IT Support Technician Jobs in Washington, DC
IT Support Technician jobs in Washington, District of Columbia are heavily concentrated in Capitol Hill, the Central Business District, and Foggy Bottom, driven by federal agencies, government contractors, defense firms, and major nonprofits. Employers hiring right now include United States Agency for Global Media (USAGM), AHU Technologies, and C3EL. Scan the live roles below and apply to whichever ones fit.
Find IT Support Technician JobsOverview
Open roles23
Work type80% On-site
Top credentialITIL Certification
Companies hiring19
Showing 5 of 23+ IT Support Technician jobs
IT Support Technician
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New 16h ago
Wiley Rein
IT Support Technician
Washington, District of Columbia
New 16h ago
Tier 2 IT Support Specialist
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Added 2d ago
TechAnax LLC
Tier 2 IT Support Specialist
Washington, District of Columbia
Added 2d ago
Executive IT Technician: VIP Support Specialist
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Added 1w ago
Evolver Inc
Executive IT Technician: VIP Support Specialist
Washington, District of Columbia
Added 1w ago
IT Support Analyst
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Added 1w ago
ALTEN
IT Support Analyst
Washington, District of Columbia
Added 1w ago
IT Specialist (Customer Support)
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Added 2w ago
Federal Aviation Administration
IT Specialist (Customer Support)
Washington, District of Columbia
Added 2w ago
New 16h ago
IT Support Technician
Wiley Rein·Washington, District of Columbia
Job functions:
$62k - $68k/yr
On-Site
High school diploma or GED
501-1,000 employees
Job Description
SUMMARY/OBJECTIVE:
Under the direction of the Technical Support Manager, the IT Support Technician provides first-level technical support assistance to the firm’s attorneys and staff. The IT Support Technician possesses an understanding of the firm’s core applications and systems and uses the firm’s ticketing system to log technical support requests, maintain records, perform research, and document resolutions.
This position is eligible to participate in the firm's flexible work program.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
PHYSICAL DEMANDS:
KNOWLEDGE, SKILLS, AND ABILITIES:
- Provide first-level technical support and assistance to the firm’s attorneys and staff, both remotely and on-site, and respond to requests received via phone, e-mail and/or in-person
- Diagnose technical issues through discussion with the user and take appropriate steps to research, troubleshoot, and resolve the issue
- Document and follow appropriate escalation procedures for support tickets that cannot be resolved in a timely manner
- Document all user support requests and tickets, maintain records of tasks, and capture final solutions in the on-line help desk system, ServiceNow
- Provide regular status reports and updates to the user throughout the life of an issue or request
- Assist with processing shipments of assigned and returned equipment
- Assist with provisioning and configuring end-user hardware, software, and peripherals as requested
- Track asset information associated with the distribution of laptops, desktops, monitors, printers, and mobile devices from the firm’s equipment inventory
- Provide floor support to members of the firm as needed
WORK ENVIRONMENT:
- An on-site presence is an essential function of this position. Remote work may be permitted in accordance with the firm’s flexible work policy and based on business needs
- Position operates in a professional office environment which is usually quiet to moderate
- Position routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
- Position requires that the employee be able to multi-task in a fast-paced work environment
- While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations and the ability to stand, walk, stoop, kneel, and crouch; requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read information; frequently required to sit, reach with hands and arms, talk, and hear
- Ability to carry or lift items weighing up to 50 pounds
KNOWLEDGE, SKILLS, AND ABILITIES:
- The ability to communicate professionally and effectively, both in oral and written form
- The ability to multi-task, prioritize/coordinate deadlines, and track progress of tasks
- Ability to organize workflow and use time efficiently
- Strong customer service orientation
- Ability to demonstrate attention to detail and accuracy
- Must maintain confidentiality of work-related information and materials
- Must establish and maintain effective working relationships in or out of a team environment
- Ability to adhere to firm security policies and ISO compliance controls
- Ability to work in a fast-paced environment and adapt to changing deadlines and priorities
- Understands and adopts the organizational structure
- Possesses the attitude of collaboration and sharing
- Willingness to learn and adopt new methodologies
- Ability to participate in on-call rotation and flexibility to work overtime on an as-needed basis
EDUCATION AND EXPERIENCE:
- High school diploma required; bachelor’s degree preferred; technical certifications a plus
- One (1) year of relevant experience working in a help desk or technical support environment
- Strong understanding of installation, configuration, and troubleshooting processes for software, hardware, networking, and accessory equipment
- Experience with Windows operating systems, document management systems, Adobe Suite, and a general understanding of local/wide area networking
- Support experience with PC and laptop hardware
- Experience with mobile device troubleshooting and mail configuration
OTHER DUTIES:
- Meets the department’s expectations to retrieve, read and/or respond to firm and client-related e-mail messages during and outside of core business and scheduled work hours by connecting a personal mobile device (smartphone or tablet with a data plan) to the firm’s network
- This description outlines the basic requirements of this position; it is not intended to be a complete description as other duties may be assigned
The base salary for this position is expected to be between $62,000 to $68,000 annually. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.
