IT Support Specialist Jobs
IT Support Specialist jobs are open across healthcare, finance, education, government, and technology, at every level from entry-level help desk to senior systems support, with specializations in desktop support, network troubleshooting, and cloud infrastructure. Find a role that fits from the openings below and apply directly.
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Showing 5 of 1,412+ IT Support Specialist jobs
Job Announcement
Help lead the technology that powers the infrastructure our community depends on—where your expertise keeps critical public facilities running at their best every day.
We are seeking a motivated, customer-oriented IT support technician to join our Workplace IT Service Desk team. This senior role provides advanced Tier II–III end-user support, administers and maintains Windows-based application systems and Active Directory, and serves as the primary IT support point of contact for the Capital Facilities (CAP) division.
Under the general supervision of the IT Support Manager, you will troubleshoot and resolve complex issues involving PCs, software, mobile devices, printers, and network connectivity; and provide technical leadership and mentoring to junior IT staff. The successful candidate will have a proven ability to deliver Tier II–III support in a team environment, strong interpersonal skills, and an intense curiosity to resolve problems and identify solutions. You must be able to quickly learn systems, processes, and procedures, and grasp technical concepts. The relationships with our clients are directly impacted by the quality of services provided in this position, and you will be a key contributor to the continuous improvement of IT services for a diverse user base across DPWES business units.
DPWES is a diverse, nationally-accredited and award-winning public works agency with approximately 1,000 employees providing solid waste, capital facility development, wastewater, stormwater, urban forestry, and land acquisition management services for the most populous county in Virginia. Join our team to help us protect the environment and serve the people of Fairfax County by creating and preserving a sustainable community that is an ideal place to live, work, and play for everyone.
Fairfax County Government is committed to our employees, and offers comprehensive benefits, including a defined-benefit retirement plan; medical, life and disability insurance; paid leave; tuition reimbursement; and reasonable accommodations for individuals with disabilities. Through our LiveWell Program and the County Benefits Division, we endeavor to cultivate a culture of wellbeing that empowers, educates and engages employees and retirees to make life-long choices that promote a holistic approach to their physical, mental, emotional, social, spiritual and financial wellness. Please review our awesome benefits:
- Benefits
- Retirement
This position requires travel between different work locations and participation in an on-call rotation to support occasional critical events, which may involve afterhours remote or on-site response.
Key Responsibilities:
- Build, test, and deploy Windows PCs, including imaging, software packaging, and installation for new deployments and upgrades.
- Administer Active Directory (users, groups, domains, distribution lists, shared mailboxes, and network shares) using SCCM and Windows administration tools.
- Provide exemplary Service Desk support by efficiently resolving application, PC, software, mobile device, printer, and connectivity issues, ensuring timely and accurate ticket management in ServiceNow, and using strong written and verbal communication.
- Diagnose computer hardware and software problems, implement effective solutions, and escalate or coordinate with other IT groups as needed to ensure timely resolution.
- Develop deep subject matter expertise of the DPWES Capital Facilities (CAP) division to define hardware and software solutions, provide proposals and recommendations, and lead/coordinate implementations.
- Serve as CAP’s Information Security Coordinator by leading policy compliance, acting as the primary contact for security matters, and administering user security training.
- Partner with other Lead IT Support Technicians and manage vendor relationships to provide Windows server and application administration support, coordinating with users and IT staff to implement changes and deploy new releases.
- Serve as IT liaison to the Department of Information Technology (DIT) for incident resolution, upgrades, patches, and other IT initiatives, ensuring effective communication and coordination between DPWES and DIT.
- Support the IT Support Manager in developing and enhancing operational processes and procedures, system documentation, and maintaining PC and software asset management controls.
Note: This position is designated as emergency essential personnel and may be required to respond during inclement weather or emergency situations. May be required to work weekends and holidays.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus three years of network and/or telecommunications experience; or a bachelor's degree in such fields; plus one year of experience in network or telecommunications system design, analysis, installation, and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED:
A valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background and driving record check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
- Bachelor's degree or equivalent in IT, computer science, management information systems, or related field from an accredited university.
- Windows Server 2025 Operating System administration experience.
- A minimum of four years’ Service Desk experience providing hands-on PC, software and peripheral support to end-users, specifically Microsoft Office products.
- Experience with scripting and PowerShell.
- Strong demonstrated proficiency in use and support of Windows 11, Microsoft Office Suite, including Teams, basic networking concepts, iOS, and Dell PC hardware.
- Relevant certifications such as CompTIA A +, Security +, Microsoft 365 Endpoint Administrator, or equivalent are strongly preferred.
- Demonstrated experience in the administration, installation, configuration, and support of applications/systems.
