IT Support Technician Jobs in Phoenix, AZ
IT Support Technician jobs in Phoenix are concentrated in Downtown Phoenix, Tempe, and the Deer Valley business corridor, with strong demand across healthcare, financial services, and education. Employers actively hiring right now include BTS, ER2, and MBPS. Scan the live roles below and apply to whichever ones fit.
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Join Our Team!
We are currently recruiting a Site Support & IT Infrastructure Technician to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working toward common goals. We operate as one company, across all locations, with shared responsibility and clear accountability.
Site Support & IT Infrastructure Technician
Department: Information Technology
Location: Tempe, Arizona
Salary: $80,000-$105,000
Position Summary
The Site Support & IT Infrastructure Technician provides end-to-end technical support to employees and site personnel. This role handles Tier 1 and Tier 2 service desk requests, supports hardware and endpoint devices, and provides basic physical network troubleshooting at a power generation site.
The technician serves as the primary on-site technical resource and coordinates with end users, site operations, and the broader IT Infrastructure and System Administration teams.
Key Responsibilities
Service Desk and End-User Support
- Manage incidents and service requests in Jira Service Management, following documented procedures and service level targets.
- Diagnose and resolve hardware, software, connectivity, and application issues for desktop computers, laptops, and mobile devices.
- Provide remote support using TeamViewer and in-person assistance at the site.
- Escalate complex identity, network, and infrastructure issues to the appropriate Tier 3 team.
Identity and Access Support
- Perform routine user account tasks in Active Directory and Microsoft Entra ID, including password resets, account unlocks, group membership updates, and basic Microsoft 365 license assignments.
- Support onboarding and offboarding by assisting with equipment setup, account provisioning, and access requests under the guidance of the System Administration team.
- Follow least-privilege practices and company security policies when making account and permission changes. Escalate unusual activity or access concerns.
Endpoint Support and Device Management
- Apply device configuration profiles and compliance policies through Microsoft Intune.
- Troubleshoot device enrollment, compliance, and policy application issues.
- Check and address basic endpoint health issues, including patch status, anti-malware alerts, and BitLocker status.
- Image, configure, and deploy laptops, workstations, and peripherals, including software installation and initial setup.
Site and Physical Infrastructure Support
- Provide first-line physical network support, including patch panel connections, Cat6 cabling checks, and jack and port verification.
- Install, configure, and troubleshoot on-site hardware, including computers, industrial printers, and peripheral devices.
- Perform basic network troubleshooting, such as checking IP addressing, DHCP client issues, and local connectivity.
- Escalate switch or router configuration changes to the Infrastructure team.
IT Assets and Procurement Coordination
- Help gather equipment quotes and coordinate purchase requests with IT Procurement and hardware vendors.
- Maintain IT asset records, including equipment assignments, warranties, and lifecycle status.
- Track equipment deliveries and coordinate deployment schedules with end users and site personnel.
Applications and Documentation
- Provide first-line support for Microsoft 365 and ERP graphical user interface access issues, including installation, printer routing, and basic user interface troubleshooting.
- Escalate configuration-level issues to the appropriate specialists.
- Maintain knowledge base articles, ticket notes, and standard operating procedures for recurring issues.
- Support IT audits and site technology readiness reviews under the guidance of the System Administration team.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field; or an equivalent combination of education and experience.
- At least four years of Help Desk or Service Desk experience, including on-site hardware and technical support.
- Exposure to identity management, Active Directory, Microsoft 365, and basic networking is preferred.
- Experience in the energy sector or at an industrial site is preferred.
Certifications
- CompTIA A+ and CompTIA Network+ are desired.
- Microsoft Certified: Endpoint Administrator Associate (MD-102) and ITIL 4 Foundation are considered assets.
Software and Tools
Experience with Jira Service Management, TeamViewer, AnyDesk, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft 365, and Windows 10/11 is preferred.
Skills and Competencies
- Strong customer service and communication skills.
- Tier 1 and Tier 2 troubleshooting and problem-solving abilities.
- Strong organization and attention to detail.
- Ability to work independently on site and coordinate with remote infrastructure teams.
Languages
- Fluent English required.
- Spanish language skills are an asset.
Company Culture
We believe in a culture of trust, shared goals, and accountability. No matter where you are based, you are part of one team working toward the same mission
Company Culture
We believe in a culture of trust, shared goals, and accountability. No matter where you are based, you are part of one team working toward the same mission.
Join Our Team!
We are currently recruiting a Site Support & IT Infrastructure Technician to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working toward common goals. We operate as one company, across all locations, with shared responsibility and clear accountability.
Site Support & IT Infrastructure Technician
Department: Information Technology
Location: Tempe, Arizona
Salary: $80,000-$105,000
Position Summary
The Site Support & IT Infrastructure Technician provides end-to-end technical support to employees and site personnel. This role handles Tier 1 and Tier 2 service desk requests, supports hardware and endpoint devices, and provides basic physical network troubleshooting at a power generation site.
The technician serves as the primary on-site technical resource and coordinates with end users, site operations, and the broader IT Infrastructure and System Administration teams.
Key Responsibilities
Service Desk and End-User Support
- Manage incidents and service requests in Jira Service Management, following documented procedures and service level targets.
- Diagnose and resolve hardware, software, connectivity, and application issues for desktop computers, laptops, and mobile devices.
- Provide remote support using TeamViewer and in-person assistance at the site.
