Senior Level IT Service Management Jobs
Senior level it service management jobs place experienced professionals in charge of service strategy, process governance, and the cross-functional teams that keep enterprise IT running at scale. Openings are concentrated in Banking & Financial Services and Accounting & Auditing, with a 80% remote and hybrid mix, and employers like The Depository Trust & Clearing Corporation (DTCC), CBIZ, and State Street hiring at this level now.
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See related jobsIT Asset Management Process Lead
The IT Asset Management (ITAM) Process Lead governs enterprise ITAM processes across the full asset lifecycle, ensuring consistent, compliant, and efficient management of IT assets. This role drives standardization, operational discipline, and continuous improvement across all IT platforms and end‑user computing environments.
Key Responsibilities
- Govern ITAM processes across request, acquisition, deployment, change, maintenance, and retirement.
- Enforce ITAM policies, standards, controls, and operating procedures.
- Lead continuous improvement efforts to address process gaps, inefficiencies, and control weaknesses.
- Manage the ITAM Process Team, providing day‑to‑day leadership, prioritization, and coaching.
- Partner with technology teams, asset owners, and control stakeholders to ensure process adoption and accountability.
- Integrate ITAM practices with IT Service Management (ITIL) processes to support operational efficiency and audit readiness.
- Serve as the primary point of contact for ITAM process questions and escalations.
- Manage corporate IT asset disposal processes and related controls.
Core/Must Have Skills
- 10+ years of experience in IT Asset Management or process governance roles.
- Proven experience owning, enforcing, and governing enterprise‑scale processes.
- Strong knowledge of IT asset lifecycles, CMDBs, SAM/HAM capabilities, and IT Service Management practices.
- Solid understanding of ITIL‑aligned processes and controls, including request fulfillment, change/MACD, incident linkage, governance, risk management, and audit readiness.
- Experience supporting audits, regulatory inquiries, or formal risk assessments.
- Demonstrated ability in process design, documentation, and continuous optimization.
- Strong analytical skills with a focus on operational risk, cost management, and efficiency.
- Executive‑level communication and presentation skills.
- Experience leading analysts or small teams and coordinating cross‑functional delivery across technology and control partners.
Nice to Have Skills
- Experience with ServiceNow ITAM, HAM Pro
- Relevant certifications such as Certified IT Asset Manager (CITAM), ITIL Foundation, Lean Six Sigma, or other process/governance certifications
- Experience with automation tools such as Copilot
- Hands‑on experience with end‑to‑end IT asset lifecycle operations, including procurement, deployment, inventory management, refresh planning, and decommissioning and disposal.
Salary Range:
$120,000 - $217,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
IT Asset Management Process Lead
The IT Asset Management (ITAM) Process Lead governs enterprise ITAM processes across the full asset lifecycle, ensuring consistent, compliant, and efficient management of IT assets. This role drives standardization, operational discipline, and continuous improvement across all IT platforms and end‑user computing environments.
Key Responsibilities
- Govern ITAM processes across request, acquisition, deployment, change, maintenance, and retirement.
- Enforce ITAM policies, standards, controls, and operating procedures.
- Lead continuous improvement efforts to address process gaps, inefficiencies, and control weaknesses.
- Manage the ITAM Process Team, providing day‑to‑day leadership, prioritization, and coaching.
- Partner with technology teams, asset owners, and control stakeholders to ensure process adoption and accountability.
- Integrate ITAM practices with IT Service Management (ITIL) processes to support operational efficiency and audit readiness.
- Serve as the primary point of contact for ITAM process questions and escalations.
- Manage corporate IT asset disposal processes and related controls.
Core/Must Have Skills
- 10+ years of experience in IT Asset Management or process governance roles.
- Proven experience owning, enforcing, and governing enterprise‑scale processes.
- Strong knowledge of IT asset lifecycles, CMDBs, SAM/HAM capabilities, and IT Service Management practices.
- Solid understanding of ITIL‑aligned processes and controls, including request fulfillment, change/MACD, incident linkage, governance, risk management, and audit readiness.
- Experience supporting audits, regulatory inquiries, or formal risk assessments.
- Demonstrated ability in process design, documentation, and continuous optimization.
- Strong analytical skills with a focus on operational risk, cost management, and efficiency.
- Executive‑level communication and presentation skills.
- Experience leading analysts or small teams and coordinating cross‑functional delivery across technology and control partners.
Nice to Have Skills
- Experience with ServiceNow ITAM, HAM Pro
- Relevant certifications such as Certified IT Asset Manager (CITAM), ITIL Foundation, Lean Six Sigma, or other process/governance certifications
- Experience with automation tools such as Copilot
- Hands‑on experience with end‑to‑end IT asset lifecycle operations, including procurement, deployment, inventory management, refresh planning, and decommissioning and disposal.
Salary Range:
$120,000 - $217,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Top Industries Hiring
- Banking & Financial Services
- Accounting & Auditing
Senior Level IT Service Management Jobs: Frequently Asked Questions
How do I get a senior level it service management job?
Employers at this level look for candidates who have owned service delivery outcomes, not just contributed to them. Demonstrated experience leading ITIL or ITSM framework implementations, managing vendor relationships, and driving measurable improvements in incident or change management gives candidates a clear edge. Certifications like ITIL 4 Managing Professional and hands-on experience with enterprise service desk platforms strengthen an application considerably.
Which companies hire senior level it service managements?
Companies hiring senior level it service managements right now include The Depository Trust & Clearing Corporation (DTCC), CBIZ, and State Street, based on current listings on Migrate Mate as of September 2026. Hiring at this level tends to come from large enterprises, managed service providers, and technology consultancies that run complex, multi-stakeholder IT environments and need experienced professionals to govern them.
Are there remote senior level it service management jobs?
Yes, though availability varies by employer and scope of responsibility. About 80% of senior level it service management openings are remote or hybrid as of September 2026, reflecting how service management leadership can often be performed without a fixed on-site presence. Roles involving hands-on infrastructure oversight or executive stakeholder alignment are more likely to require some in-person time.
What makes a it service management role senior level?
A senior level it service management role is defined by ownership of service strategy and governance, not just execution of defined processes. Professionals at this stage set standards, lead continuous improvement initiatives, mentor junior analysts and coordinators, and are accountable for service performance metrics across the organization. The scope shifts from following frameworks to designing and evolving them.
Which industries hire the most senior level it service managements?
Senior Level it service management roles concentrate in Banking & Financial Services and Accounting & Auditing, based on current listings on Migrate Mate as of September 2026. These sectors tend to operate large, regulated IT environments where formal service management governance is essential for compliance, uptime, and cross-departmental coordination.