IT Service Management Jobs

IT Service Management jobs are open across healthcare, financial services, government, and technology, from analyst and specialist to director and enterprise architect, with specializations in ITIL process design, service desk operations, and change and incident management. Find a role that fits from the openings below and apply directly.

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Overview

Open roles228+
Top stateTexas
Top employerHoneywell
Top cityDallas, TX
Work type53% Hybrid
Top industryTechnology

Showing 5 of 228+ IT Service Management jobs

Guidehouse
DOT IT Portfolio Management Analyst
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Guidehouse
Added 1d ago
DOT IT Portfolio Management Analyst
Guidehouse
Arlington, Virginia
Compliance & Risk
Cybersecurity
Security & Protective Services
$98k - $163k/yr
On-Site
Bachelor's degree
1,001-5,000

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Guidehouse
DOT IT Portfolio Management Analyst
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Guidehouse
Added 1d ago
DOT IT Portfolio Management Analyst
Guidehouse
Washington, District of Columbia
Compliance & Risk
Cybersecurity
Security & Protective Services
$74k - $124k/yr
Bachelor's degree
1,001-5,000

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Progressive
IT Supplier Relationship Management Analyst Senior
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Progressive
Added 1d ago
IT Supplier Relationship Management Analyst Senior
Progressive
Remote
Business Operations
Business Strategy
Consulting & Professional Services
$93k - $109k/yr
Remote (US)
Bachelor's degree in management information systems
10,000+

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Trillium Health Resources
Senior Manager, IT Project Management
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Trillium Health Resources
Added 1d ago
Senior Manager, IT Project Management
Trillium Health Resources
North Carolina
Allied Health
Healthcare Administration
Mental & Behavioral Health
Social Work & Counseling
$88k - $130k/yr
Remote (US)
Master's degree
501-1,000

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Nomura
Risk Manager IT, Information Security, Business Resilience and Third Party Risk Management
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Nomura
Added 1d ago
Risk Manager IT, Information Security, Business Resilience and Third Party Risk Management
Nomura
New York, New York
Business Operations
Business Strategy
Project Management
$220k - $270k/yr
Bachelor's degree in engineering
10,000+

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Top Cities Hiring IT Service Managements

Explore IT service management openings in the cities hiring most right now.

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IT Service Management Job Market

Who's Hiring

Honeywell
Honeywell6 open roles
Selective Insurance
Selective Insurance5 open roles
Hui Huliau
Hui Huliau3 open roles

Top Industries Hiring

  • Technology & Software
  • Banking & Financial Services
  • Healthcare & Medical Services
  • Insurance
  • Staffing & Recruiting

What Employers Look For

The qualifications that appear most often in IT service management jobs.

  • ITIL 4 Foundation or higher certification required or strongly preferred
  • 3 to 7 years of experience managing IT service operations or a service desk
  • Hands-on administration experience with ServiceNow, Jira Service Management, or BMC Remedy
  • Demonstrated ability to define, measure, and improve SLA and OLA compliance
  • Experience leading incident, problem, and change management processes in enterprise environments
  • Bachelor's degree in information technology, computer science, or a related field

Tips for Your IT Service Management Job Search

Lead your resume with ITIL credentials

Recruiters scanning IT service management resumes filter fast on certifications. List your ITIL 4 Foundation, ITIL Managing Professional, or COBIT credentials above your work history so they appear before a recruiter decides to read further.

Quantify SLA compliance and ticket volumes

Hiring managers in this field want proof of operational scale. Replace vague phrases like 'managed service desk' with specific outcomes: resolution rates, first-contact resolution improvements, or the size of the environment you supported.

Filter openings by ITSM platform experience

Most postings name a specific platform such as ServiceNow, Jira Service Management, or Remedy. Search for roles that match the tool you know best first, since platform fluency is often a hard filter during initial screening.

Apply early to roles that fit

Migrate Mate lists it service management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.

Prepare a process improvement story for interviews

Interviewers consistently ask how you have improved a broken or immature ITSM process. Prepare one clear example that names the problem, the framework or methodology you applied, and the measurable outcome you delivered.

Negotiate scope before you negotiate salary

In ITSM roles, title and scope vary widely at the same pay band. Before accepting an offer, clarify ownership boundaries: whether the role owns problem management, change advisory board leadership, or only service desk operations, because scope defines your next promotion path.

IT Service Management Jobs: Frequently Asked Questions

Which companies are hiring the most it service managements?

The companies hiring the most it service managements right now include Honeywell, Selective Insurance, and Hui Huliau, with the largest share of openings in Texas, Virginia, and Georgia, based on current listings on Migrate Mate as of September 2026. Demand is especially consistent in financial services, federal contracting, and large healthcare systems.

How many it service management jobs are remote?

About 72% of it service management openings are fully remote or hybrid as of September 2026, making it one of the more flexible roles in the IT operations space. Process-heavy functions such as change management, problem management, and ITSM platform administration tend to be the most commonly offered in remote or hybrid arrangements.

How do you become a it service management?

Start by earning the ITIL 4 Foundation certification, which establishes the framework vocabulary and process model used by most employers. Build hands-on experience in a service desk or IT operations role, then move into owning discrete processes such as incident or change management. Pursuing an ITIL Managing Professional track or a ServiceNow certification accelerates progression into senior and program-level roles.

How do you get hired in it service management with little experience?

Entry points into the field are typically through service desk analyst or IT support specialist roles where you handle ticket triage and SLA tracking daily. Earning the ITIL 4 Foundation certification before applying signals genuine intent and differentiates your application from other candidates with similar technical backgrounds. Emphasize any exposure to ticketing platforms and any process documentation you have contributed to, even in a junior capacity.

What does the it service management interview process look like?

Most hiring processes include a recruiter screen focused on certification and platform experience, followed by a hiring manager interview that probes your ownership of specific ITSM processes. A second round typically involves a panel or technical interview where you walk through how you have handled a major incident or led a change advisory board. Some employers add a brief scenario exercise asking you to design or critique a process flow.

Where can I find and apply to it service management jobs?

You can find and apply to it service management jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and certifications and apply directly to each listing from the same place.

See All 228+ IT Service Management Jobs

Find roles that match your experience and apply in just a few clicks.

Find IT Service Management Jobs