- Experience supporting or working closely with Capital Facilities, surveying, or similar infrastructure-focused agencies, including familiarity with capital projects, and construction environments.
- Experience with asset management, to include inventory control and PC replacement cycles.
- Experience establishing and maintaining vendor relationships.
PHYSICAL REQUIREMENTS:
Ability to shelve materials at all height levels. Ability to stoop, bend and reach. Ability to travel to various locations throughout Fairfax County to provide coverage, attend meetings and trainings. Ability to move computer components (Maximum weight 30 pounds). All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
#LI-JT1
Job Announcement
Help lead the technology that powers the infrastructure our community depends on—where your expertise keeps critical public facilities running at their best every day.
We are seeking a motivated, customer-oriented IT support technician to join our Workplace IT Service Desk team. This senior role provides advanced Tier II–III end-user support, administers and maintains Windows-based application systems and Active Directory, and serves as the primary IT support point of contact for the Capital Facilities (CAP) division.
Under the general supervision of the IT Support Manager, you will troubleshoot and resolve complex issues involving PCs, software, mobile devices, printers, and network connectivity; and provide technical leadership and mentoring to junior IT staff. The successful candidate will have a proven ability to deliver Tier II–III support in a team environment, strong interpersonal skills, and an intense curiosity to resolve problems and identify solutions. You must be able to quickly learn systems, processes, and procedures, and grasp technical concepts. The relationships with our clients are directly impacted by the quality of services provided in this position, and you will be a key contributor to the continuous improvement of IT services for a diverse user base across DPWES business units.
DPWES is a diverse, nationally-accredited and award-winning public works agency with approximately 1,000 employees providing solid waste, capital facility development, wastewater, stormwater, urban forestry, and land acquisition management services for the most populous county in Virginia. Join our team to help us protect the environment and serve the people of Fairfax County by creating and preserving a sustainable community that is an ideal place to live, work, and play for everyone.
Fairfax County Government is committed to our employees, and offers comprehensive benefits, including a defined-benefit retirement plan; medical, life and disability insurance; paid leave; tuition reimbursement; and reasonable accommodations for individuals with disabilities. Through our LiveWell Program and the County Benefits Division, we endeavor to cultivate a culture of wellbeing that empowers, educates and engages employees and retirees to make life-long choices that promote a holistic approach to their physical, mental, emotional, social, spiritual and financial wellness. Please review our awesome benefits:
- Benefits
- Retirement
This position requires travel between different work locations and participation in an on-call rotation to support occasional critical events, which may involve afterhours remote or on-site response.
Key Responsibilities:
- Build, test, and deploy Windows PCs, including imaging, software packaging, and installation for new deployments and upgrades.
- Administer Active Directory (users, groups, domains, distribution lists, shared mailboxes, and network shares) using SCCM and Windows administration tools.
- Provide exemplary Service Desk support by efficiently resolving application, PC, software, mobile device, printer, and connectivity issues, ensuring timely and accurate ticket management in ServiceNow, and using strong written and verbal communication.
- Diagnose computer hardware and software problems, implement effective solutions, and escalate or coordinate with other IT groups as needed to ensure timely resolution.
- Develop deep subject matter expertise of the DPWES Capital Facilities (CAP) division to define hardware and software solutions, provide proposals and recommendations, and lead/coordinate implementations.
- Serve as CAP’s Information Security Coordinator by leading policy compliance, acting as the primary contact for security matters, and administering user security training.
- Partner with other Lead IT Support Technicians and manage vendor relationships to provide Windows server and application administration support, coordinating with users and IT staff to implement changes and deploy new releases.
- Serve as IT liaison to the Department of Information Technology (DIT) for incident resolution, upgrades, patches, and other IT initiatives, ensuring effective communication and coordination between DPWES and DIT.
- Support the IT Support Manager in developing and enhancing operational processes and procedures, system documentation, and maintaining PC and software asset management controls.
Note: This position is designated as emergency essential personnel and may be required to respond during inclement weather or emergency situations. May be required to work weekends and holidays.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus three years of network and/or telecommunications experience; or a bachelor's degree in such fields; plus one year of experience in network or telecommunications system design, analysis, installation, and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED:
A valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background and driving record check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
- Bachelor's degree or equivalent in IT, computer science, management information systems, or related field from an accredited university.
- Windows Server 2025 Operating System administration experience.
- A minimum of four years’ Service Desk experience providing hands-on PC, software and peripheral support to end-users, specifically Microsoft Office products.
- Experience with scripting and PowerShell.
- Strong demonstrated proficiency in use and support of Windows 11, Microsoft Office Suite, including Teams, basic networking concepts, iOS, and Dell PC hardware.
