IT Service Management Jobs in New York
IT Service Management jobs in New York are in strong demand, concentrated in financial services, healthcare, media, and professional services firms that rely on complex IT infrastructure operating at scale. Hiring activity is heaviest in New York City, with additional openings in Albany and Buffalo, where government agencies and regional enterprises drive steady need. Major employers with a lasting presence in the market include JPMorgan Chase, IBM, and Deloitte, with the most consistent demand for ITIL-certified practitioners, service desk managers, and ITSM platform specialists on tools like ServiceNow. Find a role that fits below and apply directly.
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IT Identity and Access Management Analyst
Location: Larkin Bldg @ Exchange Street
Location of Job: US:NY:Buffalo
Work Type: Full-Time
Shift 1
Job Description
Monitor and oversee the integrity and accuracy of identity data and individual credentials ensuring employees and vendors have the access they need to perform their job duties. Works closely with the IT Security team to ensure that all users have the appropriate and authorized access they need to perform their job duties.
Education And Credentials
Associates in IT, Business or similar required. BA/BS in IT or similar preferred. Certificate not required upon hire. If a certification is required to access build applications, attainment of the certification will be required to retain employment after the first 90 days.
Experience
5 years of experience in Identity Management provisioning and workflow processes required. 5 years of experience in Role Base Access Controls (RBAC) required.
Working Conditions
- Weight Requirement - Light (up to 20 lbs)
Job Details
Department: KH Cyber Security
Standard Hours Bi-Weekly: 75.00
Weekend/Holiday Requirement: No
On Call Required: Yes
With Rotation: No
Scheduled Work Hours: 8-5
Work Arrangement: Onsite
Union Code: N00 - Non Union KH
Requisition ID#: 25921
Grade: EX212
Pay Frequency: Bi-Weekly
Salary Range: $64,535.64 - $88,744.11
Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!
IT Identity and Access Management Analyst
Location: Larkin Bldg @ Exchange Street
Location of Job: US:NY:Buffalo
Work Type: Full-Time
Shift 1
Job Description
Monitor and oversee the integrity and accuracy of identity data and individual credentials ensuring employees and vendors have the access they need to perform their job duties. Works closely with the IT Security team to ensure that all users have the appropriate and authorized access they need to perform their job duties.
Education And Credentials
Associates in IT, Business or similar required. BA/BS in IT or similar preferred. Certificate not required upon hire. If a certification is required to access build applications, attainment of the certification will be required to retain employment after the first 90 days.
Experience
5 years of experience in Identity Management provisioning and workflow processes required. 5 years of experience in Role Base Access Controls (RBAC) required.
Working Conditions
- Weight Requirement - Light (up to 20 lbs)
Job Details
Department: KH Cyber Security
Standard Hours Bi-Weekly: 75.00
Weekend/Holiday Requirement: No
On Call Required: Yes
With Rotation: No
Scheduled Work Hours: 8-5
Work Arrangement: Onsite
Union Code: N00 - Non Union KH
Requisition ID#: 25921
Grade: EX212
Pay Frequency: Bi-Weekly
Salary Range: $64,535.64 - $88,744.11
Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!
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Find IT Service Management JobsIT Service Management Jobs by City in New York
Where New York roles are concentrated, by current openings.
IT Service Management Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
What New York Employers Look For
The qualifications that appear most often in IT service management jobs across New York.
- ITIL Foundation certification or higher required by most New York employers
- Hands-on experience with ServiceNow, Jira Service Management, or equivalent ITSM platforms
- Bachelor's degree in information technology, computer science, or a related field
- Proven experience managing incident, problem, and change management processes
- Strong communication skills to coordinate across technical and non-technical stakeholders
- Experience working within regulated industries such as financial services or healthcare
IT Service Management Jobs in New York: Frequently Asked Questions
How do you become a it service management in New York?
Most IT service management roles in New York require a bachelor's degree in information technology or a related field combined with ITIL certification, which is the de facto standard credential employers expect. New York does not issue a state license for this role, so the hiring path centers on earning ITIL Foundation certification, building hands-on experience with a major ITSM platform like ServiceNow, and targeting entry-level service desk or IT support roles at large New York financial, healthcare, or technology firms to build a foundation.
How much do IT service managements make in New York?
IT service managements in New York earn a median of about $214,300 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $134,870 for the lowest 10% to over $323,670 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in New York?
Employers hiring it service managements in New York right now include Nomura, NBCUniversal, and Bank of China, based on current listings on Migrate Mate as of November 2026. New York's concentration of global financial institutions, major media companies, and large healthcare systems means demand stays consistent across the year rather than following seasonal cycles.
Which New York cities have the most it service management jobs?
New York and Buffalo have the most it service management openings in New York. New York City dominates because of its dense concentration of global banks, insurance firms, and media headquarters, while Albany sees steady hiring driven by state government agencies and healthcare networks, and Buffalo draws demand from regional financial institutions and manufacturing firms expanding their IT operations.
Are there remote it service management jobs in New York?
Yes, and more than most technology fields. About 50% of it service management openings tied to New York are remote or hybrid as of November 2026, reflecting how much of this work involves platform administration, process governance, and vendor coordination that does not require an on-site presence. Roles focused on ServiceNow administration and ITIL process ownership are the most frequently listed as fully remote.
How can I get hired as a it service management in New York with little or no experience?
The most realistic entry path is starting in a service desk or IT support analyst role at a large New York employer and earning ITIL Foundation certification while on the job. Major New York financial institutions and hospital systems such as those in the NYC Health and Hospitals network regularly bring on IT support staff who move into service management functions within a year or two. Building a portfolio by documenting process improvements and completing a ServiceNow hands-on training course gives candidates a concrete edge over others without direct ITSM titles on their resume.
Where can I find and apply to it service management jobs in New York?
You can find and apply to it service management jobs in New York on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the available roles, find the ones that match your experience and location, and apply directly without needing to go through additional steps.
See All 7 IT Service Management Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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