IT Support Technician Jobs in Indiana
IT Support Technician jobs in Indiana are concentrated in Indianapolis, Fort Wayne, and South Bend, where large employers like Salesforce, Eli Lilly, and Indiana University Health maintain substantial IT operations and hire at every level from helpdesk to senior systems support. The most in-demand specialties across the state are end-user support, network troubleshooting, and Microsoft 365 administration. Openings range from entry-level desktop support roles to experienced infrastructure technicians supporting enterprise environments. Find a role that fits below and apply directly.
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Showing 5 of 53+ IT Support Technician jobs
ENTRY-LEVEL POSITION • HANDS-ON TRAINING PROVIDED
DEPARTMENT
Information Technology
WORK LOCATION
Multiple McDonald’s restaurant locations
EXPERIENCE
No prior IT experience required
COMPENSATION
To Be Determined
TRAVEL
Travel between locations required; mileage reimbursed per company policy
REPORTS TO
Technology Department Lead
*Must be at least 18 years of age*
Position Overview
Stieglitz Family McDonald’s is seeking a dependable, motivated individual to help support the technology used across our restaurant locations. This entry-level, franchise-wide position assists with installation, troubleshooting, equipment replacement, maintenance, and documentation. No previous IT experience, degree, or technical certification is required; practical on-the-job training and guidance will be provided. Once training is completed this role will require restaurant staff training in restaurant troubleshooting tasks. The ideal candidate enjoys solving problems, learning about technology, and helping restaurant teams stay operational.
Key Responsibilities
Restaurant Technology Support
- Assist with troubleshooting point-of-sale (POS) registers, kitchen video systems (KVS), printers, scanners, payment entry devices (PEDs), controllers, and connected peripherals.
- Respond to technical issues in drive-thru, front counter, kitchen, customer areas, and manager’s offices.
- Identify equipment accurately, explain problems clearly, and escalate issues that require advanced or authorized support.
Installation & Equipment Replacement
- Help install, label, test, and replace approved computers, pre-imaged registers, KVS/ORB controllers, payment devices, printers, cables, scanners, bump bars, and related equipment.
- Verify proper operation after a repair or replacement and keep work areas organized.
Basic Network & Preventive Maintenance
- Learn basic connectivity troubleshooting, cable management, and equipment identification.
- Help perform routine equipment checks, use approved cleaning supplies, and identify damaged or ageing equipment.
Franchise-Wide Service & Communication
- Travel to assigned restaurants for troubleshooting, repairs, installations, and planned upgrades.
- Work with restaurant managers, technical teammates, service desk personnel, and outside vendors to resolve issues while minimizing disruption.
- Record service activity, repairs, and recurring problems using approved tools and ticketing systems.
Training, Safety & Security
On-the-Job Training
- Learn computer and POS hardware fundamentals, technical terminology, common equipment failures, and systematic troubleshooting.
- Participate in supervised hands-on installations and repairs; assume independent tasks gradually as skills are demonstrated.
- Complete assigned learning activities and review relevant technical guidance and team communications.
Minimum Qualifications
- No previous IT experience, college degree, or technical certification required.
- Interest in technology, a willingness to learn, and attention to detail.
- Dependability, clear communication, and ability to follow instructions and established procedures.
- Ability to travel between assigned restaurant locations; valid driver’s license required.
- Ability to perform routine hands-on equipment tasks safely in a restaurant environment.
Helpful Experience (Not Required)
Restaurant or customer-service experience; familiarity with Windows OS, cables, peripherals, or basic troubleshooting; interest in developing a career in IT.
Work Environment & Scheduling
This position supports multiple restaurant locations and may involve working in dining areas, kitchens, drive-thru spaces, offices, and equipment areas. Duties may include bending, kneeling, reaching, and moving technology equipment. Must be available for weekends and overnight installs. Mileage for approved business travel between assigned locations will be reimbursed in accordance with company policy.
Success in This Role
Success is demonstrated through reliability, steady technical growth, accurate troubleshooting, organized equipment handling, clear documentation, responsive communication, and a commitment to reducing technology-related interruptions.
This description summarizes the position and may be updated as business needs evolve. Technical tasks requiring additional training, approvals, or vendor supervision will be performed only when authorized.
Benefits
Paid sick leave and/or paid time off
Health insurance benefits
Tuition reimbursement and/or educational assistance
Training and advancement opportunities
Employee discounts and free meals
ENTRY-LEVEL POSITION • HANDS-ON TRAINING PROVIDED
DEPARTMENT
Information Technology
WORK LOCATION
Multiple McDonald’s restaurant locations
EXPERIENCE
No prior IT experience required
COMPENSATION
To Be Determined
TRAVEL
Travel between locations required; mileage reimbursed per company policy
REPORTS TO
Technology Department Lead
*Must be at least 18 years of age*
Position Overview
Stieglitz Family McDonald’s is seeking a dependable, motivated individual to help support the technology used across our restaurant locations. This entry-level, franchise-wide position assists with installation, troubleshooting, equipment replacement, maintenance, and documentation. No previous IT experience, degree, or technical certification is required; practical on-the-job training and guidance will be provided. Once training is completed this role will require restaurant staff training in restaurant troubleshooting tasks. The ideal candidate enjoys solving problems, learning about technology, and helping restaurant teams stay operational.
Key Responsibilities
Restaurant Technology Support
- Assist with troubleshooting point-of-sale (POS) registers, kitchen video systems (KVS), printers, scanners, payment entry devices (PEDs), controllers, and connected peripherals.
- Respond to technical issues in drive-thru, front counter, kitchen, customer areas, and manager’s offices.