- Relevant certifications such as CompTIA A +, Security +, Microsoft 365 Endpoint Administrator, or equivalent are strongly preferred.
- Demonstrated experience in the administration, installation, configuration, and support of applications/systems.
- Experience supporting or working closely with Capital Facilities, surveying, or similar infrastructure-focused agencies, including familiarity with capital projects, and construction environments.
- Experience with asset management, to include inventory control and PC replacement cycles.
- Experience establishing and maintaining vendor relationships.
PHYSICAL REQUIREMENTS:
Ability to shelve materials at all height levels. Ability to stoop, bend and reach. Ability to travel to various locations throughout Fairfax County to provide coverage, attend meetings and trainings. Ability to move computer components (Maximum weight 30 pounds). All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
#LI-JT1
IT Support Specialist Jobs by Experience Level
Top Cities Hiring IT Support Specialists
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Find IT Support Specialist JobsIT Support Specialist Job Market
Who's Hiring
- Gr8ttek40
- Amazon38
- Per Scholas8
- AVI Foodsystems7
- State of South Carolina7
Top Industries Hiring
- Technology & Software34
- Retail16
- Manufacturing16
- Education13
- Healthcare & Medical Services10
What Employers Look For
The qualifications that appear most often in IT support specialist jobs.
- CompTIA A+ certification or equivalent hands-on hardware and software troubleshooting experience
- Proficiency with Windows 10/11 and macOS in a managed enterprise environment
- Experience using a help desk ticketing system such as ServiceNow, Zendesk, or Jira
- Strong written and verbal communication skills for end-user support and documentation
- Active Directory and Office 365 administration including user provisioning and access management
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Support Specialist Job Search
Tailor your resume to the ticket system
Hiring managers scan for the specific help desk platforms they use, whether that's ServiceNow, Zendesk, or Jira. Name the ticketing systems you've worked in and note your average resolution time or ticket volume to make your experience concrete.
List certifications before degrees on applications
For most it support specialist openings, a CompTIA A+, Network+, or Microsoft certification carries more weight than your college major. Put those credentials near the top of your resume so they're visible before a recruiter reaches your education section.
Apply early to roles that fit
Migrate Mate lists it support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target job postings by environment type
IT support roles vary sharply between Windows-heavy corporate environments, macOS-dominant creative agencies, and mixed cloud setups in healthcare. Filter your search by the environment you know best so your existing skills translate directly from day one.
Prepare a break-fix story for your interview
Most it support specialist interviews include a scenario question where you walk through diagnosing and resolving a real outage or user issue. Prepare two or three specific examples with a clear problem, your diagnostic steps, and the outcome, using the STAR format.
Negotiate shift and on-call terms early
Many it support specialist roles include after-hours on-call rotations or weekend shifts that aren't always clear in the posting. Ask directly during your first interview so you can factor those terms into your decision before you reach the offer stage.
IT Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most it support specialists?
The companies hiring the most it support specialists right now include Gr8ttek, Amazon, and Per Scholas, with the largest share of openings in California, Texas, and Florida, based on current listings on Migrate Mate as of August 2026. Healthcare systems, managed service providers, and large financial institutions consistently post the highest volume of openings throughout the year.
How many it support specialist jobs are remote?
About 27% of it support specialist openings are fully remote or hybrid as of August 2026, though the share varies by role type. Tier 1 help desk and cloud-focused desktop support positions are the most likely to be fully remote, while roles involving on-site hardware repair, data center access, or in-person VIP support typically require a physical presence.
How do you become an it support specialist?
Start by earning a foundational certification like CompTIA A+, which validates core hardware and software troubleshooting skills without requiring a degree. Build hands-on experience through a home lab, volunteer IT work, or a help desk internship. Then apply to entry-level Tier 1 support roles and work toward Network+ or a Microsoft certification as you advance.
Can you get hired as an it support specialist with little or no experience?
Yes, many employers hire candidates without formal work experience if you hold a current CompTIA A+ or Microsoft certification. Building a home lab where you configure networks, troubleshoot operating systems, and document your fixes gives you concrete examples to discuss in interviews. Entry-level help desk and desktop support roles are the most accessible starting points, often requiring only a certification and demonstrated problem-solving ability.
What does the it support specialist interview process look like?
Most processes start with a recruiter screen focused on your certifications and tool experience, followed by a technical interview where you walk through a real or hypothetical troubleshooting scenario step by step. Some employers add a short practical assessment, such as diagnosing a simulated ticket. Final rounds typically involve a conversation with the IT manager about team fit, shift expectations, and escalation procedures.
Where can I find and apply to it support specialist jobs?
You can find and apply to it support specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, certifications, and preferred work environment, then apply directly to each listing that fits.
See All 1,412+ IT Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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