IT Service Management Jobs in Virginia
IT Service Management jobs in Virginia are consistently active across federal contracting, defense technology, cybersecurity, and large enterprise IT sectors, with openings at every level from junior ITSM analyst through senior service delivery manager. The heaviest hiring concentrations are in the Northern Virginia, Richmond, and Hampton Roads metros, where established employers like Leidos, Booz Allen Hamilton, and Northrop Grumman maintain significant operations. ITIL process ownership, ServiceNow platform administration, and incident and change management are the specialties drawing the most consistent demand from Virginia employers. Find a role that fits below and apply directly.
Find IT Service Management JobsOverview
Open roles14
Top employerBDO
Top cityArlington, VA
Cities hiring7
Work type33% Remote
Top credentialITIL Certification
Showing 5 of 14+ IT Service Management jobs
Junior IT Administrator – Identity & Access Management (IAM)
We won't show you this job again
Added 4d ago
BRMi
Junior IT Administrator – Identity & Access Management (IAM)
Virginia
Added 4d ago
Director, IT PMO & Portfolio Management
We won't show you this job again
Added 1w ago
American Woodmark
Director, IT PMO & Portfolio Management
Winchester, Virginia
Added 1w ago
Asset Management Specialist - IT Operations
We won't show you this job again
Added 2w ago
CACI International
Asset Management Specialist - IT Operations
Arlington, Virginia
Added 2w ago
IT Risk Professional – Vendor Risk Management
We won't show you this job again
Added 2w ago
Freddie Mac
IT Risk Professional – Vendor Risk Management
McLean, Virginia
Added 2w ago
IT Governance & Portfolio Management Consultant - SECRET Clearance
We won't show you this job again
Added 3w ago
NTT DATA
IT Governance & Portfolio Management Consultant - SECRET Clearance
Arlington, Virginia
Added 3w ago
Added 4d ago
Junior IT Administrator – Identity & Access Management (IAM)
BRMi·Virginia
Job functions:
$70k - $100k/yr
Remote (US)
Associate's degree in cybersecurity
51-200 employees
Job Description
Overview:
The Junior IT Administrator will handle routine IAM service requests, troubleshoot authentication and access issues, support application integration reviews, and assist with identity governance activities. This role works closely with application teams, security personnel, and other technology stakeholders to ensure identity solutions follow established security standards, approval processes, and least-privilege principles.
The ideal candidate will have foundational experience in IT operations, systems administration, or technical support, along with an understanding of Active Directory, authentication technologies, and IAM best practices. Success in this position requires strong troubleshooting skills, attention to detail, effective communication, and the ability to recognize when issues require escalation.
Benefits:
Salary: 70k-100k
**Can be 100% remote in TX, VA, MD, DC, or FL**
Click here to learn about BRMi's culture.
Click here to see BRMi’s Glassdoor reviews
Responsibilities:
EOE/Minorities/Females/Vet/Disabled
We are seeking a Junior IT Administrator to support the daily operations, administration, and maintenance of enterprise identity and access management (IAM) systems. This entry-level position will work with Microsoft Entra, Active Directory, Active Directory Lightweight Directory Services (AD-LDS), and Active Directory Federation Services (ADFS) to support secure authentication, authorization, and identity management across the organization.
The Junior IT Administrator will handle routine IAM service requests, troubleshoot authentication and access issues, support application integration reviews, and assist with identity governance activities. This role works closely with application teams, security personnel, and other technology stakeholders to ensure identity solutions follow established security standards, approval processes, and least-privilege principles.
The ideal candidate will have foundational experience in IT operations, systems administration, or technical support, along with an understanding of Active Directory, authentication technologies, and IAM best practices. Success in this position requires strong troubleshooting skills, attention to detail, effective communication, and the ability to recognize when issues require escalation.
Benefits:
- Comprehensive Medical, Dental, and Vision Insurance
- Employer-Paid Life Insurance
- Employer-Paid Short-Term and Long-Term Disability Insurance
- 401(k)
- Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
- Educational Assistance
Salary: 70k-100k
**Can be 100% remote in TX, VA, MD, DC, or FL**
**High Profile roles may require candidates to fly to customer HQ for in person interview (expenses paid)**
Click here to learn about BRMi's culture.
Click here to see BRMi’s Glassdoor reviews
- Administer and support enterprise identity and access management systems, including Microsoft Entra, Active Directory, AD-LDS, and ADFS.
- Provision, modify, and deprovision service principals in Microsoft Entra according to established standards and approval workflows.
- Create and manage Microsoft Entra Enterprise Applications, including sign-on configurations, application ownership, and user or group assignments.
