Technical Support Engineer Jobs
Technical Support Engineer jobs are open across software, cloud infrastructure, cybersecurity, and enterprise SaaS, at every level from entry-level to senior and lead, with specializations in tier-2 escalation support, DevOps tooling, and network troubleshooting. Find a role that fits from the openings below and apply directly.
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Showing 5 of 3,041+ Technical Support Engineer jobs
Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits.
As a Senior Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am to 6pm GST. Rare late shift work and on-call work on an as-needed basis.
Primary work location: 1950 West Cook Road, Fort Wayne, Indiana
What you will do:
- Document and manage customers’ reported issues, delivering excellent customer service and managing customer expectations
- Monitor and respond to customer inquiries, leading customer communication, assuring timely status updates and issue resolution
- Troubleshoot customer environments, research WLAN configuration and compatibility issues to solve problems and optimize the performance of Vocera
- Collaborate within the team and engage others to solve hard problems
- Author knowledge-based articles for internal and external use
- Review product documentation prior to new releases
- Provide formal and informal training to customers and partners
- Mentor junior team members
What you need:
Required
- Bachelors in Computer Science or related field, or in lieu of Bachelors, 6+ years additional relevant work experience
- Minimum 6 years of experience in customer technical support working in a networking environment
- Hands on experience with VMWare and other virtualization technologies
- Demonstrated experience with wireless (802.11 a/b/g/n) infrastructure design, troubleshooting and wireless security 802.1x
Preferred
- Experience troubleshooting wired and wireless issues on Voice over wireless applications, iPhone and Androids and Multicast using Wireshark, Omnipeek, Airmagnet, Ekahau
- Industry standard LAN technology knowledge
- Working knowledge of SIP, PBX/telephony systems
- Certifications in CWNA, CCNA, R&S, Wireless, or Aruba ACMA
United States of America Pay Ranges:
- USN: $89,300 - $148,800 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits.
As a Senior Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am to 6pm GST. Rare late shift work and on-call work on an as-needed basis.
Primary work location: 1950 West Cook Road, Fort Wayne, Indiana
What you will do:
- Document and manage customers’ reported issues, delivering excellent customer service and managing customer expectations
- Monitor and respond to customer inquiries, leading customer communication, assuring timely status updates and issue resolution
- Troubleshoot customer environments, research WLAN configuration and compatibility issues to solve problems and optimize the performance of Vocera
- Collaborate within the team and engage others to solve hard problems
- Author knowledge-based articles for internal and external use
- Review product documentation prior to new releases
- Provide formal and informal training to customers and partners
- Mentor junior team members
What you need:
Required
- Bachelors in Computer Science or related field, or in lieu of Bachelors, 6+ years additional relevant work experience
- Minimum 6 years of experience in customer technical support working in a networking environment
- Hands on experience with VMWare and other virtualization technologies
- Demonstrated experience with wireless (802.11 a/b/g/n) infrastructure design, troubleshooting and wireless security 802.1x
Preferred
- Experience troubleshooting wired and wireless issues on Voice over wireless applications, iPhone and Androids and Multicast using Wireshark, Omnipeek, Airmagnet, Ekahau
- Industry standard LAN technology knowledge
- Working knowledge of SIP, PBX/telephony systems
- Certifications in CWNA, CCNA, R&S, Wireless, or Aruba ACMA
United States of America Pay Ranges:
- USN: $89,300 - $148,800 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
See All 3,041+ Technical Support Engineer Jobs
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Find JobsTechnical Support Engineer Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Amazon205
- Tata Consultancy Services (TCS)61
- Google50
- Atlas Copco35
- Lam Research26
Top Industries Hiring
- Technology & Software988
- Manufacturing329
- Electronics & Hardware262
- Consulting & Professional Services177
- Healthcare & Medical Services126
What Employers Look For
The qualifications that appear most often in technical support engineer jobs.
- Hands-on experience with ticketing systems such as Jira, Zendesk, or ServiceNow
- Proficiency troubleshooting operating systems including Windows, macOS, and Linux
- Ability to diagnose and resolve network, hardware, and software issues independently
- Strong written and verbal communication skills for customer-facing escalations
- Experience with cloud platforms such as AWS, Azure, or Google Cloud is preferred
- CompTIA A+, CompTIA Network+, or equivalent certification often required or preferred
Tips for Your Technical Support Engineer Job Search
Quantify your ticket resolution metrics
Recruiters for technical support engineer roles respond to numbers. List your average resolution time, ticket volume handled per week, and any reduction in escalation rates you drove. Vague phrases like 'resolved customer issues' get skipped in favor of candidates who show measurable impact.
List tools in a dedicated skills section
Hiring managers scan for specific platforms before reading anything else. Put Jira, Zendesk, Salesforce Service Cloud, Splunk, or whichever tools you know into a clearly labeled skills section near the top of your resume so they're impossible to miss.
Target openings by support tier level
Job titles vary widely but tier level tells you the real scope. Tier-1 roles focus on triage and hand-off, tier-2 requires deeper diagnostics, and tier-3 often overlaps with engineering. Match your experience to the right tier so you don't undersell or overreach.
Apply early to roles that fit
Migrate Mate lists technical support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a live troubleshooting walkthrough
Many technical support engineer interviews include a break-fix scenario where you debug a system issue in real time. Practice narrating your diagnostic process out loud, explaining each step as you go. Interviewers are evaluating your methodology as much as your answer.
Negotiate shift premiums and on-call terms
Technical support roles often include on-call rotations or shift differentials that significantly affect total compensation. Ask specifically about on-call frequency, response time expectations, and whether after-hours coverage is compensated separately before you accept an offer.
Technical Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most technical support engineers?
The companies hiring the most technical support engineers right now include Amazon, Tata Consultancy Services (TCS), and Google, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of June 2026. Demand is concentrated in enterprise software, cloud services, and managed IT service providers.
How many technical support engineer jobs are remote?
About 26% of technical support engineer openings are fully remote or hybrid as of June 2026, making it one of the more location-flexible roles in the technical workforce. Remote availability is highest for tier-2 and tier-3 software support roles, where hands-on hardware access is not required.
How do you become a technical support engineer?
Most technical support engineers start with a degree in computer science, information technology, or a related field, or earn certifications such as CompTIA A+ and Network+ as an alternative entry point. From there, building experience in a help desk or tier-1 support role develops the troubleshooting fundamentals needed to move into an engineer-level position. Specializing in a platform like AWS or Salesforce can accelerate that progression significantly.
Can you get a technical support engineer job with little experience?
Yes, entry-level technical support engineer roles are accessible with a relevant certification and demonstrated hands-on skills even without years of professional experience. Building a home lab, contributing to open-source troubleshooting forums, or completing platform-specific training from vendors like Microsoft or Cisco gives you concrete examples to reference in interviews. Tier-1 and helpdesk-to-engineer pipeline programs at larger employers are also a common entry path.
What does the technical support engineer interview process look like?
The interview process for a technical support engineer typically starts with a recruiter screen focused on your tools experience and availability, followed by a technical phone or video interview where you walk through past troubleshooting scenarios. A live break-fix exercise or take-home diagnostic task is common at the mid-stage. Final rounds usually involve a hiring manager conversation and, at larger companies, a team culture interview.
Where can I find and apply to technical support engineer jobs?
You can find and apply to technical support engineer jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience level and specialization, then apply directly to each one that fits.
See All 3,041+ Technical Support Engineer Jobs
Jump back to the full list of openings and apply to any technical support engineer role that fits.
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