IT Service Management Jobs in Arizona
IT Service Management jobs in Arizona are in strong demand, concentrated in financial services, healthcare systems, government contracting, and the large technology sector that has taken root in metropolitan Phoenix and Tucson. Hiring runs from entry-level service desk analysts and ITSM coordinators through senior ITIL architects and IT operations managers, with the heaviest activity in Phoenix, Scottsdale, and Tempe. Employers with a lasting Arizona footprint include Intel, Banner Health, and American Express, all of which maintain significant IT operations in the state, and the most sought-after specialties are ITIL process management, ServiceNow administration, and IT operations center leadership. Find a role that fits below and apply directly.
Find IT Service Management JobsOverview
Open roles7
Top employerSprouts Farmers Market
Top cityPhoenix, AZ
Cities hiring3
Work type100% Hybrid
Top industryBanking
Showing 5 of 7+ IT Service Management jobs
Senior Director IT Product Management
We won't show you this job again
New 12h ago
Sprouts Farmers Market
Senior Director IT Product Management
Phoenix, Arizona
New 12h ago
Senior Manager IT Product Management
We won't show you this job again
Added 5d ago
Sprouts Farmers Market
Senior Manager IT Product Management
Phoenix, Arizona
Added 5d ago
Senior Director IT Product Management – Marketing & Customer Technology
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Added 5d ago
Sprouts Farmers Market
Senior Director IT Product Management – Marketing & Customer Technology
Phoenix, Arizona
Added 5d ago
IT Programmer Senior Analyst (Asset Management)
We won't show you this job again
Added 2w ago
City of Chandler, AZ
IT Programmer Senior Analyst (Asset Management)
Chandler, Arizona
Added 2w ago
K
IT Vendor Management Lead
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K
Added 1mo ago
Kahala Management LLC
IT Vendor Management Lead
Scottsdale, Arizona
Added 1mo ago
New 12h ago
Senior Director IT Product Management
Sprouts Farmers Market·Phoenix, Arizona
Job functions:
Bachelor's degree in business
10,000+ employees
Job Description
Overview:
Experience with the following Retail Store Systems a plus:
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
California Residents: We collect information in accordance with California law, please see here for more information.
The Senior Director of IT Product Management (Retail Products) serves as a key leader responsible for owning and developing strategic plans for IT products throughout the organization in partnership with SVP or VP, IT Product Management. This position directs and cultivates a team of IT product managers, ensuring technology initiatives are closely aligned with overarching business objectives. The Senior Director is tasked with developing and implementing comprehensive product roadmaps, overseeing the delivery of complex, high-quality portfolios, and leading cross-functional teams to drive business growth, foster innovation, and achieve operational excellence with short to mid-term impact on results. #LI-AD1
Essential Functions:
- Own and develop a strategic, multi-year product vision for a portfolio of IT offerings that supports organizational goals and addresses customer requirements, while integrating analysis of relevant industry developments.
- Provide leadership in strategic planning and roadmap development, prioritizing initiatives that deliver business value, enhance operational efficiencies, and address customer needs.
- Proactively engage with stakeholders to collect insights, manage expectations, and communicate the progress of strategic initiatives.
- Oversee the IT product portfolio to ensure effective resource & cost allocation, robust risk management, and alignment with organizational priorities.
- Initiate and collaborate on strategic changes that create lasting impact across IT, business functions, and vendor partnerships, extending beyond individual areas of responsibility.
- Manage and lead, mentor, and develop a team of IT product managers, fostering a culture of innovation, accountability, and ongoing improvement.
- Responsible for making significant improvements in best practices across product management, as well as agile methodologies.
- Work to influence others through collaborating closely with cross-functional teams and external vendors to ensure comprehensive end-to-end product management—from ideation through development, testing, launch, and post-launch optimization.
- Proactively assess and anticipate cross-functional team requirements, inform departmental leaders accordingly, and serve as a thought leader within the organization.
- Demonstrate ownership of complex and diverse portfolios.
- Determine work prioritization by offering critical insights into value, scope, cost, and resource allocation.
- Manage both project budgets and Cost Center budgets as required.
- Ensure team adherence to project management and Scrum processes, working closely with the IT & Enterprise Project Management leadership, providing guidance and coaching to support proper governance of change management initiatives.
