IT Support Technician Jobs in Atlanta, GA
IT Support Technician jobs in Atlanta are concentrated in Midtown, Buckhead, and the Perimeter Center corridor, with strong demand from healthcare systems, financial services firms, and managed service providers. Employers hiring right now include 4P Consulting, Docebo, and Starr Companies. Find a role that fits below and apply directly.
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Title: IT Operations Support III – Infrastructure Operations Center
Client: Southern Company Services
Location: Atlanta, GA 30308
Contract: 2 Years
Work Arrangement: Hybrid / Remote
Schedule: 24x7x365 Operations Center, fixed non-rotating schedule
Job Summary
We are seeking an experienced IT Operations Support III / Infrastructure Operations Analyst to support the Southern Company Infrastructure Operations Center (IOC).
This frontline role is responsible for 24x7x365 monitoring, diagnosis, troubleshooting, and first-line resolution across a distributed computing environment that includes Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, SQL Server databases, and batch processing systems .
The ideal candidate will have strong infrastructure troubleshooting experience, excellent documentation skills, and prior experience supporting a 24x7 operations or command-center environment.
Key Responsibilities
Monitor enterprise infrastructure and respond to system events and alerts.
Provide first-line diagnosis and resolution for Windows, Unix/Linux, database, web, storage, and application issues.
Monitor and support batch processing across open systems.
Run and troubleshoot batch jobs using CA AutoSys and BMC Control-M .
Monitor backup processes supporting disaster recovery and business-critical applications.
Perform initial troubleshooting and recovery for abnormal application terminations.
Investigate infrastructure events impacting system health and availability.
Document incidents, troubleshooting actions, and resolutions in detail.
Coordinate repair and recovery activities with vendors and external service providers.
Work closely with infrastructure, application, network, and Technology Organization teams.
Escalate complex issues to appropriate technical support groups.
Support continuous improvement of monitoring tools, troubleshooting procedures, and operational documentation.
Communicate incident status, risks, problems, and resolution progress to management and technical teams.
Required Qualifications
Experience supporting enterprise computer systems and infrastructure.
Strong troubleshooting and analytical skills.
Working knowledge of:
Windows physical, virtual, and clustered servers
UNIX/Linux servers
SQL Server databases
Oracle databases
Microsoft Exchange
Internet Information Services (IIS)
Distributed File System (DFS)
Experience with infrastructure event monitoring and alert-management tools.
Experience running or supporting automated batch-processing environments.
Strong incident documentation and problem-resolution skills.
Professional written and verbal communication skills.
Ability to manage multiple priorities and respond effectively to critical system events.
Ability to work independently and collaboratively in a high-availability environment.
Preferred Qualifications
Education in Computer Science, Computer Information Systems, or a related field .
Approximately 5+ years of experience in a computer systems or infrastructure environment .
Previous experience in a 24x7x365 Operations Center, NOC, IOC, or production support environment .
Working knowledge of Oracle Unified Assurance (OUA) .
Experience with CA AutoSys .
Experience with BMC Control-M .
Experience supporting disaster recovery, enterprise monitoring, and production application environments.
Schedule Requirements
IOC operates 24 hours a day, 7 days a week, 365 days a year .
Position follows a fixed, non-rotating schedule .
Occasional extended hours, fill-in coverage, and on-call support may be required during critical events.
Key Skills
IT Operations | Infrastructure Operations | NOC | IOC | Windows Server | Linux | UNIX | Oracle | SQL Server | AutoSys | Control-M | OUA | IIS | DFS | Enterprise Monitoring | Incident Management | Batch Processing | Disaster Recovery | Production Support
Title: IT Operations Support III – Infrastructure Operations Center
Client: Southern Company Services
Location: Atlanta, GA 30308
Contract: 2 Years
Work Arrangement: Hybrid / Remote
Schedule: 24x7x365 Operations Center, fixed non-rotating schedule
Job Summary
We are seeking an experienced IT Operations Support III / Infrastructure Operations Analyst to support the Southern Company Infrastructure Operations Center (IOC).
This frontline role is responsible for 24x7x365 monitoring, diagnosis, troubleshooting, and first-line resolution across a distributed computing environment that includes Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, SQL Server databases, and batch processing systems .
The ideal candidate will have strong infrastructure troubleshooting experience, excellent documentation skills, and prior experience supporting a 24x7 operations or command-center environment.
