IT Support Technician Jobs in Washington, DC
IT Support Technician jobs in Washington, District of Columbia are heavily concentrated in Capitol Hill, the Central Business District, and Foggy Bottom, driven by federal agencies, government contractors, defense firms, and major nonprofits. Employers hiring right now include Global Impact, TERRESTRIS, and Gointellects. Scan the live roles below and apply to whichever ones fit.
Find IT Support Technician JobsOverview
Showing 4 of 22+ IT Support Technician jobs
Lead the teams that get our software securely into production and keep customers running, whether they use our cloud, AWS GovCloud or their own environments. You will report to the CEO, sit on the Senior Leadership Team and lead our DevOps and Support teams.
Security and compliance are part of our product, not an afterthought. You will be the accountable owner for how we ship, run and support it, and the technical voice of VisibleThread with customers and prospects.
- Own our AWS GovCloud environment and its compliance posture (FedRAMP, NIST 800-53, SOC 2).
- Own release from engineering into production, for our cloud and for customers who host VisibleThread themselves.
- Run cloud operations: availability, observability, incident response and cost across commercial AWS and GovCloud.
- Lead the secure SDLC and vulnerability management, plus CI/CD and developer tooling.
- Lead Support and be the final escalation point for customer issues, including on-premise and restricted environments.
- Build and develop the DevOps and Support teams, and be our technical adviser to strategic customers.
Requirements
- 12+ years in software, DevOps, SRE or platform engineering, with 5+ years leading technical teams, ideally across operations and customer support.
- Hands-on ownership of a FedRAMP, NIST 800-53 or similar government compliance program, ideally in AWS GovCloud.
- Deep experience running production workloads on AWS: availability, incident management, observability and cost.
- CI/CD and secure SDLC experience: SBOM, dependency and static scanning, remediation SLAs.
- Experience supporting software that customers run on premise, and enough Java/Spring depth to be credible with engineers.
- Comfort as a customer-facing technical leader, and experience leading remote teams across time zones.
- Experience using AI to automate operations, support or developer workflows.
- US citizenship.
Nice to have: Microsoft 365 GCC/GCC High or other US government cloud experience, Datadog or similar tools, and experience as accountable owner in a FedRAMP assessment.
VisibleThread builds document-intelligence software for proposal, bid and compliance teams in government agencies, defense contractors and regulated enterprises. Customers run it in our cloud, in AWS GovCloud, in their private cloud, on premises or in air-gapped environments.
Location: Virginia / Washington DC metro area, US; remote-friendly with regular overlap with our Ireland-based team (on-site expectations to be confirmed).
Benefits
Competitive Salary- Equity award
- Hybrid working: Remote with the requirement to work when required out of offices at Tyson's Corner
- Healthcare, Dental & 401k
- Chance to work with an exceptionally talented team
- Work in a fast paced, highly innovative environment, with exciting technology
VisibleThread is an equal opportunity employer.
Lead the teams that get our software securely into production and keep customers running, whether they use our cloud, AWS GovCloud or their own environments. You will report to the CEO, sit on the Senior Leadership Team and lead our DevOps and Support teams.
Security and compliance are part of our product, not an afterthought. You will be the accountable owner for how we ship, run and support it, and the technical voice of VisibleThread with customers and prospects.
- Own our AWS GovCloud environment and its compliance posture (FedRAMP, NIST 800-53, SOC 2).
- Own release from engineering into production, for our cloud and for customers who host VisibleThread themselves.
- Run cloud operations: availability, observability, incident response and cost across commercial AWS and GovCloud.
- Lead the secure SDLC and vulnerability management, plus CI/CD and developer tooling.
- Lead Support and be the final escalation point for customer issues, including on-premise and restricted environments.
- Build and develop the DevOps and Support teams, and be our technical adviser to strategic customers.
Requirements
- 12+ years in software, DevOps, SRE or platform engineering, with 5+ years leading technical teams, ideally across operations and customer support.
- Hands-on ownership of a FedRAMP, NIST 800-53 or similar government compliance program, ideally in AWS GovCloud.
- Deep experience running production workloads on AWS: availability, incident management, observability and cost.
- CI/CD and secure SDLC experience: SBOM, dependency and static scanning, remediation SLAs.
- Experience supporting software that customers run on premise, and enough Java/Spring depth to be credible with engineers.
- Comfort as a customer-facing technical leader, and experience leading remote teams across time zones.
- Experience using AI to automate operations, support or developer workflows.
- US citizenship.
Nice to have: Microsoft 365 GCC/GCC High or other US government cloud experience, Datadog or similar tools, and experience as accountable owner in a FedRAMP assessment.
VisibleThread builds document-intelligence software for proposal, bid and compliance teams in government agencies, defense contractors and regulated enterprises. Customers run it in our cloud, in AWS GovCloud, in their private cloud, on premises or in air-gapped environments.
Location: Virginia / Washington DC metro area, US; remote-friendly with regular overlap with our Ireland-based team (on-site expectations to be confirmed).
Benefits
Competitive Salary- Equity award
- Hybrid working: Remote with the requirement to work when required out of offices at Tyson's Corner
- Healthcare, Dental & 401k
- Chance to work with an exceptionally talented team
- Work in a fast paced, highly innovative environment, with exciting technology
VisibleThread is an equal opportunity employer.
See All 22 IT Support Technician Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find IT Support Technician JobsIT Support Technician Job Market in Washington
Who's Hiring
IT Support Technician Jobs in Washington: Frequently Asked Questions
How do I get a it support technician job in Washington?
Washington's it support technician market is shaped by federal agencies, defense contractors, and large nonprofits concentrated in neighborhoods like Foggy Bottom, Capitol Hill, and the Central Business District. Candidates who hold CompTIA A+, Security+, or a public-trust clearance eligibility stand out significantly here. Targeting contracting firms that hold federal IT service contracts is one of the most direct paths into steady, full-time work in the city.
Which companies hire it support technicians in Washington?
Washington it support technician roles are posted by Global Impact, TERRESTRIS, and Gointellects and others right now, based on current listings on Migrate Mate as of November 2026. The local market is particularly shaped by government contractors, federal agencies, and mission-driven organizations, all of which maintain dedicated in-house IT support teams.
Are there remote it support technician jobs in Washington?
Yes, but with limits, since many it support technician roles require on-site presence to handle hardware, network infrastructure, and in-person helpdesk support. About 23% of it support technician openings tied to Washington are remote or hybrid as of November 2026, with remote availability highest for tier-two support, ticketing, and software troubleshooting roles.
How can I get a it support technician job in Washington with little or no experience?
The most realistic entry path in Washington is through government contracting firms, which frequently hire entry-level help desk and IT support associates to staff federal client sites. Roles like desktop support associate or tier-one help desk agent are common starting points. Earning CompTIA A+ certification before applying and targeting smaller contractors in Rosslyn or the Central Business District gives entry-level candidates a concrete edge in this market.
Related Jobs in District of Columbia
See All 22 IT Support Technician Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find IT Support Technician Jobs