Mid Level IT Support Associate Jobs
Mid level it support associate jobs go to professionals ready to own troubleshooting workflows, mentor junior technicians, and resolve escalated issues with minimal supervision. Openings are concentrated across Technology & Software, Consulting & Professional Services, and Staffing & Recruiting, with a mix of on-site, remote, and hybrid settings, and employers like Ursus, Flatiron Health, and MicroTech Systems hiring at this level now.
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About Day and Zimmermann
At our Day & Zimmermann Munitions Plants, we know the stakes and We do what we say! ® We’re the team working behind the scenes to make sure our nation’s front lines have safe, high-quality ammunition. As a trusted premier manufacturer of ammunition to the U.S. Military, some of our capabilities range from production of direct and indirect fire, components, to special projects and beyond. With more than 120 years of experience behind us, it’s no surprise that our teams consistently exceed expectations! Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world! https://dayzim.com
Job Summary
Responsibilities
- Maintains, troubleshoots, installs and distributes desktop and laptop computers and office equipment. 40%
- Provide computer user support and training. 20%
- Assist users with software installation and removal. Image new computers with corporate image. 15%
- Assist with network and infrastructure support such as servers, routers, switches, cabling, telephones server. Update Active Directory for changes in user and group security access. 10%
- Manage the development and maintenance of technical support documentation and processes for desktops including knowledge base for the general user self service. 10%
- Coordinate work for other helpdesk support personnel. Train incoming helpdesk support personnel on systems, processes and procedures. Develop and maintain helpdesk procedures. 5%
KSAs (Knowledge, Skills, and Abilities)
- Strong aptitude and willingness to learn and apply new computer technology and the ability to support existing hardware, software and image configurations.
- Detail oriented with strong organization and time management skills.
- Strong verbal and written communication and listening skills with the ability to obtain information for diagnosing problems quickly and effectively.
- Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding. Strong customer service orientation.
- Self-motivated individual who takes both initiative and accepts responsibility for actions.
Minimum Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology is preferred
- 3+ years experience in technical support of multiple hardware platforms and Microsoft operatings systems and applications required
Candidates may be required to satisfy additional job-related requirements, including those established and controlled by third parties, as part of the selection process.
Compensation and Benefits
We care about our employees and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!
In compliance with this state's pay transparency laws, the salary range for this role is $61,680 - $92,520. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).
Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com, and please specify which position you are interested in, including job title and location.
About Day and Zimmermann
At our Day & Zimmermann Munitions Plants, we know the stakes and We do what we say! ® We’re the team working behind the scenes to make sure our nation’s front lines have safe, high-quality ammunition. As a trusted premier manufacturer of ammunition to the U.S. Military, some of our capabilities range from production of direct and indirect fire, components, to special projects and beyond. With more than 120 years of experience behind us, it’s no surprise that our teams consistently exceed expectations! Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world! https://dayzim.com
Job Summary
Responsibilities
- Maintains, troubleshoots, installs and distributes desktop and laptop computers and office equipment. 40%
- Provide computer user support and training. 20%
- Assist users with software installation and removal. Image new computers with corporate image. 15%
- Assist with network and infrastructure support such as servers, routers, switches, cabling, telephones server. Update Active Directory for changes in user and group security access. 10%
- Manage the development and maintenance of technical support documentation and processes for desktops including knowledge base for the general user self service. 10%
- Coordinate work for other helpdesk support personnel. Train incoming helpdesk support personnel on systems, processes and procedures. Develop and maintain helpdesk procedures. 5%
KSAs (Knowledge, Skills, and Abilities)
- Strong aptitude and willingness to learn and apply new computer technology and the ability to support existing hardware, software and image configurations.
- Detail oriented with strong organization and time management skills.
- Strong verbal and written communication and listening skills with the ability to obtain information for diagnosing problems quickly and effectively.
- Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding. Strong customer service orientation.
- Self-motivated individual who takes both initiative and accepts responsibility for actions.
Minimum Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology is preferred
- 3+ years experience in technical support of multiple hardware platforms and Microsoft operatings systems and applications required
Candidates may be required to satisfy additional job-related requirements, including those established and controlled by third parties, as part of the selection process.
Compensation and Benefits
We care about our employees and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!
In compliance with this state's pay transparency laws, the salary range for this role is $61,680 - $92,520. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).
Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com, and please specify which position you are interested in, including job title and location.
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Top Industries Hiring
- Technology & Software10
- Consulting & Professional Services5
- Staffing & Recruiting4
- Retail2
- Medical Devices2
Mid Level IT Support Associate Jobs: Frequently Asked Questions
How do I get a mid level it support associate job?
Position yourself by highlighting ownership, not just task completion. Emphasize projects you led end to end, systems you documented or improved, and situations where you resolved complex issues independently. Certifications like CompTIA A+, Network+, or Microsoft 365 Fundamentals strengthen your application, and showing measurable impact, such as reduced ticket resolution times, sets you apart from candidates with similar years on the job.
Which companies hire mid level it support associates?
Companies hiring mid level it support associates right now include Ursus, Flatiron Health, and MicroTech Systems, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a broad range of employers, including enterprise technology teams, managed service providers, healthcare networks, and large retail and logistics operations that maintain internal help desks.
Are there remote mid level it support associate jobs?
Yes, though remote availability varies by employer and role type. About 30% of mid level it support associate openings are remote or hybrid as of November 2026, with fully remote positions more common in organizations that rely on cloud-based infrastructure and ticketing systems. On-site roles remain prevalent wherever hands-on hardware support is required.
How do I move up to a mid level it support associate role?
Moving from entry level to mid level means building consistent depth over time. Focus on taking ownership of recurring problems, volunteering to lead ticket queue management or onboarding support, and earning at least one industry certification. Employers look for technicians who can handle escalations independently, document processes for the team, and demonstrate that their contributions reduced downtime or improved resolution speed.
Which industries hire the most mid level it support associates?
Mid Level it support associate roles concentrate in Technology & Software, Consulting & Professional Services, and Staffing & Recruiting, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate large internal user bases, complex device fleets, or compliance-heavy environments that require experienced support professionals rather than entry-level generalists.