Mid Level IT Operations Manager Jobs
Mid level it operations manager jobs go to professionals ready to own infrastructure projects end to end, coordinate cross-functional teams, and resolve escalations without constant oversight. Openings run across Technology & Software, Retail, and E-Commerce & Online Marketplaces, with a mix of on-site, hybrid, and remote positions, and employers like Amazon, Whatnot, and OneOncology hiring at this level now.
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Showing 5 of 34+ Mid Level IT Operations Manager jobs
About Prime Data Centers
Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.
About The Role
We are seeking an experienced, player-coach IT Operations Manager to lead the day-to-day delivery of IT services across our corporate office and growing data center portfolio. Reporting to the VP of IT & Cybersecurity, you will own run-the-business IT operations — service delivery, infrastructure health, patching, backups, and network availability — while leading and developing a team of systems, network, and helpdesk professionals. This is a hands-on leadership role: you will remain technically engaged in the environment, act as the senior escalation point, and take an active on-site role in the design, installation, and commissioning of IT infrastructure for new data center sites, with additional sites expected in the future. You will be a key partner in scaling the IT organization as the company grows.
Team Leadership: Lead, coach, and develop the IT Operations team (systems administration, network administration, and helpdesk), including 1:1s, performance management, growth plans, and hiring against the approved phased headcount plan.
Service Delivery & ITSM: Own IT service delivery outcomes in ITSM — SLA performance, queue health, escalation paths, customer satisfaction, and operational reporting to leadership.
Player-Coach Engineering: Remain hands-on across the core stack — Windows / Linux Servers, Virtual Environments and Backup Servers, Microsoft 365 (Entra ID, Exchange Online, Intune, SharePoint Online, etc.), Grafana, and enterprise networking — serving as the team's senior technical escalation point.
Site Deployment & Commissioning: Travel 30–40% to lead the IT scope of new data center site deployments: rack and network design coordination, structured cabling oversight, server and network commissioning, and go-live support in partnership with construction and critical operations teams.
Infrastructure Lifecycle: Own the patching and vulnerability remediation program for servers and critical endpoints, backup integrity and restore testing, storage and NAS health, capacity planning, and hardware/software asset lifecycle and procurement.
Monitoring & Observability: Partner with IT & Cybersecurity leadership on the Grafana observability build — consolidating logs and telemetry from critical IT systems and Building Management System (BMS) sources — and manage maintenance windows and on-call coverage.
Security & Compliance Partnership: Enforce security baselines and configuration standards; support investigation workflows for alerts escalated by SOC Team; provide evidence and control support to the Compliance Manager for ISO 27001:2022, SOC 2, and PCI DSS audits.
Vendor & Budget Management: Manage IT vendors, service contracts, licensing, and renewals; provide input to annual opex/capex budgeting and track spend against plan.
* Process & Documentation: Establish and maintain runbooks, configuration standards, change management discipline, and documentation so the environment is supportable beyond any single individual.
Qualifications
Required
Experience: 5–8 years of progressive IT infrastructure and operations experience, including 2+ years directly managing or leading technical staff (systems administrators, network administrators, or support technicians).
Technical Depth: Demonstrated hands-on depth in Windows & Linux Server administration, Microsoft 365 tenant administration, virtualization (VMware, Hyper-V, or Proxmox VE), and backup/recovery operations.
Networking: Solid enterprise networking fundamentals (routing, switching, VLANs, firewalls, wireless) with the ability to guide and quality-check network administration work.
Service Management: Experience running or materially improving an ITSM practice — SLAs, escalation management, and service reporting (Service Now, Zendesk, or similar ITSM or comparable platforms).
Multi-Site & Data Center: Experience supporting multi-site infrastructure; direct exposure to data center environments, site buildouts, commissioning, or construction-adjacent IT delivery strongly preferred.
Security & Compliance: Working knowledge of security and compliance operations — patching and vulnerability management discipline, access reviews, and audit support for frameworks such as ISO 27001:2022, SOC 2, or PCI DSS.
Flexibility & Mobility: Ability and willingness to travel 30–40% to regional and new-build sites; valid driver's license required.
Leadership & Communication: Clear communicator who can translate technical status into business terms for executive stakeholders, with strong organizational discipline and a coaching mindset.
Preferred
Certifications such as ITIL 4 Foundation, CompTIA Security+ or Network+, CCNA, Microsoft 365 Certified: Administrator Expert (MS-102), or PMP.
Experience in mission-critical, colocation, hyperscale, or other 24/7 uptime-driven environments.
* Exposure to international or multi-entity IT operations.
Benefits
Competitive salary range of $110-130k along with an annual performance bonus program
401k fully vested upon enrollment, up to a 4% employer match
100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
Paid Time Off + Sick time
Applications will be accepted on an ongoing basis.
Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.
About Prime Data Centers
Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.
About The Role
We are seeking an experienced, player-coach IT Operations Manager to lead the day-to-day delivery of IT services across our corporate office and growing data center portfolio. Reporting to the VP of IT & Cybersecurity, you will own run-the-business IT operations — service delivery, infrastructure health, patching, backups, and network availability — while leading and developing a team of systems, network, and helpdesk professionals. This is a hands-on leadership role: you will remain technically engaged in the environment, act as the senior escalation point, and take an active on-site role in the design, installation, and commissioning of IT infrastructure for new data center sites, with additional sites expected in the future. You will be a key partner in scaling the IT organization as the company grows.
Team Leadership: Lead, coach, and develop the IT Operations team (systems administration, network administration, and helpdesk), including 1:1s, performance management, growth plans, and hiring against the approved phased headcount plan.