Key Responsibilities
Monitor enterprise infrastructure and respond to system events and alerts.
Provide first-line diagnosis and resolution for Windows, Unix/Linux, database, web, storage, and application issues.
Monitor and support batch processing across open systems.
Run and troubleshoot batch jobs using CA AutoSys and BMC Control-M .
Monitor backup processes supporting disaster recovery and business-critical applications.
Perform initial troubleshooting and recovery for abnormal application terminations.
Investigate infrastructure events impacting system health and availability.
Document incidents, troubleshooting actions, and resolutions in detail.
Coordinate repair and recovery activities with vendors and external service providers.
Work closely with infrastructure, application, network, and Technology Organization teams.
Escalate complex issues to appropriate technical support groups.
Support continuous improvement of monitoring tools, troubleshooting procedures, and operational documentation.
Communicate incident status, risks, problems, and resolution progress to management and technical teams.
Required Qualifications
Experience supporting enterprise computer systems and infrastructure.
Strong troubleshooting and analytical skills.
Working knowledge of:
Windows physical, virtual, and clustered servers
UNIX/Linux servers
SQL Server databases
Oracle databases
Microsoft Exchange
Internet Information Services (IIS)
Distributed File System (DFS)
Experience with infrastructure event monitoring and alert-management tools.
Experience running or supporting automated batch-processing environments.
Strong incident documentation and problem-resolution skills.
Professional written and verbal communication skills.
Ability to manage multiple priorities and respond effectively to critical system events.
Ability to work independently and collaboratively in a high-availability environment.
Preferred Qualifications
Education in Computer Science, Computer Information Systems, or a related field .
Approximately 5+ years of experience in a computer systems or infrastructure environment .
Previous experience in a 24x7x365 Operations Center, NOC, IOC, or production support environment .
Working knowledge of Oracle Unified Assurance (OUA) .
Experience with CA AutoSys .
Experience with BMC Control-M .
Experience supporting disaster recovery, enterprise monitoring, and production application environments.
Schedule Requirements
IOC operates 24 hours a day, 7 days a week, 365 days a year .
Position follows a fixed, non-rotating schedule .
Occasional extended hours, fill-in coverage, and on-call support may be required during critical events.
Key Skills
IT Operations | Infrastructure Operations | NOC | IOC | Windows Server | Linux | UNIX | Oracle | SQL Server | AutoSys | Control-M | OUA | IIS | DFS | Enterprise Monitoring | Incident Management | Batch Processing | Disaster Recovery | Production Support
See All 33 IT Support Technician Jobs in Atlanta
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Who's Hiring
IT Support Technician Jobs in Atlanta: Frequently Asked Questions
How do I get an it support technician job in Atlanta?
Focus your search on Atlanta's densest hiring sectors: large hospital networks and healthcare IT departments, the financial services firms anchored in Buckhead, and the managed service providers clustered around Perimeter Center. Candidates who hold CompTIA A+ or Network+ certifications and can show hands-on experience with enterprise ticketing systems stand out in this market. Applying directly to Atlanta-area employers rather than waiting for recruiters speeds up the process considerably.
Which companies hire it support technicians in Atlanta?
Atlanta it support technician roles are posted by 4P Consulting, Docebo, and Starr Companies and others right now, based on current listings on Migrate Mate as of November 2026. Atlanta's employer mix is broad, ranging from major hospital systems and Fortune 500 corporations to regional managed service providers and fast-growing tech companies headquartered in the metro area.
Are there remote it support technician jobs in Atlanta?
Yes, though remote availability varies: hands-on desktop and hardware roles are almost always on-site, while helpdesk, service desk, and IT coordination roles have much higher remote flexibility. About 56% of it support technician openings tied to Atlanta are remote or hybrid as of November 2026, reflecting the city's growing base of software and professional services employers. Tier 1 and Tier 2 helpdesk positions are the most likely to offer hybrid arrangements in this market.
How can I get an it support technician job in Atlanta with little or no experience?
The most realistic entry path in Atlanta is landing a helpdesk or desktop support role with one of the city's many managed service providers, which regularly hire entry-level candidates and provide exposure to a wide range of environments. Large Atlanta hospital systems and university IT departments also hire support analysts at the entry level and tend to offer structured onboarding. Earning a CompTIA A+ certification before applying signals baseline competency and moves your resume past the first screen at most local employers.
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