IT Service Management Jobs in District of Columbia
IT Service Management jobs in District of Columbia are among the most active in the country, concentrated in federal IT operations, defense contracting, and government-adjacent consulting firms that fill the District's commercial corridors. Most hiring runs through Washington D.C. proper, with notable activity in nearby Tysons Corner and Bethesda, where employers like Leidos, Booz Allen Hamilton, and SAIC maintain large technology divisions. The most sought-after specialties are ITIL process management, ServiceNow administration, and incident and change management supporting federal infrastructure. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 10+ IT Service Management jobs
Job Family:
Management Consulting
Travel Required:
Clearance Required:
What You Will Do:
- Provide a broad range of technical services in support of DOT’s Information Technology (IT) portfolio, Capital Planning and Investment Control (CPIC) and investment management processes and functions, to include:
- DOT-Wide IT Portfolio Management Support
- Budget Formulation Support
- Budget Execution Support
- Business Process Reengineering
You will also perform research on government-wide and DOT IT policy; validate IT budget formulation and execution IT data.
Track progress on workflows
Develop meeting minutes and track actions.
Perform document control
Support reporting of IT formulation and execution data
Be responsive and proactive in responding to client needs.
What You Will Need:
Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST".
Based on our contractual obligations, candidate must be located within the United States and US Citizen.
Bachelor’s degree from an accredited college/university.
One (1) to Three (3) years of experience.
Work on-site at DOT HQ in Washington DC.
Understanding of how to prioritize tasks
Background in financial management with the ability perform detailed analysis on IT budget formulation and execution data.
Attention to detail, work in a matrixed team.
What Would Be Nice To Have:
Experience with OMB IT portfolio management and CPIC data, processes, and reporting.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Job Family:
Management Consulting
Travel Required:
Clearance Required:
What You Will Do:
- Provide a broad range of technical services in support of DOT’s Information Technology (IT) portfolio, Capital Planning and Investment Control (CPIC) and investment management processes and functions, to include:
- DOT-Wide IT Portfolio Management Support
- Budget Formulation Support
- Budget Execution Support
- Business Process Reengineering
You will also perform research on government-wide and DOT IT policy; validate IT budget formulation and execution IT data.
Track progress on workflows
Develop meeting minutes and track actions.
Perform document control
Support reporting of IT formulation and execution data
Be responsive and proactive in responding to client needs.
What You Will Need:
Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST".
Based on our contractual obligations, candidate must be located within the United States and US Citizen.
Bachelor’s degree from an accredited college/university.
One (1) to Three (3) years of experience.
Work on-site at DOT HQ in Washington DC.
Understanding of how to prioritize tasks
Background in financial management with the ability perform detailed analysis on IT budget formulation and execution data.
Attention to detail, work in a matrixed team.
What Would Be Nice To Have:
Experience with OMB IT portfolio management and CPIC data, processes, and reporting.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
See All 10 IT Service Management Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
IT Service Management Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
What District of Columbia Employers Look For
The qualifications that appear most often in IT service management jobs across District of Columbia.
- ITIL 4 Foundation certification or higher required by most District of Columbia employers
- Experience with ServiceNow or a comparable ITSM platform in an enterprise environment
- Bachelor's degree in information technology, computer science, or a related field
- Ability to obtain or maintain a federal security clearance for government-facing roles
- Demonstrated experience managing incident, change, and problem management processes
- Strong communication skills for coordinating across technical teams and agency stakeholders
IT Service Management Jobs in District of Columbia: Frequently Asked Questions
How do you become a it service management in District of Columbia?
The standard path starts with a bachelor's degree in information technology or a related field, followed by earning ITIL Foundation certification, which is the baseline credential expected by most District of Columbia employers. Because so much hiring here flows through federal contracts, candidates who pursue a CompTIA Security+ or begin the process for a public trust or Secret clearance are significantly more competitive. Large District of Columbia contractors often post associate-level ITSM roles for recent graduates looking to build their credentials on the job.
How much do IT service managements make in District of Columbia?
IT service managements in District of Columbia earn a median of about $195,190 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $126,520 for the lowest 10% to over $286,280 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in District of Columbia?
District of Columbia it service management roles are posted by Hui Huliau, Aalis Management Consulting, and Guidehouse and others right now, based on current listings on Migrate Mate as of September 2026. The District's heavy concentration of federal agencies and defense contractors means most large-scale ITSM openings are tied to government IT programs or the consulting firms that support them.
Which District of Columbia cities have the most it service management jobs?
Washington account for the highest concentration of it service management openings in District of Columbia. Washington D.C. itself dominates because federal agencies and their direct contractors are headquartered there, while nearby Tysons Corner and Bethesda host major technology and consulting offices that support government clients across the region.
Are there remote it service management jobs in District of Columbia?
Yes, and they're more common than in many IT specialties because much of the coordination work in service management can be done remotely. About 50% of it service management openings tied to District of Columbia are remote or hybrid as of September 2026, reflecting employer flexibility since the pandemic. Roles centered on process governance, reporting, and stakeholder communication are the most likely to offer remote or hybrid arrangements, while positions tied to cleared government programs typically require on-site presence.
How can I get hired as a it service management in District of Columbia with little or no experience?
The most realistic entry point is an IT help desk or desktop support role inside a federal contractor, where you gain direct exposure to ITSM tools and processes used on government programs. Firms like Leidos and SAIC post junior service desk and IT operations analyst roles that serve as feeders into ITSM careers. Earning your ITIL Foundation certification before applying signals commitment and is inexpensive to obtain. Candidates who can reference hands-on ServiceNow experience, even from a lab environment, stand out for associate-level openings.
Where can I find and apply to it service management jobs in District of Columbia?
You can find and apply to it service management jobs in District of Columbia on Migrate Mate, which lists current openings across the District of Columbia market. Search the roles available, find the ones that match your experience and focus area, and apply directly to the ones that fit.
See All 10 IT Service Management Jobs in District of Columbia
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