- Review and assign API permissions while ensuring access follows least-privilege principles and established approval requirements.
- Coordinate with secrets management teams to track and renew client secrets and certificates before expiration.
- Review new application requests for alignment with IAM security standards and best practices.
- Evaluate application authentication and integration requirements, identifying technical dependencies, security concerns, and potential gaps.
- Assess application support for authentication protocols, including OpenID Connect (OIDC), SAML, and Integrated Windows Authentication.
- Review application user provisioning and deprovisioning methods, including SCIM, Just-In-Time provisioning, and manual processes.
- Identify excessive or unsupported application permissions and document findings for governance review.
- Provide technical information and recommendations to support application governance and integration decisions.
- Respond to IAM consultation requests and provide guidance regarding Microsoft Entra, Active Directory, and AD-LDS services.
- Research and document security group information, including ownership, membership, naming conventions, and descriptions.
- Perform routine administration of service principals, service accounts, and security groups when automated processes are unavailable.
- Investigate and troubleshoot identity synchronization issues between Microsoft Entra and Active Directory.
- Guide users and application teams through established IAM request and intake procedures.
- Troubleshoot recurring Active Directory account lockouts and identify potential sources of authentication failures.
- Investigate and resolve authentication issues involving user accounts, service accounts, and other non-human identities.
- Support troubleshooting of authentication technologies, including YubiKey, HYPR, and LastPass.
- Investigate authentication failures associated with Conditional Access policy evaluations.
- Assist with recovery of Active Directory user, group, and computer objects.
- Document service requests, incidents, troubleshooting activities, and resolutions in accordance with established procedures.
- Escalate complex technical issues or security concerns to appropriate engineering and security teams.
- Maintain compliance with organizational security policies, identity governance standards, and established change management procedures.
- Perform other duties as assigned.
- Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, training, and experience.
- 1–3 years of experience in IT operations, technical support, service desk, systems administration, or a related technical role.
- Working knowledge of Active Directory, including user accounts, security groups, computer objects, organizational units, and authentication fundamentals.
- Foundational understanding of identity and access management concepts, including authentication, authorization, single sign-on (SSO), multifactor authentication (MFA), and least-privilege access.
- Familiarity with the Microsoft Entra administration center and basic management of users, groups, and enterprise applications.
- Ability to troubleshoot technical issues, isolate potential causes, and document findings accurately.
- Strong analytical, problem-solving, and organizational skills.
- Ability to follow documented technical procedures, change management requirements, and established approval workflows.
- Strong attention to detail and commitment to maintaining security and operational accuracy.
- Effective written and verbal communication skills.
- Ability to collaborate with end users, application teams, security personnel, and technical stakeholders.
- Ability to recognize technical issues that require escalation and communicate findings appropriately.
- Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred.
- Hands-on experience administering service principals, app registrations, and Enterprise Applications in Microsoft Entra preferred.
- Knowledge of API permission management, application consent models, and access controls preferred.
- Experience with ADFS relying party trusts, claim rules, and SAML certificate management preferred.
- Familiarity with authentication protocols such as SAML 2.0, OIDC, OAuth 2.0, Kerberos, and Integrated Windows Authentication preferred.
- Experience with SCIM or Just-In-Time user provisioning preferred.
- Experience supporting passwordless authentication technologies, including YubiKey (FIDO2/PIV) and HYPR, preferred.
- Familiarity with AD-LDS, Microsoft Entra Connect, and directory synchronization technologies preferred.
- Experience using PowerShell or Microsoft Graph PowerShell SDK for reporting and identity administration preferred.
- Experience with IT service management platforms such as ServiceNow for incident, request, and change management preferred.
- Understanding of identity governance practices, including access certifications, entitlement management, and Conditional Access policies preferred.
- Microsoft SC-300, SC-900, AZ-104, CompTIA Security+, or similar technical certifications preferred.
** BRMi will not sponsor applicants for work visas for this position.**
**This is a W2 opportunity only**
EOE/Minorities/Females/Vet/Disabled
We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.
BRMi
Junior IT Administrator – Identity & Access Management (IAM)
Virginia
Added 4d ago51-200 employees
Job functions:
$70k - $100k/yr
Remote (US)
Associate's degree in cybersecurity
Job Description
Overview:
The Junior IT Administrator will handle routine IAM service requests, troubleshoot authentication and access issues, support application integration reviews, and assist with identity governance activities. This role works closely with application teams, security personnel, and other technology stakeholders to ensure identity solutions follow established security standards, approval processes, and least-privilege principles.