Wiley’s comprehensive benefits package includes medical and prescription drug plan coverage, dental, vision, flexible spending and health savings accounts, life insurance, 401(k) retirement plan with firm discretionary contribution, generous paid time off (PTO) package plus ten firm paid holidays, access to state of the art on-site fitness facilities and locker rooms and wellness programming, paid parental leave and subsidized backup child/elder care, and more.
- Wiley is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military and veteran status, personal appearance, family responsibilities, political affiliation, matriculation status, credit information, status as a victim or family member of a victim of domestic violence, a sexual offense or stalking, homeless status, or any other characteristic protected by applicable law.
**This Organization Participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Wiley Rein
IT Support Technician
Washington, District of Columbia
New 16h ago501-1,000 employees
Job functions:
$62k - $68k/yr
On-Site
High school diploma or GED
Job Description
SUMMARY/OBJECTIVE:
Under the direction of the Technical Support Manager, the IT Support Technician provides first-level technical support assistance to the firm’s attorneys and staff. The IT Support Technician possesses an understanding of the firm’s core applications and systems and uses the firm’s ticketing system to log technical support requests, maintain records, perform research, and document resolutions.
This position is eligible to participate in the firm's flexible work program.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
PHYSICAL DEMANDS:
KNOWLEDGE, SKILLS, AND ABILITIES:
- Provide first-level technical support and assistance to the firm’s attorneys and staff, both remotely and on-site, and respond to requests received via phone, e-mail and/or in-person
- Diagnose technical issues through discussion with the user and take appropriate steps to research, troubleshoot, and resolve the issue
- Document and follow appropriate escalation procedures for support tickets that cannot be resolved in a timely manner
- Document all user support requests and tickets, maintain records of tasks, and capture final solutions in the on-line help desk system, ServiceNow
- Provide regular status reports and updates to the user throughout the life of an issue or request
- Assist with processing shipments of assigned and returned equipment
- Assist with provisioning and configuring end-user hardware, software, and peripherals as requested
- Track asset information associated with the distribution of laptops, desktops, monitors, printers, and mobile devices from the firm’s equipment inventory
- Provide floor support to members of the firm as needed
WORK ENVIRONMENT:
- An on-site presence is an essential function of this position. Remote work may be permitted in accordance with the firm’s flexible work policy and based on business needs
- Position operates in a professional office environment which is usually quiet to moderate
- Position routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
- Position requires that the employee be able to multi-task in a fast-paced work environment
- While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations and the ability to stand, walk, stoop, kneel, and crouch; requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read information; frequently required to sit, reach with hands and arms, talk, and hear
- Ability to carry or lift items weighing up to 50 pounds
KNOWLEDGE, SKILLS, AND ABILITIES:
- The ability to communicate professionally and effectively, both in oral and written form
- The ability to multi-task, prioritize/coordinate deadlines, and track progress of tasks
- Ability to organize workflow and use time efficiently
- Strong customer service orientation
- Ability to demonstrate attention to detail and accuracy
- Must maintain confidentiality of work-related information and materials
- Must establish and maintain effective working relationships in or out of a team environment
- Ability to adhere to firm security policies and ISO compliance controls
- Ability to work in a fast-paced environment and adapt to changing deadlines and priorities
- Understands and adopts the organizational structure
- Possesses the attitude of collaboration and sharing
- Willingness to learn and adopt new methodologies
- Ability to participate in on-call rotation and flexibility to work overtime on an as-needed basis
EDUCATION AND EXPERIENCE:
