Technical Support Engineer Jobs
Technical Support Engineer jobs are open across software, cloud infrastructure, cybersecurity, and enterprise SaaS, at every level from entry-level to senior and lead, with specializations in tier-2 escalation support, DevOps tooling, and network troubleshooting. Find a role that fits from the openings below and apply directly.
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Showing 5 of 1,190+ Technical Support Engineer jobs
- Join a passionate US team at a worldwide leading educational video company
- Support our customers and enhance video learning experiences for schools
- Full-time permanent position, working remotely or in our Charleston office
Why Join Us?
Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are. At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organization. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment. Are you ready to take your first step with us?
The Role
We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US for both ClickView and Streamable Learning. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community. This role offers you the opportunity to lead the product support function in the US, whilst being supported by an enthusiastic and professional team globally. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.
Your Responsibilities Include
- Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
- Serving as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
- Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
- Troubleshooting and resolving technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams
- Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
- Running daily live zoom programs for customers and providing technical support to our customers
- Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules
- Ad hoc tasks such as supporting with landing pages and making modifications to our programs as required
- You'll also be supporting our UK customers with technical support and SSO setup as required
Nice To Have Skills
- Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
- Experience of working with and technically supporting SaaS products
- K-12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
- Experience working with Salesforce CRM
Benefits
- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave
- 401k match and Platinum health insurance - (80% coverage) with vision and dental included
- Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year
- Generous parental leave policy - offering 16 week’s full pay
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
- Join a passionate US team at a worldwide leading educational video company
- Support our customers and enhance video learning experiences for schools
- Full-time permanent position, working remotely or in our Charleston office
Why Join Us?
Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are. At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organization. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment. Are you ready to take your first step with us?
The Role
We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US for both ClickView and Streamable Learning. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community. This role offers you the opportunity to lead the product support function in the US, whilst being supported by an enthusiastic and professional team globally. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.
Your Responsibilities Include
- Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
- Serving as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
- Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
- Troubleshooting and resolving technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams
- Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
- Running daily live zoom programs for customers and providing technical support to our customers
- Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules
- Ad hoc tasks such as supporting with landing pages and making modifications to our programs as required
- You'll also be supporting our UK customers with technical support and SSO setup as required
Nice To Have Skills
- Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
- Experience of working with and technically supporting SaaS products
- K-12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
- Experience working with Salesforce CRM
Benefits
- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave
- 401k match and Platinum health insurance - (80% coverage) with vision and dental included
- Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year
- Generous parental leave policy - offering 16 week’s full pay
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
Technical Support Engineer Jobs by Experience Level
Top Cities Hiring Technical Support Engineers
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Find JobsTechnical Support Engineer Job Market
Who's Hiring
- Amazon17
- Thermo Fisher Scientific13
- SBF Search10
- Motorola Solutions10
- Jack Henry & Associates10
Top Industries Hiring
- Technology & Software75
- Manufacturing29
- Electronics & Hardware20
- Consulting & Professional Services10
- Agriculture & Farming7
What Employers Look For
The qualifications that appear most often in technical support engineer jobs.
- Hands-on experience with ticketing systems such as Jira, Zendesk, or ServiceNow
- Proficiency troubleshooting operating systems including Windows, macOS, and Linux
- Ability to diagnose and resolve network, hardware, and software issues independently
- Strong written and verbal communication skills for customer-facing escalations
- Experience with cloud platforms such as AWS, Azure, or Google Cloud is preferred
- CompTIA A+, CompTIA Network+, or equivalent certification often required or preferred
Tips for Your Technical Support Engineer Job Search
Quantify your ticket resolution metrics
Recruiters for technical support engineer roles respond to numbers. List your average resolution time, ticket volume handled per week, and any reduction in escalation rates you drove. Vague phrases like 'resolved customer issues' get skipped in favor of candidates who show measurable impact.
List tools in a dedicated skills section
Hiring managers scan for specific platforms before reading anything else. Put Jira, Zendesk, Salesforce Service Cloud, Splunk, or whichever tools you know into a clearly labeled skills section near the top of your resume so they're impossible to miss.
Target openings by support tier level
Job titles vary widely but tier level tells you the real scope. Tier-1 roles focus on triage and hand-off, tier-2 requires deeper diagnostics, and tier-3 often overlaps with engineering. Match your experience to the right tier so you don't undersell or overreach.
Apply early to roles that fit
Migrate Mate lists technical support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a live troubleshooting walkthrough
Many technical support engineer interviews include a break-fix scenario where you debug a system issue in real time. Practice narrating your diagnostic process out loud, explaining each step as you go. Interviewers are evaluating your methodology as much as your answer.
Negotiate shift premiums and on-call terms
Technical support roles often include on-call rotations or shift differentials that significantly affect total compensation. Ask specifically about on-call frequency, response time expectations, and whether after-hours coverage is compensated separately before you accept an offer.
Technical Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most technical support engineers?
The companies hiring the most technical support engineers right now include Amazon, Thermo Fisher Scientific, and SBF Search, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of August 2026. Demand is concentrated in enterprise software, cloud services, and managed IT service providers.
How many technical support engineer jobs are remote?
About 51% of technical support engineer openings are fully remote or hybrid as of August 2026, making it one of the more location-flexible roles in the technical workforce. Remote availability is highest for tier-2 and tier-3 software support roles, where hands-on hardware access is not required.
How do you become a technical support engineer?
Most technical support engineers start with a degree in computer science, information technology, or a related field, or earn certifications such as CompTIA A+ and Network+ as an alternative entry point. From there, building experience in a help desk or tier-1 support role develops the troubleshooting fundamentals needed to move into an engineer-level position. Specializing in a platform like AWS or Salesforce can accelerate that progression significantly.
Can you get a technical support engineer job with little experience?
Yes, entry-level technical support engineer roles are accessible with a relevant certification and demonstrated hands-on skills even without years of professional experience. Building a home lab, contributing to open-source troubleshooting forums, or completing platform-specific training from vendors like Microsoft or Cisco gives you concrete examples to reference in interviews. Tier-1 and helpdesk-to-engineer pipeline programs at larger employers are also a common entry path.
What does the technical support engineer interview process look like?
The interview process for a technical support engineer typically starts with a recruiter screen focused on your tools experience and availability, followed by a technical phone or video interview where you walk through past troubleshooting scenarios. A live break-fix exercise or take-home diagnostic task is common at the mid-stage. Final rounds usually involve a hiring manager conversation and, at larger companies, a team culture interview.
Where can I find and apply to technical support engineer jobs?
You can find and apply to technical support engineer jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience level and specialization, then apply directly to each one that fits.
See All 1,190+ Technical Support Engineer Jobs
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