IT Service Management Jobs
IT Service Management jobs are open across healthcare, financial services, government, and technology, from analyst and specialist to director and enterprise architect, with specializations in ITIL process design, service desk operations, and change and incident management. Find a role that fits from the openings below and apply directly.
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We are seeking an experienced IT Asset Management (ITAM) FinOps Expert to help advance our enterprise Technology team. This role serves as a critical partner across Technology, Finance, Procurement, Security, and Product Teams to ensure effective governance, financial accountability, cost optimization, and data-driven decisions across our technology investments. The ideal candidate has deep hands-on experience with the ServiceNow platform , specifically Hardware Asset Management (HAM Pro) , Software Asset Management (SAM Pro), and Cloud Cost Management (CCM) modules, along with a strong understanding of ITAM best practices and process transformation.
Key Responsibilities
Manage lifecycle management, including process mapping, of IT assets, including Cloud and AI.
Oversee reporting, forecasting, budgeting, and financial analysis to show back spend to cost centers.
Maintain and improve the accuracy of IT asset data, specifically Cloud and AI.
Analyze financial data to ensure utilization, spending, and monitoring.
Subject matter expert (SME) for ServiceNow HAM Pro, SAM Pro, CCM for functionality, configuration, and optimization.
Develop and maintain asset-related workflows, automation, and reporting dashboards (KPIs) within ServiceNow.
Partner with the ServiceNow team to implement new features, resolve issues, and streamline processes.
Define, document, and improve ITAM processes, policies, and procedures aligned with industry best practices.
Partner closely with procurement, security, finance, IT operations, and support teams to align ITAM and FinOps best practices.
Drive FinOps governance, cloud cost optimization initiatives, forecasting, chargeback/show back reporting, and financial accountability across technology services.
Provide reporting and insights to leadership and stakeholders regarding health, compliance risks, and spend optimization.
Lead and mentor ITAM team members and stakeholders.
Qualifications Required
6+ years of hands-on ITAM experience , with direct responsibility for hardware and software asset management or financial operations.
Proven expertise with ITAM and FinOps ServiceNow modules, including HAM Pro, SAM Pro, and CCM.
Experience process mining, transformation, mapping, and documentation .
Experience working with Google Cloud platforms.
Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks. Strong understanding of FinOps principles including cloud financial management, budgeting, unit economics, and cost allocation.
Excellent analytical and problem-solving skills; ability to translate business needs into technical solutions.
Strong communication and stakeholder engagement skills.
Preferred , not required
Certifications such as:
Hardware Asset Management Fundamentals – ServiceNow
Software Asset Management Fundamentals – ServiceNow
Certified Asset Management Professional (CAMP) – IAITAM
Certified Software Asset Manager (CSAM) – IAITAM
Certified Hardware Asset Management Professional (CHAMP) – IAITAM
FinOps Certified Practitioner (FOCP) or equivalent cloud financial management certification preferred.
Experience with CMDB processes and relationships.
Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.
Key Competencies
Detail oriented with a focus on data accuracy and process integrity
Skilled at workflow design and business process mapping utilizing Visio
Strong ability to influence change and strategic enterprise process transformation
Ability to collaborate with peers and internal partners to lead and motivate change
Ability to operate independently in a fast-paced environment
Continuous improvement mindset
Ability to work with limited direction
Visa Sponsorship
This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.
Location
This position is fully in office (5 days a week) at the Zions Technology Center—7860 South Bingham Junction Blvd, Midvale, UT 84047
The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:
Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
At least 75% of the building is powered by on-site renewable solar energy.
Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
Large modern cafe with a healthy and diverse menu.
Healthy indoor environment with ample natural light and fresh air.
LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.
Benefits
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.
We are seeking an experienced IT Asset Management (ITAM) FinOps Expert to help advance our enterprise Technology team. This role serves as a critical partner across Technology, Finance, Procurement, Security, and Product Teams to ensure effective governance, financial accountability, cost optimization, and data-driven decisions across our technology investments. The ideal candidate has deep hands-on experience with the ServiceNow platform , specifically Hardware Asset Management (HAM Pro) , Software Asset Management (SAM Pro), and Cloud Cost Management (CCM) modules, along with a strong understanding of ITAM best practices and process transformation.
Key Responsibilities
Manage lifecycle management, including process mapping, of IT assets, including Cloud and AI.
Oversee reporting, forecasting, budgeting, and financial analysis to show back spend to cost centers.
Maintain and improve the accuracy of IT asset data, specifically Cloud and AI.
Analyze financial data to ensure utilization, spending, and monitoring.
Subject matter expert (SME) for ServiceNow HAM Pro, SAM Pro, CCM for functionality, configuration, and optimization.
Develop and maintain asset-related workflows, automation, and reporting dashboards (KPIs) within ServiceNow.
Partner with the ServiceNow team to implement new features, resolve issues, and streamline processes.
Define, document, and improve ITAM processes, policies, and procedures aligned with industry best practices.
Partner closely with procurement, security, finance, IT operations, and support teams to align ITAM and FinOps best practices.
Drive FinOps governance, cloud cost optimization initiatives, forecasting, chargeback/show back reporting, and financial accountability across technology services.
Provide reporting and insights to leadership and stakeholders regarding health, compliance risks, and spend optimization.
Lead and mentor ITAM team members and stakeholders.
