Senior Level Technical Support Engineer Jobs
Senior level technical support engineer jobs put experienced engineers in charge of complex escalations, technical roadmaps, and the support teams and processes that depend on them. Roles are split across on-site, remote, and hybrid settings in Technology & Software, Biotechnology & Pharmaceuticals, and Manufacturing, with employers like Race Communications, LangChain, and UCB hiring at this level now.
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Top stateCalifornia
Top employerRace Communications
Top cityAtlanta, GA
Work type57% On-site
Top industryTechnology
Showing 5 of 71+ Senior Level Technical Support Engineer jobs
Maintenance Technician III - Technical Support
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New 1m ago
Novo Nordisk, Inc.
Maintenance Technician III - Technical Support
Clayton, North Carolina
New 1m ago
Technical Support Engineering Manager - SmartPay
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New 1m ago
Jack Henry & Associates
Technical Support Engineering Manager - SmartPay
Allen, Texas
New 1m ago
Technical Support Lead - Web
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New 1m ago
Johnson Controls
Technical Support Lead - Web
Boca Raton, Florida
New 1m ago
DPS - Museum Ops Support, Sr. Manager - Technical Systems
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New 1m ago
Delta Air Lines
DPS - Museum Ops Support, Sr. Manager - Technical Systems
Atlanta, Georgia
New 1m ago
Senior Technical Support Specialist - Curry College
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New 1m ago
Curry College
Senior Technical Support Specialist - Curry College
Milton, Massachusetts
New 1m ago
New 1m ago
Maintenance Technician III - Technical Support
Novo Nordisk, Inc.·Clayton, North Carolina
Job functions:
7+ yrs exp.
Associate's degree
Full Time
10,000+ employees
Job Description
Maintenance Technician III - Technical Support
Facility: Engineering & Technical
Location:
Clayton, NC, US
About the Department
You will be joining Fill & Finish Expansions (FFEx), which is responsible for all major expansion activities within aseptic production, solid dosage forms, finished products, fill & finish warehousing, and QC across all production areas in Product Supply. The area is anchored in Product Supply, Quality & IT, which globally employ approx. 20,000 of Novo Nordisk’s 50,000 employees.
FFEx is a newly established and growing area with the responsibility to design, plan, and build all new aseptic filling capacity across Novo Nordisk to serve the needs of millions of patients. We do it by rethinking our production facilities with the use of modern technology, as we are setting the standards for the aseptic production of the future. Facilities designed today which we will still be proud of 20 years from now. FF Expansions has a global approach, where you will be working with multiple sites and cultures across the world.
What we offer you:
- Leading pay and annual performance bonus for all positions
- All employees enjoy generous paid time off including 14 paid holidays
- Health Insurance, Dental Insurance, Vision Insurance – effective day one
- Guaranteed 8% 401K contribution plus individual company match option
- Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
- Free access to Novo Nordisk-marketed pharmaceutical products
- Tuition Assistance
- Life & Disability Insurance
- Employee Referral Awards
At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.
The Position
Improve systems & equipment reliability in assigned process area, reduce system/equipment downtime associated with assigned process & support operation of assigned process.
Relationships
Reports to Manager/Supervisor, Technical Support.
Essential Functions
- Work in a safe & environmentally responsible way
- Actively improve performance & reliability of process equipment
- Restore function to equipment in an effective & technically correct manner
- Actively lead Event Response
- Plan & Perform corrective & preventative maintenance on assigned process
- Monitor performance & trends & provide action plans for assigned process(s)
- Support & implement system/equipment reliability improvement projects
- Support & assist in training & coaching of process operations
- Record & review maintenance & repair data in BPR’s & associated forms
- Review & coach the use of SAP to include Work Order oversight & completion
- Other accountabilities, as assigned
Physical Requirements
Moves equipment &/or supplies weighing up to 33 pounds within the facility using various body positions. Routinely operates & inspects manufacturing equipment using hands. Ability to be on feet for up to a 12-hour shift. May require corrected vision to 20/25 based on role. May require color vision based on role. Occasionally ascends/ descends a ladder. May be required to work at elevated heights. Occasionally works around odorous &/or hazardous materials. May be required to wear latex gloves. Occasionally performs critical job functions in extremely cold work environments. Occasionally positions oneself within confined spaces for inspection, repair & maintenance of equipment. Ability to work in loud noise environments with hearing protection. Occasionally works in outdoor weather conditions. Able to pass a driving exam for powered industrial trucks. Does not require a valid driver’s license.
Qualifications
- Education: Associate's Degree in relevant field, or equivalent military training or industrial training (which includes a thorough understanding of mechanical, electrical & control systems) required
- Minimum of seven (7) years of relevant work experience required
- Knowledgeable in the following systems: Compressed Air, Electro-Mechanical controls, Electrical, Mechanical, Instrumentation & robotics required
- Ability & experience with automated records systems such as SAP, schematics, wiring diagrams & other technical documents required
- Computer literacy required
- Knowledge & application experience of various troubleshooting strategies required
- Organization/Planning: Support planning & execution of process functions & lead coordination of planned & corrective maintenance activities to ensure successful process performance required
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Novo Nordisk, Inc.
Maintenance Technician III - Technical Support
Clayton, North Carolina
New 1m ago10,000+ employees
Job functions:
7+ yrs exp.
