IT Service Management Jobs
IT Service Management jobs are open across healthcare, financial services, government, and technology, from analyst and specialist to director and enterprise architect, with specializations in ITIL process design, service desk operations, and change and incident management. Find a role that fits from the openings below and apply directly.
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Job Family:
Management Consulting
Travel Required:
Clearance Required:
What You Will Do:
- Provide a broad range of technical services in support of DOT’s Information Technology (IT) portfolio, Capital Planning and Investment Control (CPIC) and investment management processes and functions, to include:
- DOT-Wide IT Portfolio Management Support
- Budget Formulation Support
- Budget Execution Support
- Business Process Reengineering
You will also perform research on government-wide and DOT IT policy; validate IT budget formulation and execution IT data.
Track progress on workflows
Develop meeting minutes and track actions.
Perform document control
Support reporting of IT formulation and execution data
Be responsive and proactive in responding to client needs.
You will help respond to external (OMB) and internal (leadership) data calls.
Assist in the various regular reporting; perform analysis on IT Spend Plan and individual procurements.
Develop and maintain dashboard; prepare meeting materials.
Support status reporting; assist maintenance of repository.
What You Will Need:
Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST".
Based on our contractual obligations, candidate must be located within the United States and US Citizen.
Bachelor’s degree from an accredited college/university.
Three (3) to Five (5) years of experience.
Work on-site at DOT HQ in Washington DC.
Must be responsive and proactive in responding to client needs.
Understanding of how to prioritize tasks.
Have background in financial management with the ability perform detailed analysis on IT budget formulation and execution data, attention to detail, work in a matrixed team.
What Would Be Nice To Have:
Experience with OMB IT portfolio management and CPIC data, processes, and reporting.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
IT Service Management Jobs by Experience Level
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Who's Hiring



Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Healthcare & Medical Services
- Insurance
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in IT service management jobs.
- ITIL 4 Foundation or higher certification required or strongly preferred
- 3 to 7 years of experience managing IT service operations or a service desk
- Hands-on administration experience with ServiceNow, Jira Service Management, or BMC Remedy
- Demonstrated ability to define, measure, and improve SLA and OLA compliance
- Experience leading incident, problem, and change management processes in enterprise environments
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Service Management Job Search
Lead your resume with ITIL credentials
Recruiters scanning IT service management resumes filter fast on certifications. List your ITIL 4 Foundation, ITIL Managing Professional, or COBIT credentials above your work history so they appear before a recruiter decides to read further.
Quantify SLA compliance and ticket volumes
Hiring managers in this field want proof of operational scale. Replace vague phrases like 'managed service desk' with specific outcomes: resolution rates, first-contact resolution improvements, or the size of the environment you supported.
Filter openings by ITSM platform experience
Most postings name a specific platform such as ServiceNow, Jira Service Management, or Remedy. Search for roles that match the tool you know best first, since platform fluency is often a hard filter during initial screening.
Apply early to roles that fit
Migrate Mate lists it service management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a process improvement story for interviews
Interviewers consistently ask how you have improved a broken or immature ITSM process. Prepare one clear example that names the problem, the framework or methodology you applied, and the measurable outcome you delivered.
Negotiate scope before you negotiate salary
In ITSM roles, title and scope vary widely at the same pay band. Before accepting an offer, clarify ownership boundaries: whether the role owns problem management, change advisory board leadership, or only service desk operations, because scope defines your next promotion path.
IT Service Management Jobs: Frequently Asked Questions
Which companies are hiring the most it service managements?
The companies hiring the most it service managements right now include Honeywell, Selective Insurance, and Hui Huliau, with the largest share of openings in Texas, Virginia, and Georgia, based on current listings on Migrate Mate as of September 2026. Demand is especially consistent in financial services, federal contracting, and large healthcare systems.
How many it service management jobs are remote?
About 72% of it service management openings are fully remote or hybrid as of September 2026, making it one of the more flexible roles in the IT operations space. Process-heavy functions such as change management, problem management, and ITSM platform administration tend to be the most commonly offered in remote or hybrid arrangements.
How do you become a it service management?
Start by earning the ITIL 4 Foundation certification, which establishes the framework vocabulary and process model used by most employers. Build hands-on experience in a service desk or IT operations role, then move into owning discrete processes such as incident or change management. Pursuing an ITIL Managing Professional track or a ServiceNow certification accelerates progression into senior and program-level roles.
How do you get hired in it service management with little experience?
Entry points into the field are typically through service desk analyst or IT support specialist roles where you handle ticket triage and SLA tracking daily. Earning the ITIL 4 Foundation certification before applying signals genuine intent and differentiates your application from other candidates with similar technical backgrounds. Emphasize any exposure to ticketing platforms and any process documentation you have contributed to, even in a junior capacity.
What does the it service management interview process look like?
Most hiring processes include a recruiter screen focused on certification and platform experience, followed by a hiring manager interview that probes your ownership of specific ITSM processes. A second round typically involves a panel or technical interview where you walk through how you have handled a major incident or led a change advisory board. Some employers add a brief scenario exercise asking you to design or critique a process flow.
Where can I find and apply to it service management jobs?
You can find and apply to it service management jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and certifications and apply directly to each listing from the same place.
See All 228+ IT Service Management Jobs
Find roles that match your experience and apply in just a few clicks.
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