IT Service Management Jobs in Florida
IT Service Management jobs in Florida are in strong and steady demand, concentrated in sectors like healthcare systems, financial services, defense contracting, and state government, with openings at every level from helpdesk coordinator through senior ITSM architect. The largest hiring metros are Tampa, Miami, and Orlando, home to major employers such as Cognizant, Citigroup, and AdventHealth, all of which maintain significant Florida IT operations. The most in-demand specialties in Florida listings are ITIL process management, ServiceNow administration, and IT operations support. Find a role that fits below and apply directly.
Find IT Service Management JobsOverview
Showing 5 of 9+ IT Service Management jobs
Location(s)
Alpharetta, Georgia, Birmingham, Alabama, Chicago, Illinois, Dallas, Texas, Downers Grove, Illinois, Jacksonville, Florida, St. Louis, MissouriDetails
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
The Director of IT Planning & Performance Management leads enterprise-wide IT planning, governance, and performance visibility across Apex (CTO), CISO, Enterprise Technology Services (ETS), and Data. This role aligns technology priorities, demand, capacity, investments, and roadmaps to support informed executive decisions and enterprise objectives.
Operating through a matrix leadership model, the Director establishes common standards and provides functional direction to embedded IT Planning and Delivery Managers while organizational leaders retain accountability for resource decisions and delivery execution.
Position Responsibilities
1. Enterprise Strategy & Roadmaps: Integrate organizational IT plans and roadmaps into a consolidated enterprise view, identifying strategic priorities, cross-functional dependencies, and investment trade-offs.
2. Demand Prioritization & Governance: Establish consistent demand intake, evaluation, prioritization, and planning standards; facilitate escalation and resolution of competing cross-IT priorities.
3. Capacity & Investment Oversight: Consolidate resource capacity, demand, budget, forecast, and investment information to identify constraints and inform enterprise allocation decisions.
4. Performance & Executive Reporting: Direct enterprise IT planning dashboards and leadership reviews, providing clear visibility into commitments, delivery health, risks, dependencies, and outcomes.
5. Matrix Leadership & Improvement: Provide functional direction, coaching, and performance input to embedded planning managers; strengthen enterprise planning practices across Agile, SAFe, and other delivery models.
Position Qualifications
10+ years of progressive experience in IT strategy, technology planning, program management, governance, or related technology leadership.- 5+ years of leadership experience, including matrix leadership or oversight of cross-functional technology teams.
- Demonstrated success in enterprise demand management, prioritization, integrated roadmaps, capacity planning, and investment governance.
- Strong experience with IT budgets, forecasting, executive performance reporting, and Agile/SAFe or other delivery practices.
- IT portfolio management experience
- Excellent strategic analysis, executive communication, influencing, facilitation, and stakeholder management skills.
- Bachelor's degree in Information Technology, Business, or a related discipline, or equivalent experience; relevant advanced education or professional certifications preferred.
- This position works at our Kemper office.
The range for this position is $129500 to $215700. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.).
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a
workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
#LI-AK1
Location(s)
Alpharetta, Georgia, Birmingham, Alabama, Chicago, Illinois, Dallas, Texas, Downers Grove, Illinois, Jacksonville, Florida, St. Louis, MissouriDetails
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
The Director of IT Planning & Performance Management leads enterprise-wide IT planning, governance, and performance visibility across Apex (CTO), CISO, Enterprise Technology Services (ETS), and Data. This role aligns technology priorities, demand, capacity, investments, and roadmaps to support informed executive decisions and enterprise objectives.
Operating through a matrix leadership model, the Director establishes common standards and provides functional direction to embedded IT Planning and Delivery Managers while organizational leaders retain accountability for resource decisions and delivery execution.
Position Responsibilities
1. Enterprise Strategy & Roadmaps: Integrate organizational IT plans and roadmaps into a consolidated enterprise view, identifying strategic priorities, cross-functional dependencies, and investment trade-offs.
2. Demand Prioritization & Governance: Establish consistent demand intake, evaluation, prioritization, and planning standards; facilitate escalation and resolution of competing cross-IT priorities.
3. Capacity & Investment Oversight: Consolidate resource capacity, demand, budget, forecast, and investment information to identify constraints and inform enterprise allocation decisions.