Associate's degree
Full Time
Job Description
Maintenance Technician III - Technical Support
Facility: Engineering & Technical
Location:
Clayton, NC, US
About the Department
You will be joining Fill & Finish Expansions (FFEx), which is responsible for all major expansion activities within aseptic production, solid dosage forms, finished products, fill & finish warehousing, and QC across all production areas in Product Supply. The area is anchored in Product Supply, Quality & IT, which globally employ approx. 20,000 of Novo Nordisk’s 50,000 employees.
FFEx is a newly established and growing area with the responsibility to design, plan, and build all new aseptic filling capacity across Novo Nordisk to serve the needs of millions of patients. We do it by rethinking our production facilities with the use of modern technology, as we are setting the standards for the aseptic production of the future. Facilities designed today which we will still be proud of 20 years from now. FF Expansions has a global approach, where you will be working with multiple sites and cultures across the world.
What we offer you:
- Leading pay and annual performance bonus for all positions
- All employees enjoy generous paid time off including 14 paid holidays
- Health Insurance, Dental Insurance, Vision Insurance – effective day one
- Guaranteed 8% 401K contribution plus individual company match option
- Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
- Free access to Novo Nordisk-marketed pharmaceutical products
- Tuition Assistance
- Life & Disability Insurance
- Employee Referral Awards
At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.
The Position
Improve systems & equipment reliability in assigned process area, reduce system/equipment downtime associated with assigned process & support operation of assigned process.
Relationships
Reports to Manager/Supervisor, Technical Support.
Essential Functions
- Work in a safe & environmentally responsible way
- Actively improve performance & reliability of process equipment
- Restore function to equipment in an effective & technically correct manner
- Actively lead Event Response
- Plan & Perform corrective & preventative maintenance on assigned process
- Monitor performance & trends & provide action plans for assigned process(s)
- Support & implement system/equipment reliability improvement projects
- Support & assist in training & coaching of process operations
- Record & review maintenance & repair data in BPR’s & associated forms
- Review & coach the use of SAP to include Work Order oversight & completion
- Other accountabilities, as assigned
Physical Requirements
Moves equipment &/or supplies weighing up to 33 pounds within the facility using various body positions. Routinely operates & inspects manufacturing equipment using hands. Ability to be on feet for up to a 12-hour shift. May require corrected vision to 20/25 based on role. May require color vision based on role. Occasionally ascends/ descends a ladder. May be required to work at elevated heights. Occasionally works around odorous &/or hazardous materials. May be required to wear latex gloves. Occasionally performs critical job functions in extremely cold work environments. Occasionally positions oneself within confined spaces for inspection, repair & maintenance of equipment. Ability to work in loud noise environments with hearing protection. Occasionally works in outdoor weather conditions. Able to pass a driving exam for powered industrial trucks. Does not require a valid driver’s license.
Qualifications
- Education: Associate's Degree in relevant field, or equivalent military training or industrial training (which includes a thorough understanding of mechanical, electrical & control systems) required
- Minimum of seven (7) years of relevant work experience required
- Knowledgeable in the following systems: Compressed Air, Electro-Mechanical controls, Electrical, Mechanical, Instrumentation & robotics required
- Ability & experience with automated records systems such as SAP, schematics, wiring diagrams & other technical documents required
- Computer literacy required
- Knowledge & application experience of various troubleshooting strategies required
- Organization/Planning: Support planning & execution of process functions & lead coordination of planned & corrective maintenance activities to ensure successful process performance required
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
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Find JobsSenior Level Technical Support Engineer Job Market
Who's Hiring
- Race Communications6
- LangChain4
- UCB3
- Palo Alto Networks3
- Raytheon2
Top Industries Hiring
- Technology & Software14
- Biotechnology & Pharmaceuticals9
- Manufacturing8
- Electronics & Hardware8
- Energy4
Senior Level Technical Support Engineer Jobs: Frequently Asked Questions
How do I get a senior level technical support engineer job?
Employers at this level look for engineers who can own the hardest escalations end-to-end, design support processes, and mentor junior team members without hand-holding. Demonstrating that you have reduced critical incident resolution time, built or improved runbooks, or led a cross-functional project gives you a concrete edge over candidates who simply list years of experience.
Which companies hire senior level technical support engineers?
Companies hiring senior level technical support engineers right now include Race Communications, LangChain, and UCB, based on current listings on Migrate Mate as of July 2026. Hiring at this level skews toward enterprise software vendors, cloud infrastructure providers, and large technology-dependent organizations that need experienced engineers to anchor their support operations.
Are there remote senior level technical support engineer jobs?
Yes, though availability varies by employer and product complexity. About 43% of senior level technical support engineer openings are remote or hybrid as of July 2026, reflecting the fact that many organizations trust experienced engineers to work independently. On-site roles tend to appear at companies with hardware-dependent products or strict data security requirements.
What makes a technical support engineer role senior level?
Senior level roles go beyond resolving individual tickets. They involve owning entire problem domains, setting escalation standards, contributing to product feedback loops, and mentoring other engineers. Employers expect you to identify systemic issues, drive process improvements, and communicate technical findings to non-technical stakeholders, making scope, ownership, and influence the defining markers of seniority.
Which industries hire the most senior level technical support engineers?
Senior Level technical support engineer roles concentrate in Technology & Software, Biotechnology & Pharmaceuticals, and Manufacturing, based on current listings on Migrate Mate as of July 2026. These sectors drive demand because they operate complex software platforms or hardware ecosystems where senior engineers are essential to maintaining reliability, reducing churn, and translating deep product knowledge into scalable support infrastructure.