- High school diploma required; bachelor’s degree preferred; technical certifications a plus
- One (1) year of relevant experience working in a help desk or technical support environment
- Strong understanding of installation, configuration, and troubleshooting processes for software, hardware, networking, and accessory equipment
- Experience with Windows operating systems, document management systems, Adobe Suite, and a general understanding of local/wide area networking
- Support experience with PC and laptop hardware
- Experience with mobile device troubleshooting and mail configuration
OTHER DUTIES:
- Meets the department’s expectations to retrieve, read and/or respond to firm and client-related e-mail messages during and outside of core business and scheduled work hours by connecting a personal mobile device (smartphone or tablet with a data plan) to the firm’s network
- This description outlines the basic requirements of this position; it is not intended to be a complete description as other duties may be assigned
The base salary for this position is expected to be between $62,000 to $68,000 annually. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.
Wiley’s comprehensive benefits package includes medical and prescription drug plan coverage, dental, vision, flexible spending and health savings accounts, life insurance, 401(k) retirement plan with firm discretionary contribution, generous paid time off (PTO) package plus ten firm paid holidays, access to state of the art on-site fitness facilities and locker rooms and wellness programming, paid parental leave and subsidized backup child/elder care, and more.
- Wiley is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military and veteran status, personal appearance, family responsibilities, political affiliation, matriculation status, credit information, status as a victim or family member of a victim of domestic violence, a sexual offense or stalking, homeless status, or any other characteristic protected by applicable law.
**This Organization Participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
See All 23 IT Support Technician Jobs in Washington
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Find IT Support Technician JobsIT Support Technician Job Market in Washington
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IT Support Technician Jobs in Washington: Frequently Asked Questions
How do I get a it support technician job in Washington?
Washington's it support technician market is shaped by federal agencies, defense contractors, and large nonprofits concentrated in neighborhoods like Foggy Bottom, Capitol Hill, and the Central Business District. Candidates who hold CompTIA A+, Security+, or a public-trust clearance eligibility stand out significantly here. Targeting contracting firms that hold federal IT service contracts is one of the most direct paths into steady, full-time work in the city.
Which companies hire it support technicians in Washington?
Washington it support technician roles are posted by United States Agency for Global Media (USAGM), AHU Technologies, and C3EL and others right now, based on current listings on Migrate Mate as of August 2026. The local market is particularly shaped by government contractors, federal agencies, and mission-driven organizations, all of which maintain dedicated in-house IT support teams.
Are there remote it support technician jobs in Washington?
Yes, but with limits, since many it support technician roles require on-site presence to handle hardware, network infrastructure, and in-person helpdesk support. About 20% of it support technician openings tied to Washington are remote or hybrid as of August 2026, with remote availability highest for tier-two support, ticketing, and software troubleshooting roles.
How can I get a it support technician job in Washington with little or no experience?
The most realistic entry path in Washington is through government contracting firms, which frequently hire entry-level help desk and IT support associates to staff federal client sites. Roles like desktop support associate or tier-one help desk agent are common starting points. Earning CompTIA A+ certification before applying and targeting smaller contractors in Rosslyn or the Central Business District gives entry-level candidates a concrete edge in this market.
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See All 23 IT Support Technician Jobs in Washington
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