Mid Level IT Service Management Jobs
Mid level it service management jobs go to professionals ready to own service delivery processes, lead incident response efforts, and guide junior staff with minimal oversight. Roles are spread across on-site, remote, and hybrid settings in Technology & Software and Staffing & Recruiting, with employers like SRI Tech Solutions, SnaKORPIO, and Procom Services America hiring at this level now.
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See related jobsOur employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.
Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.
Who we are
At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.
The opportunity
We currently have an opportunity for a Senior Privileged Access Management (PAM) Specialist to join our Corporate IT team based in our Farmington, CT; Canton, MA; Boston, MA or Raleigh, NC offices on a hybrid schedule. The Senior PAM Specialist is a key member of the Identity & Access Management organization responsible for overseeing the policies, controls, and technologies governing privileged accounts and elevated access across the enterprise. The role is responsible for engineering, administering and improving the enterprise PAM program. It has accountability for the full lifecycle of privileged identities, implements technical controls to safeguard high-risk accounts, acts as the lead for major PAM platform initiatives, and partners with technology and business teams to ensure secure, compliant access to critical systems. This role serves as a subject matter expert for PAM processes across all technical platforms, supporting regulatory compliance, driving automation initiatives, and ensuring enforcement of least‑privilege principles. The position requires advanced technical expertise not only in PAM but also Identity and access management, strong analytical skills, and the ability to partner across security, infrastructure, audit, and application teams to maintain a secure and compliant privileged access ecosystem. Some of the Senior Privileged Access Management Specialist responsibilities include but are not limited to:
- Design, implement, and manage the enterprise PAM solution (e.g., password vaulting, session monitoring, credential rotation, credential relationship, and privileged access integrations with applications).
- Maintain, upgrade, and optimize PAM infrastructure and integrations across on‑prem, cloud, and SaaS environments.
- Ensure secure onboarding and lifecycle management of privileged accounts, service accounts, and application credentials.
- Lead governance of privileged access processes, including periodic access certifications, entitlement reviews, break‑glass monitoring, and elevated-access lifecycle controls.
- Develop and manage PAM dashboards, KPIs, and reporting to measure control effectiveness, highlight risk trends, and ensure compliance with internal policies and regulatory requirements (SOX, NYDFS, etc.).
- Identify, document, and track PAM‑related issues; drive remediation efforts to closure in partnership with technology and application teams.
- Design and implement automated solutions for privileged access reporting, session monitoring, vaulting operations, and exception management using PowerShell, Python, SQL, or workflow tools.
- Serve as SME for PAM platforms such as BeyondTrust, T MS Entra Privileged Identity Management (PIM), or equivalent technologies.
- Oversee integration of PAM controls with enterprise systems, directories, cloud platforms, and critical applications; support onboarding of new privileged accounts and systems.
- Conduct trend analysis on PAM data to identify anomalies or unusual access patterns and escalate for investigation.
- Provide advanced Tier II–III troubleshooting for privileged access failures, vaulting issues, session monitoring, credential rotation, and privileged access integrations.
- Prioritize urgent PAM‑related requests, high‑risk access elevations, and break‑glass events.
- Maintain and enhance PAM operational documentation, workflows, and knowledge base content.
- Partner with Internal Audit, Cybersecurity, Infrastructure, and Application Owners to ensure privileged access processes meet regulatory and internal control expectations.
- Advise stakeholders on RBAC, least‑privilege design, SoD risk identification, and privileged access architecture.
- Participate in and contribute to security assessments, incident reviews, and access‑related investigations.
- Collaborate on IAM and PAM strategy, policies, and continuous improvement initiatives.
- Contribute to group projects, process redesign efforts, and enterprise PAM roadmap planning.
- Cross‑train team members to maintain operational continuity and uplift team capability.
- Provide informal mentoring to junior IAM/PAM team members.
The expertise you bring
- Bachelor’s degree in Computer Science, Information Systems or related field.
- 5-7 years of experience in Privileged Access Management, Identity & Access Management, or Information Security.
- Experience supporting PAM in regulated industries (SOX, NYDFS, GLBA).
- Strong understanding of IAM, least privilege, Zero Trust architecture, and credential security.
- Experience with scripting languages (PowerShell, Python, Bash) and API integrations.
- Familiarity with Windows, Linux, networking fundamentals, and cloud platforms (Azure, AWS, GCP).
- Experience supporting audits, compliance assessments, and privileged access risk remediation.
- Familiarity with SailPoint, Identity Governance platforms, and audit/compliance tooling.
- Experience with workflow automation, RPA, or orchestration tools a plus.
- Certifications a plus (e.g., CISSP, CISM)
Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $111,000 - $ 148,000 based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $133,000 - $178,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.
Why choose Intact
We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.
Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.
Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.
Check out our Glassdoor reviews to see why people love working for Intact!
Our promise to you
Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.
In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:
- Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
- Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
- Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.
About Intact
At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
#LI-US
#LI-PC1
#LI-Hybrid
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.
Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.
Who we are
At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.
The opportunity
We currently have an opportunity for a Senior Privileged Access Management (PAM) Specialist to join our Corporate IT team based in our Farmington, CT; Canton, MA; Boston, MA or Raleigh, NC offices on a hybrid schedule. The Senior PAM Specialist is a key member of the Identity & Access Management organization responsible for overseeing the policies, controls, and technologies governing privileged accounts and elevated access across the enterprise. The role is responsible for engineering, administering and improving the enterprise PAM program. It has accountability for the full lifecycle of privileged identities, implements technical controls to safeguard high-risk accounts, acts as the lead for major PAM platform initiatives, and partners with technology and business teams to ensure secure, compliant access to critical systems. This role serves as a subject matter expert for PAM processes across all technical platforms, supporting regulatory compliance, driving automation initiatives, and ensuring enforcement of least‑privilege principles. The position requires advanced technical expertise not only in PAM but also Identity and access management, strong analytical skills, and the ability to partner across security, infrastructure, audit, and application teams to maintain a secure and compliant privileged access ecosystem. Some of the Senior Privileged Access Management Specialist responsibilities include but are not limited to:
- Design, implement, and manage the enterprise PAM solution (e.g., password vaulting, session monitoring, credential rotation, credential relationship, and privileged access integrations with applications).
