Entry Level IT Support Specialist Jobs
New grad it support specialist jobs draw recent graduates and entry level candidates with zero to two years of experience, where a strong homelab project or internship background can matter more than a long resume. Most openings are on-site roles across Technology & Software, Retail, and Education, with employers like Amazon, OpenAI, and iHerb hiring at this level now.
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DESCRIPTION
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
Responsibilities include, but are not limited to:
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- Experience troubleshooting integrated and interdependent computer systems
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, NJ, Burlington - 23.50 - 37.74 USD hourly
DESCRIPTION
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
Responsibilities include, but are not limited to:
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- Experience troubleshooting integrated and interdependent computer systems
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, NJ, Burlington - 23.50 - 37.74 USD hourly
See All 83 Entry Level IT Support Specialist Jobs
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Find JobsEntry Level IT Support Specialist Job Market
Who's Hiring
- Amazon27
- OpenAI4
- iHerb2
- Altruist2
Top Industries Hiring
- Technology & Software17
- Retail8
- Education7
- Consulting & Professional Services5
- Science & Research4
Entry Level IT Support Specialist Jobs: Frequently Asked Questions
How do I get an entry level it support specialist job?
Entry level it support specialist roles reward candidates who can demonstrate hands-on ability even without years of paid experience. Hiring managers at this level look for CompTIA A+ or Network+ certification, a homelab or personal project you can describe confidently, and any internship or help-desk volunteer work. Tailoring your resume to show troubleshooting wins and soft skills like clear communication gives you a real edge over applicants who list duties alone.
Which companies hire entry level it support specialists?
Companies hiring entry level it support specialists right now include Amazon, OpenAI, and iHerb, based on current listings on Migrate Mate as of September 2026. At this level, hiring comes from a broad mix of employers, including managed service providers, mid-size enterprises, healthcare organizations, and government contractors that consistently onboard junior talent to fill help-desk and desktop-support pipelines.
Are there remote entry level it support specialist jobs?
Yes, though on-site roles still dominate at the entry level. About 6% of entry level it support specialist openings are remote or hybrid as of September 2026, which means candidates willing to work on-site will see the widest range of opportunities while remote-only applicants can still find a meaningful share of postings worth targeting.
Are these new grad it support specialist jobs?
Yes, the listings on this page include new grad, recent graduate, and junior it support specialist roles. A new-grad-friendly posting typically welcomes zero to two years of experience, accepts internships or academic projects in place of full-time history, and does not require prior enterprise certifications. If a job description mentions training programs or encourages recent graduates to apply, that is a strong signal the role is built for candidates just entering the field.
Which industries hire the most entry level it support specialists?
Entry Level it support specialist roles concentrate in Technology & Software, Retail, and Education, based on current listings on Migrate Mate as of September 2026. These sectors tend to drive consistent entry level hiring because they maintain large end-user environments, refresh hardware regularly, and rely on help-desk pipelines to develop the junior talent they later promote into systems administration and network roles.