4. Performance & Executive Reporting: Direct enterprise IT planning dashboards and leadership reviews, providing clear visibility into commitments, delivery health, risks, dependencies, and outcomes.
5. Matrix Leadership & Improvement: Provide functional direction, coaching, and performance input to embedded planning managers; strengthen enterprise planning practices across Agile, SAFe, and other delivery models.
Position Qualifications
10+ years of progressive experience in IT strategy, technology planning, program management, governance, or related technology leadership.- 5+ years of leadership experience, including matrix leadership or oversight of cross-functional technology teams.
- Demonstrated success in enterprise demand management, prioritization, integrated roadmaps, capacity planning, and investment governance.
- Strong experience with IT budgets, forecasting, executive performance reporting, and Agile/SAFe or other delivery practices.
- IT portfolio management experience
- Excellent strategic analysis, executive communication, influencing, facilitation, and stakeholder management skills.
- Bachelor's degree in Information Technology, Business, or a related discipline, or equivalent experience; relevant advanced education or professional certifications preferred.
- This position works at our Kemper office.
The range for this position is $129500 to $215700. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.).
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a
workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
#LI-AK1
See All 9 IT Service Management Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
IT Service Management Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Florida Employers Look For
The qualifications that appear most often in IT service management jobs across Florida.
- ITIL Foundation certification or higher required by most Florida employers
- Bachelor's degree in information technology, computer science, or a related field
- Hands-on experience with a service management platform such as ServiceNow or Jira
- Demonstrated ability to manage incident, change, and problem management processes
- Strong communication skills for coordinating across technical and business teams
- Experience supporting compliance frameworks common in Florida industries, including HIPAA and PCI DSS
IT Service Management Jobs in Florida: Frequently Asked Questions
How do you become a it service management in Florida?
Breaking into IT service management in Florida typically starts with a bachelor's degree in information technology or a related field, combined with an ITIL Foundation certification, which is the industry-standard credential employers across the state consistently require. Florida does not have a state-issued license for this role, so hiring decisions focus on certifications, platform experience, and demonstrated process knowledge. Building hands-on exposure through helpdesk or IT support roles at Florida healthcare systems, financial institutions, or technology firms is the most direct path into the field.
How much do IT service managements make in Florida?
IT service managements in Florida earn a median of about $168,470 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $100,390 for the lowest 10% to over $264,460 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in Florida?
Employers hiring it service managements in Florida right now include Kemper, Peraton, and Verdantas, based on current listings on Migrate Mate as of November 2026. Florida's concentration of large healthcare networks, financial services firms, and defense technology contractors makes it one of the more active states for ongoing ITSM hiring.
Which Florida cities have the most it service management jobs?
Tampa, Ocala, and Miramar account for the most it service management openings in Florida. Tampa and Miami drive volume through their dense clusters of financial services firms, managed service providers, and corporate headquarters, while Orlando's large healthcare systems and hospitality technology operations add consistent demand for IT service management professionals across the metro.
Are there remote it service management jobs in Florida?
Yes, and more than most fields. IT service management work is largely process-driven and platform-based, which makes it well-suited to remote and hybrid arrangements. About 100% of it service management openings tied to Florida are remote or hybrid as of November 2026, reflecting how broadly employers have adopted flexible models for this role. Process governance, reporting, and ServiceNow administration functions tend to be the most commonly offered in remote formats.
How can I get hired as a it service management in Florida with little or no experience?
The most realistic entry path is starting in an IT helpdesk or desktop support role at a Florida employer, then building toward ITSM responsibilities from within. Large Florida healthcare systems and financial institutions frequently bring on IT support coordinators or junior service desk analysts who rotate into process and operations roles over time. Earning an ITIL Foundation certification before applying gives candidates a measurable edge, and familiarity with ServiceNow through self-study or a community training program strengthens applications considerably. Entry-level positions in IT operations or service desk at firms with formal development programs are the most direct door in.
Where can I find and apply to it service management jobs in Florida?
You can find and apply to it service management jobs in Florida on Migrate Mate, which lists current Florida openings across the state's major metros and industries. Find roles that fit your experience and apply directly to the ones that match.
See All 9 IT Service Management Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find IT Service Management Jobs