- Escalate complex identity, network, and infrastructure issues to the appropriate Tier 3 team.
Identity and Access Support
- Perform routine user account tasks in Active Directory and Microsoft Entra ID, including password resets, account unlocks, group membership updates, and basic Microsoft 365 license assignments.
- Support onboarding and offboarding by assisting with equipment setup, account provisioning, and access requests under the guidance of the System Administration team.
- Follow least-privilege practices and company security policies when making account and permission changes. Escalate unusual activity or access concerns.
Endpoint Support and Device Management
- Apply device configuration profiles and compliance policies through Microsoft Intune.
- Troubleshoot device enrollment, compliance, and policy application issues.
- Check and address basic endpoint health issues, including patch status, anti-malware alerts, and BitLocker status.
- Image, configure, and deploy laptops, workstations, and peripherals, including software installation and initial setup.
Site and Physical Infrastructure Support
- Provide first-line physical network support, including patch panel connections, Cat6 cabling checks, and jack and port verification.
- Install, configure, and troubleshoot on-site hardware, including computers, industrial printers, and peripheral devices.
- Perform basic network troubleshooting, such as checking IP addressing, DHCP client issues, and local connectivity.
- Escalate switch or router configuration changes to the Infrastructure team.
IT Assets and Procurement Coordination
- Help gather equipment quotes and coordinate purchase requests with IT Procurement and hardware vendors.
- Maintain IT asset records, including equipment assignments, warranties, and lifecycle status.
- Track equipment deliveries and coordinate deployment schedules with end users and site personnel.
Applications and Documentation
- Provide first-line support for Microsoft 365 and ERP graphical user interface access issues, including installation, printer routing, and basic user interface troubleshooting.
- Escalate configuration-level issues to the appropriate specialists.
- Maintain knowledge base articles, ticket notes, and standard operating procedures for recurring issues.
- Support IT audits and site technology readiness reviews under the guidance of the System Administration team.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field; or an equivalent combination of education and experience.
- At least four years of Help Desk or Service Desk experience, including on-site hardware and technical support.
- Exposure to identity management, Active Directory, Microsoft 365, and basic networking is preferred.
- Experience in the energy sector or at an industrial site is preferred.
Certifications
- CompTIA A+ and CompTIA Network+ are desired.
- Microsoft Certified: Endpoint Administrator Associate (MD-102) and ITIL 4 Foundation are considered assets.
Software and Tools
Experience with Jira Service Management, TeamViewer, AnyDesk, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft 365, and Windows 10/11 is preferred.
Skills and Competencies
- Strong customer service and communication skills.
- Tier 1 and Tier 2 troubleshooting and problem-solving abilities.
- Strong organization and attention to detail.
- Ability to work independently on site and coordinate with remote infrastructure teams.
Languages
- Fluent English required.
- Spanish language skills are an asset.
Company Culture
We believe in a culture of trust, shared goals, and accountability. No matter where you are based, you are part of one team working toward the same mission
Company Culture
We believe in a culture of trust, shared goals, and accountability. No matter where you are based, you are part of one team working toward the same mission.
See All 27 IT Support Technician Jobs in Phoenix
Find roles in Phoenix that match your experience and apply in just a few clicks.
Find IT Support Technician JobsIT Support Technician Job Market in Phoenix
Who's Hiring
Top Industries Hiring
- Education
IT Support Technician Jobs in Phoenix: Frequently Asked Questions
How do I get a it support technician job in Phoenix?
Focus your search on Phoenix's largest hiring sectors: healthcare systems, regional banks and credit unions, universities, and the city's growing technology corridor near Tempe and Chandler. Candidates who hold CompTIA A+ or Network+ certifications consistently stand out in this market. Experience with enterprise ticketing systems and Active Directory is especially valued by the large corporate campuses and hospital networks concentrated in the metro.
Which companies hire it support technicians in Phoenix?
Phoenix it support technician roles are posted by BTS, ER2, and MBPS and others right now, based on current listings on Migrate Mate as of November 2026. The Phoenix market is particularly active among large healthcare organizations, regional financial institutions, and the corporate offices of national companies that have relocated or expanded their operations into the metro over the past decade.
Are there remote it support technician jobs in Phoenix?
Yes, though it support technician work is often hands-on and tied to physical hardware, so fully remote roles are less common than in purely analytical fields. About 45% of it support technician openings tied to Phoenix are remote or hybrid as of November 2026, with most of those positions focusing on Level 2 or Level 3 software support rather than on-site hardware and network maintenance.
How can I get a it support technician job in Phoenix with little or no experience?
The most realistic entry path in Phoenix is targeting help desk or desktop support roles at the metro's large healthcare networks, call centers, and higher education institutions, which regularly hire candidates who hold a CompTIA A+ certification even without prior professional experience. Programs at Mesa Community College and Phoenix College offer affordable pathways to foundational IT credentials. Starting in a Level 1 help desk role at a Phoenix corporate campus gives you hands-on exposure that moves you toward a full technician position quickly.
Which industries hire the most it support technicians in Phoenix?
The sectors hiring the most it support technicians in Phoenix are Education, based on current listings on Migrate Mate as of November 2026. Phoenix's rapid population growth and its status as a hub for corporate relocations from higher-cost states have created sustained demand for on-site and hybrid IT support across all of these sectors.
See All 27 IT Support Technician Jobs in Phoenix
Find roles in Phoenix that match your experience and apply in just a few clicks.
Find IT Support Technician Jobs