Technical Support Engineer Jobs in San Diego, CA
Technical Support Engineer jobs in San Diego are concentrated in the Sorrento Valley, UTC, and Kearny Mesa corridors, where defense contractors, cybersecurity firms, and life sciences companies all maintain dedicated technical support teams. Employers actively hiring include ASML, Sony, and Plaid. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 162+ Technical Support Engineer jobs
About Cassida
Cassida USA is a leader in cash‑automation technology, providing dependable solutions such as bill counters, coin sorters, counterfeit detectors, mixed‑bill discriminators, and advanced automation equipment. The company began U.S. operations in 2006 and is headquartered in San Diego, where it has served American businesses for more than 20 years. Our work centers on delivering accurate, reliable, and efficient products that support smooth financial operations for organizations nationwide. With a strong focus on quality and customer support, Cassida USA maintains a fast‑paced but collaborative environment in which each team member plays a meaningful role in daily operations.
The Role
We’re looking for a Technical Support & Repair Specialist to join our fast-paced Support team. You’ll be the first point of contact for customers, quickly diagnosing equipment issues, guiding troubleshooting over the phone, determining when units need to be returned to Cassida for repair, and assisting with installations and hands-on equipment repairs.
What You’ll Do:
Primary Role: Provide technical support via phone and email
- Diagnose and repair hardware and software issues
- Assist with installations and device maintenance
- Document all support interactions in our ticketing system
- Collaborate with teams to resolve complex problems
- Perform physical repairs, testing, and maintenance of devices as needed
- Integrate call center support and depot repair functions for a seamless customer experience
Working Hours: Monday - Friday 6:00 AM - 2:30PM (On-Site)
What We’re Looking For
- Previous experience working in a high-volume, fast-paced call center, technical support, or customer service environment.
- Strong communication and active listening skills, with the ability to quickly understand customer concerns, ask the right diagnostic questions, and guide conversations efficiently. Bilingual skills are a plus.
- Proven ability to explain technical issues to non-technical customers and walk them through step-by-step troubleshooting over the phone or email.
- Strong technical troubleshooting and diagnostic skills, including experience with hardware, software, and electromechanical equipment.
- Ability to quickly assess equipment issues and determine whether they can be resolved remotely, or warrant the unit to be sent in for repair.
- Sound judgment and decision-making skills, with the ability to follow troubleshooting procedures, recognize when further troubleshooting is no longer productive.
- Ability to manage back-to-back calls, prioritize urgent customer issues, and multitask while maintaining accuracy and professionalism.
- Experience using ticketing systems to accurately document customer concerns, equipment details, error codes, troubleshooting steps, and resolutions.
- Strong focus on first-call resolution, minimizing equipment downtime.
- Experience coordinating service dispatches, technician visits, equipment swaps, replacement shipments, or service escalations is a plus.
- Ability to remain calm, patient, and solutions-oriented when dealing with frustrated customers or time-sensitive equipment issues.
- Knowledge of cash-handling equipment and processes, including bill and coin detection, sorting, counterfeit detection technologies, or similar equipment, is a plus.
- Reliable, punctual, organized, and able to work independently while contributing to a team environment.
Key Traits: Quick-thinking, decisive, dependable, customer-focused, team-oriented, detail-focused, adaptable, accountable, and safety-minded. Able to work efficiently under pressure while balancing speed, accuracy, and quality customer service.
Why Cassida?
Be part of a forward-thinking, innovative team
Directly impact businesses across the country
Enjoy a dynamic, hands-on role with growth opportunities
Perks & Benefits:
- $500 electric car program + free electricity
- $1,000 “Citizen of the World” program
- Snacks, coffee, and office perks
- 401(k) matching, health, dental, vision, life insurance
- Paid time off
Apply today to join Cassida and help deliver exceptional technical support and repair solutions!
Pay: $22.00 - $24.00 per hour
Work Location: In person
About Cassida
Cassida USA is a leader in cash‑automation technology, providing dependable solutions such as bill counters, coin sorters, counterfeit detectors, mixed‑bill discriminators, and advanced automation equipment. The company began U.S. operations in 2006 and is headquartered in San Diego, where it has served American businesses for more than 20 years. Our work centers on delivering accurate, reliable, and efficient products that support smooth financial operations for organizations nationwide. With a strong focus on quality and customer support, Cassida USA maintains a fast‑paced but collaborative environment in which each team member plays a meaningful role in daily operations.
The Role
We’re looking for a Technical Support & Repair Specialist to join our fast-paced Support team. You’ll be the first point of contact for customers, quickly diagnosing equipment issues, guiding troubleshooting over the phone, determining when units need to be returned to Cassida for repair, and assisting with installations and hands-on equipment repairs.
