IT Support Technician Jobs in District of Columbia
IT Support Technician jobs in District of Columbia concentrate heavily in federal government agencies, defense contractors, and the dense cluster of professional associations and nonprofit organizations headquartered in the District, with demand at every level from entry-level help desk to senior infrastructure roles. Most openings are in Washington D.C. proper, where established employers like Booz Allen Hamilton, Leidos, and the General Services Administration maintain large, ongoing IT workforces. The most in-demand specialties include endpoint management, Active Directory administration, and cybersecurity-adjacent support tied to federal security compliance standards. Scan the live roles below and apply to whichever ones fit.
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Under the direction of the Technical Support Manager, the IT Support Technician provides first-level technical support assistance to the firm’s attorneys and staff. The IT Support Technician possesses an understanding of the firm’s core applications and systems and uses the firm’s ticketing system to log technical support requests, maintain records, perform research, and document resolutions.
- Provide first-level technical support and assistance to the firm’s attorneys and staff, both remotely and on-site, and respond to requests received via phone, e-mail and/or in-person
- Diagnose technical issues through discussion with the user and take appropriate steps to research, troubleshoot, and resolve the issue
- Document and follow appropriate escalation procedures for support tickets that cannot be resolved in a timely manner
- Document all user support requests and tickets, maintain records of tasks, and capture final solutions in the on-line help desk system, ServiceNow
- Provide regular status reports and updates to the user throughout the life of an issue or request
- Assist with processing shipments of assigned and returned equipment
- Assist with provisioning and configuring end-user hardware, software, and peripherals as requested
- Track asset information associated with the distribution of laptops, desktops, monitors, printers, and mobile devices from the firm’s equipment inventory
- Provide floor support to members of the firm as needed
WORK ENVIRONMENT:
- An on-site presence is an essential function of this position. Remote work may be permitted in accordance with the firm’s flexible work policy and based on business needs
- Position operates in a professional office environment which is usually quiet to moderate
- Position routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
- Position requires that the employee be able to multi-task in a fast-paced work environment
- While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations and the ability to stand, walk, stoop, kneel, and crouch; requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read information; frequently required to sit, reach with hands and arms, talk, and hear
- Ability to carry or lift items weighing up to 50 pounds
KNOWLEDGE, SKILLS, AND ABILITIES:
- The ability to communicate professionally and effectively, both in oral and written form
- The ability to multi-task, prioritize/coordinate deadlines, and track progress of tasks
- Ability to organize workflow and use time efficiently
- Strong customer service orientation
- Ability to demonstrate attention to detail and accuracy
- Must maintain confidentiality of work-related information and materials
- Must establish and maintain effective working relationships in or out of a team environment
- Ability to adhere to firm security policies and ISO compliance controls
- Ability to work in a fast-paced environment and adapt to changing deadlines and priorities
- Understands and adopts the organizational structure
- Possesses the attitude of collaboration and sharing
- Willingness to learn and adopt new methodologies
- Ability to participate in on-call rotation and flexibility to work overtime on an as-needed basis
- High school diploma required; bachelor’s degree preferred; technical certifications a plus
- One (1) year of relevant experience working in a help desk or technical support environment
- Strong understanding of installation, configuration, and troubleshooting processes for software, hardware, networking, and accessory equipment
- Experience with Windows operating systems, document management systems, Adobe Suite, and a general understanding of local/wide area networking
- Support experience with PC and laptop hardware
- Experience with mobile device troubleshooting and mail configuration
- Meets the department’s expectations to retrieve, read and/or respond to firm and client-related e-mail messages during and outside of core business and scheduled work hours by connecting a personal mobile device (smartphone or tablet with a data plan) to the firm’s network
- This description outlines the basic requirements of this position; it is not intended to be a complete description as other duties may be assigned
- Wiley is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military and veteran status, personal appearance, family responsibilities, political affiliation, matriculation status, credit information, status as a victim or family member of a victim of domestic violence, a sexual offense or stalking, homeless status, or any other characteristic protected by applicable law.
Under the direction of the Technical Support Manager, the IT Support Technician provides first-level technical support assistance to the firm’s attorneys and staff. The IT Support Technician possesses an understanding of the firm’s core applications and systems and uses the firm’s ticketing system to log technical support requests, maintain records, perform research, and document resolutions.
