IT Support Technician Jobs in Chicago, IL
IT Support Technician jobs in Chicago are concentrated in the Loop, River North, and the Fulton Market tech corridor, with strong demand across financial services, healthcare systems, and enterprise software. Employers hiring right now include Framework IT, BRAVEN, and Crafty. Find a role that fits below and apply directly.
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Job Description
Framework IT is seeking a customer-focused IT Support Specialist to assist with daily technical support, troubleshoot hardware and software issues, and help maintain reliable IT operations. The ideal candidate will provide timely assistance to users, diagnose technical problems, and support the maintenance of computer systems, networks, and business applications.
This position is suitable for a technically minded professional who communicates clearly, prioritizes service requests, and works effectively with users and technical teams.
Responsibilities
- Provide first-line technical support for desktop computers, laptops, printers, and business applications.
- Diagnose and resolve hardware, software, connectivity, and account-access issues.
- Install, configure, and maintain computer systems and approved software.
- Assist with user accounts, password resets, permissions, and access requests.
- Troubleshoot basic network, Wi-Fi, VPN, and remote-access problems.
- Record incidents, troubleshooting steps, and resolutions in a ticketing system.
- Escalate complex technical issues to senior IT staff or specialized support teams.
- Assist with system updates, security patches, equipment setup, and routine maintenance.
- Help employees understand IT procedures and use workplace technology effectively.
- Follow company policies for data protection, access control, and information security.
Skills and Experience
- Experience in IT support, help desk services, desktop support, or a related technical role.
- Familiarity with Windows operating systems and common office applications.
- Basic knowledge of computer hardware, networking, and troubleshooting procedures.
- Understanding of user accounts, permissions, and technical support ticket workflows.
- Strong problem-solving, communication, and customer service skills.
- Ability to document technical issues accurately and prioritize requests.
- Familiarity with Microsoft 365, Active Directory, remote support tools, or endpoint management is an advantage.
- Ability to work independently while collaborating with other IT professionals.
About the Company
Framework IT is the employer named for this job-posting draft. Before publishing, verify the company’s official identity, services, and relevant Chicago-area operations through its verified business information. Confirm that the position represents an authorized opening.
Compensation
The estimated salary range is $50,000–$70,000 per year, depending on experience, technical skills, responsibilities, and the employer’s compensation structure. This is an illustrative estimate, not a verified salary range provided by the company.
Before publishing on Indeed: Confirm the actual vacancy, work location, approved salary range, and required qualifications.
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Relocation assistance
Work Location: In person
Job Description
Framework IT is seeking a customer-focused IT Support Specialist to assist with daily technical support, troubleshoot hardware and software issues, and help maintain reliable IT operations. The ideal candidate will provide timely assistance to users, diagnose technical problems, and support the maintenance of computer systems, networks, and business applications.
This position is suitable for a technically minded professional who communicates clearly, prioritizes service requests, and works effectively with users and technical teams.
Responsibilities
- Provide first-line technical support for desktop computers, laptops, printers, and business applications.
- Diagnose and resolve hardware, software, connectivity, and account-access issues.
- Install, configure, and maintain computer systems and approved software.
- Assist with user accounts, password resets, permissions, and access requests.
- Troubleshoot basic network, Wi-Fi, VPN, and remote-access problems.
- Record incidents, troubleshooting steps, and resolutions in a ticketing system.
- Escalate complex technical issues to senior IT staff or specialized support teams.
- Assist with system updates, security patches, equipment setup, and routine maintenance.
- Help employees understand IT procedures and use workplace technology effectively.
- Follow company policies for data protection, access control, and information security.
Skills and Experience
- Experience in IT support, help desk services, desktop support, or a related technical role.
- Familiarity with Windows operating systems and common office applications.
- Basic knowledge of computer hardware, networking, and troubleshooting procedures.
- Understanding of user accounts, permissions, and technical support ticket workflows.
- Strong problem-solving, communication, and customer service skills.
- Ability to document technical issues accurately and prioritize requests.
- Familiarity with Microsoft 365, Active Directory, remote support tools, or endpoint management is an advantage.
- Ability to work independently while collaborating with other IT professionals.
About the Company
Framework IT is the employer named for this job-posting draft. Before publishing, verify the company’s official identity, services, and relevant Chicago-area operations through its verified business information. Confirm that the position represents an authorized opening.
Compensation
The estimated salary range is $50,000–$70,000 per year, depending on experience, technical skills, responsibilities, and the employer’s compensation structure. This is an illustrative estimate, not a verified salary range provided by the company.
Before publishing on Indeed: Confirm the actual vacancy, work location, approved salary range, and required qualifications.
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Relocation assistance
Work Location: In person
See All 54 IT Support Technician Jobs in Chicago
Find roles in Chicago that match your experience and apply in just a few clicks.
Find IT Support Technician JobsIT Support Technician Job Market in Chicago
Who's Hiring
Top Industries Hiring
- Food & Beverage
IT Support Technician Jobs in Chicago: Frequently Asked Questions
How do I get a it support technician job in Chicago?
The strongest entry point in Chicago is targeting the city's dense concentration of financial firms in the Loop, hospital networks like those anchored in Streeterville and the Medical District, and the growing tech companies in Fulton Market. Candidates who hold CompTIA A+ or Network+ certifications and can demonstrate hands-on Windows and Active Directory experience stand out with Chicago employers. Applying directly to mid-size professional services firms downtown also moves faster than chasing large enterprise openings.
Which companies hire it support technicians in Chicago?
Employers hiring it support technicians in Chicago right now include Framework IT, BRAVEN, and Crafty, based on current listings on Migrate Mate as of November 2026. Chicago's market is particularly active among financial institutions, large hospital systems, and the professional services firms that cluster in the Loop and Near North Side.
Are there remote it support technician jobs in Chicago?
Yes, though it support technician roles are partly hands-on by nature, so fully remote positions are less common than in purely desk-based fields. About 46% of it support technician openings tied to Chicago are remote or hybrid as of November 2026, with most of those hybrid arrangements allowing bench work to happen on-site a few days per week. Chicago's enterprise software and managed services firms tend to offer the most scheduling flexibility.
How can I get a it support technician job in Chicago with little or no experience?
The most realistic entry path in Chicago is through help desk or desktop support roles at the city's managed service providers and mid-size professional services firms, which regularly hire candidates with certifications but limited work history. Chicago's large hospital networks, including those in the Illinois Medical District, also run structured IT support rotations that welcome entry-level applicants. A CompTIA A+ certification paired with a home lab or volunteer IT project gives candidates a concrete edge when competing for these openings.
Which industries hire the most it support technicians in Chicago?
Chicago it support technician roles concentrate in Food & Beverage, based on current listings on Migrate Mate as of November 2026. Chicago's position as a major financial hub and a regional center for healthcare and logistics means those sectors generate consistent, year-round demand for on-site and hybrid support staff.
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See All 54 IT Support Technician Jobs in Chicago
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