Remote IT Support Specialist Jobs
Remote IT Support Specialist jobs are open across the U.S. at remote-first companies and distributed teams in sectors like software, managed services, healthcare technology, and financial services. Employers hiring remotely right now include Viant Medical, Gritter Francona, and ONEOK. Find a role that fits below and apply directly.
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Showing 5 of 35+ Remote IT Support Specialist jobs
About us
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
IT Support Specialist - REMOTE - Part-Time - MONDAY ONLY!
We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for MONDAYS in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams.
The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting.
Responsibilities
- Respond to inbound service desk calls and self-service support tickets.
- Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues.
- Document issue details, troubleshooting steps, and resolution status in a ticketing system.
- Use prior records and problem-solving skills to help identify root causes.
- Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams.
- Provide timely, accurate, and professional support to end users.
- Support full-time service desk coverage requirements.
Minimum Qualifications
- High school diploma or equivalent.
- At least 1 year of related customer service, call center, help desk, or IT support experience.
- Ability to meet applicable public trust or suitability requirements.
- Basic knowledge of end-user hardware, software, networking, and access support.
- Strong communication, customer service, and documentation skills.
Preferred Qualifications
- Experience in a help desk, call center, or enterprise service desk environment.
- Familiarity with Windows and Mac operating systems.
- Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access.
- Experience using ticketing or ITSM tools such as ServiceNow or similar platforms.
- Demonstrated ability to resolve issues efficiently and escalate appropriately.
If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!
Benefits at Itero Group
At Itero Group, we're proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
- Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
- Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
- Retirement Savings: 401(k) plan with company match and auto-enrollment.
- Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
- Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
- Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
Join us and enjoy a benefits package designed with you in mind!
Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.
About us
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
IT Support Specialist - REMOTE - Part-Time - MONDAY ONLY!
We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for MONDAYS in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams.
The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting.
Responsibilities
- Respond to inbound service desk calls and self-service support tickets.
- Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues.
- Document issue details, troubleshooting steps, and resolution status in a ticketing system.
- Use prior records and problem-solving skills to help identify root causes.
- Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams.
- Provide timely, accurate, and professional support to end users.
- Support full-time service desk coverage requirements.
Minimum Qualifications
- High school diploma or equivalent.
- At least 1 year of related customer service, call center, help desk, or IT support experience.
- Ability to meet applicable public trust or suitability requirements.
- Basic knowledge of end-user hardware, software, networking, and access support.
- Strong communication, customer service, and documentation skills.
Preferred Qualifications
- Experience in a help desk, call center, or enterprise service desk environment.
- Familiarity with Windows and Mac operating systems.
- Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access.
- Experience using ticketing or ITSM tools such as ServiceNow or similar platforms.
- Demonstrated ability to resolve issues efficiently and escalate appropriately.
If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!
Benefits at Itero Group
At Itero Group, we're proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
- Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
- Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
- Retirement Savings: 401(k) plan with company match and auto-enrollment.
- Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
- Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
- Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
Join us and enjoy a benefits package designed with you in mind!
Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.
See All 35 Remote IT Support Specialist Jobs
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Find JobsRemote IT Support Specialist Job Market
Who's Hiring
- Viant Medical4
- Gritter Francona3
- ONEOK1
- SDTEK1
- Simbe1
Top Industries Hiring
- Medical Devices4
- Technology & Software3
- Energy1
- Retail1
- Education1
What Employers Look For
The qualifications that appear most often in remote IT support specialist jobs.
- CompTIA A+ certification or equivalent hands-on hardware and software troubleshooting experience
- Proficiency with Windows 10/11 and macOS in a managed enterprise environment
- Experience using a help desk ticketing system such as ServiceNow, Zendesk, or Jira
- Strong written and verbal communication skills for end-user support and documentation
- Active Directory and Office 365 administration including user provisioning and access management
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote IT Support Specialist Job Search
Apply early to remote roles that fit
Migrate Mate lists remote it support specialist openings from across the U.S. in one place, so you can find roles that match your experience and apply directly. Remote postings at well-known companies fill fast, so applying on day one improves your chances.
Document your remote support toolkit
List every remote access and monitoring tool you've used, including specific platforms like RDP, TeamViewer, ConnectWise, or Jira Service Management. Remote employers screen for this directly because there's no time to train someone on tools they've never touched.
Show async communication skills upfront
Remote it support specialists resolve issues through tickets, chat, and written documentation, not verbal walkthroughs. Write your resume bullet points as concise incident summaries and bring the same clarity to your cover letter to prove you communicate well in writing.
Prepare for remote technical screening rounds
Many remote employers use scenario-based video interviews where you walk through a troubleshooting process out loud. Practice explaining your diagnostic steps clearly without a shared screen, and be ready to describe how you'd escalate an issue when you can't physically inspect a device.
Build a home lab to fill experience gaps
Set up a small virtualized environment using free tools to simulate real support scenarios, then document the problems you created and resolved. Remote hiring managers respond well to candidates who can point to specific, self-directed work rather than coursework alone.
Remote IT Support Specialist Jobs: Frequently Asked Questions
How do I get a remote it support specialist job?
Remote it support specialist roles go to candidates who can demonstrate self-direction and clear written communication, because remote teams rely on async troubleshooting and documentation rather than walking over to a desk. Remote-first SaaS companies, managed service providers, and distributed enterprises are the most consistent hirers. Certifications like CompTIA A+, Network+, or Microsoft 365 Fundamentals strengthen your profile, and showing experience with remote support tools such as RDP, ticketing systems, and remote monitoring software gives you a concrete edge.
Which companies hire remote it support specialists?
Remote it support specialist roles are posted by Viant Medical, Gritter Francona, and ONEOK and others right now, based on current remote listings on Migrate Mate as of June 2026. The companies hiring most consistently are remote-first technology firms, managed service providers, and distributed teams in healthcare IT and financial services.
Can you get a remote it support specialist job with no experience?
Yes, but remote entry-level roles are harder to land than in-office ones because employers expect you to troubleshoot independently from day one without on-site supervision. Your best path is completing a recognized certification like CompTIA A+, building a home lab to document real troubleshooting scenarios, and targeting small remote-first companies or MSPs that explicitly list entry-level remote openings. A strong written communication style and familiarity with ticketing and remote access tools will open doors.
Do you need a degree for remote it support specialist jobs?
Not always. Most remote employers weigh practical skills and certifications more heavily than a four-year degree for it support specialist roles. CompTIA A+, Network+, and vendor-specific credentials like Microsoft Certified: Modern Desktop Administrator Associate carry real weight. Documented hands-on experience with remote support tools, clear written communication, and a portfolio of resolved issues often matter more than formal education in hiring decisions.
Which industries hire the most remote it support specialists?
Remote it support specialist roles concentrate in Medical Devices, Technology & Software, and Energy, based on current remote listings on Migrate Mate as of June 2026. These sectors employ large distributed workforces that depend on reliable remote technical support to keep teams productive across multiple time zones and locations.
See All 35 Remote IT Support Specialist Jobs
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