- Provide first-level technical support and assistance to the firm’s attorneys and staff, both remotely and on-site, and respond to requests received via phone, e-mail and/or in-person
- Diagnose technical issues through discussion with the user and take appropriate steps to research, troubleshoot, and resolve the issue
- Document and follow appropriate escalation procedures for support tickets that cannot be resolved in a timely manner
- Document all user support requests and tickets, maintain records of tasks, and capture final solutions in the on-line help desk system, ServiceNow
- Provide regular status reports and updates to the user throughout the life of an issue or request
- Assist with processing shipments of assigned and returned equipment
- Assist with provisioning and configuring end-user hardware, software, and peripherals as requested
- Track asset information associated with the distribution of laptops, desktops, monitors, printers, and mobile devices from the firm’s equipment inventory
- Provide floor support to members of the firm as needed
WORK ENVIRONMENT:
- An on-site presence is an essential function of this position. Remote work may be permitted in accordance with the firm’s flexible work policy and based on business needs
- Position operates in a professional office environment which is usually quiet to moderate
- Position routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
- Position requires that the employee be able to multi-task in a fast-paced work environment
- While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations and the ability to stand, walk, stoop, kneel, and crouch; requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read information; frequently required to sit, reach with hands and arms, talk, and hear
- Ability to carry or lift items weighing up to 50 pounds
KNOWLEDGE, SKILLS, AND ABILITIES:
- The ability to communicate professionally and effectively, both in oral and written form
- The ability to multi-task, prioritize/coordinate deadlines, and track progress of tasks
- Ability to organize workflow and use time efficiently
- Strong customer service orientation
- Ability to demonstrate attention to detail and accuracy
- Must maintain confidentiality of work-related information and materials
- Must establish and maintain effective working relationships in or out of a team environment
- Ability to adhere to firm security policies and ISO compliance controls
- Ability to work in a fast-paced environment and adapt to changing deadlines and priorities
- Understands and adopts the organizational structure
- Possesses the attitude of collaboration and sharing
- Willingness to learn and adopt new methodologies
- Ability to participate in on-call rotation and flexibility to work overtime on an as-needed basis
- High school diploma required; bachelor’s degree preferred; technical certifications a plus
- One (1) year of relevant experience working in a help desk or technical support environment
- Strong understanding of installation, configuration, and troubleshooting processes for software, hardware, networking, and accessory equipment
- Experience with Windows operating systems, document management systems, Adobe Suite, and a general understanding of local/wide area networking
- Support experience with PC and laptop hardware
- Experience with mobile device troubleshooting and mail configuration
- Meets the department’s expectations to retrieve, read and/or respond to firm and client-related e-mail messages during and outside of core business and scheduled work hours by connecting a personal mobile device (smartphone or tablet with a data plan) to the firm’s network
- This description outlines the basic requirements of this position; it is not intended to be a complete description as other duties may be assigned
- Wiley is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military and veteran status, personal appearance, family responsibilities, political affiliation, matriculation status, credit information, status as a victim or family member of a victim of domestic violence, a sexual offense or stalking, homeless status, or any other characteristic protected by applicable law.
See All 23 IT Support Technician Jobs in District of Columbia
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Where District of Columbia roles are concentrated, by current openings.
IT Support Technician Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
What District of Columbia Employers Look For
The qualifications that appear most often in IT support technician jobs across District of Columbia.
- CompTIA A+ certification or equivalent recognized industry credential required
- Experience supporting Windows environments and Active Directory in enterprise settings
- Ability to obtain or hold a federal security clearance at the Secret level
- Proficiency with ticketing systems such as ServiceNow or Remedy
- Strong troubleshooting skills across hardware, software, and network connectivity issues
- Associate or bachelor's degree in information technology or a closely related field
IT Support Technician Jobs in District of Columbia: Frequently Asked Questions
How do you become a it support technician in District of Columbia?
There is no District of Columbia-specific state license required for it support technicians, so hiring is credential and experience driven. Most employers in the District expect at minimum a CompTIA A+ certification, and many federal contractors require candidates to be eligible for a security clearance. A two-year degree in information technology or a related field strengthens your application considerably, and hands-on experience through internships with D.C.-area agencies or contractors is the most direct entry path.
Which companies hire it support technicians in District of Columbia?
Companies currently hiring it support technicians in District of Columbia include United States Agency for Global Media (USAGM), AHU Technologies, and C3EL, per current listings on Migrate Mate as of August 2026. The District's heavy concentration of federal agencies and their supporting contractors means demand is particularly consistent across defense IT, civilian agency support, and managed services firms serving the public sector.
Which District of Columbia cities have the most it support technician jobs?
The cities with the most it support technician openings in District of Columbia are Washington. Washington D.C. itself drives the overwhelming share of demand given its density of federal agencies, embassies, and major defense contractors, while neighboring areas in the metro reflect spillover from large employers with offices and operations just outside the District's boundaries.
Are there remote it support technician jobs in District of Columbia?
Yes, but they're less common than in purely desk-based fields because hands-on hardware support, on-site agency presence, and federal security requirements frequently mandate in-person work. About 20% of it support technician openings tied to District of Columbia are remote or hybrid as of August 2026, with remote options most often available for software-focused tiers such as application support and remote desktop administration rather than physical infrastructure roles.
How can I get hired as a it support technician in District of Columbia with little or no experience?
The most realistic entry path in the District is applying for help desk or tier-one support roles at federal contractors and managed service providers, many of which hire candidates without deep experience if they hold a CompTIA A+ and are clearance-eligible. Large contractors like Booz Allen Hamilton and Leidos run associate and early-career programs that bring on candidates from IT certificate programs at D.C.-area schools. Lateral entry from roles like administrative coordinator or data entry clerk within a federal office is also a recognized path, as internal transfers into IT support are common in agency environments.
Where can I find and apply to it support technician jobs in District of Columbia?
You can find and apply to it support technician jobs in District of Columbia on Migrate Mate, which lists current openings in the District. Search the roles available, find the ones that match your experience and specialization, and apply directly to the ones that fit.
See All 23 IT Support Technician Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find IT Support Technician Jobs