- Maintain, upgrade, and optimize PAM infrastructure and integrations across on‑prem, cloud, and SaaS environments.
- Ensure secure onboarding and lifecycle management of privileged accounts, service accounts, and application credentials.
- Lead governance of privileged access processes, including periodic access certifications, entitlement reviews, break‑glass monitoring, and elevated-access lifecycle controls.
- Develop and manage PAM dashboards, KPIs, and reporting to measure control effectiveness, highlight risk trends, and ensure compliance with internal policies and regulatory requirements (SOX, NYDFS, etc.).
- Identify, document, and track PAM‑related issues; drive remediation efforts to closure in partnership with technology and application teams.
- Design and implement automated solutions for privileged access reporting, session monitoring, vaulting operations, and exception management using PowerShell, Python, SQL, or workflow tools.
- Serve as SME for PAM platforms such as BeyondTrust, T MS Entra Privileged Identity Management (PIM), or equivalent technologies.
- Oversee integration of PAM controls with enterprise systems, directories, cloud platforms, and critical applications; support onboarding of new privileged accounts and systems.
- Conduct trend analysis on PAM data to identify anomalies or unusual access patterns and escalate for investigation.
- Provide advanced Tier II–III troubleshooting for privileged access failures, vaulting issues, session monitoring, credential rotation, and privileged access integrations.
- Prioritize urgent PAM‑related requests, high‑risk access elevations, and break‑glass events.
- Maintain and enhance PAM operational documentation, workflows, and knowledge base content.
- Partner with Internal Audit, Cybersecurity, Infrastructure, and Application Owners to ensure privileged access processes meet regulatory and internal control expectations.
- Advise stakeholders on RBAC, least‑privilege design, SoD risk identification, and privileged access architecture.
- Participate in and contribute to security assessments, incident reviews, and access‑related investigations.
- Collaborate on IAM and PAM strategy, policies, and continuous improvement initiatives.
- Contribute to group projects, process redesign efforts, and enterprise PAM roadmap planning.
- Cross‑train team members to maintain operational continuity and uplift team capability.
- Provide informal mentoring to junior IAM/PAM team members.
The expertise you bring
- Bachelor’s degree in Computer Science, Information Systems or related field.
- 5-7 years of experience in Privileged Access Management, Identity & Access Management, or Information Security.
- Experience supporting PAM in regulated industries (SOX, NYDFS, GLBA).
- Strong understanding of IAM, least privilege, Zero Trust architecture, and credential security.
- Experience with scripting languages (PowerShell, Python, Bash) and API integrations.
- Familiarity with Windows, Linux, networking fundamentals, and cloud platforms (Azure, AWS, GCP).
- Experience supporting audits, compliance assessments, and privileged access risk remediation.
- Familiarity with SailPoint, Identity Governance platforms, and audit/compliance tooling.
- Experience with workflow automation, RPA, or orchestration tools a plus.
- Certifications a plus (e.g., CISSP, CISM)
Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $111,000 - $ 148,000 based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $133,000 - $178,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.
Why choose Intact
We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.
Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.
Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.
Check out our Glassdoor reviews to see why people love working for Intact!
Our promise to you
Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.
In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:
- Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
- Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
- Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.
About Intact
At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
#LI-US
#LI-PC1
#LI-Hybrid
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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Mid Level IT Service Management Jobs: Frequently Asked Questions
How do I get a mid level it service management job?
Position your experience around ownership rather than participation. Highlight incidents you led end to end, service improvements you drove, and any process documentation or metrics you owned. Employers at this level want to see that you can operate with limited oversight, so tailor your resume and cover letter to specific outcomes, such as reduced mean time to resolution or improved SLA compliance, rather than listing duties.
Which companies hire mid level it service managements?
Companies hiring mid level it service managements right now include SRI Tech Solutions, SnaKORPIO, and Procom Services America, based on current listings on Migrate Mate as of November 2026. Hiring at this level covers large enterprises with mature ITSM programs, mid-size technology firms scaling their service operations, and managed service providers looking for practitioners who can take on accounts independently.
Are there remote mid level it service management jobs?
Yes, remote and hybrid options are widely available at this level. About 50% of mid level it service management openings are remote or hybrid as of November 2026, reflecting how much of service management work centers on coordination, ticketing platforms, and documentation that translate well to distributed environments. On-site roles tend to appear more often in regulated industries or organizations running on-premises infrastructure.
How do I move up to a mid level it service management role?
The shift from entry level to mid level comes from building depth and demonstrating ownership over time. Focus on earning an ITIL Foundation certification if you have not already, then pursue hands-on experience owning a process area such as change management or problem management. Contributing measurable improvements, such as reducing ticket backlog or improving first-call resolution, and voluntarily mentoring newer colleagues signals readiness for mid level responsibility.
Which industries hire the most mid level it service managements?
Mid Level it service management roles concentrate in Technology & Software and Staffing & Recruiting, based on current listings on Migrate Mate as of November 2026. These sectors typically run complex IT environments with high service-delivery expectations, creating sustained demand for practitioners who can manage escalations, enforce SLAs, and continuously improve support operations at an intermediate level.