The ideal candidate will have foundational experience in IT operations, systems administration, or technical support, along with an understanding of Active Directory, authentication technologies, and IAM best practices. Success in this position requires strong troubleshooting skills, attention to detail, effective communication, and the ability to recognize when issues require escalation.
Benefits:
Salary: 70k-100k
**Can be 100% remote in TX, VA, MD, DC, or FL**
Click here to learn about BRMi's culture.
Click here to see BRMi’s Glassdoor reviews
Responsibilities:
EOE/Minorities/Females/Vet/Disabled
We are seeking a Junior IT Administrator to support the daily operations, administration, and maintenance of enterprise identity and access management (IAM) systems. This entry-level position will work with Microsoft Entra, Active Directory, Active Directory Lightweight Directory Services (AD-LDS), and Active Directory Federation Services (ADFS) to support secure authentication, authorization, and identity management across the organization.
The Junior IT Administrator will handle routine IAM service requests, troubleshoot authentication and access issues, support application integration reviews, and assist with identity governance activities. This role works closely with application teams, security personnel, and other technology stakeholders to ensure identity solutions follow established security standards, approval processes, and least-privilege principles.
The ideal candidate will have foundational experience in IT operations, systems administration, or technical support, along with an understanding of Active Directory, authentication technologies, and IAM best practices. Success in this position requires strong troubleshooting skills, attention to detail, effective communication, and the ability to recognize when issues require escalation.
Benefits:
- Comprehensive Medical, Dental, and Vision Insurance
- Employer-Paid Life Insurance
- Employer-Paid Short-Term and Long-Term Disability Insurance
- 401(k)
- Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
- Educational Assistance
Salary: 70k-100k
**Can be 100% remote in TX, VA, MD, DC, or FL**
**High Profile roles may require candidates to fly to customer HQ for in person interview (expenses paid)**
Click here to learn about BRMi's culture.
Click here to see BRMi’s Glassdoor reviews
- Administer and support enterprise identity and access management systems, including Microsoft Entra, Active Directory, AD-LDS, and ADFS.
- Provision, modify, and deprovision service principals in Microsoft Entra according to established standards and approval workflows.
- Create and manage Microsoft Entra Enterprise Applications, including sign-on configurations, application ownership, and user or group assignments.
- Review and assign API permissions while ensuring access follows least-privilege principles and established approval requirements.
- Coordinate with secrets management teams to track and renew client secrets and certificates before expiration.
- Review new application requests for alignment with IAM security standards and best practices.
- Evaluate application authentication and integration requirements, identifying technical dependencies, security concerns, and potential gaps.
- Assess application support for authentication protocols, including OpenID Connect (OIDC), SAML, and Integrated Windows Authentication.
- Review application user provisioning and deprovisioning methods, including SCIM, Just-In-Time provisioning, and manual processes.
- Identify excessive or unsupported application permissions and document findings for governance review.
- Provide technical information and recommendations to support application governance and integration decisions.
- Respond to IAM consultation requests and provide guidance regarding Microsoft Entra, Active Directory, and AD-LDS services.
- Research and document security group information, including ownership, membership, naming conventions, and descriptions.
- Perform routine administration of service principals, service accounts, and security groups when automated processes are unavailable.
- Investigate and troubleshoot identity synchronization issues between Microsoft Entra and Active Directory.
- Guide users and application teams through established IAM request and intake procedures.
- Troubleshoot recurring Active Directory account lockouts and identify potential sources of authentication failures.
- Investigate and resolve authentication issues involving user accounts, service accounts, and other non-human identities.
- Support troubleshooting of authentication technologies, including YubiKey, HYPR, and LastPass.
- Investigate authentication failures associated with Conditional Access policy evaluations.
- Assist with recovery of Active Directory user, group, and computer objects.
- Document service requests, incidents, troubleshooting activities, and resolutions in accordance with established procedures.
- Escalate complex technical issues or security concerns to appropriate engineering and security teams.
- Maintain compliance with organizational security policies, identity governance standards, and established change management procedures.
- Perform other duties as assigned.
- Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, training, and experience.
- 1–3 years of experience in IT operations, technical support, service desk, systems administration, or a related technical role.
- Working knowledge of Active Directory, including user accounts, security groups, computer objects, organizational units, and authentication fundamentals.
- Foundational understanding of identity and access management concepts, including authentication, authorization, single sign-on (SSO), multifactor authentication (MFA), and least-privilege access.
- Familiarity with the Microsoft Entra administration center and basic management of users, groups, and enterprise applications.
- Ability to troubleshoot technical issues, isolate potential causes, and document findings accurately.
- Strong analytical, problem-solving, and organizational skills.
- Ability to follow documented technical procedures, change management requirements, and established approval workflows.
