Mid Level IT Support Technician Jobs
Mid level it support technician jobs go to professionals ready to take ownership of support workflows, mentor junior technicians, and resolve escalated issues without needing constant oversight. Openings run across on-site, hybrid, and remote settings in Technology & Software, Consulting & Professional Services, and Manufacturing, with Amazon, Ursus, and MicroTech Systems hiring at this level now.
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Showing 5 of 100+ Mid Level IT Support Technician jobs
Overview:
The IT Support Specialist will be the primary IT contact within the assigned region and responsible for delivering end-to-end support in accordance with IT standards and service level agreements. By partnering with local management, end-users, and technology teams, the IT Support Specialist ensures all incidents and needs are documented in ServiceNow, analyzed, resolved, and reported back within acceptable timeframes. This role will travel as needed to other offices within the assigned region to provide support and training while serving as the hands-on technical point of contact for Group IT.
Responsibilities:
Key Results / Accountabilities expected from role
- Proactively promote IT Connect 24/7 Portal and provide guidance to end users on incident and service request creation and portal use
- Troubleshoot, resolve and/or escalate locally reported incidents in ServiceNow (IT Connect 24/7) that cannot be resolved remotely by the Service Desk
- Ensure that all communications (calls/chat/in person) are logged into IT Connect 24/7 and log any that are not to maintain complete and thorough documentation
- Monitor ServiceNow to provide level 1 & 2 onsite support or remote support to ensure operational problems are resolved in a timely manner
- Travel to other branch offices within designated BU as needed for onsite support and troubleshooting
- Respond to enquiries from clients and take ownership of user problems, while being proactive when dealing with user issues
- Assist with all IT support related Ad-Hoc requests ranging from software troubleshooting to hardware installations
- Be involved in global projects to support other IT teams
- Configure computer systems, mobile devices, and peripherals for local office
- Virtual stock management in ServiceNow platform for devices for local office
- Manage users and devices in SCCM/Intune or Active Directory to forecast computer systems usage and manage local spare devices
- Performing related activities resulting from the position held which are requested by management to ensure operational integrity
- Ensure all requests are dealt with adherence to company policy and procedures
- Contact with Suppliers/Vendors and check delivery/arrange support
- Partner with IT and business personnel to discuss the impact of incidents on products and services
- Proactively learn and train other staff members on new product and service technologies
- Maintain a high degree of customer service for all support queries and adhere to all service management principles and set SLA’s
- Always providing excellent customer service
Qualifications
Experience & Expertise
- 3+ years of experience with Service Desk support or an equivalent role
- Ability to assess and prioritize issues while organizing daily responsibilities
- Excellent verbal communication and customer service skills
- Attention to detail
- Ability to work collaboratively in a team environment
- Be directly accessible and responsive to users; especially remote employees with limited time
- Service-Now, ADUC, Microsoft Azure, Microsoft Office 365 experience preferred
- CompTIA certifications is a plus
Additional Information:
Salary Range: $54,000-$57,500 Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law
Benefits:
- 401(k) + matching
- Health, Dental, Vision insurance
- Life insurance
- Paid time off (PTO)
- Holiday Pay
Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply.
Equal Employment Opportunity
Overview:
The IT Support Specialist will be the primary IT contact within the assigned region and responsible for delivering end-to-end support in accordance with IT standards and service level agreements. By partnering with local management, end-users, and technology teams, the IT Support Specialist ensures all incidents and needs are documented in ServiceNow, analyzed, resolved, and reported back within acceptable timeframes. This role will travel as needed to other offices within the assigned region to provide support and training while serving as the hands-on technical point of contact for Group IT.
