Mid Level IT Support Specialist Jobs
Mid level it support specialist jobs go to technicians ready to own troubleshooting workflows, mentor helpdesk staff, and resolve escalated issues with minimal supervision. Openings cover on-site, remote, and hybrid environments across Technology & Software, Staffing & Recruiting, and Retail, with employers like Ursus, Amazon, and Flatiron Health hiring at this level now.
Find JobsOverview
Showing 4 of 46+ Mid Level IT Support Specialist jobs
IT Support Analyst – Risk Technology
Job Summary
We are seeking an accountable IT Support Analyst to manage and support our Non-Financial and Model Risk application portfolio. In this role, you will troubleshoot technical issues, manage vendor support channels, and communicate clearly across risk managers, business teams, and external software vendors.
Key Responsibilities
- Application & Vendor Support: Deliver Tier 2/3 operational support for vendor-supplied non-financial and model risk applications.
- Analytical Problem-Solving: Perform root-cause analysis on application defects, data pipeline issues, and system bugs.
- Incident Ownership: Take end-to-end accountability for technical issues, SLAs, and routine platform maintenance.
- Communication: Bridge the gap between technical teams, risk stakeholders, and software vendors with concise updates.
Qualifications
- 3+ years of application support experience, ideally within risk technology or financial services.
- Strong analytical, troubleshooting, and stakeholder communication skills.
- Demonstrated accountability and vendor management experience.
- Basic programming or scripting skills (Python or Java) are highly desirable.
Location: Chicago, IL Onsite
Job Type: 12 Months Contract
IT Support Analyst – Risk Technology
Job Summary
We are seeking an accountable IT Support Analyst to manage and support our Non-Financial and Model Risk application portfolio. In this role, you will troubleshoot technical issues, manage vendor support channels, and communicate clearly across risk managers, business teams, and external software vendors.
Key Responsibilities
- Application & Vendor Support: Deliver Tier 2/3 operational support for vendor-supplied non-financial and model risk applications.
- Analytical Problem-Solving: Perform root-cause analysis on application defects, data pipeline issues, and system bugs.
- Incident Ownership: Take end-to-end accountability for technical issues, SLAs, and routine platform maintenance.
- Communication: Bridge the gap between technical teams, risk stakeholders, and software vendors with concise updates.
Qualifications
- 3+ years of application support experience, ideally within risk technology or financial services.
- Strong analytical, troubleshooting, and stakeholder communication skills.
- Demonstrated accountability and vendor management experience.
- Basic programming or scripting skills (Python or Java) are highly desirable.
Location: Chicago, IL Onsite
Job Type: 12 Months Contract
See All 46 Mid Level IT Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMid Level IT Support Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software15
- Staffing & Recruiting4
- Retail3
- Consulting & Professional Services3
- Medical Devices2
Mid Level IT Support Specialist Jobs: Frequently Asked Questions
How do I get a mid level it support specialist job?
Lead with evidence of ownership: tickets you resolved independently, systems you maintained, or processes you improved. Highlight certifications like CompTIA Network+, Security+, or Microsoft certifications that signal readiness beyond helpdesk basics. Tailor your resume to show impact, not just duties, and emphasize experience handling escalations or supporting infrastructure without constant supervision.
Which companies hire mid level it support specialists?
Companies hiring mid level it support specialists right now include Ursus, Amazon, and Flatiron Health, based on current listings on Migrate Mate as of September 2026. Employers at this level range from enterprise organizations managing large internal IT environments to managed service providers and technology-forward firms that need specialists who can handle complex support independently.
Are there remote mid level it support specialist jobs?
Yes, though the role often has an on-site component depending on the employer. About 26% of mid level it support specialist openings are remote or hybrid as of September 2026, and those roles typically focus on cloud-based environments, remote endpoint management, or software support rather than hands-on hardware work.
How do I move up to a mid level it support specialist role?
Moving from entry level to mid level means building depth in a core area, such as networking, security, or systems administration, and taking ownership of projects beyond basic ticket resolution. Earning intermediate certifications, documenting measurable improvements you drove, and mentoring newer team members all signal to hiring managers that you are ready for greater responsibility and scope.
Which industries hire the most mid level it support specialists?
Mid Level it support specialist roles concentrate in Technology & Software, Staffing & Recruiting, and Retail, based on current listings on Migrate Mate as of September 2026. These sectors drive demand at the mid level because they rely on complex internal infrastructure, compliance requirements, or large user bases that need experienced specialists to manage support operations reliably.