- Serve as the primary point of contact for all product-related matters, ensuring ongoing stakeholder alignment and a unified understanding of product objectives.
- Establish a support operating model designed to address escalated calls when On Call team members are unable to resolve issues independently.
- Define for new solutions and maintain accountability for SOX Controls as required.
- Drive the implementation and continuous improvement of agile methodologies to foster iterative development and expedite feedback cycles, leading to enhanced product outcomes.
- Develop and enforce processes and standards that promote efficient and consistent product management practices throughout the organization.
- Collaborate with the AI Center of Excellence team to conceptualize and deploy AI solutions within their respective portfolios, either through strategic in-house development initiatives or by integrating essential partner technologies into routine operations.
Knowledge Skills & Abilities
- Bachelor's in business, computer science, engineering, or equivalent experience
- 15+ years in product management, 7+ in senior leadership roles
- Experience leading complex IT product portfolios and large-scale strategies
- Knowledgeable in product frameworks and Agile methods
- Excellent leadership, mentorship, and team building
- Strong analytical and decision-making skills
- Effective communicator with proven stakeholder management
Experience with the following Retail Store Systems a plus:
- NCR Point of Sales (POS) or similar POS experience (Toshiba, GK System) or similar POS or QSR experience
- Logile Workforce Management or similar Task & Workforce Management and process experience
- Fresh Management Solutions (Production Planning, Expiration Date & Markdown Management) or similar process and solution experience
- In-Store Ordering, Inventory and BOPIS Management process and solution experience
- In-Store Technology (Mobile, Smart Cart, Computer Vision) application and implementation experience
- Microsoft PowerBI Store Reporting, BI and AI or similar experience
Core Competencies
Communication: Convey information, ideas, and feedback clearly and concisely in an engaging manner that helps others understand and retain the message; listening actively to others.
Customer Focus: Place a high priority on the customer’s perspective when making decisions and taking action; implementing service practices that meet the customers’ and own organization’s needs.
Driving for Results: Set SMART goals and measure progress; tenaciously working to meet or exceed goals and making continuous improvement. Seeking innovative ways to solve problems that result in unique and differentiated solutions.
Positive Approach: Demonstrate a positive attitude in the face of difficult or challenging situations; provide an uplifting (yet realistic) outlook on what the future holds and the opportunities it might present.
Coaching and Developing Others: Engaging team members and teams in developing and committing to individual development plans that target specific behaviors, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities; planning and supporting the development of individual skills and abilities.
Leading Change: Encouraging others to implement better approaches to address problems and opportunities leading to the implementation and acceptance of change.
Strategic Planning: Obtaining information and identifying key issues and relationships relevant to achieve a long-range goal; committing to a course of action to accomplish a long-range goal after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
Benefits:
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
- Competitive pay
- Sick time plan that you can use to support you or your immediate families health
- Opportunities for career growth
- 15% discount for you and one other family member in your household on all purchases made at Sprouts
- Flexible schedules
- Employee Assistance Program (EAP)
Eligibility requirements may apply for the following benefits:
- 401(K) Retirement savings plan with a generous company match
- Affordable benefit coverage, including medical, dental vision
- Paid parental leave for both mothers and fathers
- Pre-tax Flexible Spending Accounts for healthcare and dependent care
- Company paid life insurance and short-term disability coverage
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
California Residents: We collect information in accordance with California law, please see here for more information.
Sprouts Farmers Market
Senior Director IT Product Management
Phoenix, Arizona
New 12h ago10,000+ employees
Job functions:
Bachelor's degree in business
Job Description
Overview:
Experience with the following Retail Store Systems a plus:
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
California Residents: We collect information in accordance with California law, please see here for more information.
The Senior Director of IT Product Management (Retail Products) serves as a key leader responsible for owning and developing strategic plans for IT products throughout the organization in partnership with SVP or VP, IT Product Management. This position directs and cultivates a team of IT product managers, ensuring technology initiatives are closely aligned with overarching business objectives. The Senior Director is tasked with developing and implementing comprehensive product roadmaps, overseeing the delivery of complex, high-quality portfolios, and leading cross-functional teams to drive business growth, foster innovation, and achieve operational excellence with short to mid-term impact on results. #LI-AD1
Essential Functions:
- Own and develop a strategic, multi-year product vision for a portfolio of IT offerings that supports organizational goals and addresses customer requirements, while integrating analysis of relevant industry developments.