Responsibilities:
Key Results / Accountabilities expected from role
- Proactively promote IT Connect 24/7 Portal and provide guidance to end users on incident and service request creation and portal use
- Troubleshoot, resolve and/or escalate locally reported incidents in ServiceNow (IT Connect 24/7) that cannot be resolved remotely by the Service Desk
- Ensure that all communications (calls/chat/in person) are logged into IT Connect 24/7 and log any that are not to maintain complete and thorough documentation
- Monitor ServiceNow to provide level 1 & 2 onsite support or remote support to ensure operational problems are resolved in a timely manner
- Travel to other branch offices within designated BU as needed for onsite support and troubleshooting
- Respond to enquiries from clients and take ownership of user problems, while being proactive when dealing with user issues
- Assist with all IT support related Ad-Hoc requests ranging from software troubleshooting to hardware installations
- Be involved in global projects to support other IT teams
- Configure computer systems, mobile devices, and peripherals for local office
- Virtual stock management in ServiceNow platform for devices for local office
- Manage users and devices in SCCM/Intune or Active Directory to forecast computer systems usage and manage local spare devices
- Performing related activities resulting from the position held which are requested by management to ensure operational integrity
- Ensure all requests are dealt with adherence to company policy and procedures
- Contact with Suppliers/Vendors and check delivery/arrange support
- Partner with IT and business personnel to discuss the impact of incidents on products and services
- Proactively learn and train other staff members on new product and service technologies
- Maintain a high degree of customer service for all support queries and adhere to all service management principles and set SLA’s
- Always providing excellent customer service
Qualifications
Experience & Expertise
- 3+ years of experience with Service Desk support or an equivalent role
- Ability to assess and prioritize issues while organizing daily responsibilities
- Excellent verbal communication and customer service skills
- Attention to detail
- Ability to work collaboratively in a team environment
- Be directly accessible and responsive to users; especially remote employees with limited time
- Service-Now, ADUC, Microsoft Azure, Microsoft Office 365 experience preferred
- CompTIA certifications is a plus
Additional Information:
Salary Range: $54,000-$57,500 Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law
Benefits:
- 401(k) + matching
- Health, Dental, Vision insurance
- Life insurance
- Paid time off (PTO)
- Holiday Pay
Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply.
Equal Employment Opportunity
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Top Industries Hiring
- Technology & Software19
- Consulting & Professional Services8
- Manufacturing7
- Retail6
- Construction & Real Estate6
Mid Level IT Support Technician Jobs: Frequently Asked Questions
How do I get a mid level it support technician job?
Position yourself around ownership, not just task completion. Highlight instances where you diagnosed complex issues independently, improved a support process, or trained a colleague. Employers hiring at this level want technicians who reduce escalations and operate with minimal supervision. Tailor your application to show measurable impact, such as reduced ticket resolution times or systems you personally maintained and improved.
Which companies hire mid level it support technicians?
Companies hiring mid level it support technicians right now include Amazon, Ursus, and MicroTech Systems, based on current listings on Migrate Mate as of August 2026. Hiring at this level covers large enterprises with dedicated IT departments as well as managed service providers that staff tiered support teams across multiple client accounts.
Are there remote mid level it support technician jobs?
Yes, though availability depends on the role's hardware and on-site requirements. About 20% of mid level it support technician openings are remote or hybrid as of August 2026, with most fully remote roles focused on software troubleshooting, cloud administration, and helpdesk management rather than hands-on hardware or infrastructure work.
How do I move up to a mid level it support technician role?
Moving from entry level to mid level means building depth beyond basic troubleshooting. Focus on owning a support queue independently, earning certifications like CompTIA Network+ or Microsoft's associate credentials, and taking on projects such as onboarding new hardware or configuring access systems. Employers promote or hire into mid level roles when they see consistent ownership and measurable improvement in support outcomes.
Which industries hire the most mid level it support technicians?
Mid Level it support technician roles concentrate in Technology & Software, Consulting & Professional Services, and Manufacturing, based on current listings on Migrate Mate as of August 2026. These sectors drive hiring because they rely on large internal workforces, distributed office infrastructure, or high-volume helpdesk operations that require experienced technicians who can handle escalations and maintain systems with limited management involvement.