What You’ll Do:
Primary Role: Provide technical support via phone and email
- Diagnose and repair hardware and software issues
- Assist with installations and device maintenance
- Document all support interactions in our ticketing system
- Collaborate with teams to resolve complex problems
- Perform physical repairs, testing, and maintenance of devices as needed
- Integrate call center support and depot repair functions for a seamless customer experience
Working Hours: Monday - Friday 6:00 AM - 2:30PM (On-Site)
What We’re Looking For
- Previous experience working in a high-volume, fast-paced call center, technical support, or customer service environment.
- Strong communication and active listening skills, with the ability to quickly understand customer concerns, ask the right diagnostic questions, and guide conversations efficiently. Bilingual skills are a plus.
- Proven ability to explain technical issues to non-technical customers and walk them through step-by-step troubleshooting over the phone or email.
- Strong technical troubleshooting and diagnostic skills, including experience with hardware, software, and electromechanical equipment.
- Ability to quickly assess equipment issues and determine whether they can be resolved remotely, or warrant the unit to be sent in for repair.
- Sound judgment and decision-making skills, with the ability to follow troubleshooting procedures, recognize when further troubleshooting is no longer productive.
- Ability to manage back-to-back calls, prioritize urgent customer issues, and multitask while maintaining accuracy and professionalism.
- Experience using ticketing systems to accurately document customer concerns, equipment details, error codes, troubleshooting steps, and resolutions.
- Strong focus on first-call resolution, minimizing equipment downtime.
- Experience coordinating service dispatches, technician visits, equipment swaps, replacement shipments, or service escalations is a plus.
- Ability to remain calm, patient, and solutions-oriented when dealing with frustrated customers or time-sensitive equipment issues.
- Knowledge of cash-handling equipment and processes, including bill and coin detection, sorting, counterfeit detection technologies, or similar equipment, is a plus.
- Reliable, punctual, organized, and able to work independently while contributing to a team environment.
Key Traits: Quick-thinking, decisive, dependable, customer-focused, team-oriented, detail-focused, adaptable, accountable, and safety-minded. Able to work efficiently under pressure while balancing speed, accuracy, and quality customer service.
Why Cassida?
Be part of a forward-thinking, innovative team
Directly impact businesses across the country
Enjoy a dynamic, hands-on role with growth opportunities
Perks & Benefits:
- $500 electric car program + free electricity
- $1,000 “Citizen of the World” program
- Snacks, coffee, and office perks
- 401(k) matching, health, dental, vision, life insurance
- Paid time off
Apply today to join Cassida and help deliver exceptional technical support and repair solutions!
Pay: $22.00 - $24.00 per hour
Work Location: In person
See All 162+ Technical Support Engineer Jobs in San Diego
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Find JobsTechnical Support Engineer Job Market in San Diego
Who's Hiring
- ASML10
- Sony10
- Plaid10
- Leidos10
- Saalex10
Top Industries Hiring
- Technology & Software
Technical Support Engineer Jobs in San Diego: Frequently Asked Questions
How do I get a technical support engineer job in San Diego?
San Diego's strongest hiring comes from its defense technology, cybersecurity, telecom, and life sciences sectors, with employers clustered in Sorrento Valley, UTC, and Kearny Mesa. Candidates who stand out typically hold CompTIA A+, Network+, or vendor-specific certifications relevant to the sector they're targeting. Familiarity with enterprise ticketing systems and experience supporting hardware or software used in defense or biotech environments gives local applicants a measurable edge.
Which companies hire technical support engineers in San Diego?
Companies currently hiring technical support engineers in San Diego include ASML, Sony, and Plaid, per current listings on Migrate Mate as of November 2026. San Diego's mix of large defense contractors, mid-size cybersecurity firms, and fast-growing life sciences companies creates consistent demand across experience levels.
Are there remote technical support engineer jobs in San Diego?
Yes, though availability depends on the role, since hands-on hardware or lab-facing positions almost always require on-site presence, while software, SaaS, and cloud support roles are far more remote-friendly. About 28% of technical support engineer openings tied to San Diego are remote or hybrid as of November 2026, skewing toward software and enterprise IT support. Cybersecurity and SaaS-focused employers in UTC and downtown tend to post the most flexible arrangements.
How can I get a technical support engineer job in San Diego with little or no experience?
The most realistic entry path in San Diego is targeting help desk or IT support specialist roles at the region's many mid-size defense subcontractors and biotech companies, which often promote internally once you demonstrate reliability and technical aptitude. Entry-level contract roles through San Diego-area staffing firms that serve the defense and life sciences sectors are another practical route. Earning a CompTIA A+ certification and gaining any hands-on lab or network experience, even through a community college program at Miramar or Mesa College, signals readiness to local employers.
Which industries hire the most technical support engineers in San Diego?
Most technical support engineer openings in San Diego sit in Technology & Software, per current listings on Migrate Mate as of November 2026. San Diego's deep concentration of defense contractors, cybersecurity companies, and biomedical device manufacturers creates sustained year-round demand for technical support talent across each of those sectors.
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