IT Service Management Jobs in Illinois
IT Service Management jobs in Illinois are in strong demand, with openings concentrated in enterprise technology, financial services, healthcare systems, and state and local government agencies, and roles available at every level from help desk analyst through senior ITSM architect. Chicago anchors the market as one of the most active hiring metros in the country, with suburban corridors around Naperville and Schaumburg adding significant volume, and employers like Accenture, United Airlines, and Northwestern Medicine consistently filling ITSM roles. ServiceNow administration, ITIL process design, and incident and change management are the specializations Illinois employers request most often. Find a role that fits below and apply directly.
Find IT Service Management JobsOverview
Open roles19
Top employerEndeavor Health
Top cityChicago, IL
Cities hiring10
Work type78% Hybrid
Top credentialITIL Certification
Showing 5 of 19+ IT Service Management jobs
Senior Manager, IT Business Relationship Management
We won't show you this job again
Added 1w ago
Shure
Senior Manager, IT Business Relationship Management
Niles, Illinois
Added 1w ago
Business Analyst III - IT Asset Management
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Added 2w ago
Endeavor Health
Business Analyst III - IT Asset Management
Warrenville, Illinois
Added 2w ago
Business Analyst II - IT Asset Management
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Added 2w ago
Endeavor Health
Business Analyst II - IT Asset Management
Warrenville, Illinois
Added 2w ago
Business Analyst I - IT Asset Management
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Added 2w ago
Endeavor Health
Business Analyst I - IT Asset Management
Warrenville, Illinois
Added 2w ago
Manager, North America IT Service Management
We won't show you this job again
Added 3w ago
Ingredion
Manager, North America IT Service Management
Westchester, Illinois
Added 3w ago
Added 1w ago
Senior Manager, IT Business Relationship Management
Shure·Niles, Illinois
Job functions:
$135k - $243k/yr
Bachelor's degree in management information systems
1,001-5,000 employees
Job Description
Overview:
As the Senior Manager, IT Business Relationship Management (BRM), you'll be responsible for establishing, leading, and maturing Shure’s overall IT BRM practice, strengthening alignment between IT and business stakeholders. You'll provide functional direction to BRMs across the IT organization and drives consistent relationship management, business engagement, roadmap development, demand and portfolio alignment, and value communication. By partnering closely with business and IT leaders, you'll clarify priorities and business needs, improve planning and business case discipline, align demand with capacity, and establish metrics that demonstrate stakeholder satisfaction and the value of IT investments. You'll also lead the training and change management needed to embed the operating model, governance practices, processes, and ways of working across the organization.
This role is hybrid and will be based out of our Niles, IL corporate HQ.
Responsibilities:
Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.
WHO WE ARE
Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.
Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.
THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!
PAY TRANSPARENCY
Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $134,700 to $242,500, with a midpoint target. This position may also be eligible for our incentive pay program, which varies based on individual and Company performance in the year. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award-winning benefits package.
WE GOT YOU - Our Benefits
At Shure, we prioritize the well-being of our Associates. We offer competitive rewards packages that address physical, mental, financial, and overall well-being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance.
#LI-HYBRID
Are you ready to shape how IT partners with the business by strengthening stakeholder relationships?
As the Senior Manager, IT Business Relationship Management (BRM), you'll be responsible for establishing, leading, and maturing Shure’s overall IT BRM practice, strengthening alignment between IT and business stakeholders. You'll provide functional direction to BRMs across the IT organization and drives consistent relationship management, business engagement, roadmap development, demand and portfolio alignment, and value communication. By partnering closely with business and IT leaders, you'll clarify priorities and business needs, improve planning and business case discipline, align demand with capacity, and establish metrics that demonstrate stakeholder satisfaction and the value of IT investments. You'll also lead the training and change management needed to embed the operating model, governance practices, processes, and ways of working across the organization.
This role is hybrid and will be based out of our Niles, IL corporate HQ.
Responsibilities:
- Develops, implements, matures and maintains the IT Business Partnership operating model over time, including role definitions, processes, templates, stakeholder engagement practices, success measures, continuous improvement routines, and governance practices.
- Coordinates and enables IT business partners, ensuring consistent practices for business relationship management, business engagement, roadmap development, intake alignment, and value communication across business areas.
- Leads efforts with business and IT leaders to identify business priorities, clarify business problems before solutions are proposed, develop rolling multi-year technology roadmaps, and align demand with IT capacity and portfolio priorities.
- Works closely with key stakeholders to improve upfront planning, business case discipline, resource transparency, and cross-functional execution.
- Establishes and maintains metrics, reporting, and communication practices that improve visibility into IT priorities, delivered value, stakeholder satisfaction, roadmap progress, and opportunities for continuous improvement.
- Performs other duties as assigned.
- Bachelor's degree in Information Technology, Business Administration, Management Information Systems, Computer Science, or a related field.
- Minimum of 8 years of experience in IT, business relationship management, technology consulting, business analysis, portfolio management, product management, or related business-facing technology roles.
