Mid Level IT Service Management Jobs
Mid level it service management jobs go to professionals ready to own service delivery processes, lead incident response efforts, and guide junior staff with minimal oversight. Roles are spread across on-site, remote, and hybrid settings in Banking & Financial Services, Technology & Software, and Healthcare & Medical Services, with employers like PENNYMAC, TruStage, and EY hiring at this level now.
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IT Identity and Access Management Analyst
Location: Larkin Bldg @ Exchange Street
Location of Job: US:NY:Buffalo
Work Type: Full-Time
Shift 1
Job Description
Monitor and oversee the integrity and accuracy of identity data and individual credentials ensuring employees and vendors have the access they need to perform their job duties. Works closely with the IT Security team to ensure that all users have the appropriate and authorized access they need to perform their job duties.
Education And Credentials
Associates in IT, Business or similar required. BA/BS in IT or similar preferred. Certificate not required upon hire. If a certification is required to access build applications, attainment of the certification will be required to retain employment after the first 90 days.
Experience
5 years of experience in Identity Management provisioning and workflow processes. 5 years of experience in Role Base Access Controls (RBAC).
Working Conditions
- Weight Requirement - Light (up to 20 lbs)
Job Details
Department: KH Cyber Security
Standard Hours Bi-Weekly: 75.00
Weekend/Holiday Requirement: No
On Call Required: Yes
With Rotation:
Scheduled Work Hours: 8-5
Work Arrangement: Hybrid
Union Code: N00 - Non Union KH
Requisition ID#: 22081
Grade: EX212
Pay Frequency: Bi-Weekly
Salary Range: $64,535.64 - $88,744.11
Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!
IT Identity and Access Management Analyst
Location: Larkin Bldg @ Exchange Street
Location of Job: US:NY:Buffalo
Work Type: Full-Time
Shift 1
Job Description
Monitor and oversee the integrity and accuracy of identity data and individual credentials ensuring employees and vendors have the access they need to perform their job duties. Works closely with the IT Security team to ensure that all users have the appropriate and authorized access they need to perform their job duties.
Education And Credentials
Associates in IT, Business or similar required. BA/BS in IT or similar preferred. Certificate not required upon hire. If a certification is required to access build applications, attainment of the certification will be required to retain employment after the first 90 days.
Experience
5 years of experience in Identity Management provisioning and workflow processes. 5 years of experience in Role Base Access Controls (RBAC).
Working Conditions
- Weight Requirement - Light (up to 20 lbs)
Job Details
Department: KH Cyber Security
Standard Hours Bi-Weekly: 75.00
Weekend/Holiday Requirement: No
On Call Required: Yes
With Rotation:
Scheduled Work Hours: 8-5
Work Arrangement: Hybrid
Union Code: N00 - Non Union KH
Requisition ID#: 22081
Grade: EX212
Pay Frequency: Bi-Weekly
Salary Range: $64,535.64 - $88,744.11
Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!
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Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Technology & Software
- Healthcare & Medical Services
- Retail
- Education
Mid Level IT Service Management Jobs: Frequently Asked Questions
How do I get a mid level it service management job?
Position your experience around ownership rather than participation. Highlight incidents you led end to end, service improvements you drove, and any process documentation or metrics you owned. Employers at this level want to see that you can operate with limited oversight, so tailor your resume and cover letter to specific outcomes, such as reduced mean time to resolution or improved SLA compliance, rather than listing duties.
Which companies hire mid level it service managements?
Companies hiring mid level it service managements right now include PENNYMAC, TruStage, and EY, based on current listings on Migrate Mate as of August 2026. Hiring at this level covers large enterprises with mature ITSM programs, mid-size technology firms scaling their service operations, and managed service providers looking for practitioners who can take on accounts independently.
Are there remote mid level it service management jobs?
Yes, remote and hybrid options are widely available at this level. About 47% of mid level it service management openings are remote or hybrid as of August 2026, reflecting how much of service management work centers on coordination, ticketing platforms, and documentation that translate well to distributed environments. On-site roles tend to appear more often in regulated industries or organizations running on-premises infrastructure.
How do I move up to a mid level it service management role?
The shift from entry level to mid level comes from building depth and demonstrating ownership over time. Focus on earning an ITIL Foundation certification if you have not already, then pursue hands-on experience owning a process area such as change management or problem management. Contributing measurable improvements, such as reducing ticket backlog or improving first-call resolution, and voluntarily mentoring newer colleagues signals readiness for mid level responsibility.
Which industries hire the most mid level it service managements?
Mid Level it service management roles concentrate in Banking & Financial Services, Technology & Software, and Healthcare & Medical Services, based on current listings on Migrate Mate as of August 2026. These sectors typically run complex IT environments with high service-delivery expectations, creating sustained demand for practitioners who can manage escalations, enforce SLAs, and continuously improve support operations at an intermediate level.