IT Support Technician Jobs
IT Support Technician jobs are open across healthcare, education, financial services, government, and managed service providers, at every level from entry-level help desk to senior desktop support and systems administrator, with specializations in hardware repair, network troubleshooting, and endpoint management. Find a role that fits from the openings below and apply directly.
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ABOUT ASBURY
Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
OVERVIEW/JOB SUMMARY
The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.
DUTIES/RESPONSIBILITIES
- Troubleshoots and resolves trouble tickets related to provisioning with all applications
- Triages Level II and Level III Incident and Service Request tickets
- Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network
- Documents, tracks and monitors incidents and Service requests to ensure a timely resolution
- Resolves Level I incident and service request tickets
- Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system
- Interface effectively with IT infrastructure, security, applications management, database and government personnel
- Communicates effectively with IT team and dealership personnel
- Actively contribute to IT Continual Service Improvement efforts
- Ability to complete multiple simultaneous project and support tasks in a timely manner
- Resolves access issues in accordance with policy
- Collaborates with IT to resolve access/setup standard profiles
- Verifies issue resolution on the customer’s behalf
- Verifies with the customer that the issue has been resolved and update the ticketing system
- Interfaces with IT Tier I and II personnel
- Communicates progress and issues in a timely manner
- Actively contributes to ongoing process improvement
- Performs other related duties to benefit the mission/vision of the organization
EDUCATION & EXPERIENCE
- Strong communication, time management, organization, interpersonal skills
- Strong analytical, problem solving and technical troubleshooting skills
- 5+ Years IT customer support/help desk experience
- Working Knowledge of ITIL v3 Foundations Methodology
- Working knowledge of MS operating systems and applications
- Cisco Call Manager experience a plus
- Automotive Software experience a plus
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
ABOUT ASBURY
Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
OVERVIEW/JOB SUMMARY
The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.
DUTIES/RESPONSIBILITIES
- Troubleshoots and resolves trouble tickets related to provisioning with all applications
- Triages Level II and Level III Incident and Service Request tickets
- Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network
- Documents, tracks and monitors incidents and Service requests to ensure a timely resolution
- Resolves Level I incident and service request tickets
- Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system
- Interface effectively with IT infrastructure, security, applications management, database and government personnel
- Communicates effectively with IT team and dealership personnel
- Actively contribute to IT Continual Service Improvement efforts
- Ability to complete multiple simultaneous project and support tasks in a timely manner
- Resolves access issues in accordance with policy
- Collaborates with IT to resolve access/setup standard profiles
- Verifies issue resolution on the customer’s behalf
- Verifies with the customer that the issue has been resolved and update the ticketing system
- Interfaces with IT Tier I and II personnel
- Communicates progress and issues in a timely manner
- Actively contributes to ongoing process improvement
- Performs other related duties to benefit the mission/vision of the organization
EDUCATION & EXPERIENCE
- Strong communication, time management, organization, interpersonal skills
- Strong analytical, problem solving and technical troubleshooting skills
- 5+ Years IT customer support/help desk experience
- Working Knowledge of ITIL v3 Foundations Methodology
- Working knowledge of MS operating systems and applications
- Cisco Call Manager experience a plus
- Automotive Software experience a plus
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
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Find IT Support Technician JobsIT Support Technician Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Amazon370
- CVS Health111
- Tata Consultancy Services (TCS)103
- HCLTech39
- Collabera37
Top Industries Hiring
- Technology & Software1,367
- Healthcare & Medical Services381
- Consulting & Professional Services336
- Education260
- Electronics & Hardware178
What Employers Look For
The qualifications that appear most often in IT support technician jobs.
- CompTIA A+ certification or equivalent demonstrated hardware and software troubleshooting experience
- Proficiency supporting Windows 10 and 11 in an Active Directory domain environment
- Experience with a helpdesk ticketing system such as ServiceNow, Zendesk, or Jira Service Management
- Ability to diagnose and resolve network connectivity issues including TCP/IP, DNS, and DHCP
- Strong communication skills for explaining technical problems to non-technical end users
- Associate degree or higher in information technology, computer science, or a related field preferred
Tips for Your IT Support Technician Job Search
List certifications above your degree
CompTIA A+, Network+, and Security+ carry more weight with hiring managers than your educational background for most it support technician roles. Put active certifications in a dedicated section near the top of your resume, not buried in a footer.
Quantify tickets closed and systems managed
Hiring managers scan for concrete output. Replace vague phrases like 'provided technical support' with specifics: how many endpoints you managed, average ticket resolution time, or how many users you supported daily. Real numbers separate your resume from the pile.
Filter by environment before you apply
Help desk roles at MSPs, hospitals, and corporate IT departments demand very different skills. Check whether the posting specifies Windows-only, Mac, or mixed environments, and whether the team uses a ticketing system you already know, like ServiceNow or Jira Service Management.
Apply early to roles that fit
Migrate Mate lists it support technician openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a live troubleshooting scenario
Most it support technician interviews include a scenario question where the interviewer describes a broken system and asks how you'd diagnose it. Walk through your process out loud, starting with the most common cause, before jumping to complex fixes. Interviewers want to hear your reasoning, not just your answer.
Negotiate scope before accepting an offer
Before you sign, confirm the on-call rotation, the ratio of users to support staff, and whether the role involves field work or stays desk-based. These details affect your day-to-day workload far more than job title and are easier to negotiate before you accept than after.
IT Support Technician Jobs: Frequently Asked Questions
Which companies are hiring the most it support technicians?
The companies hiring the most it support technicians right now include Amazon, CVS Health, and Tata Consultancy Services (TCS), with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of June 2026. Demand is consistently strong at managed service providers, large hospital systems, and federal contractors.
How many it support technician jobs are remote?
About 20% of it support technician openings are fully remote or hybrid as of June 2026, though the share varies significantly by specialization. Roles focused on software support, cloud-based systems administration, and tier-one help desk work are the most likely to offer remote or hybrid arrangements, while hardware repair and on-site desktop support positions are almost always in person.
How do you become an it support technician?
Start by earning CompTIA A+ certification, which is the most widely recognized baseline credential for the role and covers both hardware and operating system fundamentals. Build hands-on experience through a home lab, volunteer IT work, or an internship. Then apply to entry-level help desk positions, which are the standard starting point before moving into specialized or senior support roles.
Can you get hired as an it support technician with little or no experience?
Yes, entry-level help desk roles routinely hire candidates with CompTIA A+ certification and no formal work history, treating the cert as a proxy for practical ability. Demonstrating self-taught skills through a home lab, contributing to open-source projects, or completing a community college IT program strengthens an application considerably. Smaller businesses and MSPs are generally more willing to train candidates than large enterprise IT departments.
What does the it support technician interview process look like?
Most it support technician interviews include a phone or video screen with a recruiter, followed by a technical interview with the IT manager or a senior technician. Expect at least one live troubleshooting scenario where you walk through diagnosing a common issue such as a user unable to connect to the network or a machine failing to boot. Some employers add a practical skills assessment using a ticketing system or remote support tool.
Where can I find and apply to it support technician jobs?
You can find and apply to it support technician jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience, preferred environment, and location, then apply directly to each one that fits.
See All 4,397+ IT Support Technician Jobs
Jump back to the full list of openings and apply to any IT support technician role that fits.
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