- Minimum of 3 years of experience leading cross-functional initiatives, programs, or operating model improvements; direct people management experience preferred but not required.
- Proven experience building trusted relationships with senior business and IT stakeholders and translating business needs into technology strategies, roadmaps, and actionable plans.
- Demonstrated experience developing and maturing business relationship management including technology business partner practices, intake, demand management, portfolio planning, and roadmap processes.
- Strong understanding of enterprise IT operating models, project and portfolio governance, business case development, resource planning, and value realization practices.
- Experience working in a global, matrixed, cross-functional environment; manufacturing, product development, finance, supply chain, or enterprise applications experience preferred.
- Ability to influence without direct authority and coordinate leaders who have assigned business partner responsibilities while maintaining consistency across the program.
- Strong facilitation, executive communication, stakeholder management, conflict resolution, and change management skills.
- Strong analytical and problem-solving abilities with ability to connect business strategy, process needs, technology capabilities, cost, risk, and delivery constraints.
- Familiarity with Agile, hybrid, and waterfall delivery models and tools such as Jira, Confluence, Planview, Microsoft 365, or similar platforms.
- BRMP, CBRM, PMP, Prosci, Agile, or related certification is a plus.
- Ability to work effectively in a global, cross-functional team environment.
Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.
WHO WE ARE
Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.
Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.
Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.
THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!
PAY TRANSPARENCY
Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $134,700 to $242,500, with a midpoint target. This position may also be eligible for our incentive pay program, which varies based on individual and Company performance in the year. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award-winning benefits package.
WE GOT YOU - Our Benefits
At Shure, we prioritize the well-being of our Associates. We offer competitive rewards packages that address physical, mental, financial, and overall well-being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance.
#LI-HYBRID
Shure
Senior Manager, IT Business Relationship Management
Niles, Illinois
Added 1w ago1,001-5,000 employees
Job functions:
$135k - $243k/yr
Bachelor's degree in management information systems
Job Description
Overview:
As the Senior Manager, IT Business Relationship Management (BRM), you'll be responsible for establishing, leading, and maturing Shure’s overall IT BRM practice, strengthening alignment between IT and business stakeholders. You'll provide functional direction to BRMs across the IT organization and drives consistent relationship management, business engagement, roadmap development, demand and portfolio alignment, and value communication. By partnering closely with business and IT leaders, you'll clarify priorities and business needs, improve planning and business case discipline, align demand with capacity, and establish metrics that demonstrate stakeholder satisfaction and the value of IT investments. You'll also lead the training and change management needed to embed the operating model, governance practices, processes, and ways of working across the organization.
This role is hybrid and will be based out of our Niles, IL corporate HQ.
Responsibilities:
Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.
WHO WE ARE
Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.
Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.
THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!
PAY TRANSPARENCY
Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $134,700 to $242,500, with a midpoint target. This position may also be eligible for our incentive pay program, which varies based on individual and Company performance in the year. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award-winning benefits package.
WE GOT YOU - Our Benefits
At Shure, we prioritize the well-being of our Associates. We offer competitive rewards packages that address physical, mental, financial, and overall well-being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance.
#LI-HYBRID
Are you ready to shape how IT partners with the business by strengthening stakeholder relationships?
As the Senior Manager, IT Business Relationship Management (BRM), you'll be responsible for establishing, leading, and maturing Shure’s overall IT BRM practice, strengthening alignment between IT and business stakeholders. You'll provide functional direction to BRMs across the IT organization and drives consistent relationship management, business engagement, roadmap development, demand and portfolio alignment, and value communication. By partnering closely with business and IT leaders, you'll clarify priorities and business needs, improve planning and business case discipline, align demand with capacity, and establish metrics that demonstrate stakeholder satisfaction and the value of IT investments. You'll also lead the training and change management needed to embed the operating model, governance practices, processes, and ways of working across the organization.
This role is hybrid and will be based out of our Niles, IL corporate HQ.
Responsibilities:
- Develops, implements, matures and maintains the IT Business Partnership operating model over time, including role definitions, processes, templates, stakeholder engagement practices, success measures, continuous improvement routines, and governance practices.
- Coordinates and enables IT business partners, ensuring consistent practices for business relationship management, business engagement, roadmap development, intake alignment, and value communication across business areas.
- Leads efforts with business and IT leaders to identify business priorities, clarify business problems before solutions are proposed, develop rolling multi-year technology roadmaps, and align demand with IT capacity and portfolio priorities.
- Works closely with key stakeholders to improve upfront planning, business case discipline, resource transparency, and cross-functional execution.
- Establishes and maintains metrics, reporting, and communication practices that improve visibility into IT priorities, delivered value, stakeholder satisfaction, roadmap progress, and opportunities for continuous improvement.
- Performs other duties as assigned.
- Bachelor's degree in Information Technology, Business Administration, Management Information Systems, Computer Science, or a related field.
- Minimum of 8 years of experience in IT, business relationship management, technology consulting, business analysis, portfolio management, product management, or related business-facing technology roles.
