IT Service Management Jobs
IT Service Management jobs are open across healthcare, financial services, government, and technology, from analyst and specialist to director and enterprise architect, with specializations in ITIL process design, service desk operations, and change and incident management. Find a role that fits from the openings below and apply directly.
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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
As a key leader in the IT Change Management Office (CMO), you will be responsible for building change management capability within the BTS organization and enabling the organizational change management workstream for BTS-led projects. You will collaborate with senior IT and business leaders to ensure end-user adoption of IT-led changes throughout the business.
What You’ll Work On
- Leading BTS Change Management Community of Practice: Manage membership, programming, governance, and structure for BTS CM CoE and CoP, providing resources to seasoned OCM practitioners and promoting interest in OCM across all functions
- Building OCM Capability: Build and deliver OCM methodology training, OCM onboarding for new-to-BTS OCM practitioners, and knowledge sessions for the wider BTS and Abbott community
- OCM triage for BTS projects: Work with BTS delivery teams to provide OCM effort estimates and resourcing options based on project complexity.
- OCM sourcing for BTS projects: Work directly with OCM suppliers to source OCM staffing as needed for BTS projects.
- OCM strategy and execution delivery: Provide direct project support with OCM deliverables for select BTS-led internal projects, either during planning stage (Phase 0) or for the full project life-cycle.
- Change Management Coaching & Consulting: Provide coaching and consulting services to BTS employees related to managing organizational change, either within specific project contexts or ad-hoc on demand.
- Maintaining tools, templates & knowledge resources: Maintain and promote updated repository of OCM tools, templates, and examples for consistent use across projects.
Required Qualifications
- Bachelor’s degree in human resources, Organizational Development, Learning and Development, or a related field.
- 10+ years of experience in OCM, preferably in a technology or IT environment.
- Strong experience building and delivering OCM methodology training.
- Proven ability to lead cross-functional teams, influence senior stakeholders, and manage complex programs.
- Certification in ADKAR, La Marsh, or other organizational change management models.
Preferred Qualifications
- Experience building learning content and computer based trainings.
- Experience in healthcare, medical device, or other regulated industries.
- Strong facilitation, communication, and stakeholder engagement skills.
- Experience working in large, global, matrixed organizations.
Misc: This is an onsite role at Abbott location in IL This is not a remote role/opportunity.
- Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
- Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
- Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
The base pay for this position is $99,300.00 – $198,700.00. In specific locations, the pay range may vary from the range posted.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
As a key leader in the IT Change Management Office (CMO), you will be responsible for building change management capability within the BTS organization and enabling the organizational change management workstream for BTS-led projects. You will collaborate with senior IT and business leaders to ensure end-user adoption of IT-led changes throughout the business.
What You’ll Work On
- Leading BTS Change Management Community of Practice: Manage membership, programming, governance, and structure for BTS CM CoE and CoP, providing resources to seasoned OCM practitioners and promoting interest in OCM across all functions
- Building OCM Capability: Build and deliver OCM methodology training, OCM onboarding for new-to-BTS OCM practitioners, and knowledge sessions for the wider BTS and Abbott community
- OCM triage for BTS projects: Work with BTS delivery teams to provide OCM effort estimates and resourcing options based on project complexity.
- OCM sourcing for BTS projects: Work directly with OCM suppliers to source OCM staffing as needed for BTS projects.
- OCM strategy and execution delivery: Provide direct project support with OCM deliverables for select BTS-led internal projects, either during planning stage (Phase 0) or for the full project life-cycle.
- Change Management Coaching & Consulting: Provide coaching and consulting services to BTS employees related to managing organizational change, either within specific project contexts or ad-hoc on demand.
- Maintaining tools, templates & knowledge resources: Maintain and promote updated repository of OCM tools, templates, and examples for consistent use across projects.
Required Qualifications
- Bachelor’s degree in human resources, Organizational Development, Learning and Development, or a related field.
- 10+ years of experience in OCM, preferably in a technology or IT environment.
- Strong experience building and delivering OCM methodology training.
- Proven ability to lead cross-functional teams, influence senior stakeholders, and manage complex programs.
- Certification in ADKAR, La Marsh, or other organizational change management models.
Preferred Qualifications
- Experience building learning content and computer based trainings.
