service delivery jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and specialization, then apply directly to each listing without leaving the platform.
See All 161+ IT Service Delivery Jobs
Find roles that match your experience and apply in just a few clicks.
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