Technical Support Jobs
Technical Support jobs are open across software, healthcare IT, telecommunications, financial services, and managed service providers, from entry-level help desk to senior engineer and team lead, with specializations in desktop support, cloud infrastructure, and SaaS platform support. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 1,190+ Technical Support jobs
- Join a passionate US team at a worldwide leading educational video company
- Support our customers and enhance video learning experiences for schools
- Full-time permanent position, working remotely or in our Charleston office
Why Join Us?
Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are. At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organization. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment. Are you ready to take your first step with us?
The Role
We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US for both ClickView and Streamable Learning. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community. This role offers you the opportunity to lead the product support function in the US, whilst being supported by an enthusiastic and professional team globally. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.
Your Responsibilities Include
- Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
- Serving as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
- Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
- Troubleshooting and resolving technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams
- Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
- Running daily live zoom programs for customers and providing technical support to our customers
- Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules
- Ad hoc tasks such as supporting with landing pages and making modifications to our programs as required
- You'll also be supporting our UK customers with technical support and SSO setup as required
Nice To Have Skills
- Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
- Experience of working with and technically supporting SaaS products
- K-12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
- Experience working with Salesforce CRM
Benefits
- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave
- 401k match and Platinum health insurance - (80% coverage) with vision and dental included
- Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year
- Generous parental leave policy - offering 16 week’s full pay
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
- Join a passionate US team at a worldwide leading educational video company
- Support our customers and enhance video learning experiences for schools
- Full-time permanent position, working remotely or in our Charleston office
Why Join Us?
Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are. At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organization. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment. Are you ready to take your first step with us?
The Role
We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US for both ClickView and Streamable Learning. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community. This role offers you the opportunity to lead the product support function in the US, whilst being supported by an enthusiastic and professional team globally. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.
Your Responsibilities Include
- Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
- Serving as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
- Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
- Troubleshooting and resolving technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams
- Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
- Running daily live zoom programs for customers and providing technical support to our customers
- Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules
- Ad hoc tasks such as supporting with landing pages and making modifications to our programs as required
- You'll also be supporting our UK customers with technical support and SSO setup as required
Nice To Have Skills
- Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
- Experience of working with and technically supporting SaaS products
- K-12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
- Experience working with Salesforce CRM
Benefits
- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave
- 401k match and Platinum health insurance - (80% coverage) with vision and dental included
- Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year
- Generous parental leave policy - offering 16 week’s full pay
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
Technical Support Jobs by Experience Level
Top Cities Hiring Technical Supports
Explore technical support openings in the cities hiring most right now.
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Find Technical Support JobsTechnical Support Job Market
Who's Hiring
- Amazon17
- Thermo Fisher Scientific13
- SBF Search10
- Motorola Solutions10
- Jack Henry & Associates10
Top Industries Hiring
- Technology & Software75
- Manufacturing29
- Electronics & Hardware20
- Consulting & Professional Services10
- Agriculture & Farming7
What Employers Look For
The qualifications that appear most often in technical support jobs.
- 1-3 years of experience troubleshooting hardware, software, and network connectivity issues
- Proficiency with ticketing systems and remote desktop or access tools
- CompTIA A+ or equivalent entry-level IT certification preferred or required
- Strong verbal and written communication skills for end-user and escalation interactions
- Working knowledge of Windows and macOS operating environments
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Technical Support Job Search
Tailor your resume to ticket systems
List the specific ticketing and remote-access tools you've used, such as service desk platforms or remote desktop software, by name. Hiring managers scan for tool familiarity before anything else, and a generic 'troubleshooting experience' line won't get you past an ATS.
Earn a vendor certification before applying
CompTIA A+, Network+, or a vendor-specific certification from Microsoft or Google signals baseline competency that many entry-level technical support postings require. Certifications often substitute for years of experience in screening, so prioritize them if your work history is thin.
Filter openings by support tier level
Tier 1 roles handle password resets and basic triage. Tier 2 and Tier 3 roles require deeper diagnostic and scripting skills. Applying to roles at the wrong tier wastes time on both sides, so match the tier explicitly stated in the job description to your actual depth of troubleshooting experience.
Apply early to roles that fit
Migrate Mate lists technical support openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Demonstrate documentation skills in interviews
Interviewers for technical support roles frequently ask you to walk through how you'd document a resolved ticket or write a knowledge-base article. Prepare a short, clear example from past work. Strong documentation habits separate candidates who just fix problems from those who prevent recurring ones.
Negotiate shift coverage during the offer stage
Many technical support roles cover evenings, weekends, or on-call rotations, and employers often leave shift expectations vague until you ask. Confirm the exact schedule and on-call frequency before accepting. Negotiating schedule clarity up front is far easier than renegotiating it after your first week.
Technical Support Jobs: Frequently Asked Questions
Which companies are hiring the most technical supports?
Amazon, Thermo Fisher Scientific, and SBF Search are hiring the most technical supports right now, with openings concentrated in Texas, California, and Florida, based on current listings on Migrate Mate as of August 2026. Demand is heaviest at large managed service providers and enterprise SaaS companies running 24/7 support operations.
How many technical support jobs are remote?
About 51% of technical support openings are fully remote or hybrid as of August 2026, making it one of the more remote-accessible IT roles available. Cloud support, SaaS platform support, and software helpdesk positions are the most likely to be fully remote, while roles involving on-site hardware or lab environments typically require in-person presence.
How do you become a technical support?
Start by building foundational IT knowledge through a CompTIA A+ certification or an associate degree in information technology. Practice troubleshooting on personal or lab hardware to develop real diagnostic instincts. Apply for entry-level help desk or Tier 1 roles to gain ticketed work experience, then pursue vendor certifications to advance toward Tier 2 and Tier 3 positions over time.
Can you get hired in technical support with little or no experience?
Yes, entry-level technical support roles are one of the most accessible points of entry into IT. Employers hiring at Tier 1 prioritize certifications like CompTIA A+ and demonstrated eagerness to learn over work history. Volunteering to manage tech for a school, nonprofit, or community organization and documenting what you fixed strengthens your resume when paid experience is limited.
What does the technical support interview process look like?
Most technical support interviews begin with a phone screen focused on your tools background and availability for shift coverage. A technical assessment follows, often a written scenario or live troubleshooting walkthrough where you diagnose a simulated user issue step by step. Final rounds typically include a conversation with a team lead assessing communication style and escalation judgment, since how you talk to frustrated users matters as much as how you fix their problems.
Where can I find and apply to technical support jobs?
You can find and apply to technical support jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits.
See All 1,190+ Technical Support Jobs
Find roles that match your experience and apply in just a few clicks.
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