IT Service Management Jobs in New York

The Team: Are you passionate about asset and vendor management, service excellence, and using data to drive better outcomes? Join Pinterest's IT Vendor & Asset Management team, where we manage the partnerships, tools, and metrics that keep IT service delivery running smoothly for every employee, worldwide. In this role, you'll take our existing managed-service model to the next level, deepening how we manage and measure our external service-delivery partners as the team scales.

What you'll do:

• Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability.
• Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets.
• Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations.
• Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services.
• Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships.
• Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization.
• Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve.
• Partner with IT leadership on budget planning and forecasting for vendor-delivered services.
• Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings.
• Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time.

What we're looking for:

• Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance.
• Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations.
• Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority.
• Experience partnering cross-functionally with Procurement, Finance, Legal, and Security.
• Strong written and verbal communication skills, with the ability to prepare executive-ready materials.
• 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field.
• Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact.
• Preferred: experience with metrics and ticketing/support tools such as Zendesk.
• Bachelor's degree in Information Systems a related field or equivalent experience.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.

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