Service Delivery & ITSM: Own IT service delivery outcomes in ITSM — SLA performance, queue health, escalation paths, customer satisfaction, and operational reporting to leadership.
Player-Coach Engineering: Remain hands-on across the core stack — Windows / Linux Servers, Virtual Environments and Backup Servers, Microsoft 365 (Entra ID, Exchange Online, Intune, SharePoint Online, etc.), Grafana, and enterprise networking — serving as the team's senior technical escalation point.
Site Deployment & Commissioning: Travel 30–40% to lead the IT scope of new data center site deployments: rack and network design coordination, structured cabling oversight, server and network commissioning, and go-live support in partnership with construction and critical operations teams.
Infrastructure Lifecycle: Own the patching and vulnerability remediation program for servers and critical endpoints, backup integrity and restore testing, storage and NAS health, capacity planning, and hardware/software asset lifecycle and procurement.
Monitoring & Observability: Partner with IT & Cybersecurity leadership on the Grafana observability build — consolidating logs and telemetry from critical IT systems and Building Management System (BMS) sources — and manage maintenance windows and on-call coverage.
Security & Compliance Partnership: Enforce security baselines and configuration standards; support investigation workflows for alerts escalated by SOC Team; provide evidence and control support to the Compliance Manager for ISO 27001:2022, SOC 2, and PCI DSS audits.
Vendor & Budget Management: Manage IT vendors, service contracts, licensing, and renewals; provide input to annual opex/capex budgeting and track spend against plan.
* Process & Documentation: Establish and maintain runbooks, configuration standards, change management discipline, and documentation so the environment is supportable beyond any single individual.
Qualifications
Required
Experience: 5–8 years of progressive IT infrastructure and operations experience, including 2+ years directly managing or leading technical staff (systems administrators, network administrators, or support technicians).
Technical Depth: Demonstrated hands-on depth in Windows & Linux Server administration, Microsoft 365 tenant administration, virtualization (VMware, Hyper-V, or Proxmox VE), and backup/recovery operations.
Networking: Solid enterprise networking fundamentals (routing, switching, VLANs, firewalls, wireless) with the ability to guide and quality-check network administration work.
Service Management: Experience running or materially improving an ITSM practice — SLAs, escalation management, and service reporting (Service Now, Zendesk, or similar ITSM or comparable platforms).
Multi-Site & Data Center: Experience supporting multi-site infrastructure; direct exposure to data center environments, site buildouts, commissioning, or construction-adjacent IT delivery strongly preferred.
Security & Compliance: Working knowledge of security and compliance operations — patching and vulnerability management discipline, access reviews, and audit support for frameworks such as ISO 27001:2022, SOC 2, or PCI DSS.
Flexibility & Mobility: Ability and willingness to travel 30–40% to regional and new-build sites; valid driver's license required.
Leadership & Communication: Clear communicator who can translate technical status into business terms for executive stakeholders, with strong organizational discipline and a coaching mindset.
Preferred
Certifications such as ITIL 4 Foundation, CompTIA Security+ or Network+, CCNA, Microsoft 365 Certified: Administrator Expert (MS-102), or PMP.
Experience in mission-critical, colocation, hyperscale, or other 24/7 uptime-driven environments.
* Exposure to international or multi-entity IT operations.
Benefits
Competitive salary range of $110-130k along with an annual performance bonus program
401k fully vested upon enrollment, up to a 4% employer match
100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
Paid Time Off + Sick time
Applications will be accepted on an ongoing basis.
Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.
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Who's Hiring
Top Industries Hiring
- Technology & Software10
- Retail6
- E-Commerce & Online Marketplaces5
- Manufacturing3
- Healthcare & Medical Services3
Mid Level IT Operations Manager Jobs: Frequently Asked Questions
How do I get a mid level it operations manager job?
Position yourself by leading with specific ownership: projects you ran independently, incidents you resolved, or processes you improved. Highlight experience coordinating across teams, managing vendors, or overseeing helpdesk and infrastructure functions. Tailor your resume to show measurable outcomes, not just responsibilities. Certifications like ITIL or CompTIA Network+ signal operational depth that hiring managers at this level look for.
Which companies hire mid level it operations managers?
Companies hiring mid level it operations managers right now include Amazon, Whatnot, and OneOncology, based on current listings on Migrate Mate as of August 2026. At this level, hiring covers a broad range of employers, from mid-size enterprises building out their IT functions to large organizations backfilling experienced individual contributors in operations and infrastructure roles.
Are there remote mid level it operations manager jobs?
Yes, though availability varies by employer and role scope. About 28% of mid level it operations manager openings are remote or hybrid as of August 2026, with fully remote positions more common at companies with distributed infrastructure teams. Roles requiring hands-on data center or hardware management tend to remain on-site or hybrid.
How do I move up to a mid level it operations manager role?
The path from entry level to mid level is built through demonstrated ownership over time. Focus on taking the lead on discrete projects, deepening expertise in areas like network administration, cloud platforms, or ITSM tools, and documenting measurable impact. Seeking out cross-team coordination experience and earning a recognized certification, such as ITIL Foundation, signals readiness for increased responsibility to hiring managers.
Which industries hire the most mid level it operations managers?
Mid Level it operations manager roles concentrate in Technology & Software, Retail, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of August 2026. These sectors tend to run complex, always-on IT environments where experienced operations professionals are needed to maintain uptime, manage vendors, and support distributed teams without senior-level hand-holding.