- Identify equipment accurately, explain problems clearly, and escalate issues that require advanced or authorized support.
Installation & Equipment Replacement
- Help install, label, test, and replace approved computers, pre-imaged registers, KVS/ORB controllers, payment devices, printers, cables, scanners, bump bars, and related equipment.
- Verify proper operation after a repair or replacement and keep work areas organized.
Basic Network & Preventive Maintenance
- Learn basic connectivity troubleshooting, cable management, and equipment identification.
- Help perform routine equipment checks, use approved cleaning supplies, and identify damaged or ageing equipment.
Franchise-Wide Service & Communication
- Travel to assigned restaurants for troubleshooting, repairs, installations, and planned upgrades.
- Work with restaurant managers, technical teammates, service desk personnel, and outside vendors to resolve issues while minimizing disruption.
- Record service activity, repairs, and recurring problems using approved tools and ticketing systems.
Training, Safety & Security
On-the-Job Training
- Learn computer and POS hardware fundamentals, technical terminology, common equipment failures, and systematic troubleshooting.
- Participate in supervised hands-on installations and repairs; assume independent tasks gradually as skills are demonstrated.
- Complete assigned learning activities and review relevant technical guidance and team communications.
Minimum Qualifications
- No previous IT experience, college degree, or technical certification required.
- Interest in technology, a willingness to learn, and attention to detail.
- Dependability, clear communication, and ability to follow instructions and established procedures.
- Ability to travel between assigned restaurant locations; valid driver’s license required.
- Ability to perform routine hands-on equipment tasks safely in a restaurant environment.
Helpful Experience (Not Required)
Restaurant or customer-service experience; familiarity with Windows OS, cables, peripherals, or basic troubleshooting; interest in developing a career in IT.
Work Environment & Scheduling
This position supports multiple restaurant locations and may involve working in dining areas, kitchens, drive-thru spaces, offices, and equipment areas. Duties may include bending, kneeling, reaching, and moving technology equipment. Must be available for weekends and overnight installs. Mileage for approved business travel between assigned locations will be reimbursed in accordance with company policy.
Success in This Role
Success is demonstrated through reliability, steady technical growth, accurate troubleshooting, organized equipment handling, clear documentation, responsive communication, and a commitment to reducing technology-related interruptions.
This description summarizes the position and may be updated as business needs evolve. Technical tasks requiring additional training, approvals, or vendor supervision will be performed only when authorized.
Benefits
Paid sick leave and/or paid time off
Health insurance benefits
Tuition reimbursement and/or educational assistance
Training and advancement opportunities
Employee discounts and free meals
See All 53 IT Support Technician Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find IT Support Technician JobsIT Support Technician Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
IT Support Technician Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
- Construction & Real Estate
What Indiana Employers Look For
The qualifications that appear most often in IT support technician jobs across Indiana.
- CompTIA A+ certification or equivalent vendor-neutral credential required or strongly preferred
- Experience supporting Windows 10 or 11 environments and Microsoft 365 applications
- Ability to troubleshoot hardware, software, and network connectivity issues independently
- Associate degree or bachelor's degree in information technology, computer science, or related field
- Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong verbal communication skills for working with non-technical end users
IT Support Technician Jobs in Indiana: Frequently Asked Questions
How do you become a it support technician in Indiana?
Indiana does not require a state-issued license to work as an it support technician, so the path runs through education and industry credentials. Most employers expect at least a high school diploma plus CompTIA A+ certification, which validates core hardware and software troubleshooting skills. Associate degree programs at Ivy Tech Community College campuses throughout Indiana are a common route, pairing technical coursework with hands-on lab experience that Indiana employers recognize and value.
Which companies hire it support technicians in Indiana?
Companies currently hiring it support technicians in Indiana include McDonald's, Gillman Home Center, and Ivy Tech Community College, per current listings on Migrate Mate as of November 2026. Indiana's mix of large healthcare networks, university systems, and corporate headquarters in Indianapolis creates steady, year-round demand for on-site and hybrid support roles.
Which Indiana cities have the most it support technician jobs?
Indianapolis, South Bend, and Lafayette lead Indiana for it support technician openings. Indianapolis dominates because it is home to major healthcare systems, financial services firms, and corporate headquarters that each maintain large internal IT departments, while Fort Wayne and South Bend generate consistent openings through regional manufacturers, healthcare providers, and university campuses that rely on dedicated on-site support staff.
Are there remote it support technician jobs in Indiana?
Yes, but they're less common than in purely desk-based roles because much of the work requires hands-on hardware access or on-site end-user assistance. About 31% of it support technician openings tied to Indiana are remote or hybrid as of November 2026, with fully remote positions more likely to involve tier-two software support, remote monitoring, or cloud administration rather than traditional desktop or break-fix work.
How can I get hired as a it support technician in Indiana with little or no experience?
The most realistic entry point is a helpdesk or desktop support associate role, which Indiana employers at healthcare networks like Indiana University Health and large insurers actively fill with candidates who hold CompTIA A+ certification even without prior professional experience. Ivy Tech Community College's information technology programs include internship placements with Indiana employers that frequently convert to full-time offers. Lateral moves from customer service, retail electronics, or administrative roles that involved troubleshooting or software training are recognized by Indiana hiring managers as relevant background.
Where can I find and apply to it support technician jobs in Indiana?
You can find and apply to it support technician jobs in Indiana on Migrate Mate, which lists current openings from Indiana employers. Search the listings, find roles that match your experience and location, and apply directly to the ones that fit.
See All 53 IT Support Technician Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find IT Support Technician Jobs