Mid Level Technical Support Engineer Jobs
Mid level technical support engineer jobs go to engineers ready to own complex escalations end to end, mentor junior teammates, and drive resolution decisions without constant oversight. Roles are hiring across Technology & Software, Manufacturing, and Consulting & Professional Services in a mix of on-site, remote, and hybrid settings, with employers like Fortinet, LangChain, and Spinnaker Support competing for engineers at this level now.
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Showing 4 of 62+ Mid Level Technical Support Engineer jobs
Location
Chicago - 110 North Wacker Drive, Suite 2700Technology Services
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description
The Technical Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization.
The Technical Support Specialist will report to the Team Lead, Deskside Support, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously looking for ways to improve service delivery.
Key Attributes of the Ideal Candidate
- Accountability – Takes ownership of issues, sees them through to resolution.
- Professionalism – Maintains composure and integrity in all user interactions. Detail-Oriented – Listens carefully, documents thoroughly, and follows up consistently.
Key Responsibilities
- Provide exceptional deskside and remote support to Brookfield end users.
- Own IT support incidents and requests through to confirmed resolution.
- Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
- Deliver basic technical training and guidance to end users.
- Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
- Represent Brookfield Technology Services with professionalism in all interactions.
- Collaborate across TS teams to resolve complex or escalated issues efficiently.
- Participate in the testing and rollout of new desktop technologies and software.
- Assist and provide backup support to other deskside team members as needed. Support high-priority and complex technical issues, including escalations.
Technical Skills & Competencies
Knowledge and proficiency in the following areas:
- ITIL framework and best practices
- Operating Systems : Windows 10/11 and macOS
- Applications: Microsoft Office 365, ServiceNow (SNOW)
- Systems & Tools: Active Directory, Microsoft Intune, Azure AD
- Networking : Remote access (MFA, Cisco VPN), TCP/IP, WAN
- Hardware: Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systems
- Server OS knowledge is an asset
Qualifications & Experience
- 5+ years of relevant IT support experience
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
- Experience in the financial services industry is preferred; front-office support is a plus
- Proven ability to install, configure, and support both Windows and Mac environments
- Strong customer service and relationship management skills
- Experience working with third-party service providers and ticketing systems (e.g., ServiceNow) Strong awareness and commitment to cybersecurity best practices
Salary Range: $75,000 - $85,000
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on several factors including relative experience, overall years of experience, industry experience, education and designations.
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations.
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. We do not tolerate workplace discrimination, violence or harassment. We are proud to be an Equal Opportunity Employer and make employment decisions based on qualifications, merit and business needs, without regard to any characteristic protected by applicable law. Applicant information is collected and handled in accordance with our Applicant Privacy Notice.
Location
Chicago - 110 North Wacker Drive, Suite 2700Technology Services
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description
The Technical Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization.
The Technical Support Specialist will report to the Team Lead, Deskside Support, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously looking for ways to improve service delivery.
Key Attributes of the Ideal Candidate
- Accountability – Takes ownership of issues, sees them through to resolution.
- Professionalism – Maintains composure and integrity in all user interactions. Detail-Oriented – Listens carefully, documents thoroughly, and follows up consistently.
Key Responsibilities
- Provide exceptional deskside and remote support to Brookfield end users.
- Own IT support incidents and requests through to confirmed resolution.
- Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
- Deliver basic technical training and guidance to end users.
- Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
- Represent Brookfield Technology Services with professionalism in all interactions.
- Collaborate across TS teams to resolve complex or escalated issues efficiently.
- Participate in the testing and rollout of new desktop technologies and software.
- Assist and provide backup support to other deskside team members as needed. Support high-priority and complex technical issues, including escalations.
Technical Skills & Competencies
Knowledge and proficiency in the following areas:
- ITIL framework and best practices
- Operating Systems : Windows 10/11 and macOS
- Applications: Microsoft Office 365, ServiceNow (SNOW)
- Systems & Tools: Active Directory, Microsoft Intune, Azure AD
- Networking : Remote access (MFA, Cisco VPN), TCP/IP, WAN
- Hardware: Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systems
- Server OS knowledge is an asset
Qualifications & Experience
- 5+ years of relevant IT support experience
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
- Experience in the financial services industry is preferred; front-office support is a plus
- Proven ability to install, configure, and support both Windows and Mac environments
- Strong customer service and relationship management skills
- Experience working with third-party service providers and ticketing systems (e.g., ServiceNow) Strong awareness and commitment to cybersecurity best practices
Salary Range: $75,000 - $85,000
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on several factors including relative experience, overall years of experience, industry experience, education and designations.
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations.
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. We do not tolerate workplace discrimination, violence or harassment. We are proud to be an Equal Opportunity Employer and make employment decisions based on qualifications, merit and business needs, without regard to any characteristic protected by applicable law. Applicant information is collected and handled in accordance with our Applicant Privacy Notice.
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Who's Hiring
Top Industries Hiring
- Technology & Software29
- Manufacturing6
- Consulting & Professional Services6
- Healthcare & Medical Services3
- Automotive2
Mid Level Technical Support Engineer Jobs: Frequently Asked Questions
How do I get a mid level technical support engineer job?
Lead with ownership. Employers hiring at this level want to see that you have handled escalated issues independently, improved a process, or mentored a colleague, not just closed tickets. Tailor your resume to highlight systems you know deeply, tools you have configured, and problems you resolved without escalation. A concise summary that positions you as someone who operates with minimal oversight will move your application forward.
Which companies hire mid level technical support engineers?
Companies hiring mid level technical support engineers right now include Fortinet, LangChain, and Spinnaker Support, based on current listings on Migrate Mate as of September 2026. Hiring at this level covers enterprise software vendors, managed service providers, SaaS companies, and hardware manufacturers that need engineers capable of owning customer escalations and contributing to internal knowledge systems.
Are there remote mid level technical support engineer jobs?
Yes, and it is a meaningful share of the market. About 22% of mid level technical support engineer openings are remote or hybrid as of September 2026, reflecting how many companies have built distributed support teams around asynchronous tools and ticketing platforms. Filtering by work setting on Migrate Mate lets you see only the remote or hybrid openings that match your preference.
How do I move up to a mid level technical support engineer role?
The path from entry level to mid level is built on demonstrated ownership rather than time alone. Focus on deepening expertise in one or two platforms, taking on escalated cases that others pass up, and documenting your solutions so the team benefits. Engineers who volunteer to lead small projects, train new hires, or contribute to runbooks tend to make the leap faster because they show the independence that mid level roles require.
Which industries hire the most mid level technical support engineers?
Mid Level technical support engineer roles concentrate in Technology & Software, Manufacturing, and Consulting & Professional Services, based on current listings on Migrate Mate as of September 2026. These sectors drive hiring at this level because they operate complex, customer-facing products that require engineers who can triage sophisticated issues, communicate clearly with non-technical stakeholders, and reduce repeat incidents through root-cause analysis.