Qualifications Required
6+ years of hands-on ITAM experience , with direct responsibility for hardware and software asset management or financial operations.
Proven expertise with ITAM and FinOps ServiceNow modules, including HAM Pro, SAM Pro, and CCM.
Experience process mining, transformation, mapping, and documentation .
Experience working with Google Cloud platforms.
Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks. Strong understanding of FinOps principles including cloud financial management, budgeting, unit economics, and cost allocation.
Excellent analytical and problem-solving skills; ability to translate business needs into technical solutions.
Strong communication and stakeholder engagement skills.
Preferred , not required
Certifications such as:
Hardware Asset Management Fundamentals – ServiceNow
Software Asset Management Fundamentals – ServiceNow
Certified Asset Management Professional (CAMP) – IAITAM
Certified Software Asset Manager (CSAM) – IAITAM
Certified Hardware Asset Management Professional (CHAMP) – IAITAM
FinOps Certified Practitioner (FOCP) or equivalent cloud financial management certification preferred.
Experience with CMDB processes and relationships.
Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.
Key Competencies
Detail oriented with a focus on data accuracy and process integrity
Skilled at workflow design and business process mapping utilizing Visio
Strong ability to influence change and strategic enterprise process transformation
Ability to collaborate with peers and internal partners to lead and motivate change
Ability to operate independently in a fast-paced environment
Continuous improvement mindset
Ability to work with limited direction
Visa Sponsorship
This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.
Location
This position is fully in office (5 days a week) at the Zions Technology Center—7860 South Bingham Junction Blvd, Midvale, UT 84047
The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:
Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
At least 75% of the building is powered by on-site renewable solar energy.
Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
Large modern cafe with a healthy and diverse menu.
Healthy indoor environment with ample natural light and fresh air.
LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.
Benefits
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.
IT Service Management Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Insurance
- Staffing & Recruiting
- Medical Devices
What Employers Look For
The qualifications that appear most often in IT service management jobs.
- ITIL 4 Foundation or higher certification required or strongly preferred
- 3 to 7 years of experience managing IT service operations or a service desk
- Hands-on administration experience with ServiceNow, Jira Service Management, or BMC Remedy
- Demonstrated ability to define, measure, and improve SLA and OLA compliance
- Experience leading incident, problem, and change management processes in enterprise environments
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Service Management Job Search
Lead your resume with ITIL credentials
Recruiters scanning IT service management resumes filter fast on certifications. List your ITIL 4 Foundation, ITIL Managing Professional, or COBIT credentials above your work history so they appear before a recruiter decides to read further.
Quantify SLA compliance and ticket volumes
Hiring managers in this field want proof of operational scale. Replace vague phrases like 'managed service desk' with specific outcomes: resolution rates, first-contact resolution improvements, or the size of the environment you supported.
Filter openings by ITSM platform experience
Most postings name a specific platform such as ServiceNow, Jira Service Management, or Remedy. Search for roles that match the tool you know best first, since platform fluency is often a hard filter during initial screening.
Apply early to roles that fit
Migrate Mate lists it service management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a process improvement story for interviews
Interviewers consistently ask how you have improved a broken or immature ITSM process. Prepare one clear example that names the problem, the framework or methodology you applied, and the measurable outcome you delivered.
Negotiate scope before you negotiate salary
In ITSM roles, title and scope vary widely at the same pay band. Before accepting an offer, clarify ownership boundaries: whether the role owns problem management, change advisory board leadership, or only service desk operations, because scope defines your next promotion path.
IT Service Management Jobs: Frequently Asked Questions
Which companies are hiring the most it service managements?
The companies hiring the most it service managements right now include Selective Insurance, Zions Bancorporation, and DMI, with the largest share of openings in Texas, California, and Illinois, based on current listings on Migrate Mate as of November 2026. Demand is especially consistent in financial services, federal contracting, and large healthcare systems.
How many it service management jobs are remote?
About 74% of it service management openings are fully remote or hybrid as of November 2026, making it one of the more flexible roles in the IT operations space. Process-heavy functions such as change management, problem management, and ITSM platform administration tend to be the most commonly offered in remote or hybrid arrangements.
How do you become a it service management?
Start by earning the ITIL 4 Foundation certification, which establishes the framework vocabulary and process model used by most employers. Build hands-on experience in a service desk or IT operations role, then move into owning discrete processes such as incident or change management. Pursuing an ITIL Managing Professional track or a ServiceNow certification accelerates progression into senior and program-level roles.
How do you get hired in it service management with little experience?
Entry points into the field are typically through service desk analyst or IT support specialist roles where you handle ticket triage and SLA tracking daily. Earning the ITIL 4 Foundation certification before applying signals genuine intent and differentiates your application from other candidates with similar technical backgrounds. Emphasize any exposure to ticketing platforms and any process documentation you have contributed to, even in a junior capacity.
What does the it service management interview process look like?
Most hiring processes include a recruiter screen focused on certification and platform experience, followed by a hiring manager interview that probes your ownership of specific ITSM processes. A second round typically involves a panel or technical interview where you walk through how you have handled a major incident or led a change advisory board. Some employers add a brief scenario exercise asking you to design or critique a process flow.
Where can I find and apply to it service management jobs?
You can find and apply to it service management jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and certifications and apply directly to each listing from the same place.
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Find roles that match your experience and apply in just a few clicks.
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