- Minimum of 3 years of experience leading cross-functional initiatives, programs, or operating model improvements; direct people management experience preferred but not required.
- Proven experience building trusted relationships with senior business and IT stakeholders and translating business needs into technology strategies, roadmaps, and actionable plans.
- Demonstrated experience developing and maturing business relationship management including technology business partner practices, intake, demand management, portfolio planning, and roadmap processes.
- Strong understanding of enterprise IT operating models, project and portfolio governance, business case development, resource planning, and value realization practices.
- Experience working in a global, matrixed, cross-functional environment; manufacturing, product development, finance, supply chain, or enterprise applications experience preferred.
- Ability to influence without direct authority and coordinate leaders who have assigned business partner responsibilities while maintaining consistency across the program.
- Strong facilitation, executive communication, stakeholder management, conflict resolution, and change management skills.
- Strong analytical and problem-solving abilities with ability to connect business strategy, process needs, technology capabilities, cost, risk, and delivery constraints.
- Familiarity with Agile, hybrid, and waterfall delivery models and tools such as Jira, Confluence, Planview, Microsoft 365, or similar platforms.
- BRMP, CBRM, PMP, Prosci, Agile, or related certification is a plus.
- Ability to work effectively in a global, cross-functional team environment.
Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.
WHO WE ARE
Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.
Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.
Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.
THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!
PAY TRANSPARENCY
Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $134,700 to $242,500, with a midpoint target. This position may also be eligible for our incentive pay program, which varies based on individual and Company performance in the year. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award-winning benefits package.
WE GOT YOU - Our Benefits
At Shure, we prioritize the well-being of our Associates. We offer competitive rewards packages that address physical, mental, financial, and overall well-being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance.
#LI-HYBRID
See All 19 IT Service Management Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Chicago
8 jobsWarrenville
3 jobsNiles
1 jobRosemont
1 jobOak Brook
1 jobLake Forest
1 jobLake Zurich
1 jobWestchester
1 jobDowners Grove
1 jobSaint Charles
1 jobIT Service Management Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
What Illinois Employers Look For
The qualifications that appear most often in IT service management jobs across Illinois.
- ITIL Foundation certification or higher recognized by the hiring organization
- Hands-on experience administering a major ITSM platform such as ServiceNow or Remedy
- Proven ability to design or improve incident, change, and problem management processes
- Bachelor's degree in information technology, computer science, or a related field
- Experience working within enterprise environments in finance, healthcare, or government sectors
- Strong communication skills for coordinating across technical teams and business stakeholders
IT Service Management Jobs in Illinois: Frequently Asked Questions
How do you become a it service management in Illinois?
Most IT service management roles in Illinois require a combination of a bachelor's degree in information technology or a related field and an ITIL certification, which is the closest thing to a universal credential in this discipline. Illinois has no state-issued license for this role. Employers across Chicago's technology and financial services sectors consistently prioritize candidates who hold at least ITIL Foundation and have hands-on experience with platforms like ServiceNow. Building that platform experience through a junior IT support or help desk position is the most common starting point.
How much do IT service managements make in Illinois?
IT service managements in Illinois earn a median of about $171,730 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $105,350 for the lowest 10% to over $273,500 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in Illinois?
Employers hiring it service managements in Illinois right now include Endeavor Health, RL Canning, and EY, based on current listings on Migrate Mate as of November 2026. Illinois's mix of large corporate headquarters, major hospital networks, and state government agencies creates consistent year-round demand for ITSM professionals.
Which Illinois cities have the most it service management jobs?
Chicago, Warrenville, and Niles have the most it service management openings in Illinois. Chicago drives the bulk of demand through its concentration of Fortune 500 headquarters, major financial institutions, and large health systems, while Naperville and Schaumburg attract openings from the technology campuses and corporate regional offices clustered along the I-88 corridor west of the city.
Are there remote it service management jobs in Illinois?
Yes, and more than most fields. IT service management is largely a desk-based, process-oriented discipline, which makes it well suited to remote and hybrid arrangements. About 78% of it service management openings tied to Illinois are remote or hybrid as of November 2026, reflecting how broadly employers have accepted distributed work for this function. Process governance, reporting, and ServiceNow administration tasks are the most commonly offered in fully remote formats.
How can I get hired as a it service management in Illinois with little or no experience?
The most realistic entry path is a help desk or IT support analyst role, which gives you direct exposure to ticketing workflows and incident management. Large Illinois employers such as Advocate Health Care and Allstate run formal technology associate programs that accept candidates without deep experience. Earning an ITIL Foundation certification before you apply is the single biggest edge you can give yourself, as Illinois hiring managers treat it as a signal that you understand ITSM principles even without years on the job.
Where can I find and apply to it service management jobs in Illinois?
You can find and apply to it service management jobs in Illinois on Migrate Mate, which lists current openings tied to the state. Search the listings, find roles that match your experience and location, and apply directly to the ones that fit.
See All 19 IT Service Management Jobs in Illinois
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