IT Support Technician Jobs in Chicago, IL

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As the IT Stockroom Analyst you’ll be responsible for manage inventory items, perform inventory analysis, and control our day-to-day inventory operations. You’ll be joining the ITAM team within CIBC’s US Technical Operations organization and will be a subject matter expert on ITAM practices, and provide advisory to project and operational teams. You place and track inventory requests to ensure optimal stock levels, collaborate with Hardware Asset Managers to maximize stock utilization and minimize overstock and document and resolve inventory discrepancies. You ensure compliance with CIBC US Regional ITAM Program processes and continual improvement strategies, contribute to maintaining inventory data quality and completeness across all asset classes. You support hardware acquisition, management, and disposal processes in accordance with corporate policies, standards, and regulations. Additionally, maintain and enhance inventory reports to support IT Asset visibility and performance, optimize IT asset inventory management processes, including tracking accountability, location, maintenance, contracts, and lifecycle status.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you will be on-site full-time.

How You’ll Succeed

• Leverage Technology: Utilize databases, spreadsheets, and digital reporting tools to manage and analyze inventory. You must have excellent computer skills, be familiar with databases and spreadsheets, and must also be able to analyze inventory statistics using software programs.

• Organizational Excellence : Demonstrate strong organizational, mathematical, and analytical skills to ensure inventory accuracy.

• Attention to Detail: Maintain a high level of accuracy in all inventory management activities.

• Customer Focus: Provide exceptional service to internal stakeholders and support ITAM initiatives. You will foster ideation and impact our digital and agile transformation by enhancing our clients’ banking experience.

• Effective Communication: Collaborate with cross-functional teams and communicate inventory insights clearly.

• Hardware Acquisition/Management : You support hardware acquisition, management, and disposal processes in accordance with corporate policies, standards, and regulations. Additionally, maintain and enhance inventory reports to support IT Asset visibility and performance, optimize IT asset inventory management processes, including tracking accountability, location, maintenance, contracts, and lifecycle status. Experience developing operational and performance metrics reports.

Who You Are

• You demonstrate 1-3 years of experience in IT Asset Management or Desktop Support function within large enterprise environments, including practical knowledge of end user hardware and software, and implementation. You possess hands-on experience with ServiceNow and Hardware and Software Asset Management (HAM/SAM Pro) and configurations is an asset.

• You have a proven ability to contribute to Continual Service Improvement initiatives and remediate operational issues. Perform and assist with IT inventory analysis and reporting, guide stockroom staff on inventory maintenance and management activities, analyze inventory data to identify trends and underperforming products. Understanding or awareness of IT Infrastructure Library (ITIL) frameworks is an plus.

• You have a Degree. Degree in Computer Science or equivalent work experience; ITIL v4 Foundation certification preferred.

• You’re digitally savvy. You seek out innovative solutions and embrace leading-edge technologies. You can easily adapt to new tools and trends.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $55,000 - $65,000 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.