- Strong attention to detail and commitment to maintaining security and operational accuracy.
- Effective written and verbal communication skills.
- Ability to collaborate with end users, application teams, security personnel, and technical stakeholders.
- Ability to recognize technical issues that require escalation and communicate findings appropriately.
- Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred.
- Hands-on experience administering service principals, app registrations, and Enterprise Applications in Microsoft Entra preferred.
- Knowledge of API permission management, application consent models, and access controls preferred.
- Experience with ADFS relying party trusts, claim rules, and SAML certificate management preferred.
- Familiarity with authentication protocols such as SAML 2.0, OIDC, OAuth 2.0, Kerberos, and Integrated Windows Authentication preferred.
- Experience with SCIM or Just-In-Time user provisioning preferred.
- Experience supporting passwordless authentication technologies, including YubiKey (FIDO2/PIV) and HYPR, preferred.
- Familiarity with AD-LDS, Microsoft Entra Connect, and directory synchronization technologies preferred.
- Experience using PowerShell or Microsoft Graph PowerShell SDK for reporting and identity administration preferred.
- Experience with IT service management platforms such as ServiceNow for incident, request, and change management preferred.
- Understanding of identity governance practices, including access certifications, entitlement management, and Conditional Access policies preferred.
- Microsoft SC-300, SC-900, AZ-104, CompTIA Security+, or similar technical certifications preferred.
** BRMi will not sponsor applicants for work visas for this position.**
**This is a W2 opportunity only**
EOE/Minorities/Females/Vet/Disabled
We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.
See All 14 IT Service Management Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Arlington
4 jobsMcLean
3 jobsFort Lee
1 jobQuantico
1 jobSterling
1 jobWinchester
1 jobFalls Church
1 jobIT Service Management Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
What Virginia Employers Look For
The qualifications that appear most often in IT service management jobs across Virginia.
- ITIL Foundation certification or higher required by most Virginia employers
- Hands-on experience with ServiceNow or a comparable ITSM platform
- Proven ability to manage incident, change, and problem management processes
- Bachelor's degree in information technology, computer science, or a related field
- Active security clearance or clearance eligibility preferred for federal contractor roles
- Strong stakeholder communication skills across technical and non-technical teams
IT Service Management Jobs in Virginia: Frequently Asked Questions
How do you become a it service management in Virginia?
The most direct path is earning an ITIL Foundation certification, which is the baseline credential Virginia employers consistently require and is available through accredited training providers without a state licensing board. Most Virginia employers pair that with a bachelor's degree in information technology or a related field. From there, entry into federal contracting roles often requires obtaining or being eligible for a security clearance, which becomes a practical prerequisite in Northern Virginia's defense-heavy market.
How much do IT service managements make in Virginia?
IT service managements in Virginia earn a median of about $201,490 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $133,320 for the lowest 10% to over $300,720 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in Virginia?
Employers hiring it service managements in Virginia right now include BDO, BRMi, and Goldbelt, based on current listings on Migrate Mate as of November 2026. Virginia's federal contracting base means many of the largest and most consistent ITSM employers are defense and government IT firms headquartered or operating primarily in the Northern Virginia corridor.
Which Virginia cities have the most it service management jobs?
Arlington, McLean, and Virginia account for the largest share of it service management openings in Virginia. Northern Virginia drives volume through its dense concentration of federal agencies and defense contractors, Richmond draws from state government IT and financial services employers, and Hampton Roads activity is tied to the military installations and supporting contractor presence that define the region's technology workforce.
Are there remote it service management jobs in Virginia?
Yes, and more than many IT roles. About 67% of it service management openings tied to Virginia are remote or hybrid as of November 2026, reflecting how much of the work centers on process oversight, documentation, and platform administration rather than physical infrastructure. The most remote-eligible functions tend to be service desk governance, ITSM tool configuration, and reporting, while change advisory board facilitation often requires some on-site presence.
How can I get hired as a it service management in Virginia with little or no experience?
The most realistic entry path is starting as a service desk analyst or IT support technician, roles that large Virginia employers like Leidos, SAIC, and Northrop Grumman staff heavily and use as feeders into ITSM positions. Earning an ITIL Foundation certification before applying gives candidates a clear edge and signals readiness for process-oriented work. Virginia's state government agencies and universities also hire entry-level IT operations staff who rotate into ITSM functions over time.
Where can I find and apply to it service management jobs in Virginia?
You can find and apply to it service management jobs in Virginia on Migrate Mate, which lists current openings tied to Virginia employers. Search the available roles, identify the ones that match your experience level and location preference, and apply directly to the ones that fit.
See All 14 IT Service Management Jobs in Virginia
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