- Experience in healthcare, medical device, or other regulated industries.
- Strong facilitation, communication, and stakeholder engagement skills.
- Experience working in large, global, matrixed organizations.
Misc: This is an onsite role at Abbott location in IL This is not a remote role/opportunity.
- Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
- Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
- Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
The base pay for this position is $99,300.00 – $198,700.00. In specific locations, the pay range may vary from the range posted.
IT Service Management Jobs by Experience Level
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Find IT Service Management JobsIT Service Management Job Market
Who's Hiring
- CVS Health48
- Humana17
- Honeywell4
- AT&T3
- The Cigna3
Top Industries Hiring
- Technology & Software10
- Banking & Financial Services5
- Healthcare & Medical Services5
- Consulting & Professional Services5
- Retail3
What Employers Look For
The qualifications that appear most often in IT service management jobs.
- ITIL 4 Foundation or higher certification required or strongly preferred
- 3 to 7 years of experience managing IT service operations or a service desk
- Hands-on administration experience with ServiceNow, Jira Service Management, or BMC Remedy
- Demonstrated ability to define, measure, and improve SLA and OLA compliance
- Experience leading incident, problem, and change management processes in enterprise environments
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Service Management Job Search
Lead your resume with ITIL credentials
Recruiters scanning IT service management resumes filter fast on certifications. List your ITIL 4 Foundation, ITIL Managing Professional, or COBIT credentials above your work history so they appear before a recruiter decides to read further.
Quantify SLA compliance and ticket volumes
Hiring managers in this field want proof of operational scale. Replace vague phrases like 'managed service desk' with specific outcomes: resolution rates, first-contact resolution improvements, or the size of the environment you supported.
Filter openings by ITSM platform experience
Most postings name a specific platform such as ServiceNow, Jira Service Management, or Remedy. Search for roles that match the tool you know best first, since platform fluency is often a hard filter during initial screening.
Apply early to roles that fit
Migrate Mate lists it service management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a process improvement story for interviews
Interviewers consistently ask how you have improved a broken or immature ITSM process. Prepare one clear example that names the problem, the framework or methodology you applied, and the measurable outcome you delivered.
Negotiate scope before you negotiate salary
In ITSM roles, title and scope vary widely at the same pay band. Before accepting an offer, clarify ownership boundaries: whether the role owns problem management, change advisory board leadership, or only service desk operations, because scope defines your next promotion path.
IT Service Management Jobs: Frequently Asked Questions
Which companies are hiring the most it service managements?
The companies hiring the most it service managements right now include CVS Health, Humana, and Honeywell, with the largest share of openings in Texas, New York, and California, based on current listings on Migrate Mate as of August 2026. Demand is especially consistent in financial services, federal contracting, and large healthcare systems.
How many it service management jobs are remote?
About 78% of it service management openings are fully remote or hybrid as of August 2026, making it one of the more flexible roles in the IT operations space. Process-heavy functions such as change management, problem management, and ITSM platform administration tend to be the most commonly offered in remote or hybrid arrangements.
How do you become a it service management?
Start by earning the ITIL 4 Foundation certification, which establishes the framework vocabulary and process model used by most employers. Build hands-on experience in a service desk or IT operations role, then move into owning discrete processes such as incident or change management. Pursuing an ITIL Managing Professional track or a ServiceNow certification accelerates progression into senior and program-level roles.
How do you get hired in it service management with little experience?
Entry points into the field are typically through service desk analyst or IT support specialist roles where you handle ticket triage and SLA tracking daily. Earning the ITIL 4 Foundation certification before applying signals genuine intent and differentiates your application from other candidates with similar technical backgrounds. Emphasize any exposure to ticketing platforms and any process documentation you have contributed to, even in a junior capacity.
What does the it service management interview process look like?
Most hiring processes include a recruiter screen focused on certification and platform experience, followed by a hiring manager interview that probes your ownership of specific ITSM processes. A second round typically involves a panel or technical interview where you walk through how you have handled a major incident or led a change advisory board. Some employers add a brief scenario exercise asking you to design or critique a process flow.
Where can I find and apply to it service management jobs?
You can find and apply to it service management jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and certifications and apply directly to each listing from the same place.
See All 288+ IT Service Management Jobs
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