- Provide leadership in strategic planning and roadmap development, prioritizing initiatives that deliver business value, enhance operational efficiencies, and address customer needs.
- Proactively engage with stakeholders to collect insights, manage expectations, and communicate the progress of strategic initiatives.
- Oversee the IT product portfolio to ensure effective resource & cost allocation, robust risk management, and alignment with organizational priorities.
- Initiate and collaborate on strategic changes that create lasting impact across IT, business functions, and vendor partnerships, extending beyond individual areas of responsibility.
- Manage and lead, mentor, and develop a team of IT product managers, fostering a culture of innovation, accountability, and ongoing improvement.
- Responsible for making significant improvements in best practices across product management, as well as agile methodologies.
- Work to influence others through collaborating closely with cross-functional teams and external vendors to ensure comprehensive end-to-end product management—from ideation through development, testing, launch, and post-launch optimization.
- Proactively assess and anticipate cross-functional team requirements, inform departmental leaders accordingly, and serve as a thought leader within the organization.
- Demonstrate ownership of complex and diverse portfolios.
- Determine work prioritization by offering critical insights into value, scope, cost, and resource allocation.
- Manage both project budgets and Cost Center budgets as required.
- Ensure team adherence to project management and Scrum processes, working closely with the IT & Enterprise Project Management leadership, providing guidance and coaching to support proper governance of change management initiatives.
- Serve as the primary point of contact for all product-related matters, ensuring ongoing stakeholder alignment and a unified understanding of product objectives.
- Establish a support operating model designed to address escalated calls when On Call team members are unable to resolve issues independently.
- Define for new solutions and maintain accountability for SOX Controls as required.
- Drive the implementation and continuous improvement of agile methodologies to foster iterative development and expedite feedback cycles, leading to enhanced product outcomes.
- Develop and enforce processes and standards that promote efficient and consistent product management practices throughout the organization.
- Collaborate with the AI Center of Excellence team to conceptualize and deploy AI solutions within their respective portfolios, either through strategic in-house development initiatives or by integrating essential partner technologies into routine operations.
Knowledge Skills & Abilities
- Bachelor's in business, computer science, engineering, or equivalent experience
- 15+ years in product management, 7+ in senior leadership roles
- Experience leading complex IT product portfolios and large-scale strategies
- Knowledgeable in product frameworks and Agile methods
- Excellent leadership, mentorship, and team building
- Strong analytical and decision-making skills
- Effective communicator with proven stakeholder management
Experience with the following Retail Store Systems a plus:
- NCR Point of Sales (POS) or similar POS experience (Toshiba, GK System) or similar POS or QSR experience
- Logile Workforce Management or similar Task & Workforce Management and process experience
- Fresh Management Solutions (Production Planning, Expiration Date & Markdown Management) or similar process and solution experience
- In-Store Ordering, Inventory and BOPIS Management process and solution experience
- In-Store Technology (Mobile, Smart Cart, Computer Vision) application and implementation experience
- Microsoft PowerBI Store Reporting, BI and AI or similar experience
Core Competencies
Communication: Convey information, ideas, and feedback clearly and concisely in an engaging manner that helps others understand and retain the message; listening actively to others.
Customer Focus: Place a high priority on the customer’s perspective when making decisions and taking action; implementing service practices that meet the customers’ and own organization’s needs.
Driving for Results: Set SMART goals and measure progress; tenaciously working to meet or exceed goals and making continuous improvement. Seeking innovative ways to solve problems that result in unique and differentiated solutions.
Positive Approach: Demonstrate a positive attitude in the face of difficult or challenging situations; provide an uplifting (yet realistic) outlook on what the future holds and the opportunities it might present.
Coaching and Developing Others: Engaging team members and teams in developing and committing to individual development plans that target specific behaviors, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities; planning and supporting the development of individual skills and abilities.
Leading Change: Encouraging others to implement better approaches to address problems and opportunities leading to the implementation and acceptance of change.
Strategic Planning: Obtaining information and identifying key issues and relationships relevant to achieve a long-range goal; committing to a course of action to accomplish a long-range goal after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
Benefits:
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
- Competitive pay
- Sick time plan that you can use to support you or your immediate families health
- Opportunities for career growth
- 15% discount for you and one other family member in your household on all purchases made at Sprouts
- Flexible schedules
- Employee Assistance Program (EAP)
Eligibility requirements may apply for the following benefits:
- 401(K) Retirement savings plan with a generous company match
- Affordable benefit coverage, including medical, dental vision
- Paid parental leave for both mothers and fathers
- Pre-tax Flexible Spending Accounts for healthcare and dependent care
- Company paid life insurance and short-term disability coverage
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
California Residents: We collect information in accordance with California law, please see here for more information.
See All 7 IT Service Management Jobs in Arizona
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Find IT Service Management JobsIT Service Management Jobs by City in Arizona
Where Arizona roles are concentrated, by current openings.
Phoenix
4 jobsChandler
1 jobScottsdale
1 jobIT Service Management Job Market in Arizona
A snapshot from current Arizona openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Arizona Employers Look For
The qualifications that appear most often in IT service management jobs across Arizona.
- ITIL Foundation certification or higher required by most Arizona employers
- Bachelor's degree in information technology, computer science, or related field
- Experience administering or configuring ServiceNow or a comparable ITSM platform
- Demonstrated ability to manage incident, change, and problem management processes
- Strong communication skills for coordinating between technical teams and business stakeholders
- Familiarity with ITIL-aligned metrics, SLA tracking, and continuous service improvement frameworks
IT Service Management Jobs in Arizona: Frequently Asked Questions
How do you become an IT service management professional in Arizona?
There is no state-issued license required to work in IT service management in Arizona, so entry is driven by education and industry credentials. Most hiring managers in Arizona expect at minimum a bachelor's degree in information technology or a related field, combined with an ITIL Foundation certification. From there, earning ITIL Practitioner or higher, or a ServiceNow Certified System Administrator credential, substantially improves competitiveness in Arizona's market.
How much do IT service managements make in Arizona?
IT service managements in Arizona earn a median of about $166,430 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $102,320 for the lowest 10% to over $228,200 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire IT service management professionals in Arizona?
Employers hiring IT service management professionals in Arizona right now include Sprouts Farmers Market, HonorHealth, and City of Chandler, AZ, based on current listings on Migrate Mate as of September 2026. Arizona's concentration of large healthcare networks, financial institutions, and semiconductor manufacturers means sustained demand for ITSM roles across multiple industries rather than a single dominant sector.
Which Arizona cities have the most IT service management jobs?
Phoenix, Arizona, and Chandler account for the greatest concentration of IT service management openings in Arizona. The Phoenix metro drives most of this volume through its dense cluster of corporate headquarters, regional operations centers, and government contractors, while Scottsdale and Tempe contribute through financial technology and professional services firms with significant local IT footprints.
Are there remote IT service management jobs in Arizona?
Yes, and more than many IT disciplines, since IT service management work is largely process-oriented and platform-driven rather than requiring hands-on hardware access. About 100% of IT service management openings tied to Arizona are remote or hybrid as of September 2026, reflecting how broadly companies have accepted distributed ITSM delivery. Roles centered on ServiceNow administration, process governance, and reporting are the most likely to be offered fully remote.
How can I get hired as an IT service management professional in Arizona with little or no experience?
The most realistic entry path is through a service desk analyst or IT support specialist role at a large Arizona employer, which provides direct exposure to ITSM workflows and ticketing platforms. Banner Health, Intel, and Arizona state government agencies regularly hire for entry-level IT operations positions that feed into ITSM career tracks. Earning an ITIL Foundation certification before applying signals process knowledge that compensates for limited hands-on history and is consistently flagged in Arizona job postings as a differentiator for junior candidates.
Where can I find and apply to IT service management jobs in Arizona?
You can find and apply to IT service management jobs in Arizona on Migrate Mate, which lists current Arizona openings across industries and experience levels. Search the listings to find roles that match your background and apply directly to the ones that fit.
See All 7 IT Service Management Jobs in Arizona
Find roles in Arizona that match your experience and apply in just a few clicks.
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