Technical Support Jobs in Washington, DC
Technical support jobs in Washington concentrate in the Capitol Hill corridor, the CBD, and NoMa, across federal IT contractors, cybersecurity firms, healthcare networks, and SaaS companies. Employers hiring right now include OPEXUS, Thermo Fisher Scientific, and Aptiv. Find a role that fits below and apply directly.
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Showing 5 of 15+ Technical Support jobs
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
HOW JOB TITLE WILL MAKE AN IMPACT
- The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
WHAT YOU’LL NEED TO SUCCEED
- The applicant must have a technical background
- Experience working on service desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
- Technical degree preferred
- Contract requires US Citizenship and the candidate must be able to obtain a public trust.
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
- may vary based on technical training, certification(s), or degree
Azure Fundamentals (AZ-900) - Microsoft - Microsoft
CompTIA - Security+ - CompTIA - CompTIA
ITIL Foundation - ITIL - ITIL
Salary and Benefit Information
View information about benefits and our total rewards program.
Our Identity Verification Process
About Our Work
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
HOW JOB TITLE WILL MAKE AN IMPACT
- The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
WHAT YOU’LL NEED TO SUCCEED
- The applicant must have a technical background
- Experience working on service desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
- Technical degree preferred
- Contract requires US Citizenship and the candidate must be able to obtain a public trust.
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
- may vary based on technical training, certification(s), or degree
Azure Fundamentals (AZ-900) - Microsoft - Microsoft
CompTIA - Security+ - CompTIA - CompTIA
ITIL Foundation - ITIL - ITIL
Salary and Benefit Information
View information about benefits and our total rewards program.
Our Identity Verification Process
About Our Work
See All 15 Technical Support Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Technical Support JobsTechnical Support Job Market in Washington
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
- Healthcare & Medical Services
Technical Support Jobs in Washington: Frequently Asked Questions
How do I get a technical support job in Washington?
Washington's technical support market is driven by federal IT contracting, think tanks, associations, and a growing private-sector tech corridor in NoMa and the Southwest Waterfront. Candidates with help desk certifications like CompTIA A+ or experience supporting government agency environments stand out locally. Targeting mid-size contractors and managed service providers that hold federal contracts is one of the most direct paths into steady technical support work in the city.
Which companies hire technical supports in Washington?
Washington technical support roles are posted by OPEXUS, Thermo Fisher Scientific, and Aptiv and others right now, based on current listings on Migrate Mate as of July 2026. The local market is especially active among federal IT contractors, government-adjacent nonprofits, and healthcare systems with headquarters or major operations in the District.
Are there remote technical support jobs in Washington?
Yes, though it depends on the role: desk-based and software-focused support positions are far more remote-friendly than hands-on hardware or on-site agency roles. About 67% of technical support openings tied to Washington are remote or hybrid as of July 2026, reflecting strong demand from SaaS and cloud-services employers. Fully on-site roles remain common among federal contractors requiring physical presence or security clearance.
How can I get a technical support job in Washington with little or no experience?
The most realistic entry path in Washington is targeting IT help desk roles at mid-size federal contractors and managed service providers, which frequently hire candidates with CompTIA A+ certification or relevant coursework in lieu of formal experience. Community colleges like Northern Virginia Community College offer credit-bearing IT programs with local employer pipelines. Lateral moves from customer-facing roles at healthcare networks or tech-forward associations also open doors to junior technical support positions in the District.
Which industries hire the most technical supports in Washington?
Washington technical support roles concentrate in Construction & Real Estate and Healthcare & Medical Services, based on current listings on Migrate Mate as of July 2026. The District's outsized federal presence and dense cluster of government contractors, policy organizations, and healthcare systems create sustained, year-round demand for technical support across those sectors.
Related Jobs in District of Columbia
See All 15 Technical Support Jobs in Washington
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