Technical Support Engineer Jobs
Technical Support Engineer jobs are open across software, cloud infrastructure, cybersecurity, and enterprise SaaS, at every level from entry-level to senior and lead, with specializations in tier-2 escalation support, DevOps tooling, and network troubleshooting. Find a role that fits from the openings below and apply directly.
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Job Description
EXP Technical is seeking a customer-focused and technically skilled Technical Support Specialist to provide IT assistance, troubleshoot technical problems, and maintain reliable technology environments for business clients.
The ideal candidate will have experience supporting computer systems, Microsoft 365, network infrastructure, and business applications. You will work with technical teams and clients to resolve IT issues and ensure smooth daily operations.
Key Responsibilities
- Provide technical assistance for desktops, laptops, servers, and business applications.
- Diagnose and resolve hardware, software, and operating system problems.
- Respond to technical support requests through phone, email, and ticketing systems.
- Troubleshoot Microsoft 365, Windows Server, and cloud applications.
- Assist with network connectivity, VPN, DNS, and DHCP issues.
- Configure user accounts, permissions, and security settings.
- Support IT infrastructure maintenance and system upgrades.
- Monitor technical issues and identify opportunities for improvement.
- Document troubleshooting procedures and technical solutions.
- Escalate complex infrastructure problems when necessary.
Required Skills
- Experience in technical support, IT support, or help desk services.
- Knowledge of Windows operating systems and Microsoft 365.
- Familiarity with Active Directory, DNS, and DHCP.
- Understanding of networking, firewalls, and VPN technologies.
- Knowledge of Azure, AWS, or virtualization platforms.
- Strong troubleshooting and analytical abilities.
- Excellent customer service and communication skills.
- Ability to work independently and collaboratively.
About the Company
EXP Technical is a Seattle-based IT services and consulting company founded in 2003. The company provides managed IT services, technical support, cloud strategy, cybersecurity, IT project management, and infrastructure solutions.
EXP Technical works with businesses, nonprofits, schools, and other organizations throughout the Puget Sound region. Its engineer-led approach focuses on proactive IT support, dependable technology infrastructure, and long-term client relationships.
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Relocation assistance
Work Location: In person
Technical Support Engineer Jobs by Experience Level
Top Cities Hiring Technical Support Engineers
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Find JobsTechnical Support Engineer Job Market
Who's Hiring
- Ryder System56
- Amazon Web Services18
- KLA11
- Spectrum11
- Atlas Copco10
Top Industries Hiring
- Technology & Software26
- Manufacturing12
- Science & Research7
- Consulting & Professional Services7
- Insurance4
What Employers Look For
The qualifications that appear most often in technical support engineer jobs.
- Hands-on experience with ticketing systems such as Jira, Zendesk, or ServiceNow
- Proficiency troubleshooting operating systems including Windows, macOS, and Linux
- Ability to diagnose and resolve network, hardware, and software issues independently
- Strong written and verbal communication skills for customer-facing escalations
- Experience with cloud platforms such as AWS, Azure, or Google Cloud is preferred
- CompTIA A+, CompTIA Network+, or equivalent certification often required or preferred
Tips for Your Technical Support Engineer Job Search
Quantify your ticket resolution metrics
Recruiters for technical support engineer roles respond to numbers. List your average resolution time, ticket volume handled per week, and any reduction in escalation rates you drove. Vague phrases like 'resolved customer issues' get skipped in favor of candidates who show measurable impact.
List tools in a dedicated skills section
Hiring managers scan for specific platforms before reading anything else. Put Jira, Zendesk, Salesforce Service Cloud, Splunk, or whichever tools you know into a clearly labeled skills section near the top of your resume so they're impossible to miss.
Target openings by support tier level
Job titles vary widely but tier level tells you the real scope. Tier-1 roles focus on triage and hand-off, tier-2 requires deeper diagnostics, and tier-3 often overlaps with engineering. Match your experience to the right tier so you don't undersell or overreach.
Apply early to roles that fit
Migrate Mate lists technical support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a live troubleshooting walkthrough
Many technical support engineer interviews include a break-fix scenario where you debug a system issue in real time. Practice narrating your diagnostic process out loud, explaining each step as you go. Interviewers are evaluating your methodology as much as your answer.
Negotiate shift premiums and on-call terms
Technical support roles often include on-call rotations or shift differentials that significantly affect total compensation. Ask specifically about on-call frequency, response time expectations, and whether after-hours coverage is compensated separately before you accept an offer.
Technical Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most technical support engineers?
The companies hiring the most technical support engineers right now include Ryder System, Amazon Web Services, and KLA, with the largest share of openings in Texas, California, and New York, based on current listings on Migrate Mate as of November 2026. Demand is concentrated in enterprise software, cloud services, and managed IT service providers.
How many technical support engineer jobs are remote?
About 54% of technical support engineer openings are fully remote or hybrid as of November 2026, making it one of the more location-flexible roles in the technical workforce. Remote availability is highest for tier-2 and tier-3 software support roles, where hands-on hardware access is not required.
How do you become a technical support engineer?
Most technical support engineers start with a degree in computer science, information technology, or a related field, or earn certifications such as CompTIA A+ and Network+ as an alternative entry point. From there, building experience in a help desk or tier-1 support role develops the troubleshooting fundamentals needed to move into an engineer-level position. Specializing in a platform like AWS or Salesforce can accelerate that progression significantly.
Can you get a technical support engineer job with little experience?
Yes, entry-level technical support engineer roles are accessible with a relevant certification and demonstrated hands-on skills even without years of professional experience. Building a home lab, contributing to open-source troubleshooting forums, or completing platform-specific training from vendors like Microsoft or Cisco gives you concrete examples to reference in interviews. Tier-1 and helpdesk-to-engineer pipeline programs at larger employers are also a common entry path.
What does the technical support engineer interview process look like?
The interview process for a technical support engineer typically starts with a recruiter screen focused on your tools experience and availability, followed by a technical phone or video interview where you walk through past troubleshooting scenarios. A live break-fix exercise or take-home diagnostic task is common at the mid-stage. Final rounds usually involve a hiring manager conversation and, at larger companies, a team culture interview.
Where can I find and apply to technical support engineer jobs?
You can find and apply to technical support engineer jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience level and